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El Embajador, a Royal Hideaway Hotel

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El Embajador, a Royal Hideaway Hotel
El Embajador, a Royal Hideaway Hotel
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There are newer reviews for El Embajador, a Royal Hideaway Hotel
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Showing 485: English reviews
Santo Domingo
Reviewed 5 weeks ago

The nicest room I've stayed in including European luxury hotels. Very bright, well laid out and very smart with the open option bathroom. I will always return to the Embajador hotel with my family or on business.

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Helpful?
Thank DominicanShuttles
Montserrat G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear DominicanShuttles, What an incredible review! First of all I would like to thank you for staying with us at El Embajador, a Royal Hideaway Hotel and also for taking the time to share with us and all of the members in Tripadvisor your wonderful experience. It is an honor to receive amazing compliments such as the one you have...

Oakville, Ontario, Canada
Reviewed 11 February 2017

The hotel has gone under major upgrades for it rooms. The new rooms are very nice and they have been made larger, they have removed the balcony's and extended the room out. The service is great, and the pool area is beautiful

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Helpful?
Thank James A
Montserrat G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear James A, Wow! What a wonderful review, we truly appreciate your business and your trust in us. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very happy to hear that our staff and service met your needs and expectations.\I'm sure our entire hotel staff enjoyed catering to your needs...

Ghaziabad, India
Reviewed 10 February 2017

its a very nice, comfortable and silent place. The staff is very nice and will do everything to help you. Let it be Monserac the travel desk lady to arrange the trip or chef to arrange a vegetarian diet. It is undergoing renovation but nothing to worry. Only the shower was not too hot and slow. Awesome

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Helpful?
Thank drshilpijain
Montserrat G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear drshilpijain, Thank you so much for sharing your El Embajador, a Royal Hideaway Hotel experience with us and the members of the Tripadviser community. It is a great pleasure to read such delightful comments and compliments about your stay. It is an honor to serve you and that we could surpass all of your expectations. It is very rewarding...

Madrid, Spain
Reviewed 8 February 2017

Recently remodelled. Very nice, comfortable rooms. Good security. Great service. Everything is just spot on. I had to stay a week for business and it was a perfect place to work and hold meetings. Wifi is very good throughout the hotel. No problems remote working here. My only complaint is that it would be nice to be able to dim...

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Helpful?
Thank AmericanoEnMadrid
Montserrat G, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear AmericanoEnMadrid, Wow! What an amazing 5 point review. It is a pleasure to receive and read your comments and compliments about your recent stay at El Embajador, a Royal Hideaway Hotel. Feedback like yours is so encouraging. Your feedback is pure motivation to the team and rest assured that we share comments like your with everyone. The staff works...

Mumbai
Reviewed 28 January 2017

This is a very good property but needs some more attention in customer service. Upon my arrival, I had to wait for more than 20 minutes to checkin as there was only one person at the front desk. Faced the same problem at checkout. Rooms are newly done and really nice. There are couple of restaurants inside the hotel. Food...

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Helpful?
Thank Rajiv K
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Rajiv K, I would like to thank you for your preference in selecting El Embajador, a Royal Hideaway Hotel as well as for taking the time to tell us about your recent experience among us. The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review....

Reviewed 25 January 2017 via mobile

After a 15 hour trip I had to wait nearly 15' standing to check in. This is unacceptable for a supposedly good quality expensive hotel. There was only one person taking guests! Big big customer service mistake!

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Helpful?
Thank Stelios_777
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Stelios_777, Thank you for your review and bringing to our attention your concern. I am sorry for the inconvenience that you experienced concerning the wait for check in and I can assure this is not to our usual standard. At the hotel we always do our utmost to make sure our guests can check in as soon as they...

Reviewed 24 January 2017 via mobile

We really loved the room, it was really comfy and clean. The attention at the desk was really nice and easy. It was our wedding night and we got a high level room with great view of this part of the city. We're really looking forward to go back.

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Helpful?
Thank JennMLara
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear JennMLara, First of all, thank you for choosing El Embajador, a Royal Hideaway Hotel for such a special occasion and taking the time to share your experience on Tripadvisor. I’m delighted you enjoyed our new contemporanean styled rooms meticulously decorated to guarantee unparalleled comfort and rest and it is also rewarding to know the service rendered by the team...

Reviewed 15 January 2017 via mobile

This hotel it ok!!! The first thing I really do not understand is if I book my reservation with TripAdvisor and gives you the amount of my reservation in $US dollars when I arrive to the hotel they charge me in Dominican pesos!! When I ask why the answer they give me was that they don't have dollar verifon...that's not...

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Helpful?
Thank Karinita P
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Karinita P, Thank you for choosing El Embajador, a Royal Hideaway Hotel for such a special occasion. I am delighted to read that our contemporary hotel rooms provided warmth and a renewed comfort to your stay. It is rewarding to read our facilities exceeded your expectations and we certainly agree that our dedicated staff plays a key role to...

Reviewed 9 January 2017 via mobile

Great hospitality...excellent service, great location and terrific dining for a great value en the heart of Santo Domingo. Recently renovated rooms and nice pool area. Just a few minutes away from major local attractions, shopping and nightlife. Will return for sure...

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Helpful?
Thank Gabriel P
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Mr. Gabriel P, We would like to express our gratitude for the comments you made about your visit. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay at El Embajador, a Royal Hideaway Hotel was a memorable one. We continuously strive to deliver high standards to ensure that all...

St. Lawrence Gap, Barbados
Reviewed 17 December 2016 via mobile

Bad experience at check in. Front desk agent took my debit card and put a hold on it for almost double my total costs. She could not explain why when I questioned her. Still trying to get the adjustment to my card sorted with my bank. Great hotel but never again.

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Helpful?
Thank Michelle S
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Michelle S, Although we sincerely regret your disappointment with your stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament hearing that the service provided at reception fell short of your expectations as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about El Embajador, a Royal Hideaway Hotel

Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $232 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#4 Spa Hotel in Santo Domingo
#4 Family Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#8 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from El Embajador, a Royal Hideaway Hotel staff and other travellers.
21 questions
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Miami Lakes, Florida
New York
over a year ago
Bronx, New York

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Questions? Get answers from El Embajador, a Royal Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms ever”
 of 5 bubbles Freddysosa, 16 Mar 2017 | Read review
“ocean view is supposed to be great but in 2 stays I had the parking lot”
 of 5 bubbles ttinmiami, 15 Mar 2017 | Read review
“ask for the just remodel rooms and lower floors are best now with the remodeling isue”
 of 5 bubbles Y8078EGluism, 1 Mar 2017 | Read review
“Request one of the Remodeled Rooms...”
 of 5 bubbles fragipps, 23 Feb 2017 | Read review
“Always request a room facing the back of the hotel, there are hundreds of birds in the front trees that are very loud”
 of 5 bubbles 613JamesA, 11 Feb 2017 | Read review
5 of 5