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The Cheltenham Chase Hotel - A QHotel

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Traveller (227)
Room & Suite (84)
Dining (17)
Overview
  • Excellent47%
  • Very good36%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“q hotels”(122 reviews)
“spa break”(94 reviews)
“good size”(111 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,015)
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2,004 results
Traveller rating
907
730
236
88
43
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LanguageEnglish
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907
730
236
88
43
Show reviews that mention
All reviewsq hotelsspa breakgood sizeevening mealleisure facilitieslovely hotelrestaurant staffcream teanight breakbuffet lunchbar areabreakaway clubreception stafflight lunchsteam room and saunatoby carveryboth nights
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1 - 5 of 2,004 reviews
Reviewed 2 days ago

We had a fantastic weekend at the Cheltenham chase hotel. Very very clean and excellent service. Pool area was spotless also spotless around the hotel. Stunning location close proximity to the town centre.

Review collected in partnership with this hotel
Thank benfitz2580
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded today

Dear benfitz2580. Thank you for your excellent review of the Chase. I am delighted to hear you were so impressed. I hope we will see you again soon. Kind regards Dan Kelly General Manager

Reviewed 2 days ago

My partner and I visited here for her birthday and the lovely staff were kind enough to upgrade our room to a suit free of charge - this really made the stay that much better and made the day really memorable. Dinner and breakfast were...More

Thank Michael H
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded today

Dear Michael H. Thank you for your lovely review of the Chase. I am really pleased to hear that you enjoyed your stay with us so much and that the team made such a positive impression. We look forward to seeing you again soon I...More

Reviewed 2 days ago

We have stayed at the Cheltenham Chase several times & have not been disappointed. It is in a very convenient location for visiting Stroud, Gloucester, etc. There is a very frequent bus service from outside the hotel to Cheltenham. The staff are friendly and helpful....More

Review collected in partnership with this hotel
Thank patriciavine
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded today

Dear patriciavine. Thank you for your review. I am glad to hear that you enjoyed your stay with us and I am grateful for your continued business. We look forward to welcoming you back soon. Kind regards Dan Kelly General Manager

Reviewed 2 days ago

Nice all round stay. Breakfast variety good. Spa facilities clean. Room clean. bed not the best a bit too soft but ok. Restaurant prices were too much. Good location. would stay there again. They a no drinks from outside policy which we didn't agree with.More

Review collected in partnership with this hotel
Thank cherryb2020
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded today

Dear cherryb2020. Thank you for your review following your spa break with us. I am very pleased to hear you enjoyed your time with us so much. I hope we will see you again in the not too distant future. Kind regards Dan Kelly General...More

Reviewed 2 days ago

We have stayed here many times. It is a favourite, however this time our stay was spoiled by poor service in the resurant. Both at breakfast and evening meal, there were issues of poor service. At breakfast only one waitress knew what she was doing...More

Review collected in partnership with this hotel
Thank justjuliaforward
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded today

Dear justjuliaforward. Thank you for your review. I am sorry that our service in the restaurant this time was not up to scratch. We will certainly do our best to rectify this immediately. I hope you will be able to experience these improvements first hand...More

View more reviews
About
Description
The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat ...More screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (227)
Room & Suite (84)
Dining (17)
Pool & Beach (2)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Joan_Crenshaw
5 May 2018|
AnswerShow all 6 answers
Response from General M | Property representative |
Hi Joan_Crenshaw and thank you Jo49 for your comprehensive and very correct response! A taxi to the hotel from either Cheltenham or Gloucester train station will cost around £15/£20 depending on the time of day and company... More
0
Votes
Jancarpenter
9 November 2017|
AnswerShow all 3 answers
Response from Kings1976 | Reviewed this property |
The Gloucester Quays have a sports/restaurant that shows all the rugby games.
0
Votes
sdlafferty
25 August 2017|
AnswerShow all 3 answers
Response from EmmaWilliams999 | Reviewed this property |
It's all included but don't get too excited. The pool is quite small and it gets very busy.
1
Vote
Room Tips
"Arrive for breakfast early to get the best tables and hotest/freshest food"
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"We were fortunate to have a fridge in the room this time which was at the start of the very warm weather."
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"All the rooms are lovely"
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"Ask for a view."
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