Recommended hotel, rooms are a little small but hey, its Tokyo. Great location with helpful staff. English spoken is. Rooms are clean and tidy and the Japanese breakfast is well worthwhile. Major transit hub within walking distance.
Very clean and comfortable hotel within 5 min walk to Shinjuku station. Close to many restaurants and numerous subway lines. Special shout out to Justina at the front desk who helped us with contacting our airline when we had to make some unexpected travel plan changes due to a cruise being cancelled. She was extremely helpful. If I could offer one piece of advice for the hotel - please put very clear walking directions (e.g turn right at this landmark, turn left at this landmark) from Shinjuku station on your website. Although we knew to take the south exit, it was hard to navigate our way to the hotel - luckily a very kind Japanese person helped point us in the right direction by walking us toward the right street.
Convenient and counter staff excellent, very efficient. Room small, and have had larger even in Tokyo at same price. Two suitcases and it’s cramped, small table and chairs requires a level of dexterity. Did not have breakfast but looking through window I would suggest having at hotel because surrounding cafes open later and not in same league. We left a shirt, so a big thank you to SHIN for sending on to next hotel, good service.
We stayed here for 8 days over Xmas and New Year. The hotel is a short 5-10 minutes walk from the Koshu-Kaido exit of Shinjuku station. Very convenient for taking the JR trains or the metro to visit the many tourist spots in the area. Very quietdespitebeing right next to the busy streets, We never heard anything from our rooms. We booked 2 Standard Twins and the rooms are quite spacious for Tokyo. The beds are firm and we asked for extra blankets since it was very cold when we were there. The pillows were the only negative point in the rooms: the soft ones are too soft and the hard ones are too hard. I think some foam pillows will be better in this case but it is my own opinion. The shower pressure is amazing and there was never an issue with the hot water. The heated seat of the toilet is such a nice thing that I wonder why North American toilets don't have it. The rooms on my floor are kept clean every day by 2 Vietnamese attendants who are very hard working. We also get 2 complementary bottles of water every day. There is a small fridge and even a kettle with tea bags and coffee bags. There is a safe on top of the fridge. There is a small closet by the entrance with 6 hangers (yes, only 6) so bring some from home if you need more. There are washers and dryers which are coin operated on floor 6, 10 and 14. It's at the end of the hallway, on the right side. I didn't notice any noise when the washer was working but if you are worried about the noise, avoid rooms which end with the number 9 since they are right next to the washing room. The elevators are noiseless. There is no ding to annouce when it arrives on your floor so it doesn't bother the rooms close to the elevators. The front desk staff are very helpful. Sometimes, they don't fully understand your English request but they try very hard to please you. They can make restaurant reservation or even call the taxi if needed. You can leave your luggage in the lobby if you arrive early or check out early. All the luggage are being kept very safely and ordely so don't worried about them if you want to go out and explore. In summary, this hotel is a little bit pricey but you can beat the location. The McDonald is less than 50 m away and there is a convenience store ( Lawson) right next to the hotel. Tip: There is an ATM in the LAwson store. Just press on the " English" option and you can easily withdraw money from your debit card or credit card if you run out of cash.…
We took three rooms for five nights, with two couples and a double. The hotel is modern and close to the Shinjuku Station. The rooms were clean, not huge -but it is Tokyo and modern. It is close to some great attractions and easy to get to from the station. We didn’t try the breakfast as there are plenty of coffee shops nearby. The reception staff are not rude but not particularly welcoming either. Could use some customer service training to make guests feel more welcome. Overall a reasonably priced and modern hotel and I would stay there again