The Tokyo Station Hotel
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The Tokyo Station Hotel

Traveller (2080)
Room & Suite (990)
Dining (238)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Avg. AU$1,380 /night, 2/11 - 2/12
AU$1,387
per night
AU$1,016
per night
AU$645
per night

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About

#1 of 7 hotels in Marunouchi
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Meticulously refurbished when the hotel reopened in 2012, the 150 guestrooms and suites deftly balance the refined elegance of classic European décor with modern comfort and technology, while charmingly retaining the vestige of the station building’s rich heritage and significance. With unique accommodations such as bi-level maisonettes, guestrooms positioned along the Cupola domes of Tokyo Station and the palatial Imperial Suite to choose from, business and leisure guests can be assured of an unforgettable stay at The Tokyo Station Hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Conference facilities
Banquet room
Spa
24-hour security
Car park
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Hair dryer
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Chinese, Japanese

Location

1-9-1, Marunouchi, Chiyoda 100-0005 Tokyo Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Haneda Airport
14.8 km
See all flights
Narita Airport
56.9 km
See all flights
4.5
4.5 of 5 bubbles1,965 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, The Tokyo Station Hotel is celebrated for its sophisticated atmosphere and blend of classic charm with modern luxuries. The hotel's rooms earn commendations for their comfort, cleanliness, and spaciousness, although a few guests find them rather basic. The array of amenities, including a sumptuous breakfast buffet and prime location with direct Tokyo Station access, is highly praised, making it a convenient base for city exploration. While opinions on value vary, the hotel's exceptional service and professional staff consistently receive high marks from guests.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive

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Traveller rating
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  • 322
  • 65
  • 16
  • 5
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Detailed Reviews
farandexotic wrote a review Sept 2023
Dublin, Ireland
5.0 of 5 bubbles
Yet another return visit to this luxury hotel. A trip to Tokyo would not be complete without a stay here. I had a very comfortable suite with a view overlooking the main square and straight down the avenue towards the Imperial Gardens; it could not have been better. The hotel and rooms are kept spotlessly clean, with a fresh fragrance, and the air-conditioning is a welcome relief from the heat and humidity outside in the month of September.

Apart from its central location (inside the Tokyo Station complex, and a short distance to Ginza and Nihonbashi for high class shopping), the main thing that commends this hotel is the first class service from all of the staff. Everything works smoothly and all requests are dealt with cheerfully. As an example, I accidentally trod in some chewing gum when I was out walking; a rare event in a city as clean as Tokyo - must have been dropped by a foreigner! When I returned to the hotel I rang housekeeping and asked if they could remove it from my shoe, a thing that can be a difficult, messy job. Within two minutes they collected the shoe and less than ten minutes later returned it to me in perfect condition, without charge and with a smile. Yet again, at checkout it was no trouble for them to arrange for someone to escort me to the platform for the Narita Express to the airport (even though I should know my way blindfold by now); a very nice send off.

There are several restaurants to choose from in the hotel and the room service menu has plenty of choices. If time is not pressing a Japanese breakfast is something to linger over and enjoy.
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Date of stay: September 2023
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Book a room on the Palace side of the hotel for the view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
万象 森 wrote a review Nov 2023
Chiba, Japan
5.0 of 5 bubbles
The breakfast was the best I've had so far.

In addition to the omelettes that everyone has praised, the grilled fish was not just your average one, with "Yuan-yaki white fish" and "Salmon with Shio-koji". I particularly liked the French toast.

The eel rice bowls and chirashi sushi were also served in small portions, so you could enjoy a wide variety. The juices were freshly squeezed, and there were some unusual breakfast items, like almond milk and shrimp potato.

There were two staff members on hand to explain the room and provide room service, and they were very attentive.

When we were taking pictures of each other, they called out to help us.
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Google
Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Adventure66154286156 wrote a review Jan 2025
4.0 of 5 bubbles
★★★★★
In November 2024, we hosted a celebration at The Tokyo Station Hotel and stayed for two nights. The hotel, ranked #3 in Condé Nast Traveler's 2024 "Top 10 Hotels in Japan," truly lives up to its reputation.
Our event was held in a function room within the historic 1914 Tokyo Station Marunouchi Building. The events team delivered flawless service, from the detailed planning stages through to the exceptional dining experience. The hotel's blend of Japanese and Western hospitality traditions, paired with its historic red-brick architecture, created an unforgettable atmosphere.
Our room perfectly balanced luxury with comfort, while the breakfast experience surpassed any we've had at luxury hotels worldwide. The staff's attention to detail was remarkable - they even contacted us about forgotten items on our departure day and promptly mailed them to us.
The hotel's combination of historic charm, modern luxury, and outstanding service, all in a central location, makes it an exceptional choice for both special events and luxury stays.
Tips:

Perfect for special celebrations - their events team is exceptional
Incredible breakfast - don't miss it
Central location makes it extremely convenient for travel
Request a room with a view of the station plaza if possible
Take time to explore the historic building and its architecture
Read more
Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean H wrote a review Oct 2024
Melbourne, Australia
5.0 of 5 bubbles
We were fortunate to stay here twice - book-ending a 10 day vacation in Japan. The hotel has an extraordinarily privileged location, situated above Tokyo Station - despite which we never heard a sound in our maisonette. The staff are beautifully dressed and presented, and display a level of service far superior to many we have experienced in so-called “higher class” hotels. This level of care, plus the attention to detail in the beautifully presented maisonettes and in the serving areas such as The Atrium, marks the Tokyo Station as exhibiting a level of superlative care and service unique for its class. It is worth every yen you spend.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip: The maisonettes are definitely worth booking for the extra room plus you have your own private...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyunho wrote a review Oct 2023
Busan, South Korea
5.0 of 5 bubbles
This hotel is located in Tokyo Station, providing excellent access to the airport and downtown. Despite its classic exterior, the interior facilities have recently been renovated and are modern and luxurious. And the soundproofing was excellent, so even though it was located near a train station, I couldn't hear any outside noise inside the room. The breakfast was also neat and delicious, with a combination of Japanese and Western styles.
However, in my opinion, the best advantage of this hotel is not the hardware as above, but the best service provided by the hotel's staff.
My family arrived at the hotel in the morning, left our luggage, and went on a city tour. They kindly responded to my request to call a taxi for this purpose, and when we checked in in the evening, the staff member accompanied us to our room and personally guided us through the facilities, making us happy. I was able to relax comfortably in my room.
In addition, when I checked out the next day, I inquired about the Narita Express boarding area, and the concierge (a handsome middle-aged man) personally escorted me to the train boarding area with my suitcase. Thanks to this, I was able to board the train very quickly and comfortably. I was able to.
I have traveled to many countries and experienced the services of quite a few luxury hotels, but the service provided by this hotel was the best I had ever experienced, and my family was truly impressed. Next time I visit Tokyo again, I wouldn't hesitate to come back to this hotel.

To begin with, it is private and family friendly.に成田エクスプレス乗り場まで案してくださったコンシェルジュ担担者の方に心より感謝As soon as you wake up, it's time to start again.を願っています。
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Google
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: 나리타 익스프레스를 이용해서 오시는 손님들은 미리 그 사실을 호텔측에 알려주면 도움이 될 것입니다.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アキ wrote a review Nov 2023
5.0 of 5 bubbles
I think everyone can see that the location is excellent, but the staff were also very polite,
and everything was great.
The room was the lowest grade (it was the best we could get for a luxury room),
but there was no view from the window, and the ceiling was high so we didn't feel cramped even with the curtains closed.
Four bottles of mineral water were provided free of charge, so there was no need to go to the convenience store.
The shower had no problem with water pressure, and it was clean and comfortable to use.
The breakfast buffet, which is only available to guests, was neatly set out in individual portions, so it was clean and easy to eat. There was a wide variety of menu items, and many of the dishes were not buffet-style, so I was impressed from the morning. And everything was delicious.
It was a really enjoyable trip.
I would definitely like to use this hotel again someday.
Read more
Google
Date of stay: October 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
W31 wrote a review June 2024
Penang Island, Malaysia
+1
5.0 of 5 bubbles
Initially I was a bit skeptical being assigned a smoking room as a non smoker but to my absolute surprise (well, maybe not really this is Japan standards!) there was not a single trace of smoke smell!

Despite being right beside Tokyo station the triple glazed glass windows were also all too soundproof!

Rooms were well sized for the standard in Tokyo and as expected, exceptionally clean

Best of all was the spa and sauna facilities - top notch! A small fee of about ¥2000 for hotel guests applied but well worth it
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DPG wrote a review Apr 2024
+1
5.0 of 5 bubbles
This is a popular place and not easy to get if you do not do reservations ahead of time. We did three months before and ended adjusting our whole trip and switching to two different rooms during a four night stay to enable our stay here. So worth it! Five star vibe, hotel accommodations with five star customer service and breakfast. Impecable hospitality, bedding, bathrooms, cleanliness, lighting, views, location and body caring products. Exceeds all expectations in every possible way. We are a couple from Puerto Rico celebrating our 10th anniversary and arriving at Tokyo on March 24th- March 28th. The Tokyo Station Hotel experience has made our anniversary trip unforgettable for good. To learn and be part of such an outstanding customer service is truly magical.

Thank you thank you thank you!!! Forever grateful to all the wonderful people working at this our of this world place. We enjoyed ourselves and felt the most pampered with actual good humans than we had ever been. So excited to go back in the coming soon rather than later future. Make sure you dont miss out on THE experience. Consider that staying in the city view or any room at the wing closest to the Marounuchi station you will probably overhear the train coming and going noise… nothing unbearable. Also take into consideration that food services end just before 10pm and the same could apply to close restaurants. If you are a foodie and dont want to end up eating just old snacks from home make sure you do the pre-work for places to eat and reserve at least two weeks prior to arriving to Tokyo. Accross the street there are Marounuchi and Shin-Marounuchi buildings with LOTS of good options if you would like to explore out of the hotel restaurants.
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
さん ぱ wrote a review Nov 2024
Nagano Prefecture, Japan
5.0 of 5 bubbles
I think every time, the response of the hotel staff has been amazing.
The guests who showed us to their rooms from the time of check-in also felt a gentle and warm hospitality in the story and atmosphere. Also, the cleaners I pass in the hallway are neat and the room is perfectly cleaned.
I was able to have a lot of breakfast with small portions, and the openness of the atrium made me feel relaxed.
Recently, major hotels have been rushing to open, but I think this is one of the most representative hotels in Japan. I'm looking forward to the next time I can go.
Read more
Automatically translated
Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aryan J wrote a review Jan 2024
San Francisco, California
5.0 of 5 bubbles
The Tokyo Station Hotel Marunouchi is an absolute gem, seamlessly blending historic charm with modern luxury in the heart of Tokyo. Stepping into the meticulously preserved heritage building feels like a journey back in time, with its elegant architecture and timeless allure. The rooms, combining classic aesthetics with contemporary comfort, offer a luxurious retreat overlooking the bustling city. Dining at the hotel is a culinary adventure, with a range of exquisite options that cater to diverse tastes. The attentive and courteous staff add a touch of warmth to the refined atmosphere, ensuring a truly memorable stay. The central location, adjacent to Tokyo Station, makes it an ideal hub for exploring the city's iconic landmarks. For those seeking a harmonious fusion of history, luxury, and convenience, The Tokyo Station Hotel Marunouchi is an unparalleled choice, providing an enchanting Tokyo experience.
Read more
Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Khlyr asked a question July 2021
New York City, New York73 contributions21 helpful votes
Can we open the windows?
Tokyo, Japan
Dear Crystal Khlyr, Thank you for your inquiry. I am afraid to say that all the windows cannot be opened due to the safety reasons. It is strictly instructed by Tokyo Station Management, not from the hotel. We ask for your kind understanding. Please feel free to contact us anytime should there be anything we could further assist. You may find our hotel email address on the hotel official website. Sincerely yours, The Tokyo Station Hotel
Answer from LA1289
Los Angeles, California199 contributions133 helpful votes
Service at this Hotel is so superior, I would expect their taking delivery of tickets to be possible. Definitely email the Concierge first, to alert them and receive instructions.
Answer from 2018traveler2018
Los Angeles, California25 contributions19 helpful votes
I would suggest calling the hotel directly with any requests. I sent them an email through their website and didn’t receive a response. But don’t worry, other than this little glitch, the service at the hotel is impeccable! You’ll have a wonderful stay!
Pompougnac wrote a tip Yesterday
Cabo San Lucas, Mexico118 contributions69 helpful votes
5.0 of 5 bubbles
"Dont skip breakfast!"
Read full review
Mike S wrote a tip 3 Feb
3 contributions
5.0 of 5 bubbles
"Make sure to take advantage of the complimentary meet-and-greet service if arriving by train."
Read full review
Su-Ann P wrote a tip Dec 2024
5 contributions
5.0 of 5 bubbles
"North side of hotel has its own lift, you can come and go without seeing anyone and extremely close to the Marounchi N train entrance/exit. "
Read full review
chan3bbb wrote a tip Nov 2024
San Francisco, California29 contributions15 helpful votes
5.0 of 5 bubbles
"Get on the street level if you are getting off the Narita express"
Read full review
Support S wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
"Stayed 8 nights business meetingsTokyo. From before check-in - check-out, all excellent. Tip - ask for help or suggestions-you'll be amazed!"
Read full review
Not the right property for you?
There are more places to choose from in the Marunouchi area.
PRICE RANGE
AU$724 - AU$1,230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tokyo station hotel
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
150
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE TOKYO STATION HOTEL - 2025 Prices & Reviews (Marunouchi, Japan) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Tokyo Station Hotel
Which popular attractions are close to The Tokyo Station Hotel?
Nearby attractions include Mitsubishi Ichigokan Museum (0.4 km), Tokyo Central Railway Station (0.07 km), and Kitte Marunouchi (0.2 km).
What are some of the property amenities at The Tokyo Station Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Tokyo Station Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Tokyo Station Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Tokyo Station Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Tokyo Station Hotel?
Conveniently located restaurants include T's TanTan Tokyostation, Ninja Tokyo, and Kiji, Marunouchi.
Are there opportunities to exercise at The Tokyo Station Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is The Tokyo Station Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Marunouchi.
Are any cleaning services offered at The Tokyo Station Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Tokyo Station Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Tokyo Station Hotel?
The staff speaks multiple languages, including English, Chinese, and Japanese.
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