Keio Plaza Hotel Tokyo
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Keio Plaza Hotel Tokyo

2-2-1, Nishishinjuku, Shinjuku 160-8330 Tokyo Prefecture
兩張加大雙人床
Traveller (3050)
Premier Grand
Room & Suite (1683)
Dining (308)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.0
#5 of 19 hotels in Nishishinjuku
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Shinjuku, the heart of Tokyo, Keio Plaza Hotel Tokyo has been welcoming guests from all over the world. Our guests may enjoy the free shuttle bus to Tokyo Disney Resort, free fitness room, sky pool (summer only; free for Premier Grand staying guests) and the rich heritage of Japanese culture — highly regarded all over the world — can be experienced first-hand at the Keio Plaza Hotel Tokyo, such as Tea Ceremony Experience, Flower Arrangement Experience, Kimono trial options, and many more. Free in-room Wi-Fi is available.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Complimentary toiletries
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, French, Chinese, Japanese and 1 more

Location

2-2-1, Nishishinjuku, Shinjuku 160-8330 Tokyo Prefecture
Name/address in local language
5,318Reviews248Q+A100Room tips

Reviews
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Detailed Reviews
lily wrote a review Mar 2020
Austin, Texas
5.0 of 5 bubbles
We flew into Narita airport and got a quote from a taxi for over $200 so we went to the bus and they only charge half price for kids under 12 and free for 4 yr of lap children so it was perfect. The bus came regularly and dropped us off right in front of the hotel so it was really convenient. The lobby was beautifully decorated with these hanging dolls for a festival and there was tons of hand sanitizer. We checked into two rooms and they gave the kids these toiletry bags with little slippers and toothbrushes and they were so cute! The kids loved the robes in the room and the view of the metropolitan building. The rooms were big and didn’t feel like other hotels we stayed in Shinjuku. Great location as it was close to the shinjuku station and we had a great time finding the udon restaurants at 8 in the morning. We didn’t eat at the restaurants in the hotel but they looked really nice. I recommend the updated rooms.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
13Astroboy wrote a review Feb 2020
Greater Melbourne, Australia
4.0 of 5 bubbles
Its a big hotel, staff are friendly (as all japanese people are) rooms were comfortable (3x in our room) and clean, we asked for non smoking room as we were told some rooms really smell. We ate out all the time as the prices in the restaurants looked expensive, Starbucks was only around the cnr (not that im a fan of this mob) and surprisingly they made really good coffee to start the day and there are a lot of little restaurants close by that are good. The hotel isnt far from Shinjuku Station about a 8min easy walk, we found there is a underground walkway to the east side of Shinjuku station if the weathers wet, it maybe a good option
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 綾子 伊, マネージャー at Keio Plaza Hotel Tokyo
Responded 17 Feb 2020
Dear Guests, Thank you very much for the valuable feedback on TripAdvisor and even more for hearing that you enjoyed a pleasant stay with us at the Keio Plaza Hotel Tokyo. We greatly appreciate the encouraging comments made in your valuable review as well as providing us details of your positive experiences. We are very pleased to hear you had a favorable impression of our services, accommodation and location. In order to satisfy the needs of our valued guests, we at the Keio Plaza Hotel Tokyo firmly believe in offering the highest quality of services along with a touch of warm hospitality. We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ตามหาขนมกิน wrote a review Feb 2020
Bangkok, Thailand
+1
5.0 of 5 bubbles
This place is a luxury hotel with good service staffs. Room is clean and full of amenities. You can even find skincare set, tooth brush & tooth paste, soap, shampoo, conditioner and lotion all in your bathroom! And the house keeping will keep your room clean and fill your amenities for everyday. We were staying in a room for 3 people, we heard about the hotel that it is old and has been popular for a long time. When we arrived at our room, It was new renovated very new beautiful modern style. We like it!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 綾子 伊, マネージャー at Keio Plaza Hotel Tokyo
Responded 9 Feb 2020
Dear Guests, We are honored that you chose the Keio Plaza Hotel Tokyo amongst the many hotels in Tokyo. It was truly a pleasure having you as our guest during your recent visit to Shinjuku, Tokyo. We are pleased to hear you enjoyed our prime location, room and restaurants. Your generous compliments are our greatest motivation in achieving a higher standard of service for our valued guests. We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jaf92sydney wrote a review Jan 2020
Sydney, Australia
5.0 of 5 bubbles
A very large hotel and close to everything in Shinjuku - about 10 minutes walk to Shinjuku station, 15 minutes walk to Golden Gai, Omoide Yokocho, Kabuchiko. We booked a Plaza Superior Queen room in the South Tower and it was very spacious. Room was clean and, contrary to some reviews here, it was nice and modern. Breakfast was a choice of Western buffet, or Western & Japanese buffet, or Japanese a la carte (3 different restaurants).
The rate was surprisingly reasonable for Tokyo.
Late checkout was available until 1.pm for JPY 5,500 or 3pm for JPY 11,000.
A major bonus is that the Airport Limousine bus drops off and picks up at this hotel, the concierge can make the booking for you.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
22club58 wrote a review Apr 2023
San Diego, California
3.0 of 5 bubbles
We are not fans of huge (here 1400 room) impersonal hotels where the lobby is inevitably full of piles of luggage of arriving and departing guests with a short average length of stay. As this hotels go, the Keio Plaza is typical. Staff is friendly and helpful, but the scale of the place renders any personal service almost impossible. We stayed for two nights in a Club Level room on the 39th. floor of the main tower. The view was incredible, as was the view from the even higher 45th. floor club room. That room was also on a vast scale, although very well staffed, and required reservations for breakfast - presumably because of the large number entitled to eat the there. Staffed with many young Japanese the atmosphere was pleasant but the staff were remote, possibly because of the scale of the property and the somewhat reserved nature of their customs. The bedroom was clean and well equipped with amenities (apart from coffee and creamer for the in room coffee maker). The bed was very comfortable, the room was quiet and could be blacked out. The bathroom was more than adequate and the shower was full force with a steady stream of water as hot as one could select and stand. The lavatory of course was the plush Japanese standard. Included breakfast was a vast buffet of Japanese and European/American selections with chefs ready and able to freshly prepare special dishes.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esther wrote a review Feb 2020
Singapore, Singapore
+1
4.0 of 5 bubbles
Room was of a reasonable size with a queen bed, writing table and a lounge chair. Bathroom was small but functional - toiletries were provided and the toilet seat was heated (very useful as the weather was quite cold). Bed was not exactly plush, but it was comfortable enough. Housekeeping can be improved (I noticed hair in the bathroom that is unlikely to be mine). Front desk and concierge service standards were generally very good. The hotel also provides airport limousine service (3200 yen, one way from hotel to Narita) but it stops at various hotels to pick up passengers. There is also a free shuttle service to Disneyland. Location is good as it is near Shinjuku station.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mo71ey wrote a review Apr 2020
5.0 of 5 bubbles
We were only meant to be here 3 nights but due to COVID 19 ended up spending 5 nights here before flying home early. It’s a fantastic hotel 5 star! Staff were all wonderful and I even got the most delicious birthday treat on arrival. The hotel was extremely clean and the staff proactive prompted you to use the hand sanitiser when re entering the hotel. Really easy to get around from here, we walked a lot but there is still plenty of public transport near by. I will stay here again and I highly recommend it!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ByronQuartet wrote a review Apr 2023
Melbourne, Australia
5.0 of 5 bubbles
This is a BIG hotel. And with such a big hotel you can worry about attention to detail. Worry not. We stayed for 5 nights and found the rooms to be very comfortable, and the hotel to be a great base from which to explore Tokyo. Firstly the location is great & an easy walk to/from Shinjuku station through a mostly pedestrianised area. There are lots of good eating options nearby as well as the lovely Shinjuku Chuo Park not far away. We also walked to Hirajuku & Yoyogi Park one day and caught the train back. We had two rooms between us. The Luxe Corner Queen room in the south tower was spacious and so quiet for a great night’s sleep. We had a separate shower recess (not over bath) & good toiletries were provided. A Nespresso machine was a bonus. Our son’s standard Queen room in the main tower was more modest in size but still comfortable and well-designed. We baulked at the cost of the breakfast buffet at the hotel but finding a Japanese style breakfast early in the day was a little challenging. We found the best options to be in the ‘food court’ basements of department stores (eg Lumine) and in the underground walkways of the station. If you’re happy with western style breakfasts (coffee, pastries) it will be easy to find something. All in all, a really good option for a base in Tokyo.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
arvind s wrote a review Jan 2020
5.0 of 5 bubbles
The staffs are very friendly and their service is very good. The hotel is located in the prime place that it makes your shopping easy. Metro near by helps you to cover all the places. The hot chocolate makes the breakfast menu complete. They have improved in their English communication as Olympics 2020 is on its way. Weather was too cold but manageable. We can shop winter clothes at a good price in UNICLO which is very near to the hotel... More importantly the wash room in the hotel is so good, u will feel the difference.. overall enjoyed staying at Japan...
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wee Hong K wrote a review Oct 2022
Singapore, Singapore
3.0 of 5 bubbles
Huge hotel about 7 mins walk from Shinjuku West exit. With lots of late night eateries around.
With alot of in-house amenities and great concierge such as Mochizuke-San who saw me struggling with TaQBin shipment and offer to help me, as well as the bell boys who are on the lookout for guest that needs assistance.
Laundromat in house allows you to wash and dry your clothes for just 500 yen.
Convenience of having Airport bus dropping off directly at the hotel.

And now to the cons...
Firstly, the soundproofing is really bad when you can hear your neighbors around you and from the level above you. And the loud noise from your neighbor slamming their door can be jarring.
Hard to get a good night sleep. This is the biggest drawback
Secondly, no steam iron and ironing board in the room
Thirdly, if you are seeing a very good rate on Agoda or third party website, do be careful as there may be condition (Housekeeping is only once every 8 days as you book on a discount rate) tied to it which is not clearly communicated until the last minute.

So Keio Plaza is a nice hotel only because of their frontline staff
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Craig M
1 contribution2 helpful votes
curling
kenzoid4 asked a question June 2023
Tokyo, Japan15 contributions1 helpful vote
Smokey room complaints?
Answer from T&F
Montreal, Canada685 contributions129 helpful votes
None.
EWS asked a question Apr 2023
London, United Kingdom102 contributions69 helpful votes
Hi. How far is the hotel to Shinjuku main station via walking? Thanks,
Answer from Sharon L
1 contribution2 helpful votes
Just 5 mins walking distance
MrsZ2008 asked a question Dec 2022
Costa Mesa, California17 contributions14 helpful votes
Does the hotel still offer bus transportation to Disney?
Gerardo G wrote a tip 16 June
Frisco, Texas9 contributions1 helpful vote
5.0 of 5 bubbles
"Minibar, convenience store and laundry room on site. Easy access to metro"
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Holly P wrote a tip May 2024
Liverpool, United Kingdom12 contributions45 helpful votes
5.0 of 5 bubbles
"Use the tunnel at the back of the hotel to easily access Shinjuku station. "
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CarrieS wrote a tip May 2024
Pembroke Pines, Florida116 contributions13 helpful votes
4.0 of 5 bubbles
"Choose your room wisely"
Read full review
smr289 wrote a tip Apr 2024
Victoria183 contributions57 helpful votes
4.0 of 5 bubbles
"Club floor is fantastic Check in is strictly 3 pm."
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Kenia wrote a tip Apr 2024
28 contributions2 helpful votes
2.0 of 5 bubbles
"Pool is closed until July, we did not know that."
Read full review
Not the right property for you?
There are more places to choose from in the Nishishinjuku area.
PRICE RANGE
AU$289 - AU$541 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
keio plaza shinjuku, keio plaza hotel tokyo
LOCATION
JapanKantoTokyo PrefectureTokyoShinjukuNishishinjukuShinjuku / Shinjuku / Nakano / Suginami
NUMBER OF ROOMS
1,435
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Keio Plaza Hotel Tokyo (AU$289) - Nishishinjuku, Japan Hotel

Frequently Asked Questions about Keio Plaza Hotel Tokyo
Which popular attractions are close to Keio Plaza Hotel Tokyo?
Nearby attractions include Tokyo Metropolitan Government Building Observation Decks (0.3 km), Tokyo Metropolitan Government Buildings (0.3 km), and Yodobashi Camera Shinjuku Nishiguchi (0.3 km).
What are some of the property amenities at Keio Plaza Hotel Tokyo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Keio Plaza Hotel Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Keio Plaza Hotel Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Keio Plaza Hotel Tokyo?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Keio Plaza Hotel Tokyo?
Conveniently located restaurants include Fuunji, Shin Udon, and Himawari Zushi Shintoshin.
Are there opportunities to exercise at Keio Plaza Hotel Tokyo?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Keio Plaza Hotel Tokyo have airport transportation?
Yes, Keio Plaza Hotel Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Keio Plaza Hotel Tokyo located near the city centre?
Yes, it is 0.2 km away from the centre of Nishishinjuku.
Are any cleaning services offered at Keio Plaza Hotel Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Keio Plaza Hotel Tokyo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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