Stayed only one night with my son. Great location with plenty of dining options around the hotel. Great service. Clean rooms with comfortable beds. Good quality internet. The only downside: breakfast bar selection was a bit limited
Great location, right in the centre of Parramatta. On-site parking for large car / utes is very tight! Hard to park and leave property. $200 bond for a room with no mini bar, is a bit much! Staff were very friendly.
I was told the scanner in the reservation system was broken so a mobile phone I couldn't identify was used to photograph my license upon check-in. This scared me. i am still concerned about possible identity theft.
Stayed here during the week for one night. We had 3 rooms booked and were on level 3. The rooms appeared older than the room we were in last time, however still very spacious. The pillows in 318 were terrible though I had to use 3! We utilised the gym and pool during our stay. The gym is very well equipped and pool was very clean.... although a little on the cool side during our stay. One of our rooms had breakfast included (this room was booked previously but stay delayed due to covid), and the other two included parking. Car park is secure and well lit. Unfortunately due to COVID the buffet breakfast is no longer. We ate breakfast in Bar 30. Limited options but we all found something to have including my son that is gluten intolerant. Unfortunately I think they had tried to bring all 9 meals out together so it was all a bit cold by the time it reached us. All staff were friendly and helpful during our stay. Next time we are booking I would ask for level 2 again where we stayed the first time as this section seemed newer. …
We stayed here in October ‘18, in a premium room. According to what we were told, we were In they new section. This time our accomodation wasn’t near as nice. Not sure what our room was called. We had three rooms booked as it was my Grandsons birthday and we are from up the coast and were going to Raging Waters the next day. Beds were comfortable and all linen was fresh and nice. The bathroom could have been a little cleaner, there were hairs on the vanity and in the shower. YUK. All you can eat breakfast wasn’t available - due to Covid. Staff were all friendly and helpful.
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