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Swiss Diamond Hotel Lugano

387 reviews
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Traveller (450)
Room & Suite (89)
Pool & Beach (61)
Overview
  • Excellent57%
  • Very good27%
  • Average12%
  • Poor2%
  • Terrible2%
Travellers talk about
“swiss diamond”(15 reviews)
“star hotel”(15 reviews)
“lake view”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Reviews (387)Write a Review
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All reviewsswiss diamondstar hotellake viewshuttle servicerecommend this hotelbeautiful locationcold cutsexcellent servicethe hotel staffthe hotel offersfree shuttlein advancebreakfast buffetamazing hotellago restaurantspa areaattention to detail
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1 - 5 of 134 reviews
Reviewed 2 weeks ago via mobile

This is a very old hotel with serious problems!one of the serious problems in the room was that we stayed 3 nights there and the air conditioning was out of order for all our stay!there was no water in the toilet for the whole day!the...More

Thank PSST187497
Response from revenueSDH, Direttore generale at Swiss Diamond Hotel LuganoResponded 2 weeks ago

Dear Guest I red carefully the comments about yuor stay and unfortunately I have no excuses. I only regret that yuor experiences has been so negative while most of our customers have always shown great appreciation in our services, from the Panoramna and Lago restaurants...More

Reviewed 4 weeks ago

excellent place , beautiful view a welcome team has all the important facilities traffic to the directions of Mendrisio usually free the food in the area is expensive if you a runner it's an excellent place to run long distanceMore

Thank golanoh
Response from Direzione_albergo, Direttore at Swiss Diamond Hotel LuganoResponded 2 weeks ago

Dear Guest, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team...More

Reviewed 14 December 2017 via mobile

I only stayed in the hotel for one night but was more than enough to give it a 5 star review, which I dont give that easy. Rooms are very spacious, super clean. The beds, pillows and the sheets are extraordinary so the sleep I...More

Thank KobeWhisperer
Response from Direzione_albergo, Direttore generale at Swiss Diamond Hotel LuganoResponded 14 December 2017

Dear Guest, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team...More

Reviewed 22 October 2017

Stayed here for one night whilst driving down to Italy. We used this opportunity to have a spa afternoon with full body massages and facials which were very good and highly recommend. The rooms were nice and clean although may need updated in the next...More

Thank supaer
Response from Direzione_albergo, Direttore generale at Swiss Diamond Hotel LuganoResponded 24 October 2017

Dear Supaer, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team...More

Reviewed 14 October 2017 via mobile

I was surprised at the great rate we got at a hotel of this quality. The room we had was huge by European standards. As was the balcony which offered wonderful views of Lago di Lugano and the village across the water. The room was...More

Thank Jadamek
Response from Direzione_albergo, Direttore generale at Swiss Diamond Hotel LuganoResponded 17 October 2017

Dear Jadamek, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Breakfast included
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 232 - USD 430 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 232 - USD 430 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (450)
Room & Suite (89)
Pool & Beach (61)
Dining (34)
Hotel & Grounds (295)
Bathroom (27)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Kim2801
14 November 2016|
AnswerShow all 2 answers
Response from revenueSDH | Property representative |
Dear Mrs. Kim, thank you for your request, you can find this information with Price and Time Table at luganoservices.ch/premxp.aspx Looking forward to welcome you in January Best regards Agostino Reservation Office
1
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vinda
22 February 2016|
AnswerShow all 2 answers
Response from Melinda E | Reviewed this property |
Hi We flew into Milan via Ryan Air and then took a bus from airport (we did not pre book - we bought tickets as we landed), which took under an hour and was not expensive . The hotel does offer transfers but they are quite... More
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Room Tips
"Grate for pictures.."
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"Lakeview room"
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"Rooms with lake view of course are spectacular, but there is a street passing by and therefore personally I..."
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"Lake view with terrace, superb"
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