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The Rarotongan Beach Resort & Spa

Booking.comUSD 167*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Rarotongan Beach Resort & Spa
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1,040 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
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Perth, Australia
Reviewed yesterday NEW

we only stayed here because our daughter was getting married there. Would not stay there again, and couldn't wait to leave. Our room wasn't cleaned the whole 4 days we stayed there. No clean cups or glasses whole stay. Had to ask 3 times for towels and none were left each day. On arrival we had coffee and sugar and...

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Helpful?
Thank Jonesy N Deb J
Auckland, New Zealand
Reviewed yesterday NEWvia mobile

The Rarotongan has an impressive entrance which sets a lovely tone for a tropical holiday. The path to the rooms is lined with tropical plants & trees. Garden Room was big with the basics. Bed & pillows were great. A few maintenance issues in bathroom but nothing that affected our stay. Resort is on a beautiful relaxing beach & also...

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1Thank Nikkita25
Reviewed 5 days ago NEW

Just back from 10 days.my travel agent said they advise people not to stay.but we had a wedding to go to any everyone was stayong there.food was quite good.bar service was rubbish,it was quicker to go to the santuary resort and get your drinks and bring them back.servicing of the rooms was terrible.made the bed and swept the floor. No...

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1Thank Sharon F
Auckland
Reviewed 1 week ago

Very disappointing. Tired, run down. Rooms were dark. Bathrooms need major upgrade. Staff in the food division just did not care. The Mothers day buffet was disgusting. Beach was the best feature. Stayed at this resort as we thought it was a step up from the Edgewater Resort. Would have moved back to the Edgewater in a minute. No one...

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Helpful?
Thank SJM63
cookieabroad, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana - thank you for your feedback. We do have a Duty Manager on duty between 7am and 10pm every day who would have been happy to address your concerns promptly at the time including any maintenance issues. We do have individual holiday villas available for sale which are listed on our web site. Recently, we spent over a...

Adelaide, Australia
Reviewed 1 week ago via mobile

We stayed here for 7 nights in a beach front room. The room is very out dated and had a terrible smell. The room was supposed to be serviced daily. I think in the time that we were there it was serviced twice. One time the bed was literally half made. It was like they stopped half way through and...

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Helpful?
Thank anthony2246
Auckland Region, New Zealand
Reviewed 1 week ago

we had booked a party of 25 people for dinner at this resort myself, daughter and two young children were early so decided to get a drink - well we were practically ignored by bar staff and other people were served before us even though we had been in line first, not impressed!!! we saw some of our guests arriving...

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Helpful?
Thank chrisbruinsma
cookieabroad, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana we were pleased to have been able to host the large group that you were a part of over 4 consecutive evenings visiting us from another resort. Our Food & Beverage Manager did phone you three times as well as sending you an email to discuss your concerns but did not connect with you. As you will appreciate,...

Auckland, New Zealand
Reviewed 1 week ago via mobile

Don't compare Rarotonga to Fiji If your a fussy and high maintenance person you will not like it here, I stayed here with my partner for 8 days during my birthday, before booking I was very hesitant because I read lots of bad reviews about this place, but decided to over look them and try it for ourselves. As soon...

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2Thank TeRina A
cookieabroad, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana - thank you for your review. You will be pleased to know that we have just had some additional chefs and wait staff start which has already speeded up our restaurant and bar service. We look forward to welcoming you back to The Rarotongan!

Taumarunui, Manawatu-Wanganui, New Zealand
Reviewed 2 weeks ago

We were all there for a family wedding. It started going wrong the moment we arrived at the Rarotongan Resort. We were moved from our Beachfront Suite that we had booked and paid for to an adult only area where we were crammed into a small room with an extra bed as we had our granddaughter staying with us which...

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3Thank lesley6403
cookieabroad, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana - as you know we have had extensive meetings and correspondence both when you were at the resort and subsequently. In order to resolve the situation, we did agree to your initial demands for compensation on the basis that we could put everything behind us both as the compensation demanded was well above and beyond anything that could...

Wellington, New Zealand
Reviewed 2 weeks ago

It's always interesting reading such disparate reviews - sometimes I wonder if the reviewers were actually at the same resort! Based on my own experience, I'll address the main issues highlighted at the Rarotongan. I spent a week here at the beginning of May with my teenage daughter, sharing a garden room. Room facilities: room was of a reasonable size,...

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5Thank Jacqui2964
cookieabroad, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana - thank you for your review. Bed sheets can be changed daily on request but otherwise are changed every three days. As you have noted, reducing the frequency of laundering reduces the impact on the environment. We have a team of around 25 men that are refurbishing each accommodation block, restaurants, bars etc. one by one. It is...

Reviewed 2 weeks ago via mobile

We have just come back from 12 nights in rarotonga we stayed at the rarotongan for all 12 nights and also got married there. The staff were all amazing and our special day was perfect June our wedding co-ordinator was amazing and made our day stress free and perfect from jaime and mike Butler

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Helpful?
Thank Jaime B
cookieabroad, Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana Jaime and Mike - congratulations on your wedding and best wishes for a wonderful life together. June and the whole team were thrilled and delighted that you were so happy with your wedding!

834 photos of this hotel

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience an iconic South Pacific resort, the Cook Islands' signature resort. Slip off your watch, your shoes, your cares and immerse yourself in paradise at the renowned Rarotongan Beach Resort & Spa. Hand feed the friendly reef fish or snorkel straight off the white sands of Aroa Beach in the crystal clear blue waters of Aro'a Lagoon Marine Reserve (the resort's guided Night Snorkeling Tours are a special treat!). This all-tide lagoon is also perfect for stand-up paddleboarding and kayaking (both free!). For couples in love, there's a Personal Wedding Planner to create your dream tropical sunset beach wedding, right beside Aro'a Lagoon, the Lagoon of Love, set on the island's stunning southwest which enjoys both all-day sun and sizzling tropical sunsets. Experience all that's authentic about Rarotonga right in your absolute beachfront, full-service resort. ... more   less 

Additional Information about The Rarotongan Beach Resort & Spa

Address: Aroa, Aroa Beach, Cook Islands
Region: Cook Islands > Southern Cook Islands > Rarotonga > Aroa Beach
Price Range: $198 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rarotongan Beach Resort & Spa 4*
Number of rooms: 109
Reservation Options:
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Also Known As:
The Rarotongan Beach Hotel Aroa Beach
The Rarotongan Beach Resort And Spa
Rarotongan Beach Resort Spa
The Rarotongan Beach Resort & Spa Rarotonga/Aroa Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Rarotongan Beach Resort & Spa staff and other travellers.
18 questions
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Balclutha, New Zealand

See all questions (18)

Questions? Get answers from The Rarotongan Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't choose one here”
SteveandDebJones, 27 May 2017 | Read review
“Move to Edgewater.”
SJM63, 19 May 2017 | Read review
“did not stay here we only booked in for dinner”
chrisbruinsma, 18 May 2017 | Read review
“Can't as we didn't get what we booked”
lesley6403, 14 May 2017 | Read review
“Don't worry about view room. Sleep in room, short walk to beach.”
sdouglas2017, 19 Mar 2017 | Read review
5 of 5
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USD 167* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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