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18/02/2018 19/02/2018
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    IBEROSTAR Casa Granda

    Heredia No. 201 | entre San Pedro y San Felix, Santiago de Cuba 90200, Cuba
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    18/02/2018 19/02/2018
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     3 people are viewing this hotel
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    USD 166*
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    Traveller (481)
    Room & Suite (134)
    Dining (71)
    Overview
    • Excellent14%
    • Very good43%
    • Average27%
    • Poor8%
    • Terrible8%
    Travellers talk about
    “parque cespedes” (20 reviews)
    “graham greene” (6 reviews)
    “roof terrace” (18 reviews)
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Rooftop Bar
    Concierge
    Meeting Rooms
    Laundry Service
    Rooftop Terrace
    4.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (505)
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    1 - 5 of 217 reviews

    Reviewed yesterday via mobile

    I visited the rooftop bar twice (on account of the view) but both times the service was non-existent despite a nearly empty bar. The first time, my friend left after getting fed-up due to lack of service. She paid at the bar before leaving, but...More

    Thank KVanCan
    Reviewed 2 weeks ago

    The hotel is situated in the heart of Santiago de Cuba, within a walking distance to the most important sights of the city. The place – though of questionable technical condition (dark water – probably from rusty piping, chipped mirrors in the bathroom - fitted...More

    Thank koneserka11
    Response from Hotel Casa Gran... S, Director de Relaciones Públicas at IBEROSTAR Casa GrandaResponded 2 weeks ago

    Dear guest: We appreciate the time you have devoted us to write about us on this important website. We have carefully read your comments, we are comforted by the recommendation you make to us, and that you would like the room assigned to you, as...More

    Reviewed 2 weeks ago

    It's a famous building, in a great location. But the rooms are dreary and tired, as are the staff. Although we asked for an interior room facing a courtyard (to avoid an exterior window on a night when there was a party going on in...More

    Thank lordbyron59
    Response from Hotel Casa Gran... S, Director de Relaciones Públicas at IBEROSTAR Casa GrandaResponded 2 weeks ago

    Dear guest: Thank you very much for your opinion and valuable comments. We have carefully read your comments, therefore, every day we work towards the reduction of issues that may affect the stay of our customers. For us the details are very important, that exposes,...More

    Reviewed 2 weeks ago via mobile

    The grand hotel located at the Parque Céspedes must have been grand some 70 years ago. It needs updating in almost every aspect, especially the rooms. The rooms (about $120 a night) are of a good size though, but many do not have windows, at...More

    Thank Krzysztof D
    Response from Hotel Casa Gran... S, Director de Relaciones Públicas at IBEROSTAR Casa GrandaResponded 2 weeks ago

    Dear guest: First of all thank the time spent to write your comments about the hotel. We have carefully read your opinion, and we deeply regret that you did not receive the correct and proper treatment that you deserved, for our staff, which brings the...More

    Reviewed 3 weeks ago

    We stayed 3 nights in the hotel. We were satisfied with everything. Keep in mind that this is Cuba. And Cuba is not for everyone, you either love it or hate it. I personally love it for what it is. As for the city of...More

    Thank Jack M
    Response from Hotel Casa Gran... S, Director de Relaciones Públicas at IBEROSTAR Casa GrandaResponded 3 weeks ago

    Dear guest: We offer our most sincere thanks for the time you have dedicated us so that other customers know about the charms of our country and especially our Hotel and our city. It is gratifying to be delighted with your stay at the hotel,...More

    About
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Laundry Service
    • Concierge
    • Room Service
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • USD 91 - USD 177 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 58
    • Reservation Options
    • TripAdvisor is proud to partner with TripOnline SA so you can book your IBEROSTAR Casa Granda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Cuba >
    • Santiago de Cuba Province >
    • Santiago de Cuba
    • Also Known As
    • Casa Granda Hotel Santiago De Cuba ,
    • Casa Granda Santiago De Cuba ,
    • IBEROSTAR Casa Granda Santiago De Cuba
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    Traveller (481)
    Room & Suite (134)
    Dining (71)
    Hotel & Grounds (356)
    Bathroom (25)
    Family and Play Areas (12)
    Business Centre & Event Rooms (3)
    Nearby
    Nearby HotelsSee all 321 hotels in Cuba
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    Nearby Restaurants
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    Nearby Attractions
    Cespedes Park
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    .01 km away
    Cathedral of Our Lady of the Assumption
    213 reviews
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    Moncada Barracks
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    Diego Velazquez Museum
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    .02 km away
    Ask a question
    Questions & Answers
    pataphysicus
    18 June 2017|
    AnswerShow all 3 answers
    Response from Hotel Casa Gran... S | Property representative |
    Hello Sir, Your can contact our bookings department at this adress reserva@casagran.cubanacan.tur.cu, they can help you with availability and rates, Thank you for your interest in our hotel!
    1
    Vote
    MissHollyMarisha
    12 November 2016|
    AnswerShow all 4 answers
    Response from Hotel Casa Gran... S | Property representative |
    Yes you can
    1
    Vote
    Google Translation
    Room Tips
    "Rooms on the front will have more street noise"
    Read review
    "not near the top if you want to sleep. Great views out the front of the square but obviously noisier too"
    Read review
    "Ask for a room overlooking the town square."
    Read review
    "no advice for the rooms, but the rooftop patio is fantastic."
    Read review
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