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The Surin Phuket

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1,771 Reviews from our TripAdvisor Community

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Showing 1,319: English reviews
singapore, Singapore
Reviewed 13 September 2015

We when to this hotel in September. The place was empty. Because of that we receive more for the money we spend. The price was Cheaper than usual and the hotel look fantastic. I specially like the private beach, super clean. The staff was really professional and the manager Claude super friendly. The speed at the hotel restaurant was a...

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5Thank MR. STEVE J
The_Surin_GM, General Manager at The Surin Phuket, responded to this review

Dear Steve and Family, Thank you for the great review on Tripadvisor and it was a pleasure to meet you during our weekly cocktail party. Please accept my apologize that you had to wait for the bill. I checked with my team and it seems that they misunderstand when you asked for it. However, I am delighted to read that...

Dubai, United Arab Emirates
Reviewed 10 September 2015

A great place to stay in Phuket. Excellent rooms, the best private beach on the island and a great location to explore from. The best, highly recommended. I did not get to try all the eating outlets, but breakfast was first class and the Spa amazing. I recommend the beach front studios.

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3Thank Paul B
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you very much for your very kind comments on TripAdvisor following your recent stay at the Surin Phuket. I am delighted to hear how highly you valued your experience with us and that you enjoyed your room, location and service. I am particularly pleased that you enjoyed our breakfast buffet with additional a la carte options. I...

DUBAI, United Arab Emirates
Reviewed 10 September 2015

great location outstanding service , over priced when comparing to anther 5 star hotel in Phuket or to the shop next to the hotel , even the spa and message rate is too high Ac at my room 329 was too noisy pool was fantastic before they closed , especially the smell of the water was great

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2Thank MR. SAEB NAJWA T
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you for taking your time to post a review on TripAdvisor following your recent visit. I am delighted to hear how much you enjoyed our service and location. I truly apologize for the noisy a/c, which I have immediately taken up to our Engineering team. I look forward to welcoming you soon again, until then my best...

Dubai, United Arab Emirates
Reviewed 9 September 2015

We arrived at the hotel very late so we couldn't explore the area. Next 2 days it rained heavily but we still manage to have fun. The 3rd day we managed to go and enjoy the beach. Beautiful private beach, the best in the area. Very disappointed by the pool, the water was smelly and the colour of the pool...

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1Thank kluklu2015
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest I am pleased to hear that you enjoyed our beach and thank you for sharing your comments on TripAdvisor. I am very disappointed that we were not able to meet your taste with our food selection. We are aware that the expectations for our guest is individual and we understand there is always room for improvement. We offer...

Reviewed 8 September 2015

The Surin sets the standard for a beach-side resort. The location is unrivaled with arguably the best beach in Phuket (as attested to by locals we encountered). The staff goes above and beyond in their attention to detail, friendliness, willingness to please and helpfulness. The rooms are perfectly appointed with ample space and amenities. Unlimited water bottles are replenished daily...

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3Thank M K
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you very much for your great feedback on TripAdvisor following your stay at the Surin Phuket. Your praise is motivation to us to continue in the same direction and I greatly appreciate your detailed comments. I regret for the unpleasant experience with the elephant tour. I will check the quality of this operator with our team. We...

Singapore, Singapore
Reviewed 7 September 2015

My family & I enjoyed our return visit to this fabulous seaside resort hotel, The Surin Phuket. Enjoyed the beachfront access and is undoubtedly one of the best beach areas in Phuket. Nice privacy for couples and suitable for families too. Many happy memories. We shall return some day :)

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2Thank SGTraveller0809
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you very much for your visit to the Surin Phuket and for your positive review on TripAdvisor. We are very fortunate that we are surrounded with this beautiful bay and exclusive beach, and we were glad to be able to share it with you. I hope you will return soon and I wish you all the best...

Phoenix, Arizona
Reviewed 4 September 2015

I was really hesitant to write a review on this place because I want to keep this place a secret. I absolutely loved this resort. The staff was absolutely amazing. They always greeted me with a smile and were down right personable with my spouse and I. The morning breakfast buffet had so much to choose from. Everything was delicious,...

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5Thank MarkJv25
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you very much for having taken the time to share your wonderful feedback following your stay at the Surin Phuket. We are very proud by your praise and I will gladly forward your positive words to our employees. I am delighted that you rewarded our various breakfast buffet selection and a la carte options including classic and...

PERTH, Australia
Reviewed 3 September 2015

This time the weather was not as good as the first but this was more than compensated by the wonderful experience we had at The Surin. An excellent hotel at which we will most definitely come to again in the not too distant future (we hope).

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2Thank MR. RODNEY ROBE... S
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you so much for your return visit and your kind comment on TripAdvisor following your stay at the Surin Phuket. I am delighted to hear how much you enjoyed your stay and that we were able to make your second visit again a memorable one. Our team and I look forward to welcoming you soon again, until...

Birmingham, United Kingdom
Reviewed 1 September 2015 via mobile

This is the best hotel I have stayed in. Modern, cool and Luxury at its best. We stayed here on our 2nd stop of our honeymoon over New Year's Eve. Room: chalets with king beds, sofas and very large bathroom and dressing room. We had a fruit basket and wine gift for our honeymoon but the hotel regularly give gifts...

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4Thank ZookiS
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Guest Thank you very much for your detailed and supportive comments on TripAdvisor following your recent stay at the Surin Phuket. I am delighted to hear how highly you valued your experience with us. I am particularly pleased that we could make your honeymoon an unforgettable one. It is the staff that often leaves the longest impression on our...

Hong Kong, China
Reviewed 30 August 2015

Fabulous Beach retreat Stylish, excellent service, close to nature, service is above par, private beach with white sand and idyllic sunset on the Andaman Food is OK, nice and diversified menu at the Beach Bar

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2Thank TheChakers
The_Surin_GM, General Manager at The Surin Phuket, responded to this review

Dear Guest, Thank you so much for the lovely review on Tripadvisor. I am glad to hear that you had a great time and assure you that I will forward your encouraging words to our staff. We look forward to welcoming you soon again, until then my best wishes from Phuket! With kind regards, Claude Sauter General Manager The Surin...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Surin Phuket is an exclusive beach retreat for discerning travelers, families and couples seeking relaxation and indulgence in a serene beachfront setting. A member of Design Hotels™ and located on the tranquil Pansea Beach on the west coast of Phuket Island, Thailand.Offering a total of 103 hillside and beachfront cottages and suites all discreetly built into a carefully conserved landscape amidst coconut trees and gently sloping down to meet a small coral reef. The Surin, Phuket offers a contemporary Thai experience in timeless simplicity and modern sophistication. Shaded by a canopy of coconut trees and joined together by a network of jungle walkways the Hillside Cottages are just the things for guests who wish to experience a tropical rustic experience. ... more   less 

Additional Information about The Surin Phuket

Address: 118 Moo 3, Choeng Thale, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $243 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surin Phuket 5*
Number of rooms: 103
Reservation Options:
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Also Known As:
The Surin Phuket Hotel Thalang
Chedi Phuket Hotel Thalang
Chedi Phuket Thalang
Chedi Hotel Phuket
The Surin Phuket Choeng Thale
Hotel Style:
#1 Spa Hotel in Choeng Thale
#1 On the Beach Hotel in Choeng Thale
#1 Top resorts Hotel in Choeng Thale
#2 Luxury Hotel in Choeng Thale
#6 Romantic Hotel in Choeng Thale
#8 Family Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from The Surin Phuket staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More expensive rooms have less steps!”
SingaporeCbu, 19 Apr 2017 | Read review
“For Deluxe cottage, 336, 342 or 346 for the view. 337 has also an excellent view and is more private but it is semi-detached to 338”
  • From the cottage door
  • Nice but not too private sitting area
  • Shower
  • Cottage sun loungers
  • One of the 2 dressing room sides
  • Sitting area opening into one of the walkways
  • View from Deluxe Cottage
  • Bathroom
sebaysole, 17 Apr 2017 | Read review
“If you have mobility issues, you may wish to carefully consider the room you choose. There are lots of steps!”
2CityLawyers, 3 Apr 2017 | Read review
“Loved the beach access suites.”
tobyr386, 2 Apr 2017 | Read review
“lower level bungalows but where ever you are you still have the steps to contend with”
patmhooper12, 12 Mar 2017 | Read review
5 of 5