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Royalton Hicacos Varadero Resort & Spa

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Royalton Hicacos Varadero Resort & Spa
Royalton Hicacos Varadero Resort & Spa
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3,573 Reviews from our TripAdvisor Community

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Showing 2,491: English reviews
London, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW

Really don't understand the negative reviews of this hotel - honestly had such a great time! The staff were lovely and always there to help. Everyone was ridiculously friendly and helpful. Such a relaxing stay, we didn't want for anything. The beach is absolutely beautiful. TIP - Take cash!! They don't accept cards anywhere and if they do, the internet... More 

Helpful?
1 Thank Mermaids05
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

Having read mixed reviews, we went with an open mind. The hotel is in an ideal location on a beautiful beach. Rooms We stayed in what looked like being a recently refurbished room which was big, bright and airy. The rooms are cleaned every day but for a 5 star hotel I would have expected more attention to detail, some... More 

Helpful?
Thank SDGough
Thunder Bay, Canada
1 review
Reviewed 3 days ago NEW

UPS Italian restaurant best al la carte, Mulanto best coffee and alcohol drink, rooms were alright, pool and seating was good, beach wonderful, Jazz bar, and the staff made the trip much better/really nice, hard working and sincere DOWNs Coach roach in shower noticed well showering, the smell at times, the death of Fidel, and the WI FI or lack... More 

Helpful?
Thank cep279
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for choosing our hotel for your recent visit to Cuba. We are glad you recommend the resort. We regret the problem you experienced with the insects. We have already taken the necessary corrections. We hope we could welcome in the future again, Best wishes, General Manager. More 

Surrey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 days ago NEW

We stayed in the Diamond club and it was totally worth it. Leony at the beach bar gave us 5 star service. All the staff are ready to help and very friendly.. even the gardeners will give you a smile and good morning. For Cuba this is a five star. Don't try to compare it with North American standards. The... More 

Helpful?
2 Thank Mavissk
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experience at Royalton Hicacos on TripAdvisor. We are very happy to read your opinion about Diamond Club and the 5 star service provided. However, we regret that the food a la Carte was not up to your expectations. We will pass your comments to the Executive Chef in order to make the necessary... More 

Langley, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW

Stayed in room 2502, which is Diamond club. I expected a little better quality of room, but overall it met our needs. Its Cuba. It's very close to the diamond club "exclusive beach area" and well worth the extra money. The beach waiter "Leonay" was excellent. Always smiling and looked after us all the time. In fact, almost all the... More 

Helpful?
5 Thank Langley4sun
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you very much for sharing your experience at Royalton Hicacos. We are glad you enjoyed your stay at the hotel. However, we regret the issues mention regarding the service at some of the bars. We will check with the departments in charge in order to make the necessary adjustments. Your comment is very useful for us because... More 

Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 days ago NEW via mobile

This is an all inclusive resort set up for adults and children over 16 years of age This is a lovely resort although it was fully booked it never seemed crowded The junior suites were very good, excellent size with all you need. A butler service is provided to take care of your needs. There are four separate restaurants plus... More 

Helpful?
4 Thank Pieman3
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for choosing our hotel for your recent holiday. We are glad to read that you enjoyed our facilities and the service provided by our butlers. We appreciate a lot your comments about the entertainment and the food at the restaurants a la carta. The doors of Royalton Hicacos will always be opened for you, Best wishes,... More 

United Kingdom
Level Contributor
228 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 4 days ago NEW

Well, in this hotel at least everything in the rooms functions! Or if it doesn't they DO replace/repair it as soon as they can. We had a problem with ill fitting plug and our friends had a TV that didn't work- both sorted within a couple of hours. The junior suite was spacious, the air con took quite a while... More 

Helpful?
2 Thank vampireweekend
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you very much for choosing Royalton Hicacos as your destination in Cuba. We are glad to read that you met your expectations regarding the food at the main buffet. However, we regret that some issues regarding the cleanliness and the butler service were not of your liking. We take note of all your comments and suggestions that... More 

Level Contributor
204 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 358 helpful votes
Reviewed 4 days ago NEW

Just back from a great trip around Cuba finishing up at the Hicacos. What an awesome country. Loved staying with Cuban families in their own homes and Havana was just incredible. It was a real buzz to be in a country so close to the cusp of change- Castro died on our departure day and I'm sure that the next... More 

Helpful?
3 Thank hobbesmanc
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for providing such a complete feedback after your recent stay. We are sad to read that Diamond Club service was not up to your expectations and we will carefully analyze your comments in order to make the necessary adjustments. Your opinion is very well appreciated because it helps us to improve our service. We hope to... More 

Terrace, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

We were there from November 10-24 2016. The hotel and grounds are wonderful, clean & well kept. The beach is clean with plenty of chairs for everyone. The rooms are large, clean and comfortable. The staff was wonderful and very helpful and friendly. With a big shout out to Ronald and Aylien our butlers. They went above and beyond in... More 

Helpful?
4 Thank Jeanette B
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear Jeanette, Thank you for sharing your recent experience at Royalton Hicacos on TripAdvisor. It is an honour for us to read that you enjoyed all our facilities as well as the wonderful service provided by our professional staff. For sure, we will share your opinion with the employees you mention. Your words always help us to keep improving the... More 

Lively, Ontario
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 5 days ago NEW

We stayed at this hotel from November 12 to 19 with another couple. We chose the Diamond Club upgrade and feel that this was good value for us. We really enjoyed the Diamond Club section on the beach, especially the HIGHLY ATTENTIVE service of Leony. He is a Rock Star!! Having been to Varadero many times, I would have to... More 

Helpful?
3 Thank Finnmac66
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for recommending the hotel and providing such a complete review of your recent stay. We are pleased to know that Diamond Club was up to your expectations and you could enjoy the great service of our staff. On the other side, we apologize if our staff was a bit noisy in the morning. We will pass... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Nestled within lush tropical gardens and just steps from the azure blue waters and powder white sand of Cuba's finest beach lies the award-winning, Royalton Hicacos Varadero Resort & Spa, an Adults Only Luxury All Inclusive Resort. ... more   less 

Additional Information about Royalton Hicacos Varadero Resort & Spa

Address: Carretera Las Morlas KM 15 | Punta Hicacos, Varadero 42200, Cuba (Formerly Royal Hicacos)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $347 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royalton Hicacos Varadero Resort & Spa 5*
Number of rooms: 404
Also Known As:
Sandals Royal Hicacos Varadero
Sandals Cuba
Sandals Royal Hicacos Resort Spa
Royal Hicacos
Hotel Style:
#1 Luxury Hotel in Varadero
#1 Spa Hotel in Varadero
#1 On the Beach Hotel in Varadero
#1 Top resorts Hotel in Varadero
#7 Romantic Hotel in Varadero
#13 Family Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Royalton Hicacos Varadero Resort & Spa staff and other travellers.
1,328 questions
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Questions? Get answers from Royalton Hicacos Varadero Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closer to main lobby”
 of 5 bubbles cep279, 30 Nov 2016 | Read review
“Diamond club rooms have butler service and are close to the beach.”
 of 5 bubbles Mavissk, 30 Nov 2016 | Read review
“Room 2502 (in block 25) has a quiet pool right off the balcony. Closest block of rooms to the diamond club exclusive area of the beach.”
 of 5 bubbles Langley4sun, 29 Nov 2016 | Read review
“There are no ocean views.”
 of 5 bubbles Finnmac66, 28 Nov 2016 | Read review
“Block 6 rooms are very quiet.”
 of 5 bubbles VacationFunintheSun, 27 Nov 2016 | Read review
5 of 5