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Portofino Island Resort

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Portofino Island Resort
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1,117 Reviews from our TripAdvisor Community

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There are newer reviews for Portofino Island Resort
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Showing 1,114: English reviews
New Orleans
Reviewed 5 days ago NEW

PERFECT! Want to live there! Visited realtor while there? Want to come again with different scenarios in play. Considering a 3 BR purchase. Want to come for a weekend with just my husband, a few days with inly our family.

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Thank Z9122BFmichelem
Baton Rouge
Reviewed 5 days ago NEW

We enjoyed our first stay at portofino. We were in tower 2-1003 and found it to be close to everything. We had some minor things wrong with our room (broken window shade and television remotes missing) we called three times and nobody ever came or returned our calls. Unacceptable for the amount of money we pay to stay here. This...

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Thank Roadieeee
Henrico
Reviewed 6 days ago NEW

Wonderful time. Resort was beautiful. Rooms were clean and beautiful. Some of the staff members were not the friendliest. Kids enjoyed riding around in the scooters and playing at the water park. Gulf side beach might be one of the nicest I've seen.

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Thank 692arthurk
Pensacola, Florida
Reviewed 1 week ago NEWvia mobile

We are local on Pensacola Beach and we have a family membership. My grandchildren love Adventure Cove and all the pools! Staff is awesome. Great with the children. Julia a new person there this year was very helpful. Explained all the amenities and even offer to help me carry my bag. I think she saw me struggling with two little...

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Thank Janice C
Dousman
Reviewed 1 week ago

Perfect set up for a fantastic family vacation. So many activities for all ages. The location is beautiful. Not far from town when you feel like going off-site. Great value, as well. We had a blast and would recommend Portofino to anyone.

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Thank vacti0ner
Washington DC, District of Columbia
Reviewed 1 week ago via mobile

I truly enjoyed the vacation overall, and the location and room were great. Unfortunately, the customer service and false advertising through their Premier package and "all-inclusive" package were severely upsetting. Additionally, I think their management is very poorly trained in customer service/customer satisfaction. They will try to sell you these upgrade packagers: DO NOT BUY THEM. They advertise (as in...

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2Thank JMCouch
Reviewed 1 week ago via mobile

The condo we stayed at was very nice. The organization of the facility is laking. Understanding that its not a hotel they really need to improve their customer service. For luxury vacation condos they should have better service. The drinks offered out side the main office are terrible and over priced. Service at the beach side tabled us non existent....

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3Thank lFOD2015
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guests! I sincerely apologize that your recent visit fell short of the Portofino standard. We take guest feedback very seriously and will certainly address these concerns in our ongoing training. We look forward to your next visit having the experience we so desire for every guest.

Mobile, Alabama
Reviewed 1 week ago

This was our first stay at Portofino. the view from our 3 bedroom waterview condo was spectacular, especially since our master bedroom looked our over the undeveloped sands and wetlands. My only complaint was when I ordered my filet rare when dining at Coastal the first one came back well done. They graciously brought me a new one that was...

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Thank emrettig
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing Portofino for your peaceful getaway. We are so glad you had such a relaxing trip. I sincerely apologize about your steak experience but thrilled our team was quick to accomodate. We look forward to having you as guests time and time again!

Atlanta
Reviewed 1 week ago

Portofino is a wonderful place to stay on Pensacola Beach. The staff are extremely nice and helpful. The resort is kept in top condition. I feel they really want to provide the best experience possible for every guest.

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Thank 298gwens
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

We most certainly do! Thank you for recognizing our passion. We are so happy you chose to be our guest recently and had such a great time. We look forward to seeing you again soon.

Stevensville, Michigan
Reviewed 1 week ago

We loved this resort and wouldn't hesitate to come back. While our week long stay was a bit pricey, we feel it was worth it. We really have no complaints. I do wish the activities were a little cheaper, but it wasn't too bad. We were "premier" guests and it had some good perks. We strongly recommend this resort. It's...

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Thank jimgray_org
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guests recently! We are so thrilled you enjoyed your getaway! We look forward to having you as a guest again soon.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Room Service
  • Conference Facilities

Additional Information about Portofino Island Resort

Address: 10 Portofino Dr, Pensacola Beach, FL 32561-2465
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range: $470 - $1,372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portofino Island Resort 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Portofino Island Hotel
Portofino Island Pensacola
Portofino Pensacola Fl
Portofino Island Resort Spa
Portofino Is Resort
Pensacola Portofino Condo
Beach Pensacola Portofino
Hotel Style:
#5 On the Beach Hotel in Pensacola Beach
#6 Business Hotel in Pensacola Beach
#7 Family Hotel in Pensacola Beach
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Questions & Answers

Here's what travellers have asked, with answers from Portofino Island Resort staff and other travellers.
19 questions
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6 months ago
Johnson City, Tennessee
9 months ago

See all questions (19)

Questions? Get answers from Portofino Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gulf view rooms have the best view”
LuluIntan, 19 Apr 2017 | Read review
“Bring your beach towels - they don't supply them for guests!”
compasslady, 20 Mar 2017 | Read review
“Need your own beach towels for pool”
my4b0ys, 29 Jan 2017 | Read review
“Choose a room on a higher floor for a beautiful view”
nikkio304, 4 Jan 2017 | Read review
“A higher room will give you a better view. The elevators are fast so there is no real wait.”
shaunalynn250, 3 Nov 2016 | Read review
5 of 5