Ha Long Essence Premium Hotel
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Ha Long Essence Premium Hotel

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About

4.5
#1 of 6 special hotels in Bai Chay
4.0 of 5 bubbles
Location
2.0 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.7 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars

Location

HD7-33, Châu Mỹ, Bai Chay, Halong Bay Vietnam
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Catbi Airport
35.6 km
See all flights
Van Don International Airport
43.7 km
See all flights
12Reviews2Q+A1Room tip

Reviews
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Detailed Reviews
Mali B wrote a review Aug 2023
4.0 of 5 bubbles
The staff have good English, the rooms are clean, and there is good wifi.

There was more of a language barrier in text than in person, which may be why they forgot us at Hanoi airport and we waited an hour for transport that was only booked 5 mins before it picked us up. We were rather angry as we were two women travelling by ourselves and a taxi from Hanoi would’ve been cheaper and we felt unsafe with the driver who collected us. The hotel did make up for it though and discount our taxi fare, as well as give us one room free upgrade (though not sure which it was as the rooms were very similar) & a discount, and offered us free breakfast which we didn’t opt for as we were wanting western breakfasts by that time.

The hotel staff were extremely friendly and helpful despite our angry beginnings, and went above and beyond. There is little to no phone reception indoors & I thought I had a problem with my sim and the hotel staff called the phone provider and discussed the issue and troubleshooted with me. They arranged taxis for us and negotiated fares as grabs weren’t working. They suggested restaurants and directed me to mini Marts, and were very knowledgeable.

The fridges are rather small and I had to take out the shelves to fit my water bottle, and there was no freezer.

The area surrounding the hotel was only developed two years ago (during covid) & most buildings are very empty so there’s very little around to do during the day except if you get a taxi. The bar doesn’t serve alcohol which I thought was strange but it appears as if very few (if any) of the hotels in the area did.

Overall, there is nothing wrong with the hotel, but they are in an unfortunate circumstance of trying to start a business in a ghost town due to covid.

I think their staff are their greatest asset and I’d still stay there again despite our issues; I just wish we’d have known the issues before we arrived and would probably arrange my own transport.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Danielle B wrote a review June 2023
5.0 of 5 bubbles
My boyfriend and I were staying in Halong and the Essence hotel was a perfect spot for our stay! The rooms are nice, modern, clean, and cool. The location was great - a quick walk to the beach, and a quick scooter ride to the bars and restaurants in town. The staff was absolutely AMAZING and was helpful in every way - with booking taxis, giving recommendations, making sure we had clean towels. We would definitely recommend Essence hotel to anyone visiting the area!
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trang wrote a review Nov 2020
5.0 of 5 bubbles
We spent 2 nights here and its worth your money. The GM and receptionist are more than friendly and supportive. An elegant and cozy decoration. The room is big enough and fully furnitured with smart tv, etc. The hotel is 500m to the beach. However, this is not the centre of the city so you need to drive abt 10km to discover the whole city and food
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roam17936826216 wrote a review June 2024
Melbourne, Australia
1.0 of 5 bubbles
The hotel in Halong was terrible. I booked this hotel because they have really good review on Booking.com, but the actual experience is further than I can imagination. Upon checking in, the staff told me the hotel is fully book and they have room for me at their other newer Hotel nearby. But when I saw the "new" room, it was so tiny and the window literally look at the parking lot (my original booking with them is a Suite room and it looks so spacious online). They downgraded my room without any notice, which was completely unacceptable. The room was subpar and did not meet the standards I was expecting based on the booking. But what really got on my nerve was when I complained to the staff, they called their Manager at the original Hotel and he called me back shortly, but not to apologize ¡¡¡ He said the room has basic what everybody need which is a bed and a toilet and a window¿¿ And I can hear him laughing behind the phone with other people noise in the background¡ If you think this level of service is what you are looking for, then be aware the staff and their manager can treat you like nothing. I would not recommend this hotel to anyone looking for a pleasant stay in Halong. The lack of transparency and poor quality of the accommodations made for a very disappointing experience.
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Date of stay: July 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alwin F wrote a review July 2023
5.0 of 5 bubbles
Great hotel with very friendly staff. We stayed for 3 nights with family of 5 in 2 rooms. Rooms were very clean and comfortable. Hotel is also walking distance from the beach. Staff helped us with booking trips and taxis, and generally made every effort to make our stay as pleasant as possible. Highly recommended!!
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Ask the hotel staff to help you organise your trips, they are very efficient and helpful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vir Singh L wrote a review Jan 2023
5.0 of 5 bubbles
Highly recommend this hotel! The staff will go out of their way to make your stay comfortable and are always available. The hotel manager, Tom with all the arrangements be it from airport pick up, special room requests, ha long bay cruise and drop off at Hanoi everything was well taken care of. Can’t emphasise enough what a pleasure it was to stay at this property!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeanette G wrote a review Apr 2023
5.0 of 5 bubbles
Very welcoming place. Spotlessly clean hotel. They even gave me medicine for a dodgy tummy. They upgraded our room when we got there... Short walk into town and beside the beach. New development in a very quiet, developing area.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anthony H wrote a review June 2024
4.0 of 5 bubbles
Great hotel in quiet neighbourhood. Friendly staff. Arrived early and the accommodated is with a room which was excellent. Well priced. Clean room. Comfortable beds. Breakfast was ok. Wifi. Close to beach and only a short distance from town and restaurants.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
lê hoà wrote a review Apr 2024
Ha Long, Vietnam
5.0 of 5 bubbles
One of the best hotels I stayed in the northern region, the service received was better than the price. Clean, located next to the sea, friendly staff, new facilities are more beautiful than expected.
The hotel is mostly foreign guests, so it is quiet
Will definitely return to the hotel.
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Google
Date of stay: April 2024Trip type: Travelled on business
Room Tip: Có thể đặt tàu tại đây
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo W wrote a review June 2023
Manchester, United Kingdom
5.0 of 5 bubbles
Lovely hotel. New, clean and excellent value for money. It’s close to the beach, the port (to access the bay cruises) and there are restaurants and places nearby.
Staff are friendly and the room was very nice. Perfect place to stay when visiting ha long city.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alwin F wrote a tip July 2023
2 contributions
5.0 of 5 bubbles
"Ask the hotel staff to help you organise your trips, they are very efficient and helpful."
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Not the right property for you?
There are more places to choose from in the Bai Chay area.
PRICE RANGE
AU$38 - AU$61 (Based on Average Rates for a Standard Room)
LOCATION
VietnamQuang Ninh ProvinceHalong BayBai Chay
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HA LONG ESSENCE PREMIUM HOTEL (AU$38): 2024 Prices & Reviews (Bai Chay, Vietnam) - Photos of Specialty Hotel - Tripadvisor

Frequently Asked Questions about Ha Long Essence Premium Hotel
Which popular attractions are close to Ha Long Essence Premium Hotel?
Nearby attractions include Dau Go Cave (0.5 km), Castaway Island (0.5 km), and Ha Long Pearl (0.7 km).
What are some restaurants close to Ha Long Essence Premium Hotel?
Conveniently located restaurants include Á Đông Cuisine, Papa's BBQ, and Vinace Italian Restaurant .
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