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Starfish Cuatro Palmas

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Starfish Cuatro Palmas
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959 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Hamilton, Canada
Reviewed 3 days ago NEW

Only cold water for showering, 2 inch cock roaches in room, blurry television, headboard came detached from wall, lamp hanging by wires from wall, same food everyday. Thankfully there was nice staff and nice beach but that does not make up for the state of disrepair i cluding several smached plexiglass railings in the hall stairways.

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2Thank lisadelong2016
Reviewed 3 days ago NEWvia mobile

This was my first trip to Cuba , my sister had always wanted me to visit so this year I did . Our visit was wonderful ! The staff was friendly and very helpful . Food was always good ! Our room was up to date and very comfortable . Our trip was hindered a bit by the passing of...

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Thank Mr. W
Toronto, Canada
Reviewed 3 days ago NEW

I have stayed at Cuatro Palmas twice and hope to stay there every year. The food is excellent and the staff are so helpful and kind. I travelled with my 83 year old mother and they were wonderful at getting her a ground floor room (she has bad knees). The manager is always available and helpful. This year due to...

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Thank twinkly2014
Stratford
Reviewed 3 days ago NEW

Our group once again visited Hotel Cuatro Palmas at the end of November. This would be our second time there and it was amazing. David and his staff went out of their way to accommodate us, and being 68 people this was not an easy task. Everyone was so friendly. I love the Cuban people. The hotel is clean and...

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Thank Kim B
Birmingham, United Kingdom
Reviewed 4 days ago NEW

Stayed here for the second time this year. We were a group of six relaxing after 2 weeks touring the island. The rooms are comfortable and quiet and well maintained. Buffet restaurant outstanding, wide range of food, something for everyone, vegetarians well catered for. Beach is clean and plenty of sunbeds and umbrellas. Pool good too. Staff in all areas...

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Helpful?
1Thank Lynne K
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments about the Hotel and the staff as we are her working with the main aim of helping our costumers to meke them feel at home. Comments like yours help us to carry on working in the same line trying to maintain standards that guarantee us to meet your expectations. Looking forward to seeing...

Niagara Falls, Canada
Reviewed 4 days ago NEW

We've been to Cuba seven times now and this hotel far exceeded our expectations in terms of service and quality. We stayed in the colonial section where the rooms are somewhat updated and more than sufficient - the beds were newer and very comfortable, which was an unexpected bonus! The buffet had the best food we have encountered in any...

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Helpful?
3Thank Laura G
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments and your score. I would like to tansmit my sincere thanks for your comments about the hotel, the service and the staff that daily works with the spirit of maintaining standards that guarantee us to meet your expectations. I want to thank you as well for your understanding and respect about the guidelines...

Thompson, Canada
Reviewed 1 week ago via mobile

Very well maintained. Good quality food. The staff are excellent they go that extra little bit for guests. Also very personable. Good entertainment. Beautiful beach. Right in downtown so lots to do. We would highly recommend this resort for couples like us on a honeymoon but can also say it would be quite enjoyable for families as well.

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4Thank tmmirus
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments about the hotel, the service and the staff. Thanks as well for your score. We are pleased to know that with our work we help you to enjoy your holidays and over all in such a special and memorables date. We are looking forward to seeing you soon among us. With our best...

Gatineau, Canada
Reviewed 1 week ago via mobile

Spent 2 weeks in November and also in May 2016 the staff is excellent also the food is plentifull' the management team Felix and David are working like 16 hrs a day 6 days a week to make sure that our vacation experience is the best as possible The hotel is clean and they are slowly remodelling the cuba restaurant...

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2Thank enerdramis
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments and your score. All the hours that we dedicate to our work are to help and guarantee to our guests a happy stay, that is why it is a personal satisfaction to read your comments and to know that you have enjoyed your stay among us. I hope to see you in April...

burlington
Reviewed 1 week ago

Great location walking distance to everything. I stayed in Economy room across street and room was a 30 second walk away, room was brand new and spotless. Food is terrific and beach is great. Spoke to General Manager David about a return with family in April he was very charismatic and proud of his resort. The only thing the hotel...

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2Thank Howyoodoin
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments about the hotel and the services. Thanks as well for your score which help us to carry on with the same motivation and the main aim of improving and get better day by day to guarantee the best service to our guests and friends. hope to see you again on april with the...

Mckinney
Reviewed 2 weeks ago

We booked two rooms in the non all-inclusive section, it included free breakfast. We purchased the all inclusive bands when we arrived. It wasn't really necessary because food and drinks in the area were pretty cheap and better than the resort options. This is a 4 star resort by Cuban standards, but closer to an old LaQuinta in the US....

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6Thank Shani S
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thanks for your comments. We take note of all of them, specially what you consider is not up to your expectations. We will continue working day by day as we have been doing for almost two years to improve our services and ensure a happy stay for all our guests. It will be a great pleasure to have you here...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Starfish Cuatro Palmas is an all-inclusive retreat nestled along the sandy beachfront of Varadero, Cuba. Guests will immediately be drawn to the picturesque surroundings – patioed courtyard, red roofs and tropical gardens. Quality accommodations, great dining, daily activities, bar, pool, live music and evening shows fulfill the criteria for an unforgettable Caribbean vacation destination. ... more   less 

Additional Information about Starfish Cuatro Palmas

Address: Avenida 1ra entre 60 y 64, Varadero, Cuba (Formerly Hotel Cuatro Palmas Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $144 - $824 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Starfish Cuatro Palmas 3.5*
Number of rooms: 312
Also Known As:
Mercure Cuatro Palmas Varadero Hotel Varadero
Mercure Varadero
Hotel Style:
#1 Best Value Hotel in Varadero
#6 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Starfish Cuatro Palmas staff and other travellers.
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Questions? Get answers from Starfish Cuatro Palmas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ground floor if you have mobility issues because there are no elevators.”
 of 5 bubbles twinkly2014, 8 Dec 2016 | Read review
“don't be afraid of economy rooms they are newly renovated and close by”
 of 5 bubbles Howyoodoin, 28 Nov 2016 | Read review
“No elevators. Just enjoy the experience.”
 of 5 bubbles 430shanis, 26 Nov 2016 | Read review
“Colonial rooms are new and spacious, Villas across the street are basic but clean - noisy at night because of the disco”
 of 5 bubbles jevans35, 26 Nov 2016 | Read review
“The bungalows are further from the hotel, but more beautiful and updated. The second floor was pretty quite.”
  • the shower is flooded
  • bungalow bedroom
  • bedroom
  • the shower is flooded
  • bedroom
 of 5 bubbles 189joseb, 23 Nov 2016 | Read review
5 of 5