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Sanctuary At Grand Memories Varadero

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Km 18 1/2 Autopista Sur, Varadero 42200 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3960)
Pool & Beach (933)
Dining (557)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sanctuary At Grand Memories Varadero
Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 94 hotels in Varadero
Location
Cleanliness
Service
Value
Travellers' Choice
The Sanctuary is an Adults-Only section of Grand Memories Varadero and is a unique selection of services and amenities that are available for all guests staying in this section of the hotel. With Deluxe Suites, complimentary butler services, and around-the-clock room services the Adults-Only section is a unique and stylish accommodation option.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Shuttle bus service
Parking
Pool / beach towels
Adult pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Bottled water
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
French, Spanish
2923Reviews928Q+A100Room tips
Traveller rating
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Popular mentions
Amy Lee wrote a review 9 Oct
1 contribution2 helpful votes
I was at the Sanctuary at Grand Memories last month and I can say it was one of the greatest experiences of my life. Celebrating my recent engagement in Cuba, in a hotel with such a pool view, with such a delicious variety of food and such friendly staff was amazing. I had a small problem that was quickly solved thanks to the attention of the customer service. Delighted with the visit, which I hope to repeat soon. Thank you so much!!!
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Director General, Dueño at Sanctuary At Grand Memories Varadero
Responded 4 days ago
Dear Guest, Thank you very much for the time you took to write a review about your stay with us. It is wonderful for us to know you had such a wonderful time at our resort and you found our food very tasty. Moreover, we are glad to know our staff was so amazing with you. We will say hello to all of them. We are sure they will be very happy to hear about you. What makes us more than happy is to know we are going to have the pleasure to welcome you again next year and we are already looking forward to it. Thank you for choosing us. Best regards, General Manager
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Mikemush wrote a review 6 Oct
Montreal, Canada13 contributions1 helpful vote
As usual another amazing stay at the Sanctuary. As a solo traveller I was treated so nicely by all the staff. A special shout-out to Roxanne and Milli at the snack bar to Leidi Diana at the lobby bar. The gardeners who greet you every morning to the restaurant and bar staff who always have a smile. You are the reason I keep coming back and I strongly recommend this place . Understandably due to low occupancy missing the butlers ( Norvi ) such a great guy. Thank you for another great stay. ❤️❤️❤️
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Date of stay: October 2021Trip type: Travelled solo
1 Helpful vote
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Response from Director General, Dueño at Sanctuary At Grand Memories Varadero
Responded 1 week ago
Dear Guest, Trust me when I say your review left us a wonderful feeling. It is wonderful to hear our guests had such a great time with us. Moreover, it is a pleasure to know all our staff was so attentive and they took care of you and satisfied all your needs during your days at Grand Memories Varadero. It was a pleasure for us to have you at our little paradise and pamper you. Your happiness is our main priority. We will say hello to Roxanne, Milli, Leidi Diana at the lobby bar. We are sure they are going to be very happy to hear about your message. Thank you very much for choosing Grand Memories Varadero for your first vacation in Cuba. We are looking forward to welcoming you again soon. Best regards, General Manager
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Morris F wrote a review 4 Oct
Toronto, Canada8 contributions14 helpful votes
+1
The Grand Memories Sanctuary is a wonderful place to stay. If you like personal warm hearted genuine service at a fair price this is the place for you. Over the higher priced resorts. I have stayed in many resorts where the staff have their hands out all the time. Not here it comes from the heart at the Sanctuary you will be treated like family. If you are a repeat guest, you are automatically upgrade into a suite. With two bathrooms, separate sitting area. Great place for a groups, special events, or simply a vacation. I have been celebrating my birthday here for the last 5 years. Each year has been better and better. The staff are wonderful and will do whatever they can to make your time here the best. Even in these challenging times (covid) like all over the world things are difficult to say the least. They still do what they can with what they have. Yes, there are some challenges, of limitations due what is going on in the world today, but they come through in every way possible. The staff are amazing from the resorts Director, General manager, to the Sanctuary managers whom I have come to consider family now, alone with all the other staff. Leadership from Hilda and Jors, is the key to the Sanctuary’s success in winning the Tripadvisor 2021 Travels Choice Award. Restaurant service staff, Roxana, Anet, and Adriana. Service with a smile every day. Chefs and cooking staff, Adonis, Rodolfo, and Falcon Bartending staff, Mily, Leo, Liudmila and many others throughout the whole resort are great and very knowledgeable on making a wide variety of drinks. Butler staff, Jorge Carlos, Gretchel, and Noel, will take care of your every desire. Help you book the many different restaurants, right down to a tour of the Sanctuary. Cleaning staff and Gardening staff, tend to get looked over. But these are the staff members who really do the work. People like Yeny, and Marice keep the place looking as good as it does. Shuttle driver, Alfredo is like a New York taxi driver there whenever you need a safe passage to anywhere on the resort For anyone who is considering going to Varadero must consider staying at the Grand Memories Sanctuary. Keep in mind it is Adults only. The Grand Memories Varadero is on the same site if you are travelling with other guests who have children, as a guest of the Sanctuary you can take advantage of both sides of the resort. They offer daily entertainment, evening shows, daily events by the pool, and on the beach if you like to participate or you can read a book. Either way you will have an amazing time during you stay at the Sanctuary.
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Date of stay: September 2021
Service
Room Tip: Suite has a closed bedroom and a seating area with 2 washrooms in the suite
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2 Helpful votes
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Response from Director General, Dueño at Sanctuary At Grand Memories Varadero
Responded 1 week ago
Dear Guest, Thanks for sharing such a beautiful review of our resort. We are delighted to know you had a great time at Grand Memories Varadero and that our staff did the best to make your time here unforgettable. Your words are a special motivation for the management and staff. It is the best reward after every day work. We will forward your message to Hilda and Jors, Roxana, Ante, Adriana, Adonis, Rodolfo, Falcon, Mily, Leo, Liudmila, Jorge Carlos, Gretchel and Noel, the cleaning and staff gardening, Yeny, Marice and Alfredo. They will be proud to hear they made a great job. Thank you very much for choosing Grand Memories Varadero. We are looking forward to welcome you again at our little paradise. Best regards, General Manager
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Ibrahim A wrote a review 1 Oct
Brampton, Canada1 contribution1 helpful vote
I came in for the first time in my life to varadero and I was stunned by the politeness, professionalism and courtesy the staff; Gretchen, Hilda, Jorje, milly, Anet, Jenny, Adrianna and Roxana, Leo , Jorge Carlos Gretchen & Noel… all the staff from the top to the bottom of the pyramid are AMAZING and understanding: I will definitely come back and recommend people to come to sanctuary Grand memories
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Date of stay: October 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
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Response from Director General, Dueño at Sanctuary At Grand Memories Varadero
Responded 1 week ago
Dear Guest, Trust me when I say your review left us a wonderful feeling. It is wonderful to hear our guests had such a great time with us. Moreover, it is a pleasure to know all our staff was so attentive and they took care of you and satisfied all your needs during your days at Grand Memories Varadero. It was a pleasure for us to have you at our little paradise and pamper you. Your happiness is our main priority. We will say hello Gretchen, Hilda, Jorje, Milly, Anet, Jenny, Adrianna, Roxana, Leo, Jorge Carlos and Noel. We are sure they are going to be very happy to hear about your message. Thank you very much for choosing Grand Memories Santa Maria for your first vacation in Cuba. We are looking forward to welcoming you again soon. Best regards, General Manager
Read more
dave m wrote a review Sep 2021
1 contribution2 helpful votes
Even in these tough times, the staff at Gran Memories under extreme pressure keep a smile under there masks, and make your stay there more satisfying, the staff at the buffet especially Mayren, Niurys, and Yudith were without any doubt the best, attentive and patient and super nice. The lobby bar staff are wonderful and super nice, leading, Michel, liutmila, are very knowledgeable and attentive, making all the guests feel at home, but at the same time being very professional. I would recommend this hotel to anyone, and I would definitely come back.
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Date of stay: September 2021Trip type: Travelled solo
2 Helpful votes
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Response from Director General, Owner at Sanctuary At Grand Memories Varadero
Responded 4 weeks ago
Dear Guest, Trust me we I say your review made us really happy. We would like to give you a big thank you for proving part of your time on writing a review about your stay with us. We are very proud to know this was a good experience in Varadero. We are glad to hear you liked our our variety of drink brands at the lobby bar. What it makes us happiest is to hear our staff was so friendly and welcoming with you, as customer service is a priority for us. Thank you for choosing us. We are already looking forward to receiving you again soon at our little paradise. Warm regards, General Manager
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LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
150
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Frequently Asked Questions about Sanctuary At Grand Memories Varadero
Which popular attractions are close to Sanctuary At Grand Memories Varadero?
Nearby attractions include Varadero Beach (4.3 km), Cueva de Ambrosio (2.7 km), and Plaza Las Morlas (1.3 km).
What are some of the property amenities at Sanctuary At Grand Memories Varadero?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary At Grand Memories Varadero?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary At Grand Memories Varadero?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary At Grand Memories Varadero?
Yes, free parking is available to guests.
What are some restaurants close to Sanctuary At Grand Memories Varadero?
Conveniently located restaurants include La Panchita, Pizza Piazza Restaurant, and Kike-Kcho.
Are there opportunities to exercise at Sanctuary At Grand Memories Varadero?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sanctuary At Grand Memories Varadero?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary At Grand Memories Varadero offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Sanctuary At Grand Memories Varadero?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Sanctuary At Grand Memories Varadero?
Many travellers enjoy visiting Cueva de Ambrosio (2.7 km).