We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Excellence Playa Mujeres

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Excellence Playa Mujeres
Excellence Playa Mujeres
Panoramas (14)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]}}
Add Photo Write a Review

10,528 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 10,176: English reviews
Omaha, Nebraska
Reviewed yesterday NEW

Returned yesterday. Traveled as a couple with another couple. My wife and I have traveled to Mexico on a la carte trips and all-inclusives. Of the all-inclusives, this was by far the greatest trip in our experience. The variety of food and amenities here was not matched by other places. The atmosphere was great and seemed to cater to all...

 Report
Helpful?
Thank AFG10000
Reviewed yesterday NEW

My husband and I spent nine days here and we thoroughly enjoyed our stay! We booked an EC room, which for us was only worth it for access to the private pools, which were quieter than the main pool, and the only other heated pools that we were aware of. Resort was beautiful and clean. The first couple of days...

 Report
Helpful?
Thank Bonnie S
Cranford, New Jersey
Reviewed yesterday NEW

My husband and I traveled here for our 10 year wedding anniversary. We were absolutely blown away. We had never done an all-inclusive resort as we have heard many horror stories. Excellence Playa Mujeres has forever changed us and we can't wait to go back. We were greeted with champagne immediately upon arrival and escorted directly to a private check-in...

 Report
Helpful?
1Thank clcjones
London
Reviewed yesterday NEWvia mobile

This resort gets 4 stars from me. It's on the edge of 4/5 and one of the best in Cancun having stayed in a few others. It has some wonderful touches that means you are in a luxurious setting but misses the mark on a couple of things. Pros - Incredible rooms, jacuzzis as standard in each one. - Venue...

 Report
Helpful?
Thank Expert_City_Dude
England, United Kingdom
Reviewed yesterday NEW

The hotel staff from the gardeners, house maids, beach staff and bar/restaurant staff were all friendly and greeted you with a smile. This made the whole atmosphere one of warmth, with nothing seeming too much trouble. The food quality was very good and it is difficult to pick a favourite restaurant from the nine. Drinks were readily available, with waiter/waitress...

 Report
Helpful?
1Thank MrandMrsICHBI
Reviewed 2 days ago NEWvia mobile

My husband took me here for my birthday and I cannot praise the hotel and it's amazing staff enough. The food and drinks are fantastic, we did not have a bad meal and the drinks were also fab! I echo what others have said- the staff make this place. They are all so genuinely friendly and go out of their...

 Report
Helpful?
2Thank Frostyjo
Houston, Texas
Reviewed 2 days ago NEW

I won't repeat what most of the other positive reviews have said, in the interest of saving time. My husband and I made our first visit to Cancun, and we stayed at EPM at the recommendation of friends. We were overwhelmed with how lovely this place was. The property is gorgeous, and kept meticulously. The employees are pleasant, hard-working, eager...

 Report
Helpful?
3Thank Joanne Z
Reviewed 2 days ago NEW

My husband and I celebrated our anniversary this past September with Excellence Playa Mujeres, for the second time...and we are returning next year! We have tried other resorts, but none compare to Excellence for us. This year we changed things up a bit and went with the Excellence Club Junior Swim Up room. What a difference! The extra cost (which...

 Report
Helpful?
4Thank Michelle G
Canada
Reviewed 2 days ago NEW

We had the pleasure to return home to EPM (7th Excellence Resort & 3rd at EPM) the 1st week of December. We are happy to report that everything about the resort remains at a top level. We stayed at an Excellence Club Swim Up Suite and enjoyed the relaxation it provided of having our own oasis and great services throughout...

 Report
Helpful?
2Thank RSRL
Moncton, Canada
Reviewed 3 days ago NEW

My wife and I spent 7 nights at Excellence Playa Mujeres and just loved our vacation. The food was amazing and with all the variety, we could have easily stayed longer. Our favorite restaurant was Basmati, this was the only place we went twice for dinner. Pretty much everytthing we had was either good or great! I also loved the...

 Report
Helpful?
5Thank Vincent M

15,850 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15165)
Viewed
Room/Suite (2281)
Viewed
View from Room (796)
Viewed
Pool/Beach Area (2832)
Viewed
Hotel & Grounds (2454)
Viewed
Dining (1588)
Viewed
Business Centre/Function Rooms (52)
Viewed
Bathroom (156)
Viewed
Family/Play Areas (32)
Viewed
6:38
Videos (25)
Viewed
Other (4949)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (644)
Viewed
Amenities (125)
Viewed
Beach (39)
Viewed
Excellence Club Junior Suite (Ocean View) (66)
Viewed
Excellence Club Junior Swim Up Suite (65)
Viewed
Excellence Club Pool (19)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Dining (105)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (13)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (6)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Mujeres
0.2 km away
Finest Playa Mujeres
Finest Playa Mujeres
#3 of 6 in Playa Mujeres
2,383 reviews
14.2 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,330 reviews
0.2 km away
Beloved Playa Mujeres
Beloved Playa Mujeres
#2 of 6 in Playa Mujeres
3,057 reviews
Show Prices
Show Prices
Show Prices
15.9 km away
Live Aqua Beach Resort Cancun
14.7 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 181 in Cancun
4,517 reviews
2.5 km away
Secrets Playa Mujeres Golf & Spa Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $548 - $1,252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Excellence Group LLC, BookIt.com, Hotels.com, Expedia, Cheap Tickets, Priceline and Jetsetter so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#1 Luxury Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Excellence Playa Mujeres staff and other travellers.
1,672 questions
Ask a question
Savannah, Georgia
over a year ago

See all questions (1672)

Questions? Get answers from Excellence Playa Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely choose a beach front room. Worth the additional cost!”
 of 5 bubbles clcjones, 9 Dec 2016 | Read review
“Club Rooms Blocks 7 & 8 are near the beach/club lounge/own pool area/bar. Block 9 private pool area with drink/food service.”
 of 5 bubbles MrandMrsICHBI, 9 Dec 2016 | Read review
“We requested a quiet room, and were placed in building 4 - which appears to be about as far back as you can get from all the action.”
 of 5 bubbles JoanneZ632, 8 Dec 2016 | Read review
“Higher level rooms for a great view and more privacy”
 of 5 bubbles M3949YLvincentm, 7 Dec 2016 | Read review
“Depends whether you want a quiet spot or a convenient one - just ask your check in person and they will oblige.”
 of 5 bubbles viva_9, 7 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay