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Against better judgement I ignored the recent reviews and booked for a week. I would have to ring the bell to be let in every time (sometimes waiting over 30 mins). Everyday I felt less and less welcome. Then on the second to last day...More
Thank Nancy B
Response from hsmukler, Guest Relations Manager at Casa Mary y MiguelResponded 5 days ago
I'm sorry there was confusion about the Paypal account. With the new U.S. regulations, Paypal payments CANNOT be made inside Cuba, they can only be made in advance, outside of Cuba. I know that doesn't make any sense, but that's the U.S. law. If...More
With deep regret, I must withdraw the previous favorable recommendation given in my Cuba guidebook, "4 Americans in Cuba." The charismatic and efficient Mary is devoting all of her time to the justifiably popular Archangel Cafe.
The casa suffers. We chose the "garden room" because...More
I'm not sure if this is the right place to review, but we stayed in a room across the street which was arranged by this casa and we paid them. When we arrived we had to wait a little (which was fine because we were...More
Seasoned casa particular guest here, never given a 1 star but unfortunately this one deserves it. Had to move rooms as the original one was above the cafe and very noisy. Also the toilet was broken and it took the patron several hours to come...More
Thank Nerissa H
Response from hsmukler, Guest Relations Manager at Casa Mary y MiguelResponded 5 April 2017
You are absolute right, we got overwhelmed and screwed up!!!
Effective immediately we will NOT be using that upstairs room until we correct EVERY issue that you raised in your Trip Advisor review. We appreciate your honest reaction and apologize for your bad experience....More
We cut short our stay from 3 nights to 2 as we were so uncomfortable. Although other rooms may be better in this prettily decorated casa, ours was directly above the café at the front - noisy, hot, and awkward to access via the café....More
Response from hsmukler, Guest Relations Manager at Casa Mary y MiguelResponded 20 March 2017
We are so very sorry that you had an unsatisfactory experience at our Casa. As you can see from our other reviews we have NEVER received anything lower than 4 stars and the room you stayed in is one of our most popular and...More
Response from Howard S | Property representative |
Trip Advisor doesn't allow an email/website reference in its answer. Try the website of our Cafe at: cafearcangel for more contact information. Also I have a gmail account with the name HSMUKLER
Hope that works.