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The Parkway Hotel & Spa
Cwmbran Drive, Cwmbran NP44 3UW Wales
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Avg. AU$191 /night, 3/24 - 3/25
AU$277
per night
AU$226
per night
AU$175
per night
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About
#2 of 3 hotels in Cwmbran
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
See why so many travellers make The Parkway Hotel & Spa their hotel of choice when visiting Cwmbran. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Greenmeadow Community Farm (1.8 mi), located nearby, makes Best Western Newport a great place to stay for those interested in visiting this popular Cwmbran landmark.
Guest rooms offer a flat screen TV and air conditioning, and Newport Best Western makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and newspaper. In addition, guests can enjoy a pool and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.
Cwmbran has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Page's Fish & Chips, Mr Chippy, and Maendy Fish And Chip Shop, which are serving up some great dishes.
Looking to explore? Then look no further than Llanyrafon Manor (1.0 mi) and Cwmbran Stadium (0.7 mi), which are some popular Cwmbran attractions – all conveniently located within walking distance of the hotel.
At The Parkway Hotel & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Cwmbran.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Game room
Billiards
Taxi service
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Desk
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to VisitWales.
HOTEL STYLE
Mid-range
Charming
Location
Cwmbran Drive, Cwmbran NP44 3UW Wales
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
Reviews
4.3
1,813 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Parkway Hotel & Spa is often celebrated for its inviting spa and attentive service, offering a warm atmosphere that is particularly felt in its cozy lobby featuring an open fire. Guests have called out the comfortable amenities and the value for money, with affordable dining and spa deals enhancing the experience.
However, some travelers have raised concerns over gym equipment and cleanliness in certain areas. Mixed reviews have surfaced regarding the service, which ranges from friendly to slow, and the rooms, which vary from well-appointed to outdated.
Atmosphere
Welcoming
Rooms
Comfortable
Value
Affordable
Cleanliness
Clean
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
My friend and I were on the Classic Champagne Break which, at £85 per person, is excellent value for money - twin room, bottle of champagne in our room on arrival, use of leisure facilities, 3 course meal and full welsh breakfast. We were able to leave our bags whilst we went shopping and the reception staff were attentive on our return with our room being ready to check in early.
We had a wonderful stay, very relaxed! The only minor negative is that although robes are provided for use of the spa, there were no slippers.
The food is absolutely delicious, great menu choices and big portions - it was the biggest prawn cocktail I've ever seen in my life (and not just made up with salad but full of prawns!). We were told when booking that the restaurant would be closed that evening and that we could eat in the bar. That was no problem at all as the atmosphere was lovely. However, when ordering we were told we could only have one course. This didn't seem fair as the package we booked states a 3 course meal and is available Thursday to Sunday. This hiccup was short lived thanks to the lovely Ethan who was very understanding and accommodating - he went off to resolve the issue and we indeed had 3 courses (mind you, the portion sizes are so big, one course may have been enough.....eyes too big for our bellies haha).
Ethan continued to check that our needs were met throughout the evening and made pleasant conversation when time allowed, continuing this excellent customer service at breakfast the following morning. He is a credit to your establishment.
We had a wonderful stay, very relaxed! The only minor negative is that although robes are provided for use of the spa, there were no slippers.
The food is absolutely delicious, great menu choices and big portions - it was the biggest prawn cocktail I've ever seen in my life (and not just made up with salad but full of prawns!). We were told when booking that the restaurant would be closed that evening and that we could eat in the bar. That was no problem at all as the atmosphere was lovely. However, when ordering we were told we could only have one course. This didn't seem fair as the package we booked states a 3 course meal and is available Thursday to Sunday. This hiccup was short lived thanks to the lovely Ethan who was very understanding and accommodating - he went off to resolve the issue and we indeed had 3 courses (mind you, the portion sizes are so big, one course may have been enough.....eyes too big for our bellies haha).
Ethan continued to check that our needs were met throughout the evening and made pleasant conversation when time allowed, continuing this excellent customer service at breakfast the following morning. He is a credit to your establishment.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Make sure you're really hungry if you order more than one course - portions are big!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not a great fan of a carvery, but this was very good. Each of our party had different meats and all thoroughly enjoyed.
The vegetables weren’t sloppy, still with a slight bite, with a nice selection and the gravy was full of flavour.
I liked the way a table at a time were invited up to the display, then served and your plate carried back to your seat. From the host, carvery servers and table service we felt well looked after.
The vegetables weren’t sloppy, still with a slight bite, with a nice selection and the gravy was full of flavour.
I liked the way a table at a time were invited up to the display, then served and your plate carried back to your seat. From the host, carvery servers and table service we felt well looked after.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I had the pleasure of organising an event for 30-40 fellow professionals here at in the Pembroke room. I initially contacted the Celtic Manor (purely for M4 location convenience) to enquire but had no reply for over a week so I contacted here and got a response to my enquiry the same working day so it’s clear who is interested in having the business!
The people I dealt with in organising the even were superb, excellent fast responses to email queries and great in setting up the room and catering to our exact requirements including vegan & gluten free options. The young chap Ellis who was responsible for looking after us on the evening was extremely polite and helpful - nothing was too much trouble. Location wise it’s still only 5 minutes off the M4 at Newport with good A roads so convenience to the motorway was ultimately no issue. There is ample on site parking too which unlike other previously mentioned establishments is free of charge.
Parkway Hotel - your staff are a credit to you and I would happily use and recommend this hotel as a first choice in the Cwmbran & Newport area for conferencing services again.
The people I dealt with in organising the even were superb, excellent fast responses to email queries and great in setting up the room and catering to our exact requirements including vegan & gluten free options. The young chap Ellis who was responsible for looking after us on the evening was extremely polite and helpful - nothing was too much trouble. Location wise it’s still only 5 minutes off the M4 at Newport with good A roads so convenience to the motorway was ultimately no issue. There is ample on site parking too which unlike other previously mentioned establishments is free of charge.
Parkway Hotel - your staff are a credit to you and I would happily use and recommend this hotel as a first choice in the Cwmbran & Newport area for conferencing services again.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
“China teapots’ and “many afternoon options to choose from”, “served on a traditional stand”, “a total taste & visual sensation”. These descriptions from the website could not be further from the experienced we had. There were no china teapots, staff come around pouring the tea from jug flasks. The sandwiches were served all together on one large plate to a table of eight of us. Apparently arranged in sets of four each but this was not explained, so it was more like a free for all buffet. There was no information on the fillings. The scones and Welsh cakes were served on dinner plates. The only finesse was the cake stand for the sweet pastries. Ok, so we were a large party of six tables, but the quality of content and service was not what was expected for the full price of £27 each.
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Date of stay: March 2025Trip type: Travelled with friends
Room Tip: Don’t book for afternoon tea for a large party.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed as a couple on a coach holiday.This was our second visit by coach and coincidently we had a problem with our room on both occasions and had to move to another room both times. One wonders whether housekeeping ignores faults when they are cleaning the rooms and can't be bothered to report them as in our case water leaking onto the bathroom floor would have been hard to overlook and someone slipping on the bathroom floor is not what the hotel would want.
On this occasion the young lady on reception (Rhiannan) was very helpful and sorted out the room next door and offered to help us move our belongings, so moving was not too stressful. We became quite friendly and every time she saw us after that she checked that we were okay.
All the staff on the reception area, the bar and the restaurant were very friendly and are the hotels best asset and were eager to find out what our coach party had been up to and engaged in conversation that showed they were interested, and not just paying us lip service.
Their breakfast menu was very good, but they do not warm the plates to use so to put bacon on a cold plate it doesn't stay hot very long, but there is a wide choice. The evening meal selection was limited and not to everyone's pallet and there was supposed to be tea and coffee to finish but it was only put out one night. If you wanted something at lunch time prices were expensive and if you had no transport there was nothing nearby that you could use.
Overall we enjoyed our break and the hotel is close to places you want to visit but, I would hope if we happened to use this hotel again they have put the niggly little faults right.
On this occasion the young lady on reception (Rhiannan) was very helpful and sorted out the room next door and offered to help us move our belongings, so moving was not too stressful. We became quite friendly and every time she saw us after that she checked that we were okay.
All the staff on the reception area, the bar and the restaurant were very friendly and are the hotels best asset and were eager to find out what our coach party had been up to and engaged in conversation that showed they were interested, and not just paying us lip service.
Their breakfast menu was very good, but they do not warm the plates to use so to put bacon on a cold plate it doesn't stay hot very long, but there is a wide choice. The evening meal selection was limited and not to everyone's pallet and there was supposed to be tea and coffee to finish but it was only put out one night. If you wanted something at lunch time prices were expensive and if you had no transport there was nothing nearby that you could use.
Overall we enjoyed our break and the hotel is close to places you want to visit but, I would hope if we happened to use this hotel again they have put the niggly little faults right.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just come back from a 3 day (2 night stay) well-being crafting retreat held at The Parkway. Where to start. Room a very good size (double room), with all you could need, but pillows are rock hard and no heating in the room (though public areas are nice and warm). We were promised a room to craft in ( for 16 people), which on the first night, was a lovely bright room (which is needed when crafting). On the second evening we were in the same room, but the hotel saw fit to take a last minute booking for a small 18th birthday party (with a live band) and situate them in the same room as our crafting group, separated only by a thin folding partition! The noise was unbearable, windows rattling and floors bouncing and in every sense of the word was a nightmare. We were then told we had to vacate that room at 5pm (we normally craft until around 10pm) on our next session of crafting, the next day, as they ‘needed the room’ for a wedding party, so we had to pack up all our stuff (crafters carry A LOT OF STUFF), move it out into a holding room for overnight. So valuable time lost. On our last day, we were then told we couldn’t have the original room we were promised, but could use another room, so we took another hour or more to set up our stuff (more crafting time lost) where the light was very poor to craft by. Now onto the food - our stay involved 3 courses, of which there was NO CHOICE, except take it or starve! Food was not of the standard I would expect for a 4 star hotel every dish was extremely salty. If you have any special dietary requirements, expect them to be loosely adhered to, they seem to think gluten free people like to eat lots of sandwiches! Now onto the amenities. There’s a LOT of work needed in their toilets. Out of 5 cubicles in the ladies toilets 1 door wouldn’t shut and 2 cubicles had no locks, disgusting for public toilets! Out of said 5 cubicles, in EVERY one of them the toilet roll holders were literally hanging off, not a good look. If this hotel is looking to impress, they failed miserably. They are existing from their name alone and needs a LOT of maintenance. If you're looking for a luxurious stay, you won’t get it here. I’ve had higher standards at a Premier Inn and definitely won’t be paying several hundreds of pounds to stay here again. Very disappointing as this was a wellness retreat for our crafting group (led by high profile You Tubers) and all members of the group were stressed rather than relaxed. Avoid at all costs
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don’t expect a 4 star luxury stay, this hotel leaves a lot to be desired
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kerry jennings, General Manager at The Parkway Hotel & Spa
Responded 10 Nov 2023
Dear Ronalda. We are very sorry to read of your disappointment regarding your recent event with us. Many of your comments we disagree with and we kindly highlight that the organiser of your event chose the running order for the duration, including menu choices, crafting rooms, room changes and timings etc. We also made the organiser aware that there was a wedding booked hence the room changes. I do agree that you had many items to pack up and therefore not an ideal situation that most likely marred the whole experience for you. Overall, the event seemed very received, having personally worked the weekend and in particular your event it was clear that it was enjoyed by many. I am however, very sorry that you feel disappointed and I value your feedback and comments. Yours sincerely Kerry Jennings General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for a carvery for Sunday lunch today. Wait and serving staff not very clued up on gluten free. Serving staff used same utensils to handle both gluten and non gluten containing ingredients and it wasn’t until I asked to speak to the chef that they agreed to plate all up in the kitchen away from any cross contamination. One of the waitresses rolled her eyes at me as I was asking questions.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Parkway Hotel & Spa
Responded 23 Apr 2024
Dear Guest, I am disappointed to read your review. We do take all dietary & allergy requests very seriously and I am glad, as you mentioned, that our Sous Chef came to your table to resolve the query at the time. We hope to see you back at The Parkway in the near future. Warm Regards, Patrick Liddane Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Attracted by the spa facilities and close proximity to the RSPB Wetlands Reserve and the National Trust property Tredegar House - we booked for an overnight stay with dinner credit, via Secret Escapes. Without exception, every member of staff we met - from Reception, the Spa, the Restaurant, Housekeeping etc - gave us such a warm welcome, attentive service and delicious food.
This delightful family-owned hotel has a team in place who are passionate about delivering a great experience for their guests. But this is no surprise - having met the General Manager when she took the time to come over and introduce herself to us, whilst we were enjoying a post-dinner coffee. This is clearly a hotel manager who is leading her team from the front.
This delightful family-owned hotel has a team in place who are passionate about delivering a great experience for their guests. But this is no surprise - having met the General Manager when she took the time to come over and introduce herself to us, whilst we were enjoying a post-dinner coffee. This is clearly a hotel manager who is leading her team from the front.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Went there for two nights on 10/06/22 looking forward to unwinding and relaxing in the spa. The decor is dated, and the room offered was exactly opposite to what we requested (quiet location). The reception staff does not have local knowledge which one would expect if you are a new area. The worse thing is, on the second day around 6 pm the jacuzzi was unceremoniously closed (overheating thermostat sighted as the reason) There was a wedding party and wonder whether overuse of the spa may have caused this? The lady at reception asked the GM who conveyed to offer compensation, she even asked how much and I said it is to her discretion. Low and behold in at checkout the same lady (who seemed does not like people of colour) renaged on the promise and said what compensation? Hence my generosity turned into disappointment. At £140/night it is a grossly overrated and unclean place - it is better to stay at a Premium Inn at least it is reasonable and they do not make false promises. Enjoying a jacuzzi does make difference to someone like my friend who has chronic back problems which we did mention at check-in however the management doesn't care. The only thing good is the kitchen, food, and bar staff who performed well. AVOID at all cost in these high cost ogf living, it is certainly not a breathtaking experience
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gym staff unhelpful, deputy manager unhelpful. They just read from a script!!
Woman behind bar in lunchtime miserable and rude.
No I would not go to this hotel again, it’s looking tired, and god forbid if you take water from bar at bottom end of hotel overlooking pool, unbeknownst to me it was for a conference, and at that time I wasn’t feeling too well and just wanted a glass of water, this miserable bar maid told me to go to main bar for one!! Great when you aren’t feeling too good!
Woman behind bar in lunchtime miserable and rude.
No I would not go to this hotel again, it’s looking tired, and god forbid if you take water from bar at bottom end of hotel overlooking pool, unbeknownst to me it was for a conference, and at that time I wasn’t feeling too well and just wanted a glass of water, this miserable bar maid told me to go to main bar for one!! Great when you aren’t feeling too good!
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Date of stay: May 2024Trip type: Travelled solo
Value
Location
Cleanliness
Service
Room Tip: Yeah don’t bother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Parkway Hotel & Spa
Responded 24 June 2024
Dear Guest, We are upset to read your review, which is untrue and has been written over an incident where your family member has fraudulently gained access to our club using your membership details with your consent. Our club rules state that no member is allowed to give their membership pass to a non-member to use the club. When approached, your family member using your pass, lied and gave false infomation claiming to be staying at the hotel. Despite you requesting several times for us to reinstate your membership and allow you back at the club, we have not done so. Regards, Patrick Liddane Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry can’t answer this try emailing the hotel
Hello, yes there is hairdryer in all bedrooms
Kerry
Unfortunately we do not allow dogs into the hotel, unless they are a guide dog or a medical detection dog.
Kerry
Hello, We have plenty of spaces at the front and back of the hotel so I'm sure you will be fine.
See you Friday!
Kerry
Yes please, the Spa can get very busy.
Contact the hotel direct to arrange treatments.
See you soon
Kerry
"Guests could be given a token for spa lockers as most people do not carry coins these days."Read full review
"You need a car for the best experience of the area as the hotel is situated in an industrial estate. But there are lovely grounds to walk in"Read full review
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PRICE RANGE
AU$175 - AU$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western newport, newport best western
FORMERLY KNOWN AS
Best Western
LOCATION
United KingdomWalesSouth WalesTorfaenCwmbran
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTHE PARKWAY HOTEL & SPA (AU$175) - 2025 Prices & Reviews (Cwmbran, Wales) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about The Parkway Hotel & Spa
Which popular attractions are close to The Parkway Hotel & Spa?
Nearby attractions include Cwmbran Boating Lake (1.2 km).
What are some of the property amenities at The Parkway Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Parkway Hotel & Spa?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at The Parkway Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Parkway Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Parkway Hotel & Spa?
Conveniently located restaurants include Greenhouse, Three Blackbirds Inn, and Oakfield Cantonese.
Are there opportunities to exercise at The Parkway Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Parkway Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Parkway Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Parkway Hotel & Spa?
Many travellers enjoy visiting Caerleon Roman Fortress and Baths (5.0 km), Tredegar House (7.8 km), and Caerleon Amphitheatre (4.2 km).
Does The Parkway Hotel & Spa have any great views?
Yes, guests often enjoy the park view available here.