I was at the Sanctuary at Grand Memories last month and I can say it was one of the greatest experiences of my life. Celebrating my recent engagement in Cuba, in a hotel with such a pool view, with such a delicious variety of food and such friendly staff was amazing. I had a small problem that was quickly solved thanks to the attention of the customer service. Delighted with the visit, which I hope to repeat soon. Thank you so much!!!
As usual another amazing stay at the Sanctuary. As a solo traveller I was treated so nicely by all the staff. A special shout-out to Roxanne and Milli at the snack bar to Leidi Diana at the lobby bar. The gardeners who greet you every morning to the restaurant and bar staff who always have a smile. You are the reason I keep coming back and I strongly recommend this place . Understandably due to low occupancy missing the butlers ( Norvi ) such a great guy. Thank you for another great stay. ❤️❤️❤️
The Grand Memories Sanctuary is a wonderful place to stay. If you like personal warm hearted genuine service at a fair price this is the place for you. Over the higher priced resorts. I have stayed in many resorts where the staff have their hands out all the time. Not here it comes from the heart at the Sanctuary you will be treated like family. If you are a repeat guest, you are automatically upgrade into a suite. With two bathrooms, separate sitting area. Great place for a groups, special events, or simply a vacation. I have been celebrating my birthday here for the last 5 years. Each year has been better and better. The staff are wonderful and will do whatever they can to make your time here the best. Even in these challenging times (covid) like all over the world things are difficult to say the least. They still do what they can with what they have. Yes, there are some challenges, of limitations due what is going on in the world today, but they come through in every way possible. The staff are amazing from the resorts Director, General manager, to the Sanctuary managers whom I have come to consider family now, alone with all the other staff. Leadership from Hilda and Jors, is the key to the Sanctuary’s success in winning the Tripadvisor 2021 Travels Choice Award. Restaurant service staff, Roxana, Anet, and Adriana. Service with a smile every day. Chefs and cooking staff, Adonis, Rodolfo, and Falcon Bartending staff, Mily, Leo, Liudmila and many others throughout the whole resort are great and very knowledgeable on making a wide variety of drinks. Butler staff, Jorge Carlos, Gretchel, and Noel, will take care of your every desire. Help you book the many different restaurants, right down to a tour of the Sanctuary. Cleaning staff and Gardening staff, tend to get looked over. But these are the staff members who really do the work. People like Yeny, and Marice keep the place looking as good as it does. Shuttle driver, Alfredo is like a New York taxi driver there whenever you need a safe passage to anywhere on the resort For anyone who is considering going to Varadero must consider staying at the Grand Memories Sanctuary. Keep in mind it is Adults only. The Grand Memories Varadero is on the same site if you are travelling with other guests who have children, as a guest of the Sanctuary you can take advantage of both sides of the resort. They offer daily entertainment, evening shows, daily events by the pool, and on the beach if you like to participate or you can read a book. Either way you will have an amazing time during you stay at the Sanctuary.…
I came in for the first time in my life to varadero and I was stunned by the politeness, professionalism and courtesy the staff; Gretchen, Hilda, Jorje, milly, Anet, Jenny, Adrianna and Roxana, Leo , Jorge Carlos Gretchen & Noel… all the staff from the top to the bottom of the pyramid are AMAZING and understanding: I will definitely come back and recommend people to come to sanctuary Grand memories
Even in these tough times, the staff at Gran Memories under extreme pressure keep a smile under there masks, and make your stay there more satisfying, the staff at the buffet especially Mayren, Niurys, and Yudith were without any doubt the best, attentive and patient and super nice. The lobby bar staff are wonderful and super nice, leading, Michel, liutmila, are very knowledgeable and attentive, making all the guests feel at home, but at the same time being very professional. I would recommend this hotel to anyone, and I would definitely come back.