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Meticulously refurbished when the hotel reopened in 2012, the 150 guestrooms and suites deftly balance the refined elegance of classic European décor with modern comfort and technology, while charmingly retaining the vestige of the station building’s rich heritage and significance. With unique accommodations such as bi-level maisonettes, guestrooms positioned along the Cupola domes of Tokyo Station and the palatial Imperial Suite to choose from, business and leisure guests can be assured of an unforgettable stay at The Tokyo Station Hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Chinese, Japanese
Location
1-9-1, Marunouchi, Chiyoda 100-0005 Tokyo Prefecture
Name/address in local language
The Tokyo Station Hotel
1,965 reviews
Getting there
Great for walkers
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Nestled in the heart of the city, The Tokyo Station Hotel is celebrated for its sophisticated atmosphere and blend of classic charm with modern luxuries. The hotel's rooms earn commendations for their comfort, cleanliness, and spaciousness, although a few guests find them rather basic.
The array of amenities, including a sumptuous breakfast buffet and prime location with direct Tokyo Station access, is highly praised, making it a convenient base for city exploration. While opinions on value vary, the hotel's exceptional service and professional staff consistently receive high marks from guests.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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Yet another return visit to this luxury hotel. A trip to Tokyo would not be complete without a stay here. I had a very comfortable suite with a view overlooking the main square and straight down the avenue towards the Imperial Gardens; it could not have been better. The hotel and rooms are kept spotlessly clean, with a fresh fragrance, and the air-conditioning is a welcome relief from the heat and humidity outside in the month of September.
Apart from its central location (inside the Tokyo Station complex, and a short distance to Ginza and Nihonbashi for high class shopping), the main thing that commends this hotel is the first class service from all of the staff. Everything works smoothly and all requests are dealt with cheerfully. As an example, I accidentally trod in some chewing gum when I was out walking; a rare event in a city as clean as Tokyo - must have been dropped by a foreigner! When I returned to the hotel I rang housekeeping and asked if they could remove it from my shoe, a thing that can be a difficult, messy job. Within two minutes they collected the shoe and less than ten minutes later returned it to me in perfect condition, without charge and with a smile. Yet again, at checkout it was no trouble for them to arrange for someone to escort me to the platform for the Narita Express to the airport (even though I should know my way blindfold by now); a very nice send off.
There are several restaurants to choose from in the hotel and the room service menu has plenty of choices. If time is not pressing a Japanese breakfast is something to linger over and enjoy.
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Date of stay: September 2023
Rooms
Location
Service
Room Tip:Book a room on the Palace side of the hotel for the view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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In addition to the omelettes that everyone has praised, the grilled fish was not just your average one, with "Yuan-yaki white fish" and "Salmon with Shio-koji". I particularly liked the French toast.
The eel rice bowls and chirashi sushi were also served in small portions, so you could enjoy a wide variety. The juices were freshly squeezed, and there were some unusual breakfast items, like almond milk and shrimp potato.
There were two staff members on hand to explain the room and provide room service, and they were very attentive.
When we were taking pictures of each other, they called out to help us.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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★★★★★ In November 2024, we hosted a celebration at The Tokyo Station Hotel and stayed for two nights. The hotel, ranked #3 in Condé Nast Traveler's 2024 "Top 10 Hotels in Japan," truly lives up to its reputation. Our event was held in a function room within the historic 1914 Tokyo Station Marunouchi Building. The events team delivered flawless service, from the detailed planning stages through to the exceptional dining experience. The hotel's blend of Japanese and Western hospitality traditions, paired with its historic red-brick architecture, created an unforgettable atmosphere. Our room perfectly balanced luxury with comfort, while the breakfast experience surpassed any we've had at luxury hotels worldwide. The staff's attention to detail was remarkable - they even contacted us about forgotten items on our departure day and promptly mailed them to us. The hotel's combination of historic charm, modern luxury, and outstanding service, all in a central location, makes it an exceptional choice for both special events and luxury stays. Tips:
Perfect for special celebrations - their events team is exceptional Incredible breakfast - don't miss it Central location makes it extremely convenient for travel Request a room with a view of the station plaza if possible Take time to explore the historic building and its architecture
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were fortunate to stay here twice - book-ending a 10 day vacation in Japan. The hotel has an extraordinarily privileged location, situated above Tokyo Station - despite which we never heard a sound in our maisonette. The staff are beautifully dressed and presented, and display a level of service far superior to many we have experienced in so-called “higher class” hotels. This level of care, plus the attention to detail in the beautifully presented maisonettes and in the serving areas such as The Atrium, marks the Tokyo Station as exhibiting a level of superlative care and service unique for its class. It is worth every yen you spend.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:The maisonettes are definitely worth booking for the extra room plus you have your own private...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is located in Tokyo Station, providing excellent access to the airport and downtown. Despite its classic exterior, the interior facilities have recently been renovated and are modern and luxurious. And the soundproofing was excellent, so even though it was located near a train station, I couldn't hear any outside noise inside the room. The breakfast was also neat and delicious, with a combination of Japanese and Western styles. However, in my opinion, the best advantage of this hotel is not the hardware as above, but the best service provided by the hotel's staff. My family arrived at the hotel in the morning, left our luggage, and went on a city tour. They kindly responded to my request to call a taxi for this purpose, and when we checked in in the evening, the staff member accompanied us to our room and personally guided us through the facilities, making us happy. I was able to relax comfortably in my room. In addition, when I checked out the next day, I inquired about the Narita Express boarding area, and the concierge (a handsome middle-aged man) personally escorted me to the train boarding area with my suitcase. Thanks to this, I was able to board the train very quickly and comfortably. I was able to. I have traveled to many countries and experienced the services of quite a few luxury hotels, but the service provided by this hotel was the best I had ever experienced, and my family was truly impressed. Next time I visit Tokyo again, I wouldn't hesitate to come back to this hotel.
To begin with, it is private and family friendly.に成田エクスプレス乗り場まで案してくださったコンシェルジュ担担者の方に心より感謝As soon as you wake up, it's time to start again.を願っています。
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:나리타 익스프레스를 이용해서 오시는 손님들은 미리 그 사실을 호텔측에 알려주면 도움이 될 것입니다.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I think everyone can see that the location is excellent, but the staff were also very polite, and everything was great. The room was the lowest grade (it was the best we could get for a luxury room), but there was no view from the window, and the ceiling was high so we didn't feel cramped even with the curtains closed. Four bottles of mineral water were provided free of charge, so there was no need to go to the convenience store. The shower had no problem with water pressure, and it was clean and comfortable to use. The breakfast buffet, which is only available to guests, was neatly set out in individual portions, so it was clean and easy to eat. There was a wide variety of menu items, and many of the dishes were not buffet-style, so I was impressed from the morning. And everything was delicious. It was a really enjoyable trip. I would definitely like to use this hotel again someday.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Initially I was a bit skeptical being assigned a smoking room as a non smoker but to my absolute surprise (well, maybe not really this is Japan standards!) there was not a single trace of smoke smell!
Despite being right beside Tokyo station the triple glazed glass windows were also all too soundproof!
Rooms were well sized for the standard in Tokyo and as expected, exceptionally clean
Best of all was the spa and sauna facilities - top notch! A small fee of about ¥2000 for hotel guests applied but well worth it
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a popular place and not easy to get if you do not do reservations ahead of time. We did three months before and ended adjusting our whole trip and switching to two different rooms during a four night stay to enable our stay here. So worth it! Five star vibe, hotel accommodations with five star customer service and breakfast. Impecable hospitality, bedding, bathrooms, cleanliness, lighting, views, location and body caring products. Exceeds all expectations in every possible way. We are a couple from Puerto Rico celebrating our 10th anniversary and arriving at Tokyo on March 24th- March 28th. The Tokyo Station Hotel experience has made our anniversary trip unforgettable for good. To learn and be part of such an outstanding customer service is truly magical.
Thank you thank you thank you!!! Forever grateful to all the wonderful people working at this our of this world place. We enjoyed ourselves and felt the most pampered with actual good humans than we had ever been. So excited to go back in the coming soon rather than later future. Make sure you dont miss out on THE experience. Consider that staying in the city view or any room at the wing closest to the Marounuchi station you will probably overhear the train coming and going noise… nothing unbearable. Also take into consideration that food services end just before 10pm and the same could apply to close restaurants. If you are a foodie and dont want to end up eating just old snacks from home make sure you do the pre-work for places to eat and reserve at least two weeks prior to arriving to Tokyo. Accross the street there are Marounuchi and Shin-Marounuchi buildings with LOTS of good options if you would like to explore out of the hotel restaurants.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I think every time, the response of the hotel staff has been amazing. The guests who showed us to their rooms from the time of check-in also felt a gentle and warm hospitality in the story and atmosphere. Also, the cleaners I pass in the hallway are neat and the room is perfectly cleaned. I was able to have a lot of breakfast with small portions, and the openness of the atrium made me feel relaxed. Recently, major hotels have been rushing to open, but I think this is one of the most representative hotels in Japan. I'm looking forward to the next time I can go.
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Automatically translated
Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Tokyo Station Hotel Marunouchi is an absolute gem, seamlessly blending historic charm with modern luxury in the heart of Tokyo. Stepping into the meticulously preserved heritage building feels like a journey back in time, with its elegant architecture and timeless allure. The rooms, combining classic aesthetics with contemporary comfort, offer a luxurious retreat overlooking the bustling city. Dining at the hotel is a culinary adventure, with a range of exquisite options that cater to diverse tastes. The attentive and courteous staff add a touch of warmth to the refined atmosphere, ensuring a truly memorable stay. The central location, adjacent to Tokyo Station, makes it an ideal hub for exploring the city's iconic landmarks. For those seeking a harmonious fusion of history, luxury, and convenience, The Tokyo Station Hotel Marunouchi is an unparalleled choice, providing an enchanting Tokyo experience.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Crystal Khlyr,
Thank you for your inquiry.
I am afraid to say that all the windows cannot be opened due to the safety reasons. It is strictly instructed by Tokyo Station Management, not from the hotel. We ask for your kind understanding.
Please feel free to contact us anytime should there be anything we could further assist. You may find our hotel email address on the hotel official website.
Sincerely yours,
The Tokyo Station Hotel
Los Angeles, California199 contributions133 helpful votes
Service at this Hotel is so superior, I would expect their taking delivery of tickets to be possible. Definitely email the Concierge first, to alert them and receive instructions.
Los Angeles, California25 contributions19 helpful votes
I would suggest calling the hotel directly with any requests. I sent them an email through their website and didn’t receive a response. But don’t worry, other than this little glitch, the service at the hotel is impeccable! You’ll have a wonderful stay!
There are more places to choose from in the Marunouchi area.
PRICE RANGE
AU$724 - AU$1,230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tokyo station hotel
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
150
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