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El Embajador, a Royal Hideaway Hotel

Expedia.comUSD 158*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 238*
USD 158*
USD 238*
USD 158*
USD 238*
USD 158*
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El Embajador, a Royal Hideaway Hotel
El Embajador, a Royal Hideaway Hotel
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1,009 Reviews from our TripAdvisor Community

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There are newer reviews for El Embajador, a Royal Hideaway Hotel
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Showing 491: English reviews
Mumbai
Reviewed 28 January 2017

This is a very good property but needs some more attention in customer service. Upon my arrival, I had to wait for more than 20 minutes to checkin as there was only one person at the front desk. Faced the same problem at checkout. Rooms are newly done and really nice. There are couple of restaurants inside the hotel. Food...

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Helpful?
Thank Rajiv K
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Rajiv K, I would like to thank you for your preference in selecting El Embajador, a Royal Hideaway Hotel as well as for taking the time to tell us about your recent experience among us. The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review....

Reviewed 25 January 2017 via mobile

After a 15 hour trip I had to wait nearly 15' standing to check in. This is unacceptable for a supposedly good quality expensive hotel. There was only one person taking guests! Big big customer service mistake!

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Helpful?
Thank Stelios_777
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Stelios_777, Thank you for your review and bringing to our attention your concern. I am sorry for the inconvenience that you experienced concerning the wait for check in and I can assure this is not to our usual standard. At the hotel we always do our utmost to make sure our guests can check in as soon as they...

Reviewed 24 January 2017 via mobile

We really loved the room, it was really comfy and clean. The attention at the desk was really nice and easy. It was our wedding night and we got a high level room with great view of this part of the city. We're really looking forward to go back.

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Helpful?
Thank JennMLara
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear JennMLara, First of all, thank you for choosing El Embajador, a Royal Hideaway Hotel for such a special occasion and taking the time to share your experience on Tripadvisor. I’m delighted you enjoyed our new contemporanean styled rooms meticulously decorated to guarantee unparalleled comfort and rest and it is also rewarding to know the service rendered by the team...

Reviewed 15 January 2017 via mobile

This hotel it ok!!! The first thing I really do not understand is if I book my reservation with TripAdvisor and gives you the amount of my reservation in $US dollars when I arrive to the hotel they charge me in Dominican pesos!! When I ask why the answer they give me was that they don't have dollar verifon...that's not...

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Helpful?
Thank Karinita P
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Karinita P, Thank you for choosing El Embajador, a Royal Hideaway Hotel for such a special occasion. I am delighted to read that our contemporary hotel rooms provided warmth and a renewed comfort to your stay. It is rewarding to read our facilities exceeded your expectations and we certainly agree that our dedicated staff plays a key role to...

Reviewed 9 January 2017 via mobile

Great hospitality...excellent service, great location and terrific dining for a great value en the heart of Santo Domingo. Recently renovated rooms and nice pool area. Just a few minutes away from major local attractions, shopping and nightlife. Will return for sure...

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Helpful?
Thank Gabriel P
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Mr. Gabriel P, We would like to express our gratitude for the comments you made about your visit. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay at El Embajador, a Royal Hideaway Hotel was a memorable one. We continuously strive to deliver high standards to ensure that all...

St. Lawrence Gap, Barbados
Reviewed 17 December 2016 via mobile

Bad experience at check in. Front desk agent took my debit card and put a hold on it for almost double my total costs. She could not explain why when I questioned her. Still trying to get the adjustment to my card sorted with my bank. Great hotel but never again.

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Helpful?
Thank Michelle S
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Michelle S, Although we sincerely regret your disappointment with your stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament hearing that the service provided at reception fell short of your expectations as...

Miami, Florida
Reviewed 10 December 2016 via mobile

I recently stayed at this hotel. It is my third stay. This trip my stay came with inconveniences. The hotel was without hot water. I complained but it fell on to deaf ears. No response or solutions from anyone. I must admit the hotel is undergoing renovations but still the guest should not be put through such an inconvenience. The...

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Helpful?
1Thank Carlos R
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Carlos R, First of all, we appreciate you reaching out on Tripadvisor to notify us your concerns related to your recent stay at El Embajador, a Royal Hideaway Hotel and we are also grateful for your loyalty and confidence in our services. I sincerely regret any unexpected failure causing problems with water temperature during your stay. Unfortunately sometimes we...

Brooklyn, New York
Reviewed 10 December 2016

I stayed in this hotel last year during a family visit and once again this year since it seems to be the best in the area. The hotel is undergoing renovations but you couldn't, as everything is neat and organized. There is a wall where there wasn't before I'm guessing to contain the side which is under construction. This time...

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Helpful?
Thank Lamururira
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Lamururira, Thank you very much for sharing this great review of your recent stay at El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high...

Washington DC, District of Columbia
Reviewed 6 December 2016 via mobile

Great location, look food, amazing pool and views of the Caribbean Sea. Thus hotel is very well located in Santo Domingo. Close to almost every place of interest in the city. Great for business or a visit to the city when you are already familiar the busy streets of Santo Domingo.

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Helpful?
Thank Jiev16
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Jiev16, Thank you very much for the great feedback of your experience at El Embajador, a Royal Hideaway Hotel. We love you enjoyed our elegant property and facilities, a rich historic legacy. Our natural space is an authentic treasure with a bucolic vibe, perfect to relax and unwind. Pleasure and exquisiteness are essential to us so we also deliver...

Reviewed 19 October 2016 via mobile

Stayed 5 days for business. Hotel room was prebooked so very affordable.. Restaurant was very pricey so we went out for dinners mostly. Rooms were clean, bathroom needed some updating but clean. Lobby was lovely.. Overall good experience. Pool was good, pretty views.. Last morning woke up to NO WATER!! So no shower, nada.. would have rated it higher but...

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Helpful?
Thank Sandy7935711
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Sandy7935711, I appreciate you taking the time to provide us with the feedback about your stay. I am glad to hear that overall your experience was positive but I’m sorry to read that several things throughout your stay didn’t meet your expectations. El Embajador is in fact undergoing major renovations that will make the hotel a contemporary city destination...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about El Embajador, a Royal Hideaway Hotel

Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $195 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#4 Family Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#8 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from El Embajador, a Royal Hideaway Hotel staff and other travellers.
22 questions
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Miami Lakes, Florida
New York
over a year ago

See all questions (22)

Questions? Get answers from El Embajador, a Royal Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are larger, but don't have the best view. Ask for Ocean view on the ambassador Jr suite.”
anagZ3377OJ, 4 Apr 2017 | Read review
“Best rooms ever”
Freddysosa, 16 Mar 2017 | Read review
“ocean view is supposed to be great but in 2 stays I had the parking lot”
ttinmiami, 15 Mar 2017 | Read review
“ask for the just remodel rooms and lower floors are best now with the remodeling isue”
Y8078EGluism, 1 Mar 2017 | Read review
“Request one of the Remodeled Rooms...”
fragipps, 23 Feb 2017 | Read review
5 of 5
Expedia.com
USD 158* /night
View Deal
Booking.comUSD 158
Hotwire.comUSD 158
AMOMAUSD 238
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*Disclaimer
Prices are for 1 room, 2 adults
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