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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,503 Reviews from our TripAdvisor Community

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Showing 3,886: English reviews
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Reviewed yesterday NEWvia mobile

The resort was beautiful.. the beach amazing!! We were expecting it to be awful since all the bad reviews on here .. but it was great!! Staff is super friendly!! And the room was nice!! Always clean and fresh towels everyday! The food was awful .. that's the only downfall about Cuba is the food.. if u want a decent...

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Helpful?
Thank Crystal J
Trenton, Canada
Reviewed yesterday NEWvia mobile

This was our fifth time to Cuba. Second time to the Vadodara area. We stayed at the Iberostar Laguna Azule. The hotel is touted as a four star when it is actual only a three star at best. The hotel itself LOOKS new and shiny but once in it , you see that this property has been around a long...

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1Thank nomad0691
Reviewed 2 days ago NEW

I went to this hotel 2 weeks ago. After having reviewed many comments, I was affraid of my choice. When I arrived at the hotel, the check-in went very well. People at the front desk were very nice. My room was in the building 11 on the third floor. The meal at the buffet was delicious, pizza, fuccachia, chicken, dessert,...

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2Thank Mona B
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

Plymouth, United Kingdom
Reviewed 2 days ago NEW

We booked this hotel as a last minute switch from a poorer hotel in cayo coco. We were placed in room 19225 which had a nice seaview but the toilet seat was hanging off, as was the wardrobe sliding door(dangerous so I removed), and the light fittings above bed were hanging off. The room was clean on the surface but...

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4Thank simon f
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, We want to thank you for choosing IBEROSTAR Laguna Azul as your preferred destination in Cuba. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more motivation to improve even more our services. Be...

Reviewed 4 days ago NEW

Package with Sunwing. The resort was as expected for a relatively inexpensive holiday during peak March break. Mostly Canadians (80%). Food was better than expected, you won't have any problem filling a plate with tasty food. Drinks were served cold and often. Great espresso, too. Don't overlook the coffee. Pool was a bit too cold despite the warm (27C) weather....

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Thank Mike S
Saulnierville, Canada
Reviewed 4 days ago NEW

This was our first Cuban vacation and we absolutely loved it. Bar service was great. Ola to Kensi. Our room was comfortable and clean. Every morning staff had smiles and greeted us warmly. The weather was fantastic. Loved the friendliness of this resort, the pools and beach spectacular. Food at buffet was good a nice variety. The a la carte...

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2Thank 14AComeau
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client, We will be delighted to welcome you in IBEROSTAR Laguna Azul. We're glad to hear the good comments about the hotel. Iberostar always works to achieve customer satisfaction and happiness during your vacation. We will see you son en IBEROSTAR Laguna Azul. Best Regards, Quality Manager IBEROSTAR Cuba

Kingston, Canada
Reviewed 4 days ago NEW

We stayed here from March 8-15th, 2017. The hotel is in need of some repairs. There were cracked tiles in hallways, doors missing from closet in rooms, bathroom door separated... but nothing too seriously bad. I found that the main desk was most worried about check-ins and out and did not really answer questions about anything else. However, the customer...

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2Thank baj0199
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul and for the nice words. We will extend to the departments the congratulations on your part, for your good work; We are happy to know that the effort placed on it, has its reward...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

We stayed here for 5 days from Mar 5 to Mar 10 2017 and also in April for a week of 2016. Needless to say this place is amazing. We ve travelled and been to so many all inclusive resorts all over cuba and the Caribbean and this is our 1st time going back to a resort we have already...

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3Thank cloudyweather
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

Nova Scotia
Reviewed 4 days ago NEWvia mobile

I've been to this resort 10 times from when it first opened. It was a beautiful resort. Well laid out with the beach right there. Food is just average but it's Cuba, you can always find something. The specialty restaurants are good. The Asian is amazing. Entertainment is great and always working it on the beach and pool area. I...

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2Thank MammaGNovaScotia
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, We want to thank you for choosing IBEROSTAR Laguna Azul as your preferred destination in Cuba. We are pleased to hear that our specialty restaurants were of your liking, we will share your feedback with our Chef and cookers, they will be happy for sure. Thank you so much for your nice words to the work of our...

Gatineau, Quebec
Reviewed 6 days ago NEW

Booking: We booked (2 couples) our 12 day holiday through our travel agency thanks to Amélie (Club Voyages Guertin). We flew there and back with Sunwing Airlines with no delays. Kudos to Sunwing and both flight crews! Varadero Airport: Upon arrival, we were expecting a walk on the tarmac in the bright hot sunshine. This was not the case probably...

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7Thank mellofello
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. If you decide to visit us again in Varadero, please do not hesitate to contact us. Kind regards, Quality Manager...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $198 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Reservation Options:
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Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#22 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bloc 11 - close to the beach - far enough from the main building - disco and theatre”
 of 5 bubbles , 25 Mar 2017 | Read review
“There are 19 blocks. go for corner rooms 25 and 26 for suniiest aspects”
 of 5 bubbles simonf223, 25 Mar 2017 | Read review
“Ask for ocean view if possible.”
 of 5 bubbles 14AComeau, 23 Mar 2017 | Read review
“Rooms 11307 and 11321. Both rooms were quite. Both have nice view of main pool. We could always see what was going on.”
 of 5 bubbles baj0199, 23 Mar 2017 | Read review
“Ocean view on higher floors”
 of 5 bubbles mellofello, 21 Mar 2017 | Read review
5 of 5