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Looking for a place to stay in Ginza? Then look no further than HOTEL THE CELESTINE GINZA, a boutique hotel that brings the best of Ginza to your doorstep.
HOTEL THE CELESTINE GINZA is a boutique hotel offering a refrigerator and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, 24 hour check-in, and a concierge. Plus, guests can enjoy breakfast, which has made this a popular choice among travellers visiting Ginza. For guests with a vehicle, parking is available.
Nearby landmarks such as Ginza Graphic Gallery (0.2 mi) and Monument of Ginza No Yanagi (0.2 mi) make HOTEL THE CELESTINE GINZA a great place to stay when visiting Ginza.
While in Ginza be sure to experience local sukiyaki & shabu shabu favourites at Ginza Yoshizawa.
During your visit, be sure to check out popular attractions like Kabukiza Tower (0.4 mi) and Lotte Duty Free Tokyo Ginza (0.3 mi), which are all within walking distance of the hotel.
We’re sure you’ll enjoy your stay at HOTEL THE CELESTINE GINZA as you experience everything Ginza has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Japanese
Location
8-4-22, Ginza, Chuo 104-0061 Tokyo Prefecture
Name/address in local language
HOTEL THE CELESTINE GINZA
121 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Stayed at this hotel twice, and both times were very enjoyable. Great value for money given the location and amenities. Rooms are cozy but the windows do not open and guests are advised to keep the shades closed to preserve privacy. Enjoyed dinner at the Casita restaurant, even though I was not able to claim the welcome drink either time due to timing restrictions and the selection available. Good choice in Ginza overall but probably would not select it once again.
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Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 14 June 2024
We thank you for having chosen HOTEL THE CELESTINE GINZA and taking the time to share your experience. We are very delighted to hear that your stay with us was a great experience for you. As you know, we have good access to the public transportations such as JR, Metro. Our hotel is convenience for Both guests who came either on sightseen or on business, for getting an easy access to most of the places. However, we apologize for not being able to meet your expectations about welcome drink the welcome drink either time due to timing restrictions and the selection available. We will keep improve our customer satisfaction. Once again, your feedback is highly appreciated and we look forward to welcoming you back to Hotel The Celestine Ginza in the near future. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a beautiful and comfortable room! We stayed there for 4 nights in a superior room and felt we had plenty of space for our belongings with their large closets. We were impressed with the functionality and space of the room. Cleanliness was excellent and restocking of amenities was beyond amazing. They offered every possible amenity you can think of in the room! They also have attention to detail as they’ll restock more of something if you use a lot. The bathroom is so large with a large bathtub! The pajamas were so comfortable!!! Breakfast is excellent, but I think some people can find it receptive. You chose from a menu either a western, Japanese or a French toast. You can select some items from each set menu, I tried all of them and everything was delicious and so well served. Also the service in the restaurant is excellent, they are all so kind and polite. The view from the restaurant is also very nice. Location is excellent walking distance to so much to see in Tokyo but also steps from main train/ metro stations. So many restaurants and bars around, sometimes we didn’t want to leave the area! But whenever we did, transport was so close by with the main lines! We would absolutely go back there and recommend to anyone!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 18 Jan 2024
Dear Sir or Madam, Thank you very much for having stayed at Hotel the Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the convenient location and good access to the public transportations. Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time. Front Office Manager
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The hotel is well located within a short distance to Shimbashi train station and a couple of blocks to the high end shopping district. There is also a convenience store within a block. The rooms as Japan's hotels go are spacious and nicely decorated and the bathrooms are also a good size. The staff are extremely welcoming and friendly and most of them speak english. The lobby as mentioned several times is a little small but dont let that put you off this fabulous place. The restaurant/lounge on the 14th floor (where they also serve breakfast) is a great place to have a night cap after a day of sightseeing. It has a great view of Tokyo Tower and the staff are very friendly. We were served by Marin on a couple of nights we were there and she was so friendly and made us feel so welcome . She even made a welcome back card for us on the second night. Overall it was a great experience staying at this hotel and I would definitely recommend it. I, for sure will stay here agin on my return to Tokyo.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 22 Jan 2024
Dear Sir, / Madam, Thank you for choosing HOTEL THE CELESTINE GINZA as your accommodation in Tokyo. Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff (especially with her). Also we are glad to hear that your stay in general was satisfactory, the convenient location and good access to the public transportations. Once again, we sincerely appreciate the comment you gave us and truly hope to have the opportunity to welcome you back to HOTEL THE CELESTINE GINZA the next time you visit Tokyo. Front Office Manager
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Poor stay given the cost of the hotel and it’s supposed to be a 4* hotel. We have stayed in 5 other hotels in Japan since and they have been 100x better service, rooms, and cheaper than this hotel.
Firstly, as other guests have mentioned, there is a dirty odor in the rooms, we complained as soon as we stepped into the room, the receptionist came to check and granted us a new room. The new room had the same smell but slightly less pungent. They said we could upgrade but they would charge us!!!!! We also had to lug our own suitcases to the new room and go back to the lobby for new cards, when it’s their fault. If we weren’t so tired, we would have just left and stayed somewhere else. We went out every day from early morning until night to avoid the smell.
Secondly, we had a long day in Nikko and decided to order pizza on Wolt. Because we had our do not disturb light on (we didn’t realize), the reception sent our pizza away without informing us. My husband rang the lobby to check but they didn’t even mention it until I rang them again. It had been 1.5 hours and we had to pay for another delivery. Wouldn’t it have been logical to leave the pizza outside the door rather than send it away?!
Thirdly, we had dinner around 8:30pm upstairs at the restaurant. Our bill came to around ¥11,500 ($80) for two plates of tomato pasta (no meat or fish) as they charge a night fee (even though it’s very early and we are hotel guests) and service charge. The Cuban waiter had a bit of an attitude too. We informed the lobby staff by email and they didn’t give any solution. Surely, they could have shown some good will with the bad odor and pizza situation?!
Lastly, our room was on a road and it was noisy at night as behind the hotel there are several clubs and bars.
I’d avoid this one.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 5 Oct 2024
Dear Sir or Madam, We sincerely apologize for the disappointing experience you encountered during your stay at Hotel The Celestine Ginza. Your feedback is invaluable to us as we continuously strive to improve our services. We regret the inconvenience caused by the odor in your room and the subsequent room change process. Please rest assured that we take cleanliness seriously, and we will address this issue promptly with our housekeeping team to ensure our rooms meet the highest standards of comfort and cleanliness. Regarding the incident with the pizza delivery, we apologize for the miscommunication and the inconvenience it caused. We will review our procedures to prevent such occurrences in the future and ensure better coordination between our staff and guests. We appreciate your feedback on the dining experience, and we apologize for any shortcomings in service. Your comments have been shared with our restaurant team for their attention and improvement. We will also review our pricing policies to ensure they are transparent and fair to our guests. We understand your concerns about the noise from the surrounding area, and we regret any disturbance it may have caused. Please know that we take guest comfort seriously, and we will explore additional measures to minimize noise disruptions for our guests. Once again, we apologize for falling short of your expectations. We value your feedback and the opportunity to improve. Should you reconsider staying with us in the future, we would be delighted to provide you with a more pleasant experience. Warm regards, Front Office Manager
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This was a very lovely boutique type hotel. The rooms are quite small but clean and well laid out. The staff really make the hotel. They could not have been more helpful and accommodating. The location was top notch - but perhaps a bit noisy as we did have to use a white noise app on our phone to get some street noise blocked. But all in all, clean, nice staff and great location.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 10 Aug 2024
Thank you for sharing your feedback on your recent stay at Hotel The Celestine Ginza. We are delighted to hear that you found our boutique hotel lovely and enjoyed our clean and well-laid-out rooms. It is heartening to know that our staff's dedication to providing excellent service made your stay memorable. We are sorry to hear about the noise issue you experienced and appreciate your understanding in using a white noise app to mitigate it. Rest assured, we continuously strive to balance the vibrancy of our central location with our guests' comfort. Your kind words about our cleanliness, staff, and location mean a lot to us. We look forward to welcoming you back for another pleasant stay. Hotel The Celestine Ginza Front Office Manager
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This hotel is very well located in GINZA with tons of cute cafes and restaurants nearby. The rooms are more spacious than at other hotels in Tokyo and the staff is specially nice and welcoming. There are almost no common areas though the lobby is tiny and there is a very pricey Italian restaurant on the top floor with $50 US plates that was quite small and claustrophobic. We had a good experience but the hotel does not offer much apart from the room. Great views from upper floors !
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 22 Jan 2024
Dear Sir, / Madam, Thank you for staying with HOTEL THE CELESTINE GINZA. Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. We are also very delighted to hear that you had a wonderful stay with us. As you know, we have good access to the public transportations such as JR, Metro. Any guests who came either on sightseen or on business, could get an easy access to most of the places. On the other hand, we apologize for the inconvenience caused by the small size of the restaurant which did not allow for a comfortable stay. We will do our best to provide services that satisfy our customers. Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE GINZA in the near future. Front Office Manager
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It is my first time stay in this hotel; I was amazed at how convenient it is and how friendly the staff was as well. The hotel is new and very clean; the size of the room and the toilet is considered big in Tokyo. The bathroom amenities are also very nice (Bvlgari) We stayed total four nights and now regret we did not stay longer, there are so many restaurant choices near the hotel and we didn’t have enough time to try it all! It is definitely my choice of stay when I visit Tokyo in the future. For smokers it is also very convenient as there is a small smoking lounge located on the 14F so one does not need to go out in the cold street to have a smoke. It is literally 5 mins walk to Ginza shopping district and between two train stations (Ginza and Shinbuya). The lobby is small but very elegant, definitely recommend this hotel to my family and friends.
One negative would be it is abit noisy as there are a lot of bars downstairs and you can hear drunk people talking in the middle of the night.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic hotel. Everything was exceptional, location, decor, cleanliness and especially the staff. Hotel was 5 minute walk to Shimbashi station and the Ginza metro line. It was also ideally located for the shopping malls and dozens and dozens of cafes and restaurants. Ginza was also a quieter area in Tokyo, so it was convenient to get to all of the main tourist areas, but was quiet at night. Rooms were a good size for Tokyo, rooms were lovely and spotlessly clean. Restaurant on top floor was top class too. Both restaurant and hotel has the nicest and most helpful staff and they could not do enough for you. If I return to Tokyo, this is the place I will definitely stay.
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Date of stay: September 2023Trip type: Travelled solo
Room Tip:Â Google maps will get you to every location you need in Tokyo. It tells you what station, exit,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 15 Feb 2024
Fantastic hotel. Everything was exceptional, location, decor, cleanliness and especially the staff. Hotel was 5 minute walk to Shimbashi station and the Ginza metro line. It was also ideally located for the shopping malls and dozens and dozens of cafes and restaurants. Ginza was also a quieter area in Tokyo, so it was convenient to get to all of the main tourist areas, but was quiet at night. Rooms were a good size for Tokyo, rooms were lovely and spotlessly clean. Restaurant on top floor was top class too. Both restaurant and hotel has the nicest and most helpful staff and they could not do enough for you. If I return to Tokyo, this is the place I will definitely stay.
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We loved our overnight stay. Staff are excellent and really helpful. Check in was easy and no stress. We arrived early so they stored our bags as we went out for a walk to Ginza and lunch. We came back and bags were in the room. The room was super comfortable and quiet, so much needed for a weary traveller. Close to the Ginza shops/ restaurants, (3 minute walk). Def a great hotel.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was one of my favourite hotels during this trip. It's not big, but rather compact, it feels more like if you are staying in a small block. There is a lovely roof terrace for breakfast and dinner with a fantastic view. I liked the position of the hotel in Ginza, not far from Shimbashi station and all the shopping. The bed was quite comfortable and the room pleasant. I was very happy with (I hope I remember the name of the man who patiently helped me to find some restaurants) Nozomi? he knows how to do well his job. I can't say the some for the lady who tried one night, when he was away. I would come back.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from セレスティン 銀座, オーナー at HOTEL THE CELESTINE GINZA
Responded 15 June 2024
Dear Sir or Madam, Thank you very much for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. We are honored to receive your compliments on location and Restaurant. GINZA CASITA, located on the 14th floor, is our restaurant of specialty. We are pleased to hear your compliments about our assistance with restaurant reservations. We will share them with our staff as soon as possible. We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time. Front Office Manager
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Thank you for your inquiry with us.
Regarding the the windows and the view from our room, all the room do have a windows.
But for safty the windows will not open and instead, there are small ventilation duct.
The view will depend on the side of the room.
One side will be facing the main street and the other is facing the back street side.
Feel free to contact with us any time if you need more information.
Hotel The Celsine Ginza
Dear Sir or Madam,
Thank you for your interested in Hotel The Celestine Ginza.
We regretably inform you that we don' t have self service laundry facilities in our hotel. Moreover, there are no laundromat in Ginza area.
If you consider any accomodation at Mitsui Garden Grope hotel, we reccomend you to stay at Mitsui Garden Hotel Kyobashi.
They have 2 self laundry machine in the hotel.
If you have further inquries, please feel free to contact us at anytime.
With kind regards,
Hotel The Celestine Ginza
Dear Sir or Madam,
Thank you very much for your interest in our hotel.
Regarding Superior double room, both smoking and nonsmoking room are available in our hotel. We are sorry to hear that there is less information about room category.
It would be appreciated if you let us know which web site did you check. We will change the information.
When you book a room by website, please leave a message that you would prefer to stay in non- smoking room. It would be appreciated if you let us know which web site did you check. We will check it and try to amend it.
Hotel The Celestin Ginza
Dear Sir or Madam,
Thank you for your inquire to our hotel.
Unfortunately, we don't have own transportation service.
However, we are able to arrange meeting service at the airport by bublic taxi conpany. If you need any assistance, please contact hotel at anytime.
With kind regards,
Hotel The Celestine Ginza
There are more places to choose from in the Ginza area.
PRICE RANGE
AU$447 - AU$642 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChuoGinzaGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
104
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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