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Hazlewood Castle & Spa, BW Premier Collection

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Hazlewood Castle & Spa, BW Premier Collection
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785 Reviews from our TripAdvisor Community

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Showing 780: English reviews
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North Yorkshire, United Kingdom
Reviewed 2 days ago NEW

the hotel, was comfly and spotless,. it would be nice to sit in the grounds on a warm summer evening. the young lady on reception was very helpful with a lovely smile we ate in the restaurant on the first evening, and the 2 young waiting on staff, really need some training, the young man didn't want to make eye...

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Helpful?
Thank Sue M
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Sue M Thank you for your review on TA. I am delighted you enjoyed your stay and found the castle enjoyable. I am sorry you found staff members inattentive. We will review the staff that were on duty and address where we feel training is required. Thank you for your review Yours sincerely Andrew Brownridge Deputy Manager

Selby, United Kingdom
Reviewed 3 days ago NEW

We held a fabulous birthday party for our twin girls at Hazlewood Castle - Laser Tag in the woods via Live 4 Today which works in conjunction with the Castle and then onto the Castle for birthday lunch & a nights stay - we always deal with the events organiser Melissa Hamer at Hazlewood, who has to be commended for...

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Helpful?
Thank Kerry S
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Kerry S Thank you for your wonderful review of Hazlewood Castle. I am delighted you enjoyed your event at the castle. Melissa will be thrilled at your special mention of her, we pride ourselves on the teams ability to deliver guest expectations and go above and beyond for our guests. Once again thank you for your lovely review and...

Leeds, United Kingdom
Reviewed 5 days ago NEWvia mobile

Had a wonderful stay at Hazelwood Castle, the staff was all so friendly and nothing was too much trouble. We was made to feel so very welcome but wasn't over fussed also. We ate in the restaurant and had a lovely meal, although I'm not sure the chef has his timings right for steak but as it was our first...

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Helpful?
Thank Vickster30
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Vickster30 Thank you for your lovely review following your recent stay, I am delighted the team were able to make your stay special. I am sure the chef will take your comments on board. We welcome feedback of any nature and are delighted to receive it during a guests stay, it is at this point we are best able...

Reviewed 1 week ago via mobile

We had a lovely afternoon at hazelwood castle. Afternoon tea was very nice, we asked for tuna sandwiches and got ham but this error was soon sorted and we got a free glass of prossecco which was lovely so handled very well. Staff were welcoming and attentive both in the castle and spa and made for a very relaxing afternoon.

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Helpful?
Thank Tracey S
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Tracey S Thank you for your lovely review following your visit to Hazlewood Castle and Spa. I am delighted to read that the team looked after you, I will be sure to share with the team. Yours sincerely Andrew Brownridge Deputy Manager

Newark-on-Trent, United Kingdom
Reviewed 1 week ago

I am 85 and need a walker to get around. I found there were too many stairs e.g to go to breakfast and evening meal. The food was excellent and the staff helpful.The bedrooms and bathrooms were too small for me and my son. The bed was comfortable and I was warm Had difficulty with the kettle had to be...

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Helpful?
Thank Rita G
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Rita G Thank you for your review on TA. I am delighted you enjoyed the food and found the staff helpful. I am sorry you had difficulty getting around the castle, we work closely with the authorities to ensure we comply with the law on access. The Castle was built around 1283, with raised access, tackling this for required...

Sheffield, United Kingdom
Reviewed 1 week ago

Booked this one night stay for an early 60th birthday treat for my husband so booked a suite, we had a lovely room and everything as it should be with the accommodation. We booked the spa experience with afternoon tea and Katie was absolutely fantastic and saved the day for us as the Aa autoroute and took us past tadcaster...

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Helpful?
Thank Diana d
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Diana d Thank you for taking the time to review your recent stay, I am sorry you felt the service was slow during dinner, it is not our intention to neglect any of our guests. We did experience unprecedented numbers of diners on Friday evening, but may I thank you for your patience, I do hope it did not...

Halifax
Reviewed 1 week ago via mobile

Ok, the service here was great... I turned up a month before my booking having clicked the wrong button on Booking.com!!! The desk staff were great, they found a room - well a suite actually, made the changes to my booking and our weekend could go ahead. The room was huge had a 4 poster and views across the extensive...

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Helpful?
Thank Phil Y
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Phil Y Thank you for your review, I am certain, had you brought the concerns of heating and water to our attention we would have been able to attend to these. it is at this point we are best able to address guest concerns. I am delighted however the team went out of their way to accommodate your booking,...

Preston, United Kingdom
Reviewed 2 weeks ago

We stayed for one night at Hazlewood Castle, we could not fault it the staff were friendly and helpful, the food in the restaurant was delicious and the ambience welcoming and relaxing. We were lucky with the weather and where able to sit in the grounds enjoying the sun in the afternoon. We are looking forward to our return.

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Helpful?
Thank lancsprop1
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear lancsprop1 Thank you for taking the time to comment on your recent visit to Hazlewood Castle. It is lovely to read that you enjoyed your stay with us, the team will be thrilled at your mention of them. We look forward to welcoming you back to Hazlewood Castle soon. Yours sincerely Andrew Brownridge Deputy Manager

Leeds, United Kingdom
Reviewed 2 weeks ago

we were given a Voucher as a present for lunch or Afternoon tea with a Serail Mud Bath. My wife called the spa in advance to see if we needed to book for lunch and were told no. on arrival we went to the terrace and were asked what we would like for afternoon Tea. we asked for the lunch...

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Helpful?
Thank Big L
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear Big L Thank you for your review on TA. I am delighted you enjoyed your visit and that the team were able to assist you to enable a pleasant experience. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

Doncaster, United Kingdom
Reviewed 2 weeks ago

A lovely hotel. My partner Karen and I, have just attended a lovely wedding here at the Hazelwood castle. The location is rich in history. The Castle was built in 1086. This is a lovely venue for a wddng. The staff are very attentive and professional. This makes the event a really specciasial occasion. The Castle is really spectacular, and...

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Helpful?
Thank John P
Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review

Dear John P Thank you for your lovely comments following your recent attendance at a wedding. We are delighted you enjoyed your stay, and that the event was memorable for you. I will be sure to share your comments with the team. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Nestled in 77 acres of landscaped gardens & woodland, this former knight's residence is in an idyllic rural location only minutes from the historic city of York & the cosmopolitan city of Leeds. Dating back to 1086, Hazlewood Castle has been sensitively restored & converted into a fabulous destination offering a selection of elegant private function rooms, 32 luxury rooms & suites, an award-winning Vavasour Restaurant, & its very own chapel. ... more   less 

Additional Information about Hazlewood Castle & Spa, BW Premier Collection

Address: Paradise Lane, Hazelwood, Hazlewood LS24 9NJ, England (Formerly Hazlewood Castle & Spa, Best Western Premier Collection)
Region: United Kingdom > England > Yorkshire > North Yorkshire > Hazlewood
Price Range: $144 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hazlewood Castle & Spa, BW Premier Collection 4*
Number of rooms: 32
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Also Known As:
Hazlewood Castle Hotel Hazlewood
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Questions & Answers

Here's what travellers have asked, with answers from Hazlewood Castle & Spa, BW Premier Collection staff and other travellers.
8 questions
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Halifax, United Kingdom
Barnsley, United Kingdom
Tyne and Wear, United Kingdom
3 months ago

See all questions (8)

Questions? Get answers from Hazlewood Castle & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All suites are fabulous”
kerrys814, 25 Apr 2017 | Read review
“The room we had in the original building was stunning”
LilyLambert, 21 Feb 2017 | Read review
“We loved the Rose room”
LydfordHouseHotel, 10 Feb 2017 | Read review
“The treatments in the spa are wonderful but make sure everything you book is clear as they are a bit disorganised.”
mariaduffy1, 8 Feb 2017 | Read review
“The Carmalite room is right outside of the Reception area and very small”
missytiger, 4 Feb 2017 | Read review
5 of 5