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Holiday Inn Parramatta, an IHG Hotel

18-40 Anderson St, Parramatta, New South Wales 2150 Australia
Traveller (115)
Restaurant
Dining (70)
Holiday Inn Parramatta
Videos (1)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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AU$221
AU$213
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#3 of 13 hotels in Parramatta
4.2 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Parramatta: Modern Convenience wrapped up in Heritage Beauty

Parramatta has rich history, with culturally diverse precincts and word-class facilities, making it a prime destination for hosting business events. Home to the traditional Dharug people and their meeting place for more than 60,000 years, Parramatta knows how to bring people together and has a slew of excellent transport links. Why not visit Old Government House, Elizabeth Farm, or The Experiment Cottage to learn more about early Parramatta? Soak in colonial history by walking the Harris Park Heritage Walk, and a short walk from the hotel, you will find a wide range of culinary and dining experiences in Harris Park and at the iconic Eat Street in Parramatta. Visit the Riverside Theatre for those seeking some cultural experience or shop 'til you drop at Westfield Parramatta.

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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Taxi service
Car park
Wifi
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish, Filipino, Hindi
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

18-40 Anderson St, Parramatta, New South Wales 2150 Australia
587Reviews5Q+A100Room tips

Reviews
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Detailed Reviews
Betty V wrote a review Apr 2023
Melbourne, Australia3 contributions2 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The room and bathroom was kept very clean and there were no neglected areas. The bed was comfortable and there were both firm and soft pillows to choose from. I liked that I could come in to the foyer at the end of the day and pick my meal from the restaurant and it would be brought up to my room instead of having to choose from a different room service menu. The food was covered and the drink had a clear hygiene cap on it. I have stayed in places were the meal comes up uncovered and I wonder how many people have been breathing over it in the lift. The staff were all very friendly, polite and accommodating, There is plenty of easy parking on site also. The hotel is easy to access and not on a main road so I wasn't kept awake or woken with traffic noise. I travel to Sydney regularly and look forward to staying here again.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: There are no amenities in the bathroom other than shampoo, conditioner and body wash so if you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anurag Sharma, General Manager at Holiday Inn Parramatta, an IHG Hotel
Responded 30 Apr 2023
Dear 346betty, Thank you for choosing Holiday Inn Parramatta for your stay and writing this fantastic review. We greatly appreciate your compliments on our room's cleanliness, bedding, dinner service, location and friendly staff. We look forward to welcoming you back again when you are next in Sydney! Regards, Anurag Sharma
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mrchumleywarner wrote a review Feb 2020
Wodonga, Australia46 contributions20 helpful votes
5.0 of 5 bubbles
Stayed here one night, bed was super comfy, room very clean. Buffet breakfast was OK nothing spectacular or awful to report. Staff are friendly and helpful. Easy to get to from airport via public transport....costs about $17.00. They also offer a paid shuttle service to stadium events. Well worth the cost for easy to and from events
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Date of stay: February 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShereneS, General Manager at Holiday Inn Parramatta, an IHG Hotel
Responded 27 Apr 2020
Dear mrchumleywarner Thank you for your review, and apologies for this delayed response. Somehow, the earlier response was mistakenly not submitted and hence why not reflected. We are very appreciative of your patronage and feedback. Our location is indeed very central being 5 minutes away from the Parramatta train station and quite easily accessible form the airport by train . As well, we are 19 mins walk to Bankwest Stadium or 20 mins by car to the stadiums in Sydney Olympic Park. Once Covid-19 is over and travel is encouraged again, we look forward to welcoming you back. Stay safe and regards Sherene and Holiday Inn Parramatta Team
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nyalpi wrote a review Apr 2022
Hong Kong, China178 contributions66 helpful votes
4.0 of 5 bubbles
Stayed 3 nights. Booked through the Holiday Inn website at $240 a night (cheapest in the whole of Parramatta). A standard, clean and comfortable hotel room, as expected from an international chain. Really good to have pillows that were labelled firm or soft! Soap/shampoo/moisturiser was in pump bottles -- excellent alternative to small disposable plastic containers or bars of soap. Room overlooked a small park, on the other side of which were residential blocks, so quite quiet. Very good location, about 10 minutes' walk to to train station and Westfield shopping mall and other eateries. On a side street that is not busy. Polite front desk staff, as expected from an international chain.
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Date of stay: April 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anurag Sharma, General Manager at Holiday Inn Parramatta, an IHG Hotel
Responded 28 Aug 2022
Dear nyalpi, Thank you for choosing Holiday Inn Parramatta and for taking the time to provide a review on your recent stay with us. We greatly appreciate your compliments on our location and services. We look forward to welcoming you back again when you are next in Sydney! Regards, Anurag Sharma
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James wrote a review Oct 2020
1 contribution
2.0 of 5 bubbles
I made a reservation and booked into the hotel. The staff at the front stated that a security bond of $200 is required on top of the fee for the room. After booking out of the hotel its been almost a week and the security bond has still not been returned even though they state that it will be returned in 3-4 business days.
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Date of stay: October 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sherene T, Owner at Holiday Inn Parramatta, an IHG Hotel
Responded 28 Oct 2020
Dear James22Lee Thank you for choosing to stay at our hotel. Apologies that the refund of the bond took longer than expected, due to miscommunication. With a credit card, it would take 3-4 business days after departure; however with an EFTPOS card, we require the physical card to be presented to us on check out, for an instant refund to your account. Nevertheless, the above has been resolved with a refund to your bank account a few days ago. We hope the above has not marred your impression of our hotel, and look forward to a return stay. Regards Sherene and Holiday Inn Parramatta Team
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CheekyJohn wrote a review Mar 2022
Canberra, Australia19 contributions2 helpful votes
2.0 of 5 bubbles
Reception seemed uninterested whilst dealing with our checkin.
Electronic key cards did not work
Room smelt poorly
No relaxing chairs/sofa to sit in. Only supplied some ottamends
Furniture very tied looking
Toilet seat did not match toilet bowl and was very loose, which made you feel like you would fall off
No local information for restraurants
Bed was comfortable though but pillows average
Breakfast was above average.
For a room promoted as a Premium King Room, it offered very poor value for money. This is only a 2.5 to 3 star hotel at best.
This has been the first time I have given such feed back. My previous posts of IHG hotels have been most positive, especially for the Hunter Valley Resort.
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Date of stay: March 2022
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: We had a Premium King Room. It smelt poorly & tied looking furniture. Choose a room at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Parramatta, an IHG Hotel
Responded 19 Apr 2022
Hi CheekyJohn, Thank you for taking the time to leave a review. I have forwarded your concerns to our management, and I apologize for not meeting your expectations. We are currently working to the best of our abilities to improve our service based on your feedback. It's been a pleasure to host you, and we are very thankful for being your first option. We can't wait to see you again and show you the changes and improvements. Alejandro G. Case Manager IHGService
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Hengor wrote a review Aug 2022
Malaysia677 contributions136 helpful votes
+1
5.0 of 5 bubbles
A dated but functional and clean hotel. They appreciate IHG elite and upgraded me a suite room as the Platinum Elite. Westfield and Parramatta train station is within 5min walking distance. Bed is comfortable and hot breakfast and freshly brewed coffee were served. They even served Miso soup for breakfast, which is very rare to get this in IHG brand hotel. They served great steak and wine. The room equipped with individual air conditioning controller which is good to set your preferred in room temperature. The room basic amenities Eg iron and iron board were provided but the toiletries will need to be requested from front desk. No complimentary bottle water provided. You have to pay AUD6 to get two bottle water. Staffs are polite, helpful and friendly. The laundry service has been discontinued since Covid19. Please bring more clothes if you plan to stay more than a week.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: No laundry service No bottle water
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anurag Sharma, General Manager at Holiday Inn Parramatta, an IHG Hotel
Responded 28 Aug 2022
Dear Hengor, Thank you for choosing Holiday Inn Parramatta and for taking the time to provide a review on your recent stay with us. We greatly appreciate your compliments on our food choices and services. We look forward to welcoming you back again when you are next in Sydney! Regards, Anurag Sharma
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Lets Go Mum wrote a review Apr 2022
New South Wales, Australia274 contributions91 helpful votes
3.0 of 5 bubbles
we love Holiday Inn normally and have stayed at this one a couple of years ago this visit wasn’t as great. I had booked a mobility room by accident and we were swapped to a double which was good but the room bathroom was a bit old and tired, the pool also looked a little rough (pebble coat and there were all loose pebbles in the spa & I had to go to reception twice to ask for towels (we gave up and dripped back to the room). I have teens and asked how much for breakfast- $30 ea was too much for a bowl of cocoa pops. Parking was okay at $18 all though I know there is free parking outside (6pm to 8am) overnight. I told them we were IHG members but it meant nothing as we booked through a third party I was told. We do love other Holiday Inn hotels, just this one didn’t feel quite the same.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Parramatta, an IHG Hotel
Responded 28 Apr 2022
Hi Lets Go Mum R, Thank you for your visit and for letting us know about your experience in Holiday Inn Parramatta. Our hotel is the perfect place to enjoy a quality stay with all the members of your family. After receiving your remarks, I was surprised by what you described. I am sorry that your stay was not satisfactory due to unforeseen events. I know that this is not what you come to expect from a quality chain like ours. I send your message to our maintenance managers to be evaluated. We have created a plan to improve our services and offers. I invited you to visit us on your next trip we know you won't regret it. Warm wishes, Oscar C. Case Manager IHG Service
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FrequentOzTraveller wrote a review Sept 2020
Sydney, Australia66 contributions69 helpful votes
2.0 of 5 bubbles
Firstly I want to state that I have stayed at this property over a dozen times.
On this occasion, wanting a break from working from home I made a "no deposit required" for last weekend. Two major issues occurred.

1. I was amazed (being kind here) to find that the total amount of my reservation had been deducted from my credit card.
2. I cancelled the reservation three days prior to my arrival date and received the confirmation email. Well, the booking still shows as being one of my Past Stays.

On calling the hotel on my scheduled check-out date a refund was processed and I was promised a return phone call regarding how a 'no deposit required' booking resulted in an actual credit card transaction and why the cancellation was not actually processed. Four days after the deadline for a return call (as advised by the Duty Manager) I still have not received that phone call.

Also, having completed the initial booking a message was displayed on the screen stating 'Kitchen is Closed'. As I usually have room service dinner at least, informing guests that the kitchen is closed AFTER making a booking, well, doesn't sit well.

Unfortunately I am not likely to either recommend this hotel to anyone else nor stay again.
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Date of stay: September 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Parramatta, an IHG Hotel
Responded 30 Sept 2020
Hello FrequentOzTraveller, Thank you for choosing our hotel and for taking the time to leave us feedback. I am sorry to learn about the issues with your reservation. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar problems from happening again. I have also sent you a private message regarding your experience. We value you as our IHG Rewards Club Gold Elite members since 2006. We hope you will consider staying with us again. Best regards, Dianne L. Case Manager IHGService
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Julie L wrote a review Dec 2020
Winston Hills, Australia19 contributions10 helpful votes
5.0 of 5 bubbles
I’ve stayed here a number of times. The rooms are a great size and the extra room is awesome. The staff are always very helpful and friendly and happy and quick to bring anything I’ve needed to my room.

Location is awesome and gives lots of options for food, shopping and entertain within a few minutes walk.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sherene T, Owner at Holiday Inn Parramatta, an IHG Hotel
Responded 4 Jan 2021
Hi julielX1993LF Thank you for your loyalty as a repeat guest at our hotel and for taking the time to review your experience with us. It is always pleasing to read and know that the service our front desk team provides makes a difference to your stay. We will ensure we pass on your comments to our colleagues. All the best for the New Year and we look forward to welcoming you back to the hotel. Kind Regards Sherene and Holiday Inn Parramatta Team
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warreng999 wrote a review Oct 2023
Brisbane, Australia370 contributions172 helpful votes
4.0 of 5 bubbles
Hotel was clean and the staff friendly. It’s an easy walk to the Parramatta CBD and a large shopping mall. It’s also an easy train ride to Olympic Park with only one train change. Takes about 15 minutes by train. Hotel buffet breakfast was just ok with a limited selection and the bar isn’t open on weekends which is a drag. There is a pub over the road through. There aren’t any restaurants or fast food places nearby except for a hot dog van which is pretty good eating. The hotel could invest in some decent towels as they were so thin that they ripped when you used them. Even though the room was clean there were 2 pair of dirty underwear left in the closet that housekeeping missed. (I won’t include photos of them ). Overall good value for money if you have an event at Olympic park.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anurag Sharma, Owner at Holiday Inn Parramatta, an IHG Hotel
Responded 9 Oct 2023
Dear Warreng999, Thank you for choosing Holiday Inn Parramatta for your stay and writing a detailed review. We greatly appreciate your compliments on our location and cleanliness. We do apologise for the inconvenience caused and would like to get more information if you wish to email anurag.sharma@hiparramatta.com We look forward to welcoming you back again when you are next in Sydney! Regards, Anurag Sharma
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Maria Bergantinos asked a question Apr 2019
St Marys, Australia127 contributions21 helpful votes
Is it heated pool?
Answer from Sherene T
Sydney, Australia53 contributions3 helpful votes
Yes, both the spa and pool are heated.
dhui asked a question Aug 2017
Sydney, Australia2,343 contributions320 helpful votes
is there complimentary parking for hotel guest?
Answer from Sherene T
Sydney, Australia53 contributions3 helpful votes
Hi dhui Thank you for your question. Parking is chargeable at $17 per overnight stay, which is a competitive rate amongst all the Parramatta hotels. Hope we have the pleasure of welcoming you to our hotel. Regards Sherene T General Manager
Answer from Sherene T
Sydney, Australia53 contributions3 helpful votes
Hi Nathan_0095 Thank you for posing the question. The 1 bedroom suite has a king bed in the bedroom, and a sofa bed in the lounge. With 2 TVs and a lot of space, it is ideal for a family with children. We can also recommend our double room, with 2 queen beds that can comfortably accommodate up to 2 adults and 2 children, or 3 adults. We hope to be able to accommodate you in the near future. Regards Sherene and Holiday Inn Parramatta team
Marydanni asked a question Apr 2016
5 contributions1 helpful vote
Is it possible to arrange a late checkout later than midday.
Answer from Yesh M
Sydney
Hi Marydanni Thank you for posting your query on late check out. Subject to availability of guestrooms, check out time can be extended until 2pm for IHG Rewards Club members. Thereafter, there is a $20 charge for every hour of extension until 6pm. Regards Yesh and Holiday Inn Parramatta Team
JiJi J asked a question Feb 2016
Baton Rouge, Louisiana160 contributions70 helpful votes
Is there a shuttle to the airport or if not how much for a taxi to the airport for four adults?
Answer from Sherene T
Sydney, Australia53 contributions3 helpful votes
A taxi is approximately $85 and a private hire car approximately $130.
GoPlaces02337134211 wrote a tip Dec 2023
Christchurch, New Zealand1 contribution
3.0 of 5 bubbles
"Take advantage of the satisfying breakfast spread offered by the hotel. Request for extra pillows - they have a soft or firm options."
Read full review
Alison J wrote a tip Sept 2023
Mittagong, Australia26 contributions28 helpful votes
5.0 of 5 bubbles
"Room 131 was at one end of the building; away from elevators, so nice and quiet."
Read full review
Moira P wrote a tip Aug 2023
2 contributions
5.0 of 5 bubbles
"Don't book a suite with spa bath if you are elderly or have poor mobility as it very hard to get into the spa for a shower."
Read full review
Brett O wrote a tip July 2023
1 contribution
5.0 of 5 bubbles
"If Anything I can pick was the lift had a fair amount of debris on the floor, maybe a regular vacuum, but that’s nitpicking"
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Suzanne G wrote a tip July 2023
Melbourne, Australia215 contributions28 helpful votes
5.0 of 5 bubbles
"There is ample parking for the hotel and easy assess its very central to shops restaurants and public transport and just off the busy roads"
Read full review
Not the right property for you?
There are more places to choose from in the Parramatta area.
PRICE RANGE
AU$172 - AU$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard sydney, sydney courtyard
LOCATION
AustraliaNew South WalesGreater SydneyParramatta
NUMBER OF ROOMS
181
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN PARRAMATTA, AN IHG HOTEL (AU$172): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Holiday Inn Parramatta, an IHG Hotel
Which popular attractions are close to Holiday Inn Parramatta, an IHG Hotel?
Nearby attractions include Westfield Parramatta (0.5 km), The New South Wales Lancers Memorial Museum (0.4 km), and Sydney Speedway (0.2 km).
What are some of the property amenities at Holiday Inn Parramatta, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Parramatta, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Parramatta, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Parramatta, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Holiday Inn Parramatta, an IHG Hotel?
Conveniently located restaurants include not just curries, Circa Espresso, and Ginger Indian Restaurant.
Are there opportunities to exercise at Holiday Inn Parramatta, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Parramatta, an IHG Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Parramatta.
Does Holiday Inn Parramatta, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Parramatta, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Hindi, and Filipino.
Are there any historical sites close to Holiday Inn Parramatta, an IHG Hotel?
Many travellers enjoy visiting Old Government House (1.0 km), Kokoda Track Memorial Walkway (7.9 km), and St. John's Cemetery (0.7 km).
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