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Grand Memories Varadero

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Grand Memories Varadero
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1,469 Reviews from our TripAdvisor Community

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Showing 946: English reviews
A TripAdvisor Member
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6 reviews
Reviewed yesterday NEWvia mobile

Although our expectations for a resort in Cuba were low to begin with (we had read several reviews about multiple properties all saying the same thing - not to expect much), we were still pretty shocked at just how LOW our standards had to be. The rooms were pretty standard and clean, but the cleaning staff forgot to replenish our...

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Thank A TripAdvisor Member
Hamilton, Canada
Reviewed yesterday NEW

The people of Cuba are beautiful. The hotel room was kept very clean and the staff were great. My wife and I both got chest infections from the air conditioning system. There was mold and mildew in the system. Once you left your room you had to take toilet paper with you as a lot of the times there was...

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1Thank Robert R
Toronto, Canada
Reviewed 3 days ago NEW

The beach was beautiful but the hotel was definately below standard which was a shame. Not sure how it was 4.5 stars We could have dealt with the suspect food, however the rooms were dirty, bedding had hair in the sheets, some had blood stains and towels were always worn and stained, ....yuk!!!! the bathroom was a disaster we wore...

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1Thank jujo50
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, We are very sad to read your comments after your recent stay at our hotel. We regret the issues mentioned regarding the cleanliness of your room. We are going to pass your concerns to the housekeeping department in order to make the necessary adjustments. We hope you could give us a second chance in the future to change...

Toronto, Canada
Reviewed 3 days ago NEW

For Cuba standards, the hotel is pretty good. Rooms were neat and clean, staff was friendly, had a nice view from the balcony, even the air conditioner was working. Nice swimming pools with bars and a short walk to the beautiful beach. Wasn't impressed by the food at all, but I feel that is a personal choice. Overall, I'd recommend...

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1Thank Sunil910
General M, Director General at Grand Memories Varadero, responded to this review

Dear Sunil, Thank you very much for your positive review. We are very happy to achieve that you have had a nice stay and you enjoyed the facilities of the hotel and the room. We especially appreciate your opinion regarding our staff. On the other hand, we take note of your impressions regarding the food that we will share with...

bucks
Reviewed 4 days ago NEW

disabled thompson booked a ground floor was given the furthest room clean room basic 2 beers 2 soft drinks then went to 1 then none hot water none last lady said it has been like that 2 weeks lost a few nice wife clothes kicked off on day 6 called a man about a dog next thing upgraded to sanctuary...

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2Thank raj01
Parksville, Canada
Reviewed 5 days ago NEW

Our stay was very nice.the grounds were very well kept.Joe and his entertainment staff were totally awesome.We loved the music. The Aqua classes by nrg2go were fabulous,as we'll a small he stretched classes. We would defiantly go again .. Was an awesome vacation.

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Thank pondplace2015
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for providing your feedback after your recent stay at our resort. We are very happy to read that Joe and his entertainment staff are doing a great job. We appreciate a lot your kind words. It would be a pleasure for us to welcome you again in the near future, Best wishes, General Manager.

Vancouver, Canada
Reviewed 5 days ago NEWvia mobile

Been to Varedero 3 times in a 1 star and 5 Star . For our group , Grand Memories tops them . Loved the place , people & variety of food . Only one disappointment. Specialty restaurant was not to our liking . Same food at buffet . Went to buffet after dinner for extra food . Entertainment was different...

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Thank GPRhodes
General M, Director General at Grand Memories Varadero, responded to this review

Dear client, Thank you very much for sharing your experience at Grand Memories on TripAdvisor. We are very happy to know that the facilities and the staff were up to your expectations. However, we are sad to achieve that you haven’t enjoyed the a la carte restaurant. We will check with the department in charge to make the necessary adjustments....

Swindon, United Kingdom
Reviewed 6 days ago NEW

Almost faultless. Stayed here early November 2016 for 10 days. Room was clean and facilities including entertainment were superb. Other peoples expectations were higher than our, this is a 3rd world country and they are doing their very best with the limited access to external resource as a result of the embargo. The only problem we encountered was the food...

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Thank Mikey K
General M, Director General at Grand Memories Varadero, responded to this review

Dear Mikey, Thank you for choosing Grand Memories Varadero as your destination in Cuba. We are glad you enjoyed the entertainment and you had a good vacation among us. We apologize for the problems with the food temperature at the buffet. We are already working on it to fix the equipment. We hope we could welcome you again in the...

Toronto, Canada
Reviewed 1 week ago

Visited this resort in November 2016 for 7 nights with my wife. Overall the Grand Memories is an OK resort. I would recommend it as a budget-friendly vacation and you get what you pay for. Beach The best part of this resort is the beach. It is simply beautiful. White sand with turquoise blue water. Plenty of chairs and umbrella...

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Thank Jimmy T
General M, Director General at Grand Memories Varadero, responded to this review

Dear Jimmy, Thank you very much for choosing our hotel as your destination in Cuba. We are glad to read that you had a nice experience at the hotel. However, we regret the issues mentioned and we apologize for the inconveniences. We take note of all your comments and suggestions and we will pass them to the departments involved. We...

Ottawa, Canada
Reviewed 1 week ago via mobile

November is a quiet month to travel outside of peak tourist season while enjoying the best weather before it cool downs during the winter. The food at the buffet is extremely poor quality, they don't have the proper equipment to keep food at safe serving temperatures, we had to rely on the hot skillet and pasta stations to have our...

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Helpful?
Thank Soffabear1
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you for sharing your experience at Grand Memories Varadero with other travelers. It is very pleasant to read the a la carte restaurant where up to your expectations. We also want to apologize for the inconvenience you may have. Your comments are very useful for us because provide a lot of information than certainly will help us...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $174 - $437 (Based on Average Rates for a Standard Room)
Number of rooms: 1110
Hotel Style:
#5 Spa Hotel in Varadero
#24 Top resorts Hotel in Varadero
#26 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Grand Memories Varadero staff and other travellers.
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Questions? Get answers from Grand Memories Varadero staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“21 block close to main area”
 of 5 bubbles raj01, 2 Dec 2016 | Read review
“The adult only area was awesome.called the Santuary.”
 of 5 bubbles pondplace2015, 1 Dec 2016 | Read review
“Rooms 20 - 22 are close to the main pool.”
 of 5 bubbles 653jimmyt, 28 Nov 2016 | Read review
“We were diamond club 2nd floor 23327 right behind beach grill”
 of 5 bubbles G5020OWdeborahg, 26 Nov 2016 | Read review
“We stayed in Block 20 by the pool”
 of 5 bubbles gates40, 26 Nov 2016 | Read review
5 of 5