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Hotel Sercotel Experience Cayo Santa Maria

Traveller (408)
Pool & Beach (86)
Dining (31)
Overview
Visit hotel website
E-mail hotel
Jardines del Rey Cuba See on map
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
Visit hotel website
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Reviews (250)
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All reviews jazz bar tennis coach adult section entertainment staff seafood menu cuban ladies shaded palapas swim up bar low occupancy beach waiter restaurant buffet rain shower head cayo santa maria play tennis hand held shower a la carte restaurants pool deck
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1 - 5 of 69 reviews
Reviewed 4 days ago

Traveled last week in November, resort was nearly empty. Maybe 200 people with capacity around 2000. Good for the beach and pools but bad for the food. When we arrived they had some "good staff" there but everything went down the hill from there. We...More

Date of stay: November 2018
1  Thank JoeVesely
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 2 days ago

Dear JoeVesely: It is been a huge pleasure to have you as a guest in our hotel, you always will be very welcome to Cuba as to our resort. However, we feel distressed that our hotel has not met your expectations. We assure you that...More

Reviewed 1 week ago via mobile

First off, the customer service at Sercotel Experience CSM is excellent! We have been to Cuba a number of times, but I do a lot of research before considering booking a vacation for our family at a new resort. Since it only had about 50...More

Date of stay: November 2018
22  Thank Kixtastik
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 1 week ago

Dear Kixtastik: Thank you so much for reviewing your experience at Sercotel Experience. We are so proud to know guests may get such a good impression of our resort! We heartily thank the kind words you have addressed to our staff and services in general....More

Reviewed 3 weeks ago via mobile

Resort is VERY far from the airport. Hotel check in was fast, bell boy service was available all week for anything we needed. Rooms were beautiful. Resort was nice, would not rate a 5 star. Food was amazing for cuba! It was very repetitive, we...More

Date of stay: November 2018
1  Thank VenE14
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 3 weeks ago

Dear VenE14: Thank you so much for your review describing your experience at Sercotel Experience. Thanks for highlight the rooms and our bellboy service, but we understand some of our services did not exactly meet all your expectations. You can be certain that all your...More

Reviewed 3 weeks ago

This hotel is new with nice grounds but needs a lot of improvements.Let's start with the positives.First of all Check in was fast , we were the only ones that night of course, but in 5 minutes we were at our room.Roosel and all the...More

Date of stay: November 2018
5  Thank Steve P
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 3 weeks ago

Dear Steve P: I would like to thank you for taking the time to report your feedback on Trip Advisor about your stay at Sercotel Experience. We are very happy to know you liked our amazing Lobby, beach and our Restaurants. Although I apologize and...More

Reviewed 4 weeks ago

We stayed in August 2018 and finally have time time to write review because it's snowing outside. DON'T FORGET YOUR KETCHUP! - Just joking-there are all kinds of different brands of ketchup there. We had a really nice and relaxed holiday without any problems. The...More

Date of stay: August 2018
3  Thank Alexandra S
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 4 weeks ago

Dear Dan and Alexandra: It has been a real pleasure to read your comments about your stay at Sercotel Experience Hotel. It satisfies us to know you took a good impression of the hotel and its facilities in general and I want to thank you...More

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About
Description
Finding an ideal all inclusive hotel in Cayo Las Brujas does not have to be difficult. Welcome to Hotel Sercotel Experience Cayo Santa Maria, a nice option for travellers like you. More Paid wifi is offered to guests, and rooms at Hotel Sercotel Experience Cayo Santa Maria include a minibar, a refrigerator, and air conditioning. For travellers arriving by car, there is free parking. Hotel Sercotel Experience Cayo Santa Maria looks forward to welcoming you on your visit to Cayo Las Brujas. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Room Service
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
USD 74 - USD 194 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
USD 74 - USD 194 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Photos
Traveller (408)
Pool & Beach (86)
Dining (31)
Room & Suite (28)
Family and Play Areas (9)
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Questions & Answers
Ask a question
55Kim
6 December 2018|
Answer
Response from RoseAmande |
Yes, you can get WiFi in your room. Just buy a Wifi card near the reception for 1 CUC per hour.
1
Vote
55Kim
6 December 2018|
AnswerShow all 2 answers
Response from nelyak2017 | Reviewed this property |
There is wifi in the lobby, main pool and rooms, but you need to buy internet card, I think it cost 1CUC for 1hr
1
Vote
Room Tips
"Ask for a room near the beach"
Zoomboom65
3 Nov. 2018
Read review
"rooms in 3 ,4 ,5 are close to lobby. pool and buffet and restaurants"
irishSaintJohnN_b_
17 Oct. 2018
Read review
"We were in number 11in the adult section . 2 minutes from beach and pool"
croygirl
22 Sep. 2018
Read review
"Choose building 7 or 8 . They are located in the middle between beach and buffet."
healthlife4u2
20 Sep. 2018
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