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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo offers commanding views of the Japanese capital skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. The Peninsula Tokyo was once again named a Forbes Travel Guide Five-Star hotel in 2024, the nineth consecutive year that the hotel has received the coveted ranking in the publisher’s annual announcement of the world’s finest properties. The Peninsula Spa & Wellness Center also received Forbes Five-Star status for the tenth year in a row. 日本屈指のビジネス街として知られる丸の内エリアに位置するザ・ペニンシュラ東京。皇居外苑と日比谷公園に面しており、ショッピングの中心地、銀座までは徒歩圏内と最高のロケーションに位置します。ザ・ペニンシュラ東京は、2024年に米国の権威ある雑誌「フォーブス・トラベルガイド2024」にて“ホテル部門”においては9年連続の、”スパ部門”においては10年連続の最高ランク5つ星評価をいただきました。栄えある受賞と共に、これからもおもてなしの心を大切に、多くのお客様にお選びいただけるホテルとなれますよう、スタッフ一同邁進してまいります。
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Peninsula Tokyo garners high praise for its impeccable service, with many guests highlighting the staff's professionalism and personalized attention. While the hotel's amenities are celebrated for their luxury and spaciousness, some reviewers suggest a refresh is in order, particularly in terms of room decor. Cleanliness is a standout feature, with meticulous maintenance evident throughout.
Opinions on value are split, with some guests finding the pricing steep despite the quality experience. The hotel's prime location earns consistent accolades for its convenience to key attractions and amenities.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Exceptional
Amenities
Opulent
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oi mate, get a load of this place! it's the duck's nuts, i tell ya. everything's apples, from the rooms to the tucker. staff are fair dinkum legends, always happy as larry to help. you'd be a few roos loose in the top paIf I could give this hotel six stars, I would! The attention to detail was mind-blowing - from the perfectly pressed linens to the meticulously curated local art adNever have I experienced such attention to detail in hotel service. From the seamless check-in to the personalized recommendations for local spots, every moment was curated for comfort. The room's design struck that perfect balance between luxury and functionality, while the public spaces offered both energy and tranquility when needed. The evening turndown service with local treats was an especially nice touch.orning the walls. The concierge was a fountain of knowledge, guiding us to hidden gems we would have never discovered on our own. The rooftop bar offered craft cocktails that were works of art in themselves, cddock to give it a miss!
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The concierge and department director, Sohee Kim were so welcoming, going above and beyond our expectations. The executive suite we were assigned was incredible! For our anniversary, we were surprised and delighted to receive a quality, expensive bottle of champagne that I'm familiar with during my travels to France. I would happily recommended the Peninsula to any one. The heat was so oppressive in July, we spent quite a bit of time in the hotel and ate many of our meals there. I didn't feel like we were losing out on touring the city, because the hotel was so luxurious and the restaurants, even the lobby restaurant are suburb The views from our suite were captivating. We are excited to return in 2025!
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Do not hesitate to book. I would ask for the highest room possible to enjoy the views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 25 Aug 2024
Thank you for choosing The Peninsula Tokyo for your stay and for taking the time to share your experience with us. We’re thrilled to hear that Sohee Kim and the rest of our team were able to make your stay exceptional and memorable. It’s wonderful to know that you enjoyed your executive suite and the special anniversary surprise. We’re delighted that our dining options made your time with us so enjoyable, even amidst the summer heat. We truly appreciate your recommendation and look forward to welcoming you back for many more wonderful stays in the future.
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An oasis of tranquility in the heart of bustling activity. The moment you step through the doors, a sense of calm envelops you. The staff moved with quiet efficiency, always present but never intrusive. The rooms were thoughtfully designed with both comfort and functionality in mind, and the bathroom amenities were pure luxury. The rooftop lounge offered breathtaking views a
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great doormen and welcome staff. The only upsides to this hotel. Kohei who checked us in was cold and aloof. None of the other staff ever smiled. He fumbled on the computer for a long time before he could get back to us. This is dissappointing and no one showed us to our rooms. Almost all the guests were foreign so that explains why there was no omotenashi. We didn’t feel like we were in Japan. The lobby was also tiny and constantly filled with people.
The room was set on lowest temperture possible and it was extremely cold entering. It was freezing. I asked for a quiet room on a higher floor weeks in advance to which they replied yes. I was given neither a high-floor nor quiet room. It was on the tenth floor (total 23) and very close to the elevator. The soundproof was awful and outside noises are clearly heard.
The decor was tacky and tasteless in spite of it’s age. It also has not aged well. Bathroom was badly designed and sink was very small. The toilet reeked of urine. Towels, bathrobes and slippers are subpar. Beddings are just OK. There was no bluetooth anywhere and no kettle.
Room service spaghetti was also cold and stuck together. Very small portions. Food was obscenely overpriced and the service was amateur. A ¥4000 egg white “omelet” ended up being literally egg foams that tasted like absolutely nothing. Needless to say, I was baffled and more hungry after it. I ordered a side of bacon afterwards and there were like only four tiny pieces… Good god. Sashimi bowl for lunch was also measly and not very fresh.
In the end after my complaint, they did move us to a better room to which I am appreciative for. Their attitude and tone was also much improved. The room was quiter than the previous one, however, it does face the street and is on the eighth floor so sounds of cars can still be heard.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peninsula Tokyo, Marketing at The Peninsula Tokyo
Responded 4 weeks ago
Thank you for taking the time to share with us your feedback on your recent experience at The Peninsula Tokyo. We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your candid feedback is well noted and very much appreciated. Please rest assured that we are taking your feedback very seriously and that our teams are looking into it to continually improve our service. It is comments such as yours that are instrumental as we look to further enhance our guests’ experience. Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back again to The Peninsula Tokyo.
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This is the first time I have stayed in a Peninsula Hotel. I'm assuming that the service provided from Peninsula's is always top notch. We found the Japanese culture to one of top notch service. So, the combo of Japanese culture and Peninsula reputation is one that just works.
As soon as you pull up to the hotel there are 3-4 employees outside waiting to escort you into the hotel. The check in process is quick and the employees escort you to your room and show you the amenities of the room.
The room amenities are great! You feel like you are in discovery mode for the first few hours of being in the room.
The real draw is the bathroom. The shower is one you feel like you could stay in for hours. The bathtub seems to call out to you asking for a demo. The toilet is very traditional of Japanese culture by providing all sorts of options for comfort and cleaning. We wanted to bring the whole bathroom home with us.
The pool is an experience everyone needs to experience at this hotel. It's refreshing and relaxing. It makes for a great close to the day.
I only found 3 drawbacks to this hotel. One, the hotel rooms seem a little dated. Everything works just fine. It just needs some refurbishment. Two, I was never able to get the temperature to regulate in the room as easily as your average hotel room. I would get cold easily and then it would get too hot. It just didn't seem work like normal HVAC. Three, I unfortunately got sick on this trip and had to spend a lot of time in the bed. The bed is not comfortable for a 5 star hotel. The bed was my biggest disappointment.
If given the opportunity again, I would stay at this hotel again. It has good food, great location, and awesome service. I would recommend staying here.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peninsula is a known brand in the luxury hotel business. In Tokyo, there are plenty of competitions. What made this hotel stand out for me was the service. The room was probably the largest I have ever stayed in Japan. Having the control panel for lights, curtains, and T.V. on both nightstands were very convenient. As some have commented, the temperature control was a little strange as it didn't have a temperature number to select, but we were fine with the choices. One could reasonably stay at this hotel for a long time considering how large the walk-in closet/make up area was. The bathroom was well lighted and roomy. The only negative was that the shower stall was small. They had live music at the lobby cafe at select times. As noted by others, the access to the subway underground helped one avoid the sun or the rain. The hotel is located within 5 mins walk to the JR Yurakucho station and Hibiya Station and a 10 mins walk to Ginza Station. There is no airport limousine bus to this hotel, so I suspect the best way to go to the hotel from Narita is to take the train to Tokyo Station then transfer to a taxi. However, check with the hotel. We came from Haneda Airport via taxi and it was around 7000-8000 yen. Tokyo Station is much closer, so I suspect it would be around 1000-2000 yen. We had room service one morning and the cost was the same as bringing ourselves down to the lobby cafe. This in-room dining suggestion was offered by the young man who checked us in. We chose the in-room Chinese breakfast. Eating it while overlooking the Imperial Palace was memorable. The breakfast was exceptional, but very expensive relatively. We also dined upstairs at Peter for dinner one night. The food was wonderful and service exceptional. The price was reasonable in view of service, location and quality. This is a hotel that you can spend a lot of time in and not feel wasted. As we were leaving for Haneda, the female Japanese manager noted that we were leaving. She got the staff to load our luggage into a taxi while we processed our checked out. We were able to make one seamless trip from the reception to the taxi. That's the attention to details that made us take note that this was the best hotel that we have ever stayed at in Japan on our many trips here.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:The afternoon tea is very popular with locals.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 12 Nov 2024
Thank you for taking the time to share your thoughtful review of your recent stay at The Peninsula Tokyo. We are delighted to learn that our service left a lasting impression on you and that you enjoyed the spaciousness of your room. We value your feedback regarding the size of the shower stall and are committed to continuously enhancing our facilities to better serve our guests. We are also pleased to hear that you found our location advantageous. It is gratifying to know that your dining experiences were memorable. Your kind words about our breakfast and the service are greatly appreciated. We take pride in our attention to detail, and we are glad to hear that our staff facilitated a seamless departure for you. We look forward to the opportunity to welcome you back for another distinguished stay during your next visit to Japan.
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I stayed four nights at the Peninsula Tokyo in August 2023. Pros: very large (especially for Tokyo), quiet, comfortable room with a separate dressing room and a large modern bathroom with two separate vanities, a beautiful huge soaking tub, a walk-in shower, and a modern toilet. The room included two twin beds and a full-size sleeper sofa. A family of four could easily use the room if two are willing to sleep on the sleeper sofa, making it more economically feasible for families. The large bathroom and dressing room provide ample space to spread out. The room was meticulously cleaned and refreshed daily. Cons: the restaurants are expensive but crowded. A simple breakfast of yogurt, toast, orange juice, and coffee is about U.S. $40. It's easy to go across the street to a Seven Eleven for much less expensive food. Also, I made my reservation through hotels dot com. My friend made a reservation directly with the Peninsula. Rooms were identical and on the same floor. At checkout, my friend's request for an extension of checkout time was granted. My identical request was refused.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Most of the lobby is taken up by the Lobby Restaurant, which can be busy. Don't assume that a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 28 Aug 2023
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are grateful to read that you enjoyed the rooms and facilities of our hotel. We very much appreciate your comments regarding the breakfast as well as the check-out extension. This is well noted, and I will be sure to pass on your feedback to the team in order to look into it deeper and improve the guest experience. Again, thank you for sharing your feedback. We will look forward to welcoming you back hopefully in the near future!
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Wonderful property. The rooms are very comfortable and decorated with impeccable taste. The building is older but is in optimal condition due to rigorous maintenance. The service is exceptional. All staff you interact with during your stay are highly trained and focused on the guest and their comfort. The buffet breakfast can be eaten in the restaurant or ordered from room service the night before and is included. Even one day when we took the train very early, they prepared a meal box for us on the way. Unexpected details like housekeeping leaving origami :)
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Si vas a salir muy temprano del hotel, puedes solicitar una noche antes que te preparen meal box...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celebrating my Celebrating my birthday at The Peninsula Tokyo was an absolute dream! From the moment we arrived, the staff went above and beyond to make the occasion truly special. The warm welcome, personalized touches, and impeccable service made us feel like VIPs throughout our stay. Driving to dinner in the iconic green Rolls made our night even more special.
Our room was beautifully appointed, offering breathtaking views of the Tokyo skyline, and the attention to detail was exceptional. The hotel surprised us with a beautifully arranged birthday treat, adding an extra layer of magic to the experience. Dining at The Peninsula was a highlight, with exquisite cuisine and an ambiance that perfectly balanced elegance and comfort.
Every moment was seamless, from the spa’s indulgent relaxation to the concierge’s expert recommendations for exploring Tokyo. The Peninsula Tokyo is the epitome of luxury, and I couldn’t have asked for a more perfect way to celebrate. Highly recommended for anyone looking for an unforgettable experience!was an absolute dream! From the moment we arrived, the staff went above and beyond to make the occasion truly special. The warm welcome, personalized touches, and impeccable service made us feel like VIPs throughout our stay.
Our room was beautifully appointed, offering breathtaking views of the Tokyo skyline, and the attention to detail was exceptional. The hotel surprised us with a beautifully arranged birthday treat, adding an extra layer of magic to the experience. Dining at The Peninsula was a highlight, with exquisite cuisine and an ambiance that perfectly balanced elegance and comfort.
Every moment was seamless, from the spa’s indulgent relaxation to the concierge’s expert recommendations for exploring Tokyo. The Peninsula Tokyo is the epitome of luxury, and I couldn’t have asked for a more perfect way to celebrate. Highly recommended for anyone looking for an unforgettable experience!
The Varga Family
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here with my family in August 2024. Overall, this is a terrific hotel with all of the excellent service and amenities one expects from a luxury property. The concierge team was expecially helpful in organizing my restaurants for our stay - both in terms of making bookings and (gently) steering of clear of places they thought were mistakes. I appreciated their candor in letting us know places they thought we would like vs. those they thought might not be so great for our needs.
Hotel location is in Ginza which probably is not where I would select if I went back. That said, the hotel is over one metro station (you can get there without going outside if you want) and less than a five minute walk from a couple of others. So while the location wasn't my favorite (as a tourist) it also wasn't an issue given how accessible it was to transit.
Last, and certainly not least, the rooms are beautiful, very large, with amazing bathrooms. In a city that can often feel a little crowded, it was really a pleasure to return to the room.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 24 Sept 2024
Thank you for choosing The Peninsula Tokyo for your stay and for taking the time to share your experience with us. We're delighted to hear that you and your family enjoyed your stay with us and that our concierge team was able to assist in making your dining arrangements a success. We truly appreciate your kind words and complements. We will be sure to pass along your compliments, and we’re sure the team will be pleased to know they contributed positively to your stay. Thank you again for your feedback. We look forward to the opportunity to welcome you back!
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If you're going to Tokyo to explore, book at the peninsula since location wise it's on top of a subway station, and already near a major shopping district.
If you're going to Tokyo to relax, and spend more time in the hotel, go with MO. It definitely is more modern, and new. But location wise, it's a little far from places people tend to explore. Their sushi restaurant 'Sora Sushi' is really good for its price too.
I think the tattoos are more of an issue when you go to the hot springs. The hotel pools such as at Peninsula should be ok. Maybe ask the hotel at check-in and see what they say.
There are more places to choose from in the Yurakucho area.
PRICE RANGE
AU$1,403 - AU$2,932 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the peninsula tokyo hotel chiyoda, peninsula hotel tokyo, peninsula hotel chiyoda, peninsula tokyo, chiyoda peninsula
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaYurakuchoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
302
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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