Amazingly quiet but sounds of rail signs are kind of relaxing… feels like you’re in Waterloo station.. Hotels concept is European classic hotel with truely classic Japanese hotel… interior and decor let you feel like in England. Meals are excellent and staff are heart warming… I’ll visit here again and it’ll be good place to visit as transit stays..
Stayed for 1 night in this hotel to celebrate an anniversary. Service is very good, extremely high educated staff, very well trained. They do go out of the way to help your stay be as comfortable as possible. Rooms really nice and relatively spacious, considering standards in Tokyo and the Marunouchi location. The breakfast, despite covid restrictions, was really good, with great options both European and Japanese, including ice cream! :)
My wife and I planned an overnight stay to celebrate her birthday and give ourselves a change of pace during these covid times. We had stayed at the hotel before and fell in love the the European elegance and calmness. So many hotels have a nervous energy about them. This location is an island of calm in the center of one of the busiest stations in Japan. Upon arrival several staff members greeted us, took us through the safety precautions, and ensured we were checked in. A bellman - both charming and very professional, took us to our room and not only squared us away with the various controls and such but also took us to a great location to take our picture. We later encountered him on our way out for a walk and he immediately proposed a scenic location outside the hotel for another photo. This kind of attention to detail and quick action are very representative of the staff and service ethic of the entire hotel. The hotel is short distance from the Imperial Palace Grounds which of course are perfect for a leisurely stroll or a brisk jog. Just remember to go counter clockwise as there is a local etiquette pretty much everyone follows! The room was extremely comfortable - a two floor style with the bedroom upstairs and a living area and bath downstairs. Normally we don't sleep well at hotels however here we slept quite soundly. The mattress and pillows and just the relaxed feeling I guess all contributed to that. Despite being next to a busy train station we could barely hear any sounds - what we did were faint and not at all disutrbing. We had made arrangements to eat out and could not enjoy the restaurants at the hotel. We did visit the 4th floor atrium for the breakfast buffet. A lovely arrangement of bite sized treats as well as prepared dishes makes for a delicious breakfast. The precautions against covid are thorough which, again, we appreciated. After our breakfast we decided to explore the hotel. Whenever we encountered a staff member they would kindly take time from their busy day to explain interesting facts about the hotel structure and history. The hotel itself dates back quite a bit and has some fascinating stories and architectural history that are worth knowing. It was great fun walking around and finding the hidden exits that take you right into the station building itself. An efficient checkout concluded our stay. The staff, including some top level management folks, bid us a warm farewell.…
Very nice and great location. The breakfast was filling and dilicious. The hotel stuff are friendly and attentive, I left My Bose headphones at the hotel, and the housekeeper found them and sent them back to me. Thank you very much!
This is the best hotel coffeeshop in Tokyo but with some drawbacks. In normal times, a reservation is necessary and for a hotel coffeeshop that is a bother. Regretfully the pricing is ridiculous for most items on the menu but if that is the price I have o pay to keep it, as it is, then, ok, I will. Still it seems not difficult to understand that instead of asking nearly 2000 yen for a glass of champagne it is better to sell a bottle at 12,000 to 15000 of, for example ,Bollinger or Taittinger as you might actually sell them. Service is nice but slow, but that is ok, when I go there, I am not in a hurry.