The staff were very friendly and went out of their way to make our stay amazing. The view of Mt Buffalo was breath taking and the park facilities were fantastic, clean and there was a lot for our children to do to have fun. We’ve already booked our next stay!
We arrived late on Monday night (730pm) and the check-in process was seamless. Nice clean poolside villa. Very quiet of a night time and local wildlife come close to the campsite which was great for the kids. Great service all around.
Great family holiday park! The facilities are amazing, lots of things for the kids to do ranging from riding their bikes or buggies around, jumping on the jumping pillow or even fishing in the creek behind the park. The new owners are fantastic! We will definitely be back again!
We booked the 3 bedroom house with another family. There was plenty of room for all of us. The house had everything that we needed plus more! We went fishing in the river at the back of the property. The kids had fun on the pedal cars. Another highlight was sitting by the campfire after a long day of exploring while admiring the stars. The location was perfect for us to head out each day and explore the spectacular scenery around porepunkah, harrietville, mount buffalo, Mount Hotham. The new owners were really lovely and helpful. We are already thinking about when we can return for another long weekend! Very family friendly. Highly recommend this accommodation!! Thank you so much Big 4 Porepunkah, we had the best time!
Management need to focus on customer service!! The owners of the park - Jim & Sandra, are extremely rude and hostile towards guests. On one occasion, we witnessed Jim threatening to break a guests fingers for going too fast in the park (mind you, he was hooning around on his buggy going much faster, all while hurling abuse over his shoulder at people). On the day of our check out, my husband went into the office to fix up our bill, where he was greeted with anger and hostility from Sandra, regarding our 5 year old daughter. Sandra started acting irrationally towards him in front of other guests in the office - Accusing us of "trying to smuggle our daughter into the park", she yelled "you have flaunted her in front of me for 4 days without telling me she was here" and questioned our parenting by asking "do you not care about your daughter enough to declare her?" My husband tried to calmly remind Sandra that at no time, were we ever trying to hide our daughter - in fact, 2 days prior to check out my husband took her in to the office with him, where she met Sandra and Sandra sold her an ice cream. We also completed our Covid Declaration which was handed to Jim on the night of check in (which they have conveniently lost) which had our daughters details written on it. Our friends booked us a powered site for our 4 day stay - and at no point were any of us asked about kids - If we had have been, we would have told them. The conversation ended with her screaming at my husband in front of everyone as he left the office - "Just pack your stuff and get out of my park!" Aside from the owners - The park has the potential to be really nice and we did enjoy our stay with the beautiful views. When we booked to stay at BIG4 Porepunkah - We did so because of the facilities for kids, however, the jumping pillow was deflated the whole time we were there and the games room was shut due to Covid. We wouldn't recommend anyone stay at this BIG4 while it is under the current management.…