Tom's Family Hotel
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Tom's Family Hotel

78 Vuon Dao, Bai Chay, Halong Bay 200000 Vietnam
Traveller (2)
Room & Suite (23)
Dining (1)

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About

4.5
#4 of 9 small hotels in Bai Chay
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Service
5.0 of 5 bubbles
Value
Tom’s Family hotel là khách sạn gia đình tại địa chỉ 78 vườn đào, bãi cháy tp hạ long
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Concierge
Non-smoking hotel
Laundry service
Paid internet
Breakfast available
Shuttle bus service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Classic
Budget

Location

78 Vuon Dao, Bai Chay, Halong Bay 200000 Vietnam
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Catbi Airport
37.2 km
See all flights
Van Don International Airport
42.1 km
See all flights
22Reviews0Q+A0Room tips

Reviews
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Traveller rating
  • 17
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  • 0
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  • 2
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Detailed Reviews
cautioukim wrote a review Jan 2020
grimsby11 contributions17 helpful votes
5.0 of 5 bubbles
My friend & I are travelling Vietnam & needed a place to stay after our Halong cruise. Great little place. Walking distance to restaurants & the cable car. We are ladies travelling alone & we were well looked after. Would be ideal for backpackers too. Clean comfy bed, plenty of hot water & great hospitality. Would recommend & believe me I am fussy.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nghĩa wrote a review Nov 2018
Hoi An, Vietnam22 contributions5 helpful votes
5.0 of 5 bubbles
Very nice place, lovely people.best place to stay in Ha Long city. Close to the beach, park and market. Very easy to book the Halong bay tour. Hope can see you again.Lên Lên Lên Khùng hẹn gặp lại sớm. Live ya
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Date of stay: September 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian_0805, Người quản lý at Tom's Family Hotel
Responded 14 Nov 2018
Dear Nghĩa N We would like to say thank you so much for spending the time to share with everyone here your experience with our Cong Nga Hotel. It is the most meaningful gift that all Hotel's staffes received from you. I do hope that you will come back and recommend your family members and your friends to travel when they have plan to take a hotel to Halong Bay. I wish you and family good health, prosperity and happiness. Sincerely yours Cong Nga Hotel team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carocaroca wrote a review Oct 2019
4 contributions1 helpful vote
5.0 of 5 bubbles
We spent a night in this family run hotel before our Halong Bay cruise. The hotel is comfortable and the hosts are very nice especially Tom who went out of his way to ensure we safely made our way to the harbrour. We weren't sure we would be able to find the location where our cruise was departing and Tom joined us in the taxi to help us find it once there. We are very greatful and recommend this hotel. Thanks again Tom for your kindness! :)
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Chủ sở hữu at Tom's Family Hotel
Responded 20 Nov 2019
Thank you very much for the good appreciation for me and for my family, we will try to do better to meet the needs of our customers, once again thank you very much.
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Vacays4life wrote a review Feb 2019
Queensland, Australia52 contributions52 helpful votes
1.0 of 5 bubbles
Booked a bus to Hanoi two days in advance, we paid and were given a ticket. We r waiting in lobby well ahead of the time we needed to be there and no one shows up, it seems they have forgotten us but only guy who can speak english is acting like it's all fine when it clearly is not and he is making many phone calls. Someone finally picks us up and takes us to the marina to apparently meet the bus except there is no bus, we had to wait even longer until they could throw us onto a day tour bus that clearly wasn't organized. Total scam and worst transport experience in all Vietnam. Couldn't find email or any way to contact property after the fact. UNACCEPTABLE!!!
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Date of stay: February 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Tổng giám đốc at Tom's Family Hotel
Responded 22 Mar 2019
I am very sorry about this incident, we will overcome and commit that we will not make a mistake again.
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Deb Singh wrote a review Mar 2019
Phnom Penh, Cambodia10 contributions
4.0 of 5 bubbles
The room was very clean and the bed here so comfortable! Staff were lovely and breakfast great. This hotel is central to everything pretty much, just a short walk to most attractions and main street. Owner spoke English quite well and made sure I felt welcomed. Unfortunately it rained during my stay in Ha Long but that is the fault of the gods :) i didn't mind chilling in my room though. Can't think of anything bad to say about this hotel!
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Date of stay: March 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walid R wrote a review Mar 2019
Hamina, Finland52 contributions2 helpful votes
4.0 of 5 bubbles
Really enjoyed the stay in this hotel, location is a walking distance from an attraction park and is relatively close to the port. The hotel is small but has a cozy touch to it and the owner is very friendly and helpful and speaks english well. They have good connections with high quality and cheap boat tours on Halong Bay.
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Date of stay: February 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Chủ sở hữu at Tom's Family Hotel
Responded 22 Mar 2019
Thank you for the good review of our hotel, I will try to maintain and do better to provide every customer with the most meaningful vacation at our hotel.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JuCoAbroad wrote a review Mar 2019
11 contributions3 helpful votes
5.0 of 5 bubbles
We absolutely enjoyed our short stay in this very clean and comfortable hotel. The hotel is in walking distance from the city centre, which makes it pleasantly calm. However, the construction site next to the building is a source of noise. Still, we could rest at night without any disturbance.

The hosts were very friendly and commited to make our stay as pleasant as possible, giving us valuable information about local prices and what to look out for, additional to the general recommendations what places to visit. I am a white European and my friend has a Vietnamese background and the hosts told us that they have specialised to cater to both European travellers and Asian couples. Which means that the hotel is not crowded and the other guests are mostly very quiet. To the hosts it seems to be very important to not let the guests be fooled by excessive prices. Even going so far that from time to time they argue with the cabdrivers, should they charge an extra fee despite the transfer being included in the hotel price. However, we haven’t experienced this ourselves, that is just something they told us.

To us the family running this hotel seems very trustworthy and passionate about the work that they do.
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Date of stay: March 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Người quản lý at Tom's Family Hotel
Responded 22 Mar 2019
Thank you for the good review of our hotel, I will try to maintain and do better to provide every customer with the most meaningful vacation at our hotel.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark M wrote a review Jan 2019
2 contributions1 helpful vote
4.0 of 5 bubbles
Budget price hotel but amazing value for money. Clean rooms. Great location near to Sunworld and plenty of restaurants and bars. As a lift to all floors. Price also includes breakfast which is basic but edible.
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Date of stay: January 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Chủ sở hữu at Tom's Family Hotel
Responded 21 Jan 2019
thank you for your comment we thank you very much
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Maurizio D wrote a review Dec 2018
Province of Trento, Italy5 contributions
5.0 of 5 bubbles
Very good accommodation. The staff Kim is a friend and help for any question(rent bike motorbike tour taxi...)
The room is clean and located in centre of Halong.
Best in relation from price and offer.
The room is equipped with A/C hair dryer TV fridge shower in private bathroom with hot water. Big bed and sleeping well because is located and quite position.
Near of the hotel is possible to find market and restaurants.
In 5 minutes by walking is possible to arrive in the cable station.
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Date of stay: December 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Người quản lý at Tom's Family Hotel
Responded 24 Dec 2018
Thank you so happy to know you, your life experiences it is a lesson for me to learn, once again thank you and when I hope to see you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miikka Holma wrote a review Nov 2018
1 contribution
5.0 of 5 bubbles
We stayed here just for 1 night but it was one of the best hotel nights I've had in ages. Clean ane comfortable rooms and bed, great breakfast, amazing bathroom and most importantly the family running the hotel were absolutely amazing and made us feel so at home. They helped us with everything and really helped us make the most of our short time om Halong! Highly recommended!
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Date of stay: November 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from My-name-is_Kim, Chủ sở hữu at Tom's Family Hotel
Responded 22 Nov 2018
Thank you very much for knowing you, it is also great memories with our family about you we miss you and hope to welcome you to our house once again please Thank you very much:kissing_heart::kissing_heart:
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$18 - AU$21 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cong Nga Hotel
LOCATION
VietnamQuang Ninh ProvinceHalong BayBai Chay
NUMBER OF ROOMS
12
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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TOM'S FAMILY HOTEL (AU$18): 2024 Prices & Reviews (Bai Chay, Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Tom's Family Hotel
Which popular attractions are close to Tom's Family Hotel?
Nearby attractions include Sun World Ha Long Complex (0.5 km), H Club (0.3 km), and Amazon Bar (0.4 km).
What are some of the property amenities at Tom's Family Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
Which room amenities are available at Tom's Family Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Tom's Family Hotel?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Tom's Family Hotel?
Conveniently located restaurants include Linh Dan Restaurant, The Zebra, and Indian Master Food.
Does Tom's Family Hotel have airport transportation?
Yes, Tom's Family Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Tom's Family Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Bai Chay.
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