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Portofino Island Resort

Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Portofino Island Resort
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1,124 Reviews from our TripAdvisor Community

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There are newer reviews for Portofino Island Resort
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Showing 1,121: English reviews
Baton Rouge, la.
Reviewed 24 July 2016

My children loved all the activities although staff overlooked us after an hour and a half wait at the bay. They were very helpful after their error which was very nice. It appeared the trash was hard to maintain at the bay. But the overall experience at the resort was very nice.

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Thank Sylvia D
Gainesville, Georgia
Reviewed 24 July 2016

We totally enjoyed our time at Portofino Island resort. So much so, this is our new summer destination. The pools are sparkling clean, the staff friendly and helpful and the resort stunningly beautiful. The ocean was so clear and blue, the photos do not do it justice. Highly recommend.

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1Thank Krystal M
Nashville, Tennessee
Reviewed 24 July 2016

The staff went above and beyond our needs! We had lost our son the past year and the staff came out to the beach to be there with us as they provided the Chinese Lanterns. They stayed with us until we had every one of them lit.

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1Thank 81terrih
Management response:

Thank you for your review. We are so glad you liked the Chines Lanterns- we are just so touched you allowed us to share that moment with you. It was a pleasure having you, and we look forward to having you back in the future. Sincerely, Katherine M. Front Office Manager

Saint Clair Shores, Michigan
Reviewed 23 July 2016

Beyond our expectations in every aspect The entire resort was extremely clean with well manicured grounds The food poolside menu was excellent along with the friendliest staff at the Cobalt Bar They made you feel welcomed and added a little joking flair to our experience

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2Thank 314candisk
Management response:

Thank you so much for your review. I am so glad to hear that you enjoyed your stay with us at our beautiful resort. It sounds like our Cobalt Bar team really left a lasting impression on you, which is our goal. It was our pleasure having you, and we look forward to having you stay with us again soon!...

Reviewed 23 July 2016 via mobile

Do not go to this hotel thinking that you will get checked into your room at 4 or 5 maybe 6. After waiting two hours with two small children, and getting excuse after excuse we finally got a room. This is my third and last stay at Portafino! Worst ever check in they had a "convention " there that was...

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3Thank K9222VSmarkm
Steele, Alabama
Reviewed 23 July 2016

Awesome Place To Stay! Amenities Can"t Be Beat! My Grand Children Loved THE Water Park. We All Loved The Kayaking And The Paddle Boarding. We Also Loved The Bicycle Ride We Took Thru The Sand Dunes And Bird Sanctuary It Was A Fun Time As Well. The Fire Works Every Tuesday Night Are Pretty Too.

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Thank 168zandrah
Management response:

Thank you so much for your five star review. I am thrilled to hear that your grandchildren enjoyed the water park and adventure activities. We certainly have plenty to do for the whole family at The Portofino. It was our pleasure serving you- I certainly hope we will be seeing you again soon! Sincerely, Katherine M. Front Office Manager

Pensacola
Reviewed 23 July 2016

Unit not up to par and kitchen not properly stocked. Bed coverings not clean. Shower curtains mildewed. Evidence of water damage. View is excellent but unit is not premier standard. Would not select this unit in the future

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2Thank Pensgram
Management response:

Thank you for your review. We appreciate you taking the time to inform us of these issues. The experience you had here is not the experience we expect. We will highlight the points you have made with our management team. It was our pleasure to have you here at the resort, and I would like the opportunity to speak with...

Mandeville, Louisiana
Reviewed 23 July 2016

The view from our balcony was breathtaking. The Blue Angels were putting on a show and we could watch it all from our balcony. I don't know who enjoyed it more, my 4 year old grandson or my husband. We enjoyed the beach and the pools and didn't have to leave the property. It was everything we wanted and were...

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Thank carolfW2006AA
Management response:

Thank you so much for your review. I am so glad to hear that you and your family enjoyed your stay with us at our beautiful resort. It was our pleasure having you, and we look forward to having you stay with us again soon! Sincerely, Katherine M. Front Office Manager

Houma, la
Reviewed 23 July 2016 via mobile

This resort has AWESOME, AWESOME AMENITIES ! Fabulous ! The staff was Awesome. The pools, the spas, the bar with butler service, it was heaven ! I have two small children, they also had a blast. Very nice. However, if I'm honest, I paid a lot of money to sleep in an below average condo. I have paid less money...

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Thank BrkAshley
Management response:

Thank you so much for your review. I am so glad to hear you enjoyed our amenities. We have noted your concerns about the condo unit you stayed in and will have those addressed. Just so that you know, all of our units are available to view and book online at premierisland.com so that in the future you can choose...

Springfield, Illinois
Reviewed 22 July 2016

had a very good family vacation, very nice experiences, all photos on web site are real not photo shopped, room view photos are actual from the room, very good experience. all facilities are nice and clean, little concerns like paper/tissue needs in the room were prompt addressed, very friendly staff, definitely will come back/recommend.

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1Thank C2859WIstevenw
Management response:

Thank you so much for your review. I am so glad to hear that you enjoyed your stay with us at our beautiful resort. I will certainly bring up the concern for paper products to our housekeeping staff. It was our pleasure having you, and we look forward to having you stay with us again soon! Sincerely, Katherine M. Front...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Room Service
  • Conference Facilities

Additional Information about Portofino Island Resort

Address: 10 Portofino Dr, Pensacola Beach, FL 32561-2465
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range: $473 - $1,389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portofino Island Resort 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Portofino Island Hotel
Portofino Island Pensacola
Portofino Pensacola Fl
Portofino Island Resort Spa
Portofino Is Resort
Pensacola Portofino Condo
Beach Pensacola Portofino
Hotel Style:
#5 On the Beach Hotel in Pensacola Beach
#6 Business Hotel in Pensacola Beach
#7 Family Hotel in Pensacola Beach
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Questions & Answers

Here's what travellers have asked, with answers from Portofino Island Resort staff and other travellers.
19 questions
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6 months ago
Johnson City, Tennessee
9 months ago

See all questions (19)

Questions? Get answers from Portofino Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower 5 is the quietest tower. Still up front and close to beach. Dual views of ocean and sound was very nice.”
klmtennis, 26 Apr 2017 | Read review
“Gulf view rooms have the best view”
LuluIntan, 19 Apr 2017 | Read review
“Bring your beach towels - they don't supply them for guests!”
compasslady, 20 Mar 2017 | Read review
“Need your own beach towels for pool”
my4b0ys, 29 Jan 2017 | Read review
“Choose a room on a higher floor for a beautiful view”
nikkio304, 4 Jan 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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