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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,405 Reviews from our TripAdvisor Community

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Showing 767: English reviews
Reviewed yesterday NEWvia mobile

The cleaning lady that cleaned our rooms was excellent, we stayed in room 508 and 509, service was great n was in the heart of Santo Domingo, Tour buses pick you up from the hotel. I highly recommend this hotel

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Helpful?
Thank Rocco S
Florida City, Florida
Reviewed yesterday NEW

Good staff, delicious food at the cafe casabe restaurant, attended by Mr. Pablo. Good view towards the sea. The attentions in the pool, my impeccable bedroom thanks to the young Fausto perez for collaborating. All very nice, recommendable. Thank you and I'm coming back soon

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Thank srLeyton
Reviewed yesterday NEWvia mobile

I stayed at the Sheraton Santo Domingo with my girlfriend for 4 days and 3 nights. The staff was always friendly and accommodating no matter the ask. They helped us with transportation, translations, restaurant reservations and more. Casabe Cafe had an excellent brunch buffet and a delicious turkey club sandwich for lunch. The wait staff was attentive and humorous. They...

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Thank Lance D
Destin, Florida
Reviewed 3 days ago NEWvia mobile

I believe that every hotel should have smiling faces greeting you when you check in. The Sheraton had Jennifer behind the reception desk when I arrived. She was very pleasant and helpful. Jennifer advised me to upgrade my room for $35.00 extra per day. The upgraded room was located on the eight floor (room 817), offered a better view of...

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Helpful?
Thank Jade1stone2
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Jade1stone2, First please allow us to apologize for not meeting your expectations in this occasion regarding the issues you mentioned in your review. At Sheraton Santo Domingo, we pride ourselves of delivering guests a high quality service based in personalizing every contact and genuinely taking care of every need. We are so glad to know you enjoyed our special...

Reviewed 3 days ago NEWvia mobile

I was very comfortable with the service, the quality, the rooms very nice, the bathrooms are not spacious, but delicate. Rosana on the 10th floor was always attentive and I appreciate that she was pending in everything. Sheraton Club is excellent the quality is associated with what you pay and besides all the staff is friendly. One of the nights...

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Helpful?
Thank Therrysma
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Therrysma, Thank you so much for sharing your experience, it is great to know you enjoyed our service and facilities, at Sheraton Santo Domingo, it is very important for us to personalize every stay, making it special. We are sharing your comment with our housekeeping and front desk staff. We look forward to your next visit! Sincerely,

Reviewed 4 days ago NEWvia mobile

I also want to thank the staff of the hotel for making my stay even more interesting specially : Rosanna , Pablo , Adres , Ramon ,wendy, benjamin y Analisa ! Thank you so much ! And I hope to be back soon !

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Thank El Z
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear El Z, Thank you so much for sharing your experience, it has been our pleasure to have you and deliver our signature service. We are so glad to know you enjoyed our service and facilities. We will share with our staff your comments, we look forward to your next visit! Sincerely,

Reviewed 4 days ago NEW

Had a great time drinking and catching the game. The bartender Darianny y Maribel was very pleasant. Great bar to meet friends, clients and colleagues. I would definitely drink here again. I absolutely recommend.

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Thank Omar G
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Omar G, Thank you so much for sharing your experience, it has been our pleasure to have you and deliver our signature service. We are so glad to know you enjoyed our service and facilities. We will share with our staff your comments, we look forward to your next visit! Sincerely,

Reviewed 6 days ago NEWvia mobile

I want to Thank onalisou for the Good service and the smile ,she gave me a Good feeling . And also the others ,everyone who works here are happy they welcomed people with a big smile . The service is excellent Keep continue

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Helpful?
Thank Chaimae B
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Chaimae B, Thank you so much for sharing your experience, it has been our pleasure to have you and deliver our signature service. We are so glad to know you enjoyed our service and facilities. We will share with our staff your comments, we look forward to your next visit! Sincerely,

Port-au-Prince, Haiti
Reviewed 1 week ago

Really impeccable service makes a stay here special. The staff is uniformly present, friendly, and helpful and frequently anticipate needs. The rooms are comfortable but the bathrooms are a little tight and not the best designed. We were on the 11th floor and heard a dog parking all night from outside the property. Don't know what the hotel can do...

Review collected in partnership with this hotel
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Thank roberthV4050FI
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear roberthV4050FI, Thank you so much for sharing your experience. Your comments regarding our staff and service compromises us to keep delivering the excellence to our guests. We apologize for any inconvenient we may have caused you, we would like to keep your confidence in visiting our facilities, we look forward to have you again in the near future and...

Bangkok
Reviewed 1 week ago

My husband and I are on business trip and have spent over a week at Sheraton hotel. We arrived around 1 am and was greet by a very great front desk staff, Mario! who gave us some useful tips for a first timer to the Caribbean like me. The gentleman who helped us with the bags, Mr. Felix is one...

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Helpful?
Thank Maymcateer
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Maymcateer, Your comment inspires our team to keep delivering the excellence to our guests, it is a pleasure to have had the opportunity to make your stay memorable and special. Our front desk, housekeeping and Casabe restaurant staff is very grateful that you took your time to share this experience, we look forward to have you again. We will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $146 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#3 Luxury Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“gran lobby wao”
 of 5 bubbles srLeyton, 19 Feb 2017 | Read review
“Ask for the room with ocean view!”
 of 5 bubbles Maymcateer, 11 Feb 2017 | Read review
“It depends on your need, but I stayed on the 5th Floor and it was quiet.”
 of 5 bubbles wiggyteddy, 11 Feb 2017 | Read review
“higher floor with ocean view”
 of 5 bubbles oinc, 9 Feb 2017 | Read review
“Chose the club room on the 10th floor. Great location within walking distance to the casino, other restaurants and night life.”
 of 5 bubbles inolisr, 8 Feb 2017 | Read review
5 of 5