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Renaissance Santo Domingo Jaragua Hotel & Casino

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Renaissance Santo Domingo Jaragua Hotel & Casino
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491 Reviews from our TripAdvisor Community

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Showing 323: English reviews
Miami, Florida
Reviewed 19 February 2016

I just wanted to thank Alfredo for all his help. He has a cheerful attitude which makes others feel good when he’s around. great hotel. great location. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great.

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Helpful?
Thank claudia l
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Claudia Thanks so much for your lovely review and mentioning Alfredo, he certainly is a great guy. I saw him today and told him about your kind words and he was thrilled. Hopefully we will get to welcome you back again soon so you can once again enjoy the pool. Matt Matt Knights General Manager Renaissance Santo Domingo Jaragua...

Paris, France
Reviewed 14 February 2016

I did not get the chance to stay at this hotel. I had booked a room "Non Refundable" for early March 2016. Unfortunately, because of Zika, I had to cancel my trip as my wife was pregnant. Although nothing forced them to do so (and they were in their full right to ask me to pay for my stay), they...

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Helpful?
2Thank Patrick V
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Patrick Thanks for your kind note, it really is appreciated. We do try and do the right thing and sometimes there are good reasons to cancel and we would never want to penalize our guests for that. You have a new baby on the way and the last thing you need to worry about is a hotel cancelation charge....

New York
Reviewed 14 February 2016 via mobile

I have stayed at the Hotel Jaragua before it was last renovated and let's just say it needed a huge makeover. The hotel is almost unrecognizable since its renovation. Everything feels modern and fresh. Rooms are big and beds comfortable. Recently held a company event at Salon Anacaona (new ballroom) and the space is fantastic and modern. The restaurant on-site...

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Helpful?
Thank ADacquino
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear ADacquino Thank you so much for sharing your experience with us on Tripadvisor. We spent $40million on the hotel last year and it is nice to hear that that you liked the renovation. You also gave some great feedback points and I will be sure to discuss this with the team so that we can use it to help...

Boca Raton, Florida
Reviewed 14 February 2016

First 2 nights stay after their full remodeling late 2015, with new lobby and lounge area, new restaurant, and all spacious rooms remodeled to Renaissance standard. Business lounge is great as well, with excellent variety food and good service. best stay for hotel under $ 150.00/night in Sto Domingo. Will be back for sure.

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Helpful?
Thank Paul T
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Paul Thank you for reviewing our hotel, it is very much appreciated. We have just finished a $40million renovation and it is great that you liked the changes. I will be sure to share your kind words with our team, I know they will be thrilled. Hopefully we will get to host you again on your next visit to...

Southbury, Connecticut
Reviewed 9 February 2016 via mobile

Jaragua is a beautiful resort. Well kept, clean, and safe. Unlike most resorts in U.S., their pool area is not over crowded. The rooms were sold out during my stay, still, everyday I can find a chair or cabana that I like. Staff are friendly, and speak English. Location is also very good. Ocean view and short distance to Zona...

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Helpful?
Thank YDing2015
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear YDing2015 I am so glad that you liked our hotel, and thank you for taking the time to write your review on Tripadvisor, it is very much appreciated. I am also happy to hear that you enjoyed the pool, it is nice and big which allows everyone to get a nice spot. Hopefully we will get to see you...

Palm Beach Gardens, Florida
Reviewed 3 February 2016

From the moment we entered the hotel we were greeted with friendly faces and a welcoming attitude. The person at the check-in desk was helpful and informative and made an upgrade available which we took advantage of. The room was beautifully decorated and very comfy. We enjoyed having access to the Club Lounge that came with the upgrade, where we...

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Helpful?
Thank Micolski2013
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Micolsji2013 Thank you so much for your kind words, it was great to read to such a nice review. I am glad that you enjoyed your stay with us and that our team made it happen for you. One of my favorite sites in Santo Domingo is the Tres Ojos, it really is beautiful. Thanks again for the review...

Bronx, New York
Reviewed 26 January 2016

We stayed in one of the garden rooms for a week in January 2016. The hotel was recently renovated and every section we saw was in great shape. The staff were amazing! Especially Katherine, Rachel and the other staff in the club lounge. It was a delight to relax by the pool and order from the pool bar. My friend...

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Helpful?
Thank Nancy K
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Nancy Thank you so much for your lovely review of our hotel, it is very much appreciated. Like you, I also love the pool area, a very relaxing spot to hang out at. I will make sure to share your kind words with our team as they will be thrilled. I will also make a point of thanking Katherine...

Santo Domingo, Dominican Republic
Reviewed 23 January 2016

great time , great room, food etc and entertainment property is excellent my 5 th time stay.hotel management needs to bring back american express travellers checks to be cashed. i was stranded and went to local bank and they would not cash them. Diana,called AX and contacted popular bank where i cashed it. had to pay a taxi 1200 pesos...

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Helpful?
1Thank birdieb0b
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear birdie0b Thanks so much for the great review, and you are right about Diana and Roberta, they are superstars. I will make a point of thanking them for you; I know they will be thrilled. I am sorry that you had the inconvenience of going to the bank while you were staying with us. We don’t see many travelers’...

Louisville, Kentucky
Reviewed 21 January 2016

This newly remodeled hotel was very nice. I stayed here over the New year holdiay and I was not disappointed. The cost to stay was significantly cheaper than some of the other hotels located in the same area.The ride from the Airport is roughly $30 and most drivers at the hotel know exactly where it is (even if you constantly...

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Helpful?
2Thank Mack O
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Mack It sounds like you had a great time with us. I am happy to hear that you enjoyed New Year’s Eve, we had a blast so I am glad that you did also. I will make sure to share your lovely comments with our team, I know that they will love the review, especially the comment on their...

Gautier, Mississippi
Reviewed 19 January 2016

Renaissance Santo Domingo Jargua Hotel and Casino comments: Renaissance Santo Domingo Jaragua Hotel & Casino provided the most excellent service for our 10th year Wedding Anniversary. The staff was outstanding and made our stay one of the most memorable ever!!!Thank you for the fantastic weekend! It was our pleasure to staying at your hotel. I don't know when we have...

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Helpful?
Thank jshabazz
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jshabazz I am so happy that you were able to renew your vows with us over the New Year’s holidays; I know that Fatima and Dana will be thrilled when they see your review. It sounds like you had a very relaxing break which is so often needed. Hopefully we will get to see you again soon. Maybe you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Sol Pool Lounge & Restaurant
Sol Pool Lounge & Restaurant
Cuisines: International
Bohio Coffee House
Bohio Coffee House
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $182 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#2 Casino Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and other travellers.
32 questions
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Questions? Get answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with combined Garden and Sea View on higher floors, great”
 of 5 bubbles avistalbot, 25 Mar 2017 | Read review
“Always specify where you want to be: garden view or tower.”
 of 5 bubbles vacationgirl7969, 23 Mar 2017 | Read review
“We faced west to avoid bright sunrise and that worked out very good.”
 of 5 bubbles jsutton12, 21 Mar 2017 | Read review
“Thwithe tower ocean view is my best recommendation”
 of 5 bubbles jolinp2017, 8 Mar 2017 | Read review
“Rooms in Jaragua Tower are better.”
 of 5 bubbles 690bobm, 3 Mar 2017 | Read review
5 of 5