Halong Palace Hotel
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Halong Palace Hotel

1, Lot 20, Dong Hung Thang Tourist Area, Bai Chay, Halong Bay Vietnam
Restaurant
Traveller (84)
Nice view during the stay of 14 day. A best choice for you to visit during in Ha Long Bay. Well training staff, Nice service and quick response. My room has great Bay view. Some rooms may have dimmer light or poor room insulation. The only point needs to improve.Besides, everything is just fine.
Dining (11)
Nice view during the stay of 14 day. A best choice for you to visit during in Ha Long Bay. Well training staff, Nice service and quick response. My room has great Bay view. Some rooms may have dimmer light or poor room insulation. The only point needs to improve.Besides, everything is just fine.
Room & Suite (7)

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Fully refundable before Sun, 26 May
Breakfast included
AU$171
Fully refundable before Sun, 26 May
Breakfast included
Get rewarded with One Key
AU$171
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#9 of 33 hotels in Bai Chay
4.1 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.5 of 5 bubbles
Value

Finding an ideal family-friendly hotel in Halong Bay does not have to be difficult. Welcome to Halong Palace Hotel, a nice option for travellers like you.

You’ll enjoy relaxing rooms that offer a minibar, a refrigerator, and air conditioning, and you can stay connected during your stay as Halong Palace Hotel offers guests free wifi.

The hotel features room service and a concierge. Plus, Halong Palace Hotel offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

Travellers looking to enjoy some crab can head to Linh Dan Restaurant. Otherwise, you may want to check out a steakhouse such as 3Vins Restaurant & Wine Bar or Vinace Italian Restaurant.

If you’re looking for something to do, Quang Ninh Museum is a nice way to spend some time.

Halong Palace Hotel puts the best of Halong Bay at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Modern

Location

1, Lot 20, Dong Hung Thang Tourist Area, Bai Chay, Halong Bay Vietnam
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Catbi Airport
34.3 km
See all flights
Van Don International Airport
1 Attraction
within 0.5 kilometers
88Reviews4Q+A17Room tips

Reviews
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Detailed Reviews
UV1951 wrote a review Mar 2020
Karmiel, Israel864 contributions130 helpful votes
4.0 of 5 bubbles
We stay one night as group at this hotel, location very good. We got very big and comfort room, it clean and well organized. We enjoy stay at the room, breakfast was good. Hospitality was very good, smile team.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jeffrey57 wrote a review Dec 2014
windsor92 contributions90 helpful votes
+1
5.0 of 5 bubbles
I had booked two 3 day crusies in Ha Long Bai and decided to stay in Halong rather than drive back to Hanoi.

I booked the hotel on line. When I arrived, I was given an upgrade to a penthouse suite on the 17th floor. The room was stunning and beautifully decorated. I had floor to ceiling windows, with views over the whole bay. The area is subject to a lot of development to make Halong a bigger tourist destination, to avoid the 3 hour drive from Hanoi.

Breakfast, was a very large buffet of both Asian and European dishes all of excellent quality.

I would recommend this hotel to anyone.
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Date of stay: December 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: All the rooms wil be excellent and there is the town of Halong just behind it if anything was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Djmurray101 wrote a review Aug 2015
Kuala Lumpur, Malaysia8 contributions19 helpful votes
5.0 of 5 bubbles
After the initial 3 hour journey from hanoi airport I arrived at the halong palace hotel. It is spectacular. Lovely staff, lovely rooms and very clean. A pleasure to stay there. The only downside is just how far away from most of the toruisty areas it actually is. Halong has not so much to do. There are no bars near the hotel but the hotel bar is very affordable. The halong bay cruise is a MUST! Very educational and amaing to witness. There is more coming to halong bay soon as i saw a new theme park being constructed by the beach and the beach being cleaned up. It has a lot of potential.

The hotel was my highlight of vietnam as it made my stay very pleasant. Thank you halong palace!
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Date of stay: August 2015
2.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Theyre all good!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from halongpalacehotel, Người quản lý at Halong Palace Hotel
Responded 17 Nov 2015
Dear Djmurray101, Thank you very much for posting us a review We are delighted to hear that you had a pleasant stay with us. Ha Long Palace Hotel is committed in giving all our guests a warm and comfortable stay through our consistent service standards. We thank you for your comments and have noted them down to look into avenues of improvement. Regarding to your comments that there is nothing around our hotel except for a few mediocre restaurants for tourist groups. In fact, Ha Long Palace Hotel was in new area of Ha Long Bay but this area is becoming the Center of most of the tourist hotels and shopping malls. Being just to walk 15 minutes from the Ha Long Bay Tourist Wharf and 5 minutes from Ha Long Night Market, Marine Plaza and CGV Service, Local Market makes it easy for guests to enjoy many attractions besides the hotel. Here, the surroundings are clean, save and with a proper infrastructure and very friendly people. Thank you again for having taken your time to write this review and we hope to have the pleasure in welcoming you back soon. Yours Sincerely, Ethan Customer Care Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carolyn wrote a review Apr 2016
Perth, Australia51 contributions63 helpful votes
3.0 of 5 bubbles
We stayed for one night, on arrival there was confusion with our booking and the receptionist was extremely rude, even her assistant was getting embarrassed about the way she was dealing with the situation. If we weren't so tired we would of stayed somewhere else. She didn't speak very good English and clearly is not the right person to have on reception.

Our room was nice, bathroom was really good, I know it sounds silly but the pillow was terrible. The restaurant was nice and breakfast was good.

The location was convenient, only a 5 minute walk to town where we had a great massage.

The staff don't speak very good English.
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Date of stay: April 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from halongpalacehotel, Người quản lý at Halong Palace Hotel
Responded 18 Apr 2016
Dear Ms Carolyn, First of all, we would like to thank you very much for choosing Halong Palace Hotel on your recent visit to Halong Bay and taking time to share your experience and impression with other travellers. We are delighted to know that you enjoyed the journey and satisfied with the room, the bathroom, the restaurant and the breakfast. Secondly, We are so sorry to hear that you felt uncomfortable with the attitude of the receptionist at check-in time. In fact, our reservation department got your booking during the lunch break, so it could not promptly update the information to the reception. Therefore, it caused your check-in was delayed for a little bit.In addition, due to the disagreement on the language, the receptionist got a little bit difficult when dealing with the situation, We pretty sure she did not mean to be rude with you - or with any every other guests. That was absolutely our faults. We wish you accept our sincere apology for every inconvenient things at the time you were there. Finally, Thank you again for having taken your time to write this review and we hope to have the pleasure in welcoming you back soon. With our warm regards, Ethan Customer Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yael r wrote a review Dec 2014
tel aviv32 contributions11 helpful votes
5.0 of 5 bubbles
a state of the art hotel. very nice modern design. nice dinner. there was not any fresh baked bread for breakfast
very quiet
they also provided cupon for drinks. the bar was amazing
the rooms are not very big but it does not matter
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Date of stay: November 2014
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoan1207 wrote a review Oct 2015
Hanoi, Vietnam34 contributions42 helpful votes
5.0 of 5 bubbles
We traveled with family for 2 nights. The staff was friendly and helpful. Room was nice(or they saw we have kid then upgraded). Pool provide you some sea view. A bit windy there as it is located on high floor. Value for money. We will come back of course.
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Date of stay: May 2015Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from halongpalacehotel, Người quản lý at Halong Palace Hotel
Responded 17 Nov 2015
Dear Hoan1207, Firstly We would like to thank you for having chosen us for your stay in Halong Bay and spending time on sharing your experience. We are delighted to hear on your wonderful stay with us. All the staffs are motivated in providing excellent service, to give all guests a memorable experience. They will go the extra step to assist any guests. We thank you for your comments. It will motivate the team to continually deliver top quality service. We look forward to welcoming you back again to Ha Long Palace Hotel in your future travels. With my best regards, Ethan Customer Care Executive
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BanhRan wrote a review Mar 2015
Hanoi, Vietnam138 contributions162 helpful votes
4.0 of 5 bubbles
This is a great hotel with just a few weak points. Overall very satisfied. The hotel is very large, with many rooms and caters to package tour groups (we saw tons of Korean tour groups there, traveling by bus). I was very happy that our check in process was fast and simple, took less than 1 minute: bravo!

We stayed in a suite room which was massive with floor to ceiling windows facing the bay. Very nice room indeed, very modern and clean. Bed was incredibly comfortable. Not too soft, not too hard. Don’t be fooled however, the view is not PERFECT because the hotel is down the road a bit, so you don’t look out directly into the beautiful rocks, they are more off to the side of the view. The first day we had trouble getting wifi in our room, but were able to figure it out in the end, although it never really worked properly and we ended up using it in the lobby at some points. Also the shower was stubborn and didn’t want to switch modes (from the hose to the overhead shower). Lights in the room were confusing because there were so many and our keycard didn’t seem to work well in the main switch (had to jiggle it to work).

Breakfast was disappointing and the staff in the breakfast area weren’t too helpful. They didn’t let us choose our table even though the restaurant was empty. Many of the tables were not even set with dishes or spoons, which made the whole restaurant seem unappealing. The dishes for breakfast weren’t really that great, and there were few vegetarian options. We didn’t eat there for dinner.

The location is fine. You are a 15 minute walk from the Ha Long Bay port and pier where all the boats launch to see the sights (or a 1 minute taxi ride). Just behind the hotel are quite a few restaurants and shops, very local feel, not really catering much to tourists. You can actually get beer for 4,000 VND at a bar on the street adjacent to the hotel, which was really cool. There are lots of hotpot and fresh seafood restaurants as you might imagine. But, it is not really a “lively” zone, there isn’t a ton to see right there. We only met one or two other western tourists, the majority here were Korean package tourists, also in the surrounding hotels.

The hotel has a bar which was fine. We had a free drink there (compliments of the hotel) and then bought one more beer. Nothing special. Loud top 40 music. Not a place I’d want to hang out long. Some of the staff was very friendly and eager to work with us to get our order. Other staff seemed confused and forgot about giving us our bill.

I didn’t use the pool but it is nice, on the 5th floor rooftop and looks out to the ocean. Lobby is massive and gleaming. We were never once bothered in our room by staff or cleaners (this is a major plus). Overall I liked the hotel a lot, it just needs to improve a bit.
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Date of stay: March 2015
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joanna1973118 wrote a review Feb 2015
Berlin, Germany36 contributions32 helpful votes
5.0 of 5 bubbles
We stayed one night in Halong Bay and this place was great! The hotel was very clean and the staff very nice. The breakfast was wonderful....lots to choose from and delicious. The beds were very comfortable but the cot was extremely hard. Housekeeping did come and put some padding when we called about it. The hotel was extremely close to the cruise port (we could have walked!) I would definitely recommend this hotel to others!
Read more
Date of stay: February 2015
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from halongpalacehotel, Người quản lý at Halong Palace Hotel
Responded 17 Nov 2015
Dear Joanna1973118 First of all, We would like to give a sincere thank to you for your staying at Ha Long Palace Hotel. We are delighted to hear on your wonderful stay with us. All the staffs are motivated in providing excellent service, to give all guests a memorable experience. They will go the extra step to assist any guests. We thank you for your comments. It will motivate the team to continually deliver top quality service. We look forward to welcoming you back again to Ha Long Palace Hotel in your future travels. With my best regards, Ethan Customer Care Executive
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick P wrote a review Feb 2015
Sydney, Australia4 contributions7 helpful votes
4.0 of 5 bubbles
Booked online and was offered a free upgrade if we booked our Cat Ba tour through the hotel. We took the offer and were given a suite on the 15th floor with a nice view. The hotel was very nicely decorated and staff were friendly and decent english. We found we could of got our tour cheaper if we booked it seperate but it was well worth it for the upgrade. Our tour included private transport to and from all locations with a guide on Cat Ba itself. 10m speedboat ride back to Ha Long made it a very pleasurable experience. Thank you Halong Palace :D
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Date of stay: February 2015
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from halongpalacehotel, Người quản lý at Halong Palace Hotel
Responded 17 Nov 2015
Dear SkumSkurin, Thank you so much for allowing us to be your hotel for your stay in Ha Long City. We are delighted to hear that you had a pleasant stay with us. Ha Long Palace Hotel i is committed in giving all our guests a warm and comfortable stay through our consistent service standards. We thank you for your comments and have noted them down to look into avenues of improvement. Should your future travels bring you back to Ha Long city, it will be our pleasure to welcome you back to Ha Long Palace Hotel With my best regards, Ethan Customer Care Executive
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lsp168 wrote a review Dec 2014
Kuala Lumpur, Malaysia9 contributions8 helpful votes
3.0 of 5 bubbles
The room looks nice and comfortable. location is okay but not much activities around unless a trip to the casino which is about 10 minutes away by taxis cost USD5.

Breakfast was not good with limited choices , could be due to off peak session. Overall stay is alright.
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Date of stay: December 2014
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WasanthaSamarasekera asked a question Jan 2018
Glen Waverley, Australia344 contributions115 helpful votes
Why no one says about the in house Diamond restaurant?
Answer from halongpalacehotel
Halong Bay, Vietnam
Dear Wasantha, Thank you so much for your question. It is my pleasure to answer your question as below: Our inhouse Diamond Restaurant is always glad to be of serive to make our guest satisfied. However, the guests who stay at our hotel often go out to try the food at somewhere else, maybe because they want to discover the town, so that's the reason why very few people talk about the Diamond Restaurant. Our appreciation again for your nice comment and we look forward to accommodate you again in the future. Sincerely yours, Ethan Sales Manager
Answer from halongpalacehotel
Halong Bay, Vietnam
Dear Wasantha, Thank you so much for your nice comment about the in house Diamond Restaurant. Our goal is always to make sure that all our guests have a wonderful stay with us and The Diamond Restaurant is glad to be of service to make our guest satisfied. Our appreciation again and we look forward to accommodate you again in the future. With me best regards, Ethan Sales Manager
Kathy H wrote a tip Nov 2018
Medford, Oregon159 contributions50 helpful votes
4.0 of 5 bubbles
"If you're interested in the view, get a higher room."
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trintrav wrote a tip Nov 2018
Cookeville, Tennessee315 contributions201 helpful votes
4.0 of 5 bubbles
"ask for a room with a view!"
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WasanthaSamarasekera wrote a tip Jan 2018
Glen Waverley, Australia344 contributions115 helpful votes
5.0 of 5 bubbles
"Room with a view to bay."
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TheUglyDog wrote a tip Jan 2018
Orlando, Florida297 contributions140 helpful votes
5.0 of 5 bubbles
"Ask for one facing the bay on a higher floor."
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AndrewGeb wrote a tip Oct 2017
Bay of Fundy & Annapolis Valley of Nova Scotia, Canada150 contributions167 helpful votes
3.0 of 5 bubbles
"Good views of the bay in higher floors."
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Not the right property for you?
There are more places to choose from in the Bai Chay area.
PRICE RANGE
AU$54 - AU$73 (Based on Average Rates for a Standard Room)
LOCATION
VietnamQuang Ninh ProvinceHalong BayBai Chay
NUMBER OF ROOMS
111
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HALONG PALACE HOTEL (AU$54): 2024 Prices & Reviews (Bai Chay, Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Halong Palace Hotel
Which popular attractions are close to Halong Palace Hotel?
Nearby attractions include Bai Chay Commercial Center (0.2 km).
What are some of the property amenities at Halong Palace Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Halong Palace Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Halong Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Halong Palace Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Halong Palace Hotel?
Conveniently located restaurants include RedCoral Halong Indian Halal Restaurant, Cua Vang Restaurant, and 14 Pizza Halong.
Are there opportunities to exercise at Halong Palace Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Halong Palace Hotel have airport transportation?
Yes, Halong Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Halong Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
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