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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
As the story goes, the mythical Lamarck University or Lam U was named after the French scientist Jean Baptiste Lamarck and was devoted to the study of all things natural until it was closed in 1975. Fortunately, Lam U has been resurrected to her former glory by the vigorous entrepreneurs of Vietnam's Sun Group and the starchitech, Bill Bensley in the form of JW Marriott Phu Quoc Emerald Bay. This hotel in Phu Quoc, Vietnam is unlike any other hotel or resort in Vietnam. It features 5-star luxury, a quirky style and an unparalleled location on the pristine beaches of Phu Quoc.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled on a pristine beachfront, JW Marriott Phu Quoc Emerald Bay Resort & Spa is lauded for its attentive service and culturally rich atmosphere that captivates guests. The luxurious amenities, including multiple pools and restaurants, add to the indulgent experience, though dining and accommodation can be pricey for some.
Spacious rooms with breathtaking views receive high marks, and the hotel's commitment to cleanliness is evident throughout. While minor room issues are occasionally mentioned, the overall setting and array of activities make for a special and memorable stay.
Location
Beachfront
Atmosphere
Artistic
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
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Our girls getaway trip was so relaxing. Before we arrived, I was in email correspondence with the team, they were all so helpful and speedy in response. Special thanks to Jayden and the lovely Huong who helped us arrange all of the activities and especially squeezed out a boxing class for us. We arrived our room to find a lovely handwritten note by the GR team and some lovely macaroons. It was a sweet touch because we hadn’t requested any special occasion, but from our email correspondence they knew it was a friends’ reunion trip. Our room also had a beachfront access which was amazing. Every morning we would wake up, stroll out to catch the sunrise, then walk back to our room to catch up on sleep. All of the activities offered on site were amazing. Thanks to Ha our sunrise yoga teacher (we wished they could utilize their advantage of the beach and host yoga sessions on the beach instead), Phi our boxing coach, and special shoutout to Tai the person who helped us on the beach with SUP and kayak activities. He was SO warm and helpful, the best actually, he helped us take so many photos while we were in the water and even videoed the process of us paddling the SUP without us asking. He also proactively helped most the sun beds closer to the water so that we could sun tan, offering us water and helping us take beverage orders. We went to the same beach again the next day but the two male attendants that day were disappointing compared to the level of pampering we received from Tai the day before. We really missed him. The only part that we did not like about the property was the Chemistry Bar. We redeemed my 2 complimentary Titanium drinks voucher there, and we ordered additional food that we paid to go along with our drinks. We already remarked that my friend is allergic to cilantro but they still served cilantro in both of our dishes. The staff there were lethargic, not hospitable, not eager to solve our problems. When we tried to get the bill, we could not find anyone so I walked to the counter to settle only to find 3 staff standing there with 1 of them using her phone not looking up (there was only 1 other table besides us at that time). Totally ruined our day. But Huong did a great job recovering and reached out to us. If it wasn’t for her, we would still be quite upset. I mean, allergies aren’t something that should be taken lightly, especially when we dined at 2 other restaurants previously and told them each time of our allergies. At a hotel like JW I would think that they would do a better job at communicating amongst themselves to remark what food their in-house guests are allergic to. Another side incident was that after breakfast one day as we strolled on the beach back to our room, a dead dog was washed up to the beachfront in front of our room. I called guest services and they sent their Security team and beach cleaners to remove it immediately. But all in all we were still satisfied with the overall experience. Everyone is so warm and says “Xin Chao!” every time they pass by you. We will definitely return.
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Date of stay: December 2024Trip type: Travelled with friends
Room Tip:Ocean is quite dirty, so always be on a lookout of what’s in the water and watch your surroundings.
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Response from JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa
Responded 26 Dec 2024
Dear missypinkaholic, Thank you for sharing a detailed review of your stay. We’re delighted to hear that you enjoyed the breathtaking sunrises, your relaxing beachfront room, and the personalized touches from our team. It’s wonderful to know that Jayden, Huong, Ha, Phi, and Tai contributed to making your experience memorable—your kind words mean a lot to them. We sincerely apologize for the issues you encountered, particularly at the Department of Chemistry Bar and with the cilantro in your dishes. Allergies are indeed a serious matter, and we will address this with our team to ensure better communication and attentiveness. We also regret the unfortunate incident on the beach and appreciate your patience as our team handled the matter promptly. Your feedback is invaluable, and we will use it to improve. We hope to welcome you back and provide an even more seamless experience next time. Happy New year to you and your loved ones! Warm regards, Ian Mahajan Director of Operations JW Marriott Phu Quoc Emerald Bay Resort & Spa
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- My family stayed at JW Marriott Phu Quoc for 3 nights. During the stay, the staff members are from Front Office team are Nick, Dora, Huong Kaori, Trinh, Tien, Cindy, Hurbert and Joy kindly greeted & welcomed our family to the resort. The check-in and check-out process was extremely smooth and upon arrival, we were offered a delicious welcome tea drink "Hibicus iced tea" & cold towel. The Concierge & Bell team: Lion, Ty, Tri Binh, Khang Hi and Dane also helped us with the luggages and buggy requested. - Before check-in, we had lunch at Red Rum, the staff was extremely attentive and friendly. My younger brother forgot 1 toy bag when we had lunch and they was help us about finding it. - One of the room was humid since we turned on air conditioner during opened the door from the balcony. Thanks to Puvi and Soda from At Your Service team for helping us to set up dehumidifier and informed Engineer team checked. Moreover, thanks to Kim Duyen, Jessie, Phuong Nhi and Lan Vy for taking care all the requests from us. - Breakfast at Tempus brought us an memorable times. Especially chef Li, Leo, Quy, Kong and Mia took care of us throughout and making us feel very comfortable. We are very thankful for those bright smiles and assistance throughout the meal. - Cherry & Hoa from Housekeeping team did a great job of cleaning our rooms. Every single staff member we came across during our visit said "Xin Chao" to our family with a bright smile! - This is my second time choosing JW Marriott Phu Quoc and I proudly say that we experienced a truly first class service. Thank you the JW Marriott Phu Quoc team for an unforgettable stay.
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Date of stay: July 2024Trip type: Travelled with family
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Response from Emerald Bay JW Marriott Phu Quoc, Chủ sở hữu at JW Marriott Phu Quoc Emerald Bay Resort & Spa
Responded 1 Aug 2024
Dear GrandTour53728590024, Thank you for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa for your family this summer. It is great to hear that you had a fantastic time during 3-night stay with us. We truly appreciate that you enjoyed every moment, from check-in to check-out and that you remembered most of our staff, it our pleasure to take care your family. All your compliments will inspire us to continue delivering exceptional experience for all our guest. Once again, thank you for staying with us at JW Marriott Phu Quoc Emerald Bay Resort & Spa. We look forward to welcoming you back for another memorable experience in the near future. Best regards, Mia Nguyen Marketing & Communications Manager mia.nguyen@marriott.com
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The hotel is decorated with beautiful wheels, everywhere is a card, the first push to the sea room, just sitting on the terrace to see the sunrise, very romantic. There is a very careful sun oil supply next to the pool, the sandy beach staff is specialized in cleaning garbage very clean, the room design is also comfortable, the housewife is clean, and the breakfast is diverse and delicious.
Thank you staff NHAN carried us to the room kindly introduced the facilities of the hotel, and also thank the hospitality department MAURICE in addition to the facial identification registration for us for the ticket, also provided a lot of travel advice. Thanks to the excellent staff of the hotel, we were very pleased with this stay.
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Date of stay: November 2024Trip type: Travelled as a couple
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quiet, luxurious artistic hotel in a beautiful green environment: coconut trees along the beach, maintained garden. It is rare to have thought of the design of a hotel with such a sharp decorative thread (around scientific Lamarck) and with so many details. The rooms are also beautiful (beware of ears sensitive to the noise of the air conditioning generators: they are at the top of the buildings; it is therefore better to choose a lower floor to avoid the humming all night long) Warm and spacious swimming pools. Grand breakfast Affable and helpful staff Free bicycle rental authorized outside the resort. If like us, you like to go to restaurants outside the hotel in the evening, there are only three restaurants along the beach with pretty bad value for money and frankly not great in terms of flavors... The only big downside is the beach littered with waste (it is collected during the day but it is lost in advance... there is so much...) so you sometimes have to swim among bags, plastic packaging, used condoms, toothbrush, etc. etc. What a pity .
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Date of stay: January 2024Trip type: Travelled as a couple
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really liked the hotel. Wonderful architecture and concept, super staff and service! The territory is large, very green, and is constantly maintained. The sea was clean, garbage was constantly removed from the sea, there are free kayaks and boards on the beach. The pools are great. The food in the restaurants is varied and tasty, as in all Marriott chains. Very attentive and friendly waiters. Special thanks to Luci and Leo! A calm, aesthetic holiday in Fukuoka was a success! Thank you very much!
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A beach resort hotel renovated from a university is full of characteristics. The very high floor has a very gorgeous and comfortable design. The exquisite furnishings match the theme and every detail is carefully crafted😍🤩It is very eye-catching😍 The resort's private beach has clear water and fine sand, making it a perfect choice for a relaxing getaway away from the hustle and bustle⛱️🌴 We stayed at the Department of Fine Arts and enjoyed the sea-sky swimming pool, blue sky, green trees and natural beauty, relaxing and freehand. However, you should be careful with the sudden deep water in the adult pool📌 My husband and I returned to campus and worked as naughty students for 5 days ⚽️🥅 🚲🏀🛶🌅♟️🪰🐠💐🌴🍜🎊🛁🏊♂️🚣♀️🛀👣 We enjoyed many activities in the resort, which was very fulfilling and enjoyable. The hotel I cannot but praise the staff's service, eg. Maurice, Alice, Duc, etc. are very attentive and always have a friendly smile. I feel happy and relaxed now. I would also like to thank the staff for their special assistance during my foot injury. She is also full of enthusiasm for her work, which is great👍 In terms of food, the quality and variety of the buffet breakfast included are also good, the drinks are particularly attractive, and the reception and service are very considerate👍👍 At your own expense, PinkPearl Fine dinner is a romantic and elegant process, with unforgettable environment, dishes and pink ladies reception💞🍽😋 I would also like to praise the birthday wishes sent by the hotel. It is the most surprising and thoughtful arrangement we have ever experienced. It adds a lot of atmosphere🎂✨️🕯🕯🕯🕯🪔 I hope to have the opportunity to visit this campus vacation paradise with my family and friends🕍🏰
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A large complex with interesting architecture and a very pleasant atmosphere. Rooms with a very pleasant design. Very well-maintained territory with lush vegetation. Very diligent staff. There is a choice of rooms with garden view and sea view, but in fact all (it seemed to me) rooms have windows facing the sea. Between the sea and the houses is a garden in which the trees and bushes largely obscure the sea view. It seems that only a few rooms have an ideal sea view. A good beach and three different pools. The famous seashell pool is spectacular in drone photos taken from high up, but when you are by the pool you don't notice this effect. Despite the fact that the hotel is large and there are a lot of people at breakfast, it is so well organized that there are no queues at breakfast. The breakfast selection is rich, while if you don't like Asian food, then the selection is actually not very rich, but everything that is offered is delicious. The prices in restaurants and bars are similar to those in good restaurants in the centre of Paris, which seems too expensive in Vietnamese conditions. However, there are several reasonably priced restaurants on the beach nearby. The price of accommodation is of course very expensive in the local context, but the experience is very special and I am glad that we spent a few days here.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
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Response from JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa
Responded 16 Dec 2024
Dear Yllar, Thank you for your thoughtful and detailed review. We’re delighted to hear that you enjoyed the unique architecture, lush surroundings, and warm atmosphere at Lamarck University. It’s wonderful that you appreciated the well-maintained gardens, diligent staff, and our award-winning pools. We’re proud to offer a truly special experience, and we’re so glad you chose to spend a few days with us. Your kind words inspire us to continue creating memorable stays for our guests, and we hope to welcome you back for another extraordinary stay. Wishing you and your family joyful and fulfilling holidays! Kind regards, Ian Mahajan Director of Operations JW Marriott Phu Quoc Emerald Bay Resort & Spa
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First of all, this hotel is old. Do not expect new equipment or modern infrastructure. Everything feels outdated, and as you walk past the restaurants, there is a constant smell of kitchen oil. The rooms are spacious and generally pleasant, but again, they feel dated. During our stay, several items broke. For example, the ice bucket in the room was rusted on the inside and emitted an unpleasant odor, indicating it had probably not been cleaned or used in years.
My second major point of criticism is the service. While the staff are generally friendly, most are untrained and lack English proficiency. I suspect that, particularly during the Christmas holiday season, the hotel hired a number of untrained employees. This results in high-season prices being charged for a service experience that is mediocre at best. During my five-day stay, there were numerous occasions where we had to resolve issues ourselves because the staff either didn’t understand the problem or didn’t consider it important. For instance, the check-in process took 20 minutes, and when I asked if it could be expedited, I was firmly told, “This is our procedure,” and asked to sit and wait.
This property, like many others on this island, feels like a mass-market luxury tourist factory. Do not expect the staff to pay attention to details. The overall experience is akin to receiving 2- to 3-star service in an old hotel located in a stunning setting. Considering the room rates, I would rate the infrastructure and service at 1.5/5, the food at 4.5/5, and the location at 5/5.
I have traveled extensively in Southeast Asia, including Vietnam, and I must say that what this property offers for over USD 400 per night falls far below expectations. I have stayed in luxury hotels across the region, including more than 100 nights in Marriott properties in 2022, and this hotel does not measure up. I cannot recommend it.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa
Responded 29 Dec 2024
Dear MarkusS822, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations. While we are delighted that you enjoyed the stunning location and the quality of the food, we understand that other aspects of your stay fell short. Your comments regarding the outdated facilities, service challenges, and staff training are concerning, and we take them very seriously. Please be assured that we will review these issues internally to identify areas for immediate improvement. We strive to provide an exceptional experience for all our guests, and it is clear that we did not achieve that during your stay. Your insights are invaluable to us, and we truly appreciate your honesty. Should you wish to discuss your experience further, please do not hesitate to reach out to us directly. We hope to have the opportunity in the future to provide you with the better experiences. Happy New Year to you and your loved ones! Warm regards, Ian Mahajan Director of Operations JW Marriott Phu Quoc Emerald Bay Resort & Spa
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I stayed in this resort in 2018 and it feels the entire service team has elevated themselves to another level this time. Upon existing the airport, the service team greeted us with cold towels and water to refresh ourselves from the flight. The butler and the service team was already waiting for us when we arrived the resort. Seamless check-in and showed us the resort facility. We have 4 teenage boys and they were just full of energy and jumping around at the game room and pool. I want to especially thank Tuyet as she provided an amazing service. Whatever and whenever we needed something, she was there to help us. We have been to several other resorts in Phu Quoc and this is so far the best spot in the island.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Emerald Bay JW Marriott Phu Quoc, Chủ sở hữu at JW Marriott Phu Quoc Emerald Bay Resort & Spa
Responded 20 Oct 2024
Dear SuperHyperJason, It is truly heartwarming to know that our team's efforts have exceeded your expectations. Your kind words about Tuyet and the entire service team mean a great deal to us. We pride ourselves on providing exceptional hospitality, and it's wonderful to hear that we were able to make your stay so memorable. We hope you will return to our university in the future and experience our continued commitment to excellence. Thank you again for your wonderful review. Best regards, Ian Mahajan Director of Operations JW Marriott Phu Quoc Emerald Bay Resort & Spa
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Having never been to Phu Quoc, we were initially unsure of where to stay. We opted for the JW as the reviews were all positive and I can certainly confirm that the hype was all true.
From check-in to dining to check-out, the resort is so welcoming. I had mentioned to the check in team that we were there for my wife's birthday and wherever we went in the resorts, most of the staff knew and wished us. Not sure how this is done, but amazing.
The rooms are spacious, and ours overlooked the seashell pool and the beach. Clean and neat, the housekeeping staff were super accommodating to our timings, so it was zero stress.
The department of chemistry aka "the bar" is so comfortable and relaxing, you can easily spend a few hours just gazing at the ocean and sipping some pretty wonderful drinks. The breakfasts were good, but this is the only time you would see a crowd as the resorts is spaced out and you never feel crowded. We had dinner at the fine dining restaurant "The Pink Pearl" and the service was great, warm and attentive. Unfortunately, one of the courses we got was served cold and we were immediately offered a replacement. Despite this minor glitch, the overall ambience and service level was its redeeming factor.
The beach was absolutely spotless, and the water was also very clean. You can tell the water quality is good as you could see many small fishes darting around.
Overall, we would come again and bring our family the next time. A wonderful stay in a wonderful resort.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa
Responded 28 Aug 2024
Dear sunilsadhwani, Thank you for choosing JW Marriott Phu Quoc for the birthday celebration and for taking the time to share your feedback with us. We are delighted to know that you are satisfied with the service, space and view here. Our staff always strives to create a cozy and memorable service for each customer. We are also thrilled to hear that you enjoyed your relaxing time at the "Department of Chemistry" bar with its comfortable space and delicious drinks, as well as the dinner experience at "The Pink Pearl" restaurant. Your feedback about the cold dishes will be shared with our management team for review and we are looking to make improvements. Please know that your feedback is valuable to us, and we will utilize your review to ensure that all guests have the best possible experience at our resort. I hope you choose to stay with us again and create more memorable memories together. Best regards, Mia Nguyen Marketing & Communications Manager mia.nguyen@marriott.com
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They do have adjoining rooms, as well as villas with multiple rooms and even villas with pools. Those are expensive by Vietnamese standards but cheaper than a modest hotel room in NYC or Tokyo.
it ranges from 300,000-400,000 VHD, which is about $15-20 at the high end. They don't take CCs which is important, and as always, especially airport to JW - negotiate rate first. One of them tried to get 450,000 at the end from a friend of mine.
I just returned from this resort last week, the concierge during breakfast one day mentioned they will be nearly at capacity during the upcoming holiday (Apr 30). This could possibly be the reason but I would definitely reach out them directly.
There are more places to choose from in the An Thoi area.
PRICE RANGE
AU$564 - AU$766 (Based on Average Rates for a Standard Room)
LOCATION
VietnamKien Giang ProvincePhu Quoc IslandAn Thoi
NUMBER OF ROOMS
231
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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