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Royalton Hicacos Varadero Resort & Spa

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Las Morlas Street, Km 15, Varadero 42200 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royalton Hicacos Varadero Resort & Spa
Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 94 hotels in Varadero
Location
Cleanliness
Service
Value
Travellers' Choice
Royalton Hicacos Varadero Resort & Spa is located on the white sandy beaches of Varadero, situated on the eponymous Hicacos peninsula. Its beautiful landscapes, and vibrant tourist ambience makes Varadero the perfect background for a tropical adventure where you can explore natural attractions. The luxurious adults-only resort is a cut above other Varadero hotels with its all-inclusive resort facilities designed to create a perfect ambiance for relaxation.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Conference facilities
Parking
Internet
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Safe
VIP room facilities
Flatscreen TV
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
French, Spanish
7826Reviews2781Q+A100Room tips
Traveller rating
  • 5,199
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Popular mentions
Tina A wrote a review 17 Oct
1 contribution1 helpful vote
+1
Words cannot describe how wonderful our stay was . I will start with saying we were a big group of 11 guests celebrating a birthday, anniversary and a proposal ( surprise ) . I being the organizer emailed the resort prior to our stay with information pertaining to our requests and our persons with dietary and allergies information . Denys and Ileyana were our butlers that ensured everything went smoothly . From the moment we entered with Covid testing, rooms And communication about the resort. We were already taken back by the amazing service. From clean rooms, hallways and all public areas, to food , Restaurants , bars and more this place was definitely the best I have been to in Varadero. We did the sea tour excursion with Sunwing. The beaches were cleaned and always looked flawless. I can’t begin to say how picky in general I am, but this placed exceeded my expectations and I’m super impressed . All restaurants were very good and always something to eat. Bistro, ice cream bar and jazz bar were all good locations to hang out. Cuban Day on Friday is so much fun. Never think twice about visiting Royalton Hicacos. This resort is top notch. Thank you to all the employees that served us . We stayed in building 2000. Our maid zoey was wonderful. Denys and Ilyena amazing. Everyone was great. Saxophone and guitar players in hotel lobby were awesome. They need their own show! Thank you thank you thank you. We will be back!!!!! Signed Tina xo
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Date of stay: October 2021Trip type: Travelled with family
1 Helpful vote
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded yesterday
Dear Guest, Trust me when I say your review left us a wonderful feeling. It is wonderful to hear our guests had such a great time with us. Moreover, it is a pleasure to know all our staff was so attentive and they took care of you and satisfied all your needs during your days at Royalton Hicacos. It was a pleasure for us to have you at our little paradise and pamper you. Your happiness is our main priority. We will say hello to all of them. We are sure they are going to be very happy to hear about your message. Thank you very much for choosing us for your vacation in Cuba. We are looking forward to welcoming you again soon. Best regards, General Manager
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bevswild wrote a review 16 Oct
Keighley, United Kingdom2 contributions1 helpful vote
One of the best places we have stayed, even during a pandemic, and a hurricane, absolute fab stay. We will be back sooner rather than later, until next time Royalton 🇨🇺 🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded yesterday
Dear Guest, On behalf of all Royalton Hicacos staff, we would like to give you a huge thank you for providing part of your time to share your experience with the TripAdvisor readers. We are more than happy to see that you had a wonderful vacation with us and that our staff did the best to make your time here unforgettable. Your words are a special motivation for the management and staff. It is the best reward after every day work. Thank you very much for choosing us. We are looking forward to welcome you soon again at our little paradise. Best regards, General Manager
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MendezCh wrote a review 14 Oct
Toronto, Canada19 contributions23 helpful votes
We stayed at Royalton Hicacos last month and I can say it was one of the greatest experiences of my life. Best venue ever! Delicious variety of food and such friendly staff. Delighted with the visit, which I hope to repeat soon. Thank you so much!!!
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 4 days ago
Dear Mendez, On behalf of Royalton Hicacos staff, we would like to thank you for providing part of your time to share such a great review of your stay with us. Good to know you appreciated our delicious offer of food. Most of all, we are pleased to hear that you liked our friendly staff. We will share your beautiful words with all of them who are going to appreciate them very much. Thank you for choosing us. We look forward to receiving you again. Warm regards, General Manager.
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LondonDebbieN wrote a review 14 Oct
London236 contributions142 helpful votes
We were fortunate enough to stay at this resort over Christmas and into the new year: we had the best time and cannot praise the excellent staff enough. Everything was handled brilliantly, professionally and with genuine care and warmth - we felt very safe and looked after and extremely fortunate to be there, relatively care-free & in paradise, considering the precarious world of COVID-19 in which we now live. I’ve heard people complain about the food but if you can’t find something you want to eat from a buffet, a snack bar & 5 a la carte restaurants then I would suggest the problem lies with you. We had excellent meals in the Seafood, Mexican, The Pearl etc and also liked the Caribbean and others, while the gala dinners on Christmas/New Years Eve were outstanding and they went all out to ensure these evenings were truly spectacular and memorable occasions, which we thoroughly enjoyed! The Cuba days were also fabulous and they put a lot of effort into everything - I can taste the Caldosa soup right now :) We loved most things about this resort: the beach, pools etc (rooms were quite dated but large, kept spotlessly clean and perfectly fine) but the absolute best thing about this place is the wonderful staff, who we cannot praise enough. We had countless interactions during our extended time there and don’t have anything negative to say, they were all brilliant, but there are some we feel compelled to mention personally. Firstly our main man Dieny, who showed us to our room on the first night and quickly became our first point of call for anything (and we mean, anything) & everything and our good friend; nothing was too much trouble and he always went above & beyond - a lovely man and a credit to the hotel. Veronica, Leonardo and the other butlers (the younger trainee with Dieny etc) were also brilliant and efficient. Leonis and the team at the Jazz bar were fantastic: they ran a tight ship, made delicious cocktails and always looked after us wonderfully. All the workers in the buffet restaurant, but particularly: Gladys who would always welcome you warmly with a smile/chat & hand sanitiser; Ramon & his team outside; Barbara & her team near the entrance, Lissette, Fernando & all the guys at the back, as well as the servers and others, who were always welcoming, friendly & professional no matter how busy. The staff at the lobby bar (where we spent MANY happy hours and had such good times, both during the day and night) who were all stars in our eyes: Elena, Yenifer, Daniel, Julio, Eduardo, Juan Carlos, Elieser etc. All the musicians and performers were brilliant and very talented but our absolute favourites were Gabriel and Ofrey, on the saxophone & guitar, who were outstanding musicians and lovely guys. All the cleaners around the resort who were always there working away in the background - & always lovely & smiling; and a special mention goes to Ania, the charming dancing cleaner who was pure quality! Not forgetting our own maid Marilyn (who always did a brilliant job & helped us out) and all the other maids based outside our room, who we would chat to & occasionally dance with :) Reymel and his great team of receptionists were really helpful to us and always professional & friendly (I’d read some reviews of the receptionists being unhelpful & unfriendly before we came but this couldn’t be further from our experience.) The lovely guys that worked around the pool, Hector, Jorge & Alex who we really liked and were always on hand to assist with anything. Our friends on the beach, Andy & Alex (and the other lifeguards) who were so helpful and we’d always chat to for ages - top guys. Also all the people in the beach bar, whose names I can’t recall, but who were all wonderful - waiting staff, bar staff, cooks - as well as in the a la carte restaurants, the bistro & the lovely ladies at the Nibbles food hut...many, many thanks to you all. The 2 entertainment girls were both fab - the shorter lady, I think her name was Yari, did my hair for me on my birthday and was so sweet and helped me out so willingly. Finally the doctors / nurses on site (Dr Jose & his nurse, as well as the female doctor & her nurse) were first class & provided excellent care around the clock. I know I’ve gone on a bit but these people truly deserve a mention and recognition for the brilliant jobs they do and service they provide. I haven’t been able to submit this review earlier, due to personal reasons, but I hope these staff are all still here and not too badly affected by world events. Hope to see you all again one day soon. Debbie and James
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 6 days ago
Dear Guest, Trust me we I say your review made us really happy. We would like to give you a big thank you for proving part of your time on writing a review about your stay with us. We are very proud to know this was a nice experience during Christmas last year . We are glad to hear you liked all our services . What it makes us happiest is to hear our staff was so friendly and welcoming with you, as customer service is a priority for us. Thank you for choosing Royalton Hicacos. We are already looking forward to receiving you again soon at our little paradise. Warm regards, General Manager
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Sazwillson wrote a review 10 Oct
Walderslade, United Kingdom10 contributions10 helpful votes
We have not been to the Royalton since December 2019 due to Covid-19 and oh how I desperately miss this place and all of the lovely staff who work there for which many I can call them my sincere friends..everything about this resort is perfect..the staff,the drinks,the food,the service,the rooms,the beach and of course all the the talented musicians who play there I have just been hit with my tenth cancellation but trust me I will be with you all as soon as I can get there! The Cuban people have had such a tough ride with covid 19 and I sincerely hope that they ride through this and I know they will and will come through smiling full of love ❤️ Hasta pronto my friends Sally and Dave xx
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 1 week ago
Dear Sally and Dave, On behalf of all Royalton Hicacos staff, we would like to thank you for sharing your experience at our resort with the TripAdvisor readers. Trust me when I say that your review made us really happy. It was a pleasure to have you at home and we are already missing you and looking forward to receiving you again. We work hard everyday to give our usual excellent service and your review is the proof we succeeded in reaching our goals. We are sure they are going to be very happy to hear about your words. Thank you very much for choosing Royalton Hicacos and we hope to see you again soon at your home in paradise for another amazing experience. Warm regards, General Manager
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PRICE RANGE
USD 226 - USD 360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal hicacos varadero, sandals cuba, sandals royal hicacos resort spa, royal hicacos
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
404
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Frequently Asked Questions about Royalton Hicacos Varadero Resort & Spa
Which popular attractions are close to Royalton Hicacos Varadero Resort & Spa?
Nearby attractions include Varadero Beach (1.4 km), Cueva de Ambrosio (0.4 km), and House of Rum (7.6 km).
What are some of the property amenities at Royalton Hicacos Varadero Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Royalton Hicacos Varadero Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Hicacos Varadero Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Hicacos Varadero Resort & Spa?
Conveniently located restaurants include Restaurant La Arcada, Xanadu Restaurant, and La Panchita.
Are there opportunities to exercise at Royalton Hicacos Varadero Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Royalton Hicacos Varadero Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Hicacos Varadero Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Royalton Hicacos Varadero Resort & Spa?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Royalton Hicacos Varadero Resort & Spa?
Many travellers enjoy visiting Cueva de Ambrosio (0.4 km).
Is Royalton Hicacos Varadero Resort & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.