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New Otani Inn Sapporo

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Traveller (293)
Room & Suite (300)
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Overview
Hotel website
E-mail hotel
1-1-1 Kita 2-jo Nishi, Chuo, Sapporo 060-0002 Hokkaido See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Suites
3.5 Star accommodation
Additional information
Visit Hotel Website
Offers from New Otani Inn Sapporo
Redeem special offer: Package Deal
Reviews (566)
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4
1
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LanguageEnglish
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4
1
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All reviews night's rest shower cap walking distance reasonable price convenient location shopping toilet sapporo conditioner shampoo mins size
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1 - 5 of 52 reviews
Reviewed 25 July 2018

Don't believe all you see on the website. We booked a room for 4 people. On the website, the quad rooms looked new and nicely furnished. In reality, we were given one that was old and dated looking. Size-wise, the room was decent. The view...More

1  Thank chongbrood
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded 29 July 2018

Thank you very much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation . We appreciate the time you took to share your concerns,and it...More

Reviewed 12 February 2018

Location is within walking distance to Sapporo Station and Odori Park. However, the room was cramped and feels cheap in terms of material and design. Beds were uncomfortable. Reception service was uneven. I encountered one sourly reception staff on arrival. But subsequent encounter with other...More

Thank Globetrotter289
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded 23 February 2018

Thank you veru much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation and services. We appreciate the time you took to share your concerns,and...More

Reviewed 12 January 2018 via mobile

We always choose to stay here whenever we are in Sapporo. Yes the hotel is a little dated but they have gradually upgraded the rooms. Our room on the 13 floor is spacious n toilet a bit small but u get your hot showers with...More

1  Thank Caberline K
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded 14 January 2018

Thank you very much for choosing New Otani Inn Sapporo and posting your comments about us. I hope our accomodation and services are satisfactory to you. I look forward to seeing you in the near future .

Reviewed 2 September 2017 via mobile

very good location. walking distance to sapporo station, shopping centres and a few tourist attractions. the hotel itself is a bit dated and has the smell of old hotel. the staff were quite friendly..

Thank Getaway606001
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded 4 September 2017

Thank you kindly for staying with us at New Otani Inn Sapporo. We appreciate your feedback about us. We look forward to serving you very soon.

Reviewed 29 July 2017 via mobile

I accidentally booked a room for 2 person instead of 1, even after explaining, they still charges me the more expensive 2 person rate (more expensive) for the same room! I also tried my luck if they will be kind enough to let me use...More

Thank hznio
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded 5 August 2017

Thank you kindly for staying with us at New Otani Inn Sapporo. We appreciate your feedback about us. As we read your comments, we understood how you felt disappointed.We assure you to do our best to improve the quality of our guests' stay at our...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
340
Price range
USD 93 - USD 296 (Based on Average Rates for a Standard Room)
Location
Japan > Hokkaido > Sapporo > Chuo
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
340
Price range
USD 93 - USD 296 (Based on Average Rates for a Standard Room)
Location
Japan > Hokkaido > Sapporo > Chuo
Photos
Traveller (293)
Room & Suite (300)
Dining (104)
Amenities (20)
Business Centre & Event Rooms (1)
Nearby
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Nearby AttractionsSee all 124 nearby attractions
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Questions & Answers
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cath_Spore
9 September 2018|
AnswerShow all 4 answers
Response from chongbrood | Reviewed this property |
We followed the signage. Quite well sign posted. Once out of the station we followed signs towards JR Tower hotel, heading leftward. From there we just followed the passageway until we could no longer do so cos the... More
1
Vote
JohnL10121
9 January 2018|
Answer
Response from Mobile803502 | Property representative |
Hello, The shuttle bus dosen't leave from New Otani Inn Sapporo. The nearest bus stop for airport is ANA hotel.
0
Votes
Google Translation
Angela K
9 December 2017|
Answer
Response from Mobile803502 | Property representative |
Hello, We don't have a gym .
0
Votes
Google Translation
Room Tips
"the room is not very new, but clean."
mooassam
19 Jan. 2016
Read review
"Doesn't seem to matter."
Jersbikr
23 Sep. 2015
Read review
"Our room is close to lift but it's not noisy. Sapporo is a non-smoking city, not even on street..."
PAXX3483
9 Aug. 2014
Read review
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