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Renaissance Santo Domingo Jaragua Hotel & Casino

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Renaissance Santo Domingo Jaragua Hotel & Casino
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495 Reviews from our TripAdvisor Community

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Showing 325: English reviews
New York City, New York
Reviewed 1 March 2016

Just returned from a 10 day trip to santo domingo and stayed at the Renaissance Jaragua. Great value with incredible service. I did not see an employee who did not greet me with a warm smile and a warm hola!! Hotel has been renovated so everything is in top shape. Location is perfect with a number of local restaurants a...

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Helpful?
Thank Michael S
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Michael Thank you so much for your kind words and also thank you for mentioning Leninguer, she will be so happy when I show it to her. Thank you also for staying with us for 10 days, and I hope we will get to host you again on your next trip to Santo Domingo. Matt Matt Knights General Manager...

Reviewed 29 February 2016 via mobile

I was in Santo Domingo two weeks ago.. After many years I went back to the Jaragua.. And it was a very amazing experience, the rooms are updated and beautiful in my case I have an unbelievable suite!! Spotless everywhere, the casino very nice environment, the food, music, the pool, all look completely new! But most of all, the staff,...

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Helpful?
Thank Jackie B
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jackie Wellington really is a nice guy, and I am so happy that you mentioned him in your review. He will be thrilled when I show it to him. I am also glad that you liked our rooms, and yes the beds are soooooo good. I do hope we get to see you soon, please don’t wait as many...

Shelby, Michigan
Reviewed 28 February 2016 via mobile

A friend and I had a very enjoyable three night stay at the Renaissance. The rooms and beds were very comfortable and the food in the downstairs restaurant was reasonable and delicious. We would definitely come back.

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Helpful?
Thank Bruce V
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Bruce I am glad to hear that you enjoyed your stay with us, and yes the beds are sooooo comfortable. Thanks for the review and hopefully we will get to see you back soon. Matt Matt Knights General Manager Renaissance Santo Domingo Jaragua Hotel & Casino

Atlanta
Reviewed 28 February 2016

My room was amazing, the service at the hotel was outstanding, the location was great and we were easily able to walk or take an Uber into the Colonial Zone. The hotel itself is beyond beautiful and the pool area is so relaxing and comfortable. I stayed here for 5 weeks and could have easily stayed for 5 months! The...

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Helpful?
Thank HungryHeather
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear HungryHeather Thanks for taking the time to review our hotel, it is very much appreciated. Thank you also for making us your home for 5 weeks. You mentioned Marisol and you are right she really is a superstar and I will personally thank her for you when I show her your review. Again thanks for staying with and I...

Reviewed 27 February 2016 via mobile

Snow in Washington resulted in cancelled flights and cancelled hotel bookings which meant after reroute through Panama I arrived at the hotel 2.15am without a reservation. The front desk quickly arranged a room, it was clean and spacious, comfortable and with the luxury of space, , just what I needed after being cooped in a plane all day. Stayed 2...

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Thank Marchant K
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Marchant K Thank you so much for you kind words, they are very much appreciated. Although I am sorry that your flight was delayed, I am very happy that we got the chance to host you. Hopefully the next time you stay with us will be a planned trip and we will get the chance to help you discover...

San Juan, Puerto Rico
Reviewed 24 February 2016 via mobile

Mr . Matt Knights, It is a pleasure and a Honer to inform you that for the past 8 Months your staff has gone beyond meeting my expectation, YOU had exceed them, a strong feeling of support or allegiance that I had the pleasure to experience is unmatchable by any other hotel . Starting from your staff at the time...

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Thank Jbastidas33
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Joe Thanks for your great comments; it is always great having you as our guest. You mentioned our associates, I am very lucky to work with such a friendly bunch. I will make sure I share your review with the team. I also appreciate your loyalty and feedback that you give us. As always, if I can help with...

Sandya, Bermuda
Reviewed 24 February 2016

On Tuesday 23rd February 2016, I ordered the Hamburger well done minus the bacon and avocado. My burger came with the avocado, the french fries were greasy. You can see the grease / oil in the plate and the burger was not well done. I believe the fries were double cooked. I pointed out the issues to Samuel (bartender /...

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Helpful?
Thank Steven P
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Stephen Thank you very much for giving us your feedback on your burger. We let you down in a couple of areas, the order was wrong and it was not prepared well. I am sorry about that. I will make a point of discussing this with our Executive Chef so that we can learn from it. I will also...

St. Augustine, Florida
Reviewed 23 February 2016 via mobile

First time to the D.R. and happy we chose this hotel. Clean, comfortable, safe. Great location for walking to good places to eat. The staff was warm, and patient with my basic spanish. We decided to stay an extra day and Yana at the lobby desk, honored the previous package price per night which was a welcome surprise. We will...

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Thank Jen E
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jen E I do hope that your trip to the D.R. was the first of many, it is a great place to learn Spanish. Thank you so much for your kind words they are very much appreciated. I told Yana this morning about your review and she was thrilled, thank you for making her day. Again, thanks for your...

Reviewed 22 February 2016

We originally booked our trip to Santo Domingo on a whim as a long weekend get away from the cold weather. Jet Blue had a great deal so we thought this would be a perfect vacation, unfortunately, we were very very wrong. I know this is a lengthy submission, but i think it is an important read for female travelers...

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5Thank Jkm892
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jkm892 I am so sorry that your trip to Santo Domingo was not as it should have been. We take great pride in providing a very inclusive environment for our guests and our associates, so reading your comments is of great concern to me. I will be sure to personally review your points with our team so that we...

Reviewed 20 February 2016

Growing up in Santo Domingo, I do remember the old Hotel Jaragua who inspired many love songs, then demolish on the late eighties and rebuild. I am really familiar because my favorite club during the 80's was Waldos, located in the Hotel. Been back brought me so many memories of those days. My stayed in the new Jaragua was wonderfull,...

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Thank Hector P
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Hector It sounds like you had some great memories from the 80’s and Waldos. I wasn’t here in Santo Domingo then, but I hear it was a great spot. I am happy to hear that you enjoyed what we have done with Jaragua, and I am glad you liked our Carnival presentation, it was a great night and I...

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Near Renaissance Santo Domingo Jaragua Hotel & Casino

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Sol Pool Lounge & Restaurant
Sol Pool Lounge & Restaurant
Cuisines: International
Bohio Coffee House
Bohio Coffee House
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $182 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#1 Casino Hotel in Santo Domingo
#4 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and other travellers.
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Questions? Get answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is the best ocean view”
  • Pictures perfect
 of 5 bubbles michaelmI3638VR, 28 Mar 2017 | Read review
“Room with combined Garden and Sea View on higher floors, great”
 of 5 bubbles avistalbot, 25 Mar 2017 | Read review
“Always specify where you want to be: garden view or tower.”
 of 5 bubbles vacationgirl7969, 23 Mar 2017 | Read review
“We faced west to avoid bright sunrise and that worked out very good.”
 of 5 bubbles jsutton12, 21 Mar 2017 | Read review
“Thwithe tower ocean view is my best recommendation”
 of 5 bubbles jolinp2017, 8 Mar 2017 | Read review
5 of 5