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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,465 Reviews from our TripAdvisor Community

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There are newer reviews for Villa del Palmar Cancun Beach Resort & Spa
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Showing 3,243: English reviews
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 January 2016 via mobile

My husband and I took a family vacation to Cancun, back in 2015, with our four kids. The resort was fairly new, absolutely beautiful rooms and property. Location is perfect, as the Punta Sam dock is right next door, giving us convenient access to take the ferry to Isla Mujeres. We also liked the fact that because of the resort... More 

Helpful?
2 Thank Wonder Woman D
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest: We greatly appreciate your review and are delighted that you chose us for your vacation destination. Knowing we met or surpassed your expectations serves to rejuvenate our spirits. Our passion is to do just that! Many of our guests also appreciate our proximity to transportation to Isla Mujeres and the tranquility and relaxation that is naturally provided... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2016

My side of our family has been coming to this resort for the last 3 years, this year they really stepped up their game. The Mexican restaurant Zama has been totally upgraded by their new manager Raul. The drink list is top notch, the food reworked, and the level of attention brought to where it should be. The pool side... More 

Helpful?
3 Thank Mark M
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Mark: It is our pleasure to share your wonderful comments and kind words with Raul and our dedicated team of colleagues that contributed to the excellence of your stay. Our Kids Club colleagues will be thrilled to know that your children enjoyed a fantastic time while they were with them. Your review serves to energize our spirits and... More 

Millstone, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 January 2016

The facility is gorgeous, a true paradise. Unfortunately, it's far from the center. In addition, a few amenities are missing from a "home away from home," like dish and laundry detergents. It may seem petty, but as owners of multiple time shares, this is the only time so far we have seen this. It felt inhospitable. In Mexico, where water... More 

Helpful?
2 Thank meboo2
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Meboo2: Thank you very much for your review. We appreciate you sharing your disappointment in the amenities that were missing that you felt should be provided. We value feedback and use it to constantly improve our guest experience. Please accept my apologies for the water not being present in your room as it should have been. There... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2016

The menu at both the Italian and Mexican restaurants were amazing! Very appetizing! The pools and grounds are very well manicured. The staff was knowledgeable. Very quiet after 11 p.m. when all but one bar closes. Relaxing atmosphere.

Helpful?
1 Thank Gisela N
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Gisela N: Thank you for your wonderful review and kind words. We are delighted that you enjoyed your stay with us and appreciate you taking the time to mention how amazing our restaurants, pools, and property were. We are pleased you were able to relax and enjoy the tranquility that draws so many of our guests back again... More 

Draper, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 January 2016

The trip was terrific and the property was amazing in every way...dining was awesome and the pina coladas/food around the pool were perfect every time...would definitely return and do it again....probably the only negative on the whole trip was the spotty internet connection...you pay a premium price of $10 per day per device for unreliable and slow connections...I know it... More 

Helpful?
1 Thank Mark L
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Mr. Mark: We are delighted with your review and look forward to having you return to "su casa" soon. We appreciate your generous praise of the service and amenities we provided and are pleased with your recommendation to others. We understand the need for excellent internet connection as well. We are committed to finding a solution that... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 January 2016

My family and I stayed at the hotel for 4 nights. The grounds are kept up very well and the rooms are very impressive for the location. We had the 1 bedroom suite that was larger and nicer than expected. It has two full bathrooms with a awesome balcony overlooking the pool area. We were not concerned about the ocean... More 

Helpful?
10 Thank Chad B
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Chad Our Valued Guest: We totally understand your frustration. It seems to me that you anticipated an excellent stay with us and we should have provided you with exactly that. Thank you for your sharing both the areas where we fell short; and also for the areas where we met or exceeded your expectations. We would like to... More 

London, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 January 2016

We went and got the timeshare pitch. Be prepared for a 4 hour presentation if you agree to participate in the timeshare pitch. Overall the resort is beautiful! People are nice. Food is good. Zama's is the best food on the property. You won't be disappointed.

Helpful?
2 Thank Wendy S
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Wendy Our Valued Guest: We are greatly honored to have served you so well; and greatly appreciate your kind words and recommendation to others. We look forward to your return to "su casa". It would be our pleasure to have you as our guest again. Warm regards from beautiful Cancun, Gabriela U. Galicia Communications Manager Villa del Palmar... More 

Toronto
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 January 2016

This was our 2nd visit to Villa del Palmar. Our first was in 2012. Because of our flight we arrived early before our 2bdrm unit was ready. I waited in the comfortable hospitality suite while the kids went exploring and swimming in the many pools. Our spacious 2bdrm unit with 2 balconies and 2 hammocks had a fantastic view of... More 

Helpful?
1 Thank TorontoChin
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Tononto Chin: We are pleased that you returned for a second vacation with us. Your mention of the Hospitality Suite serving your needs is appreciated. The seaweed is a global issue but we are committed to maintaining our beaches and greatly appreciate your recognition of our efforts to keep it clean and maintained for our guests. We... More 

Millsboro, Delaware
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2016

From the time we step off the flight till the time we got back on the flight was amazing. It was a total relaxation vacation. We spent our time either at the beach or the pool All facilities were great. Our suite was excellent. All restaurants were good. The steak house was first class. Enjoyed the New Years Eve party.... More 

Helpful?
1 Thank Aiden2015Alex
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Aiden2015Alex: Warm Greetings from Cancun! We appreciate you choosing us as your vacation destination and are delighted that you found everything to be excellent during your time with us. That is our goal and nothing pleases us more than receiving reviews such as the one you shared! It will be my pleasure, to acknowledge Rosa and share... More 

Saskatchewan
Level Contributor
112 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 9 January 2016 via mobile

This was our third trip to Villa del Palmar Cancun and we love how each trip is a different experience with new adventures! We were a little worried that our November forecast was rain rain rain but thankfully it was just the first two days and then a little shower here or there. We were on the sixth floor in... More 

Helpful?
1 Thank mommalou4
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest mommalou4: We are delighted that you had such a wonderful week with us and honored by the amount of time you spent sharing with other travelers much of what they may experience. Your review is an accurate reflection of all that is possible at Villa del Palmar Cancun Luxury Beach Resort & Spa. First of all, as... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2, Manzana 9 Lote 3 SM 2 | Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $157 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Reservation Options:
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Villa del Palmar Cancun Beach Resort & Spa staff and other travellers.
333 questions
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Paulina, Louisiana
over a year ago

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Questions? Get answers from Villa del Palmar Cancun Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Isla mujeres is minutes away, you can catch the ferry within walking distance.”
 of 5 bubbles S145YMjorgep, 1 Dec 2016 | Read review
“All rooms have a ocean view!!”
 of 5 bubbles Gstafford61, 1 Dec 2016 | Read review
“ask for a higher location”
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
 of 5 bubbles yelhayh11, 29 Nov 2016 | Read review
“Don't accept any rooms in Building 3.”
 of 5 bubbles SEDONASUSAN, 23 Nov 2016 | Read review
“ocean view in the center of the resort if the A/C noise doesn't bother you”
 of 5 bubbles jitendus, 23 Nov 2016 | Read review
5 of 5
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