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Swiss Diamond Hotel Lugano

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293 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Kettering, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 weeks ago via mobile

We booked a package for Swiss Diamond Hotel through Voyage Privé. A delayed flight meant we decided to take a taxi from Milan Malpensa airport to the hotel. This was around FR200 (£167) for the 50 minute journey. Do not describe the hotel as being in Lugano to your taxi driver if you're thinking of doing to same as this... More 

Helpful?
1 Thank SageAndBrooke_Owner
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear guest thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best.... More 

Jiangyin, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

The stay in the Hotel was really nice, we booked one day in advance the only thing which was not so good, were our rooms (pretty small) but overall a perfect night in a amazing hotel. We did not eat in the restaurant of the hotel, we only had our breakfast in the hotel, which was good.

Helpful?
Thank Banni91
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Banni91, Thank you so much for your great feedback about your stay with us. It is very much helpful to listen to your comments for all of us. I hope to welcome you back in the next future and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 October 2016

We stayed at this hotel to travel to Lake Como and Milan for day trips. It seemed as though it was in a nice setting with excellent room quality and amenities. Upon arrival, we were thrilled. The minute we opened our room door we knew we were in for an excellent stay. (judge for yourself. Pictures attached. Mind you after... More 

Helpful?
Thank Jim P
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Jim P, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope... More 

Nottingham, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 October 2016 via mobile

The hotel was lovely sitting facing the lake. We found things a bit pricey at the hotel but that was expected in Switzerland. Hotel ran an hourly service into town but did stop a little too early if you wanted a drink after a meal. The rooms were very well appointed and the restaurants were lovely. Attention to detail was... More 

Helpful?
Thank scott o
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Scott o, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2016

This is a beautiful hotel located across the lake just outside of Lugano. The hotel offers a courtesy shuttle to pick you up and drop you off from the airport or train station. They also offer a courtesy shuttle to drop you off into town and back to the hotel. The staff are very friendly and extremely helpful. The staff... More 

Helpful?
Thank ems3375
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear ems3375, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that... More 

Antwerp, Belgium
1 review
Reviewed 13 September 2016 via mobile

I was in the SDH only for one night - not the first time - it was extremly nice - the staf is very helpfull - the pool and the spa was very much refreshing - i am definitly going back !!!!!! chapeau !!!!!!

Helpful?
Thank mosheneumann
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear mosheneumann, Thank you so much for your great feedback about your stay with us. It is very much helpful to listen to your comments for all of us. I hope to welcome you back in the next future and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

Geneva, Switzerland
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 September 2016 via mobile

Pros: hotel staff is lovely - helpful and prompt in resolving issues and answering questions. Shuttle service to Lugano and the airport is very handy (since this hotel is not close to anything). Bathroom was clearly updated and is quite nice. Cons: carpet is filthy - like 3rd world hostel filthy - no amount of steam cleaning would make this... More 

Helpful?
Thank mircrypt
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear , mircrypt thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the... More 

1 review
Reviewed 30 August 2016 via mobile

Nice everything, but check if the spa is open before you plan, they were doing work while we were there. Also, check for how hard your bed is before trying to sleep. Ours felt like sleeping on the ground...

Helpful?
Thank leo s
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Leo s, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope... More 

Island of Malta, Malta
Level Contributor
6 reviews
Reviewed 20 August 2016 via mobile

Exquisite is the word to describe this outstanding hotel. Service with a smile. Cleanliness is not notch. Shuttle service superb. Spa is so beautiful and relaxing.To compliment all this, the level of the food is excellent.

Helpful?
Thank Connie S
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Connie S, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2016 via mobile

Despite of being about 15 KM from Lugano center, I wouldn't regret chosen this hotel. The hotel is beautiful by the lake with an excellent restaurants. The view from the rooms rejuvenate your spirit. My family loved the hotel. The only drawback is that there was no coffee maker in our rooms. The hotel staff are very welcoming.

Helpful?
Thank Waleed A
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Waleed A, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled on the enchanting shores of Lake Lugano, this luxurious property offers elegance and charm in a breathtaking location. Behind the impressive façade, the Swiss Diamond Hotel Lugano boasts dining and leisure facilities that rank among the finest in Switzerland. Only 7 km away from the centre of Lugano, the hotel features 3 restaurants serving typical regional, Mediterranean and international cuisine with a wide range of international wines. ... more   less 

Additional Information about Swiss Diamond Hotel Lugano

Address: Riva Lago Olivella, Vico Morcote 6921, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Vico Morcote
Price Range: $258 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swiss Diamond Hotel Lugano 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Swiss Diamond Resort Olivella
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Questions & Answers

Here's what travellers have asked, with answers from Swiss Diamond Hotel Lugano staff and other travellers.
5 questions
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Questions? Get answers from Swiss Diamond Hotel Lugano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view is recommended”
 of 5 bubbles Banni91, 31 Oct 2016 | Read review
“Choose a lakeside view room”
 of 5 bubbles ems3375, 29 Sep 2016 | Read review
“Ask for a lakeside room.”
 of 5 bubbles 278jayneb, 27 Apr 2016 | Read review
“Lave view obviously is the way to go; I didnt ask for it and still got one...WOW”
 of 5 bubbles pbesman, 21 Nov 2015 | Read review
“There is a Michelin star resturant in the hotel.”
 of 5 bubbles MelindaE684, 7 Oct 2015 | Read review
5 of 5
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