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4.5
#8 of 21 hotels in Mai Khao
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
SALA Phuket Mai Khao Beach Resort is a stunning deluxe pool villa resort, featuring private swimming pools in 63 out of 79 pool villas and suites. This luxury resort in Phuket provides the best accommodation, which combines rare historical Sino - Portuguese architecture with luxury hotel facilities, in one of the most dramatic settings in Phuket. Located beachfront on pristine Mai Khao beach in Phuket's northwest shoreline, our luxury Spa Hotel is only 20 minutes from Phuket International Airport along with nearby Blue Canyon Country Club and famed Phang Nga Bay. In addition to friendly, professional and personalised service, SALA Phuket Mai Khao facilities include 2 large beachfront Swimming Pools, a world class international beachfront Restaurant and Bar, Lobby Bar, SALA Spa, Gym, Activities Desk, Library, Gift Shop, Boardroom, WI-FI internet connections throughout the resort and business traveler services. We wish to inform you that SALA Phuket will be undergoing a full renovation of our main Lap Pool from 24 August to 22 October 2022. We do apologize for any inconvenience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Hidden Gem
Languages Spoken
English, Thai
Location
333, Moo 3, Mai Khao, Phuket 83100 Thailand
Name/address in local language
SALA Phuket Mai Khao Beach Resort
2,287 reviews
Getting there
Somewhat walkable
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SALA Phuket Mai Khao Beach Resort is often described as a secluded paradise, with its stunning location earning high marks from guests seeking serenity. The resort's atmosphere is celebrated for its sophisticated charm and thoughtful touches. While the service usually receives accolades for being attentive, there have been occasional mentions of slowness.
Cleanliness is a standout feature, with spotless surroundings and diligent pool upkeep. The rooms provide ample space and design, although minor maintenance issues have been noted. Luxurious amenities, such as private pools and varied dining, add to the resort's appeal.
Location
Secluded
Atmosphere
Welcoming
Rooms
Spacious
Cleanliness
Spotless
Service
Attentive
Amenities
Luxurious
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Sala Phuket is a beautiful serene resort. We love the gardens, the spacious rooms, pools, and beach. With so many comfortable beach lounges there are no guests rushing to the pool to reserve seats. There are also different types of lounges to choose from and all comfortable. We love the silence of the hotel without any music by the pool you can hear the waves of the beach and birds singing. Food at the hotel is delicious and with so many menu options you could happily enjoy your meals for a week and always try something new. That being said you are quite far from having a wide selection of good restaurant options and it does cost about $25 -$50 AUD for a two way taxi ride even ten mins away. We wanted a quiet isolated feeling so if you are looking to be close to bars or night life this is not for you. There is a local massage hut right next to the end of the resort which offers massages for 500 baht which is about $25 AUD an hour at today’s exchange rates. One beautiful restaurant that is a 10 min drive away is called Baan Ar Jor. It is a private heritage home that the family has restored to a 4 bedroom hotel and restaurant and museum. The dinner was excellent and you get a fun insight into a traditional (wealthy) Thai family home. A local artist has also painted beautiful murals in the home and it was an absolute pleasure to have dinner and have a private tour. All staff here have been so warm and friendly and professional and housekeeping is good too. I would say the hotel’s greatest strength is its very high food service with reasonable prices which allows you stay in such an isolated position but also enjoy the experience without feeling trapped with overpriced dinners. Well done! We give this hotel a 10/10 and thank you so much for a wonderful and relaxing holiday!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travelled to Sala Phuket Mai Khoi Beach Resort and from the minute we set foot on the property we knew we were somewhere special.
The welcome was fantastic and the news we would receive a room upgrade, made the long flight from Scotland all the more worthwhile. The room wasn’t quite ready so we moved to a temporary room, which was fine, with the current Covid restrictions it meant we were grounded until we got the result of our airport rival test!! To be fair the bottle of Prosecco that arrived to welcome us, helped ease the pain!
We received the green light on the Covid test and were moved to our home for the next 2 weeks, a pool villa, it was absolutely perfect, completely secluded our own little bubble. Main accommodation consisted of huge bed, wardrobe, TV, fridge and a safe. Along with plates, cutlery, cups and tea and coffee making facilities. The mini fridge is stocked with a variety of drinks and confectionary all available for a price. Water is supplied in sealed bottles every day. Outside are the shower, wc, bathtub with overhead chandelier! Double sinks and an enormous mirror, sun beds and an outdoor seating area. Oh and your very own Pool. Given all that it is fair to say we could have quite happily have spent the next 2 weeks cut off from the outside world and loved every minute of it!! We did however leave the room!
The bar situated by the resort pools (which were never busy) and offer. Variety of seating arrangements from table and chairs to fantastic huge beds. These are an absolute must around Sunset time because they offer a stunning view. The bar staff are attentive and will ensure your glass is always full. The restaurant is wonderful, chilled relaxed and the food is fantastic. Service could be quicker, but you are on holiday!!
The pools are a brilliant way to cool down, the nearby beds are comfortable and no need to get up a 5 to book one, we arrived a few days after 10am and had the pick of them all. Towels are available from the pool hit and the guys their will ensure you are regularly supplied iced water. We tipped them 50 baht, nice to be nice.
The gym, well equipped, 2 rooms one with cardio machines, the other free weights, slots are allocated on request at reception, we never struggled to get a time.
If you are looking to switch off, unwind in an absolutely wonderful place then, this is it.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony van Sleeuwen, General Manager at SALA Phuket Mai Khao Beach Resort
Responded 24 Apr 2022
Thank you for your extensive review of our beautiful resort following your recent stay with us. It is always a pleasure to read that when our guests so enjoy their villas, and the resort facilities and of course the service from our team members. We were also pleased to read that the initial isolation pending your COVID test results were not too much of an inconvenicne. Of course, it now looks like the testing will be a thing of the past effective from May 1 which I am sure will only make things easier on your return visit in future! Thank you once again the amazing feedback and we look forward to welcoming you back to SALA Phuket in the near future. Many thanks, Anthony.
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This was our 3rd visit to Phuket (7th to Thailand) and each time we have stayed in a different area. Our choice this time was the Sala Phuket Mai Khao Resort and as we leave today my husband and I will take with us memories of a peaceful and relaxing holiday.
The resort is positioned in the centre of Mai Khao beach, and is perfectly situated for a morning beach walk and swim. We loved the fact that beach chairs are not permitted on the beach.
Our villa was very spacious and the private pool was one of the largest pools we have experienced in our frequent stays in Thailand!
The staff were exceptionally friendly everywhere in the resort no matter what their position. We enjoyed our conversations with the executive chef, Tony and hospitality intern, Lou as well as many others.
I can thoroughly recommend the Spa especially the Thai Herbal facial. I think it was the most relaxing facial I have any experienced.
The food was delicious although, I have to confess we mostly ate the Thai cuisine as we adore Thai food!!
Thank you to all the staff for making our stay such a delightful experience.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort
Responded 7 Jan 2020
Dear Janette, Thank you so much for taking the time to share your review of SALA Phuket. We were delighted to read that you had such a wonderful experience. Mai Khao Beach is truly one of Phuket's hidden gems, and we so pleased you were able to appreciate the untouched surroundings and enjoy you morning beach walks without interruption. We will be sure to pass on your kind comments to our team, and we look forward to welcoming you back sometime in the future. Many thanks, Anthony.
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Another fantastic holiday at Sala Phuket. High standards throughout continue across the whole property. Attention to detail and wonderful contemporary accommodation really sets this place apart with a spectacular setting on an amazing beach. Anthony (GM) Tony (Executive Head Chef) and the rest of the team are dedicated to ensuring you have the best most relaxing time possible and nothing is too much trouble. For us the best place on Phuket to relax and unwind and we will return again!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort
Responded 27 Feb 2020
Dear Karen, It has been fantastic to see you both again, and for another box of delicious chocolates :-) Thank you for taking the time to share your wonderful review of SALA Phuket. We are so pleased you have enjoyed your birthday getaway! We will of course share your kind feedback with the team and we look forward to welcoming you back again in 2021! Many thanks, Anthony.
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I chose SALA Phuket for my wife's bday. We live in Rawai in Phuket and I chose SALA because we had a beautiful stay in one of their Ko Samui properties, actually on my Birthday. The property is nice and has the SALA feel. It was a very rainy day upon check in and the Front Office was very friendly and efficient. Where it stumbles is in their F&B. The Villa we rented was very nice and what I expected. But this "floating breakfast" available was not a surprise but an upset episode. We ordered floating breakfast the night before. We realized that it is heavy rain and we ordered for 9:30 am. At 9:00 am they rightfully called us, because it was still raining and we stated very clearly that we still want our breakfast (its in a basked that floats, so we just dont float it) and we said yes, the order taker repeated the time. Then -- nothing, we called several times, they argued with us and that made things worse. Then after many calls , they kept saying it is on the way, and we still waited and waited. I also felt a lack of management in this property. I am a Hotelier, as I have often mentioned and I understand the ups and down specifically in a heavy rainy day. We have. little child, this was not an amusing experience. Finally a manager and staff came with the big floating tray and apologized and said they would not charge us for the breakfast. We really appreciate, but it is not about that. I am happy to pay. In any case, the breakfast was delicious
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed end of Jan for a week in deluxe? balcony room. The reception area is tired with old red sofas. Reception staff are best described as professional with not much interaction. We were shown to our room which involved a near vertical climb up concrete steps. Not recommended for the less mobile! The room is old and tired and is best described as functional. Much is made of the outside bathroom but beware that the concrete block opposite is only across the yard and unless you want to share your morning ablutions and bodily functions with your neighbours be sure to pull the old beige curtains on the balcony. The shower is a small circular area which is enclosed with nylon curtains which I have not see since we stayed in a Holiday Inn 30+ years ago. The whole bedroom experience was a depressing and disappointing occurrence which we would not wish to repeat. The walk up to the restaurant/beach area is hazardous with uneven and broken pavers not helped after dark by inadequate lighting. The poolside area is a redeeming area with more than adequate amount of sunloungers, very high quality beach towels and very thick comfy cushions on loungers. Breakfast is an adequate but unimaginative experience. Food area is divided with bread, cereals and juices inside and the egg station outside. As some have previously said you have the option of ordering options off the menu of which there is a reasonable choice. Unfortunately we found on some occasions that staffing was inadequate and we were often waiting for our order to be taken and often a long delay for food to be served. Coffee order is taken as you sat down and seems to be brought from the kitchen, sometimes slowly. We were never asked if we wanted a second coffee and there did not seem to be a self service option that we could see. We were on half board option and could choose anything from the menu with a supplement for some more expensive options. The beach bar and beachfront is very nice and affords some excellent sunset views The whole pool area has obviously benefited from excellent investment but the rest of the hotel seems old and tired, possibly a post Covid effect which sadly lets down the pool and surrounding areas. I don’t think we would rush back as there are hotels which gave seemed to have fared better and invested in refurbishment during and post pandemic.
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Date of stay: January 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Definitely a memorable staying of ever! First of all, I start describing the amazing pool villa room, which has elegancy and naturalism blended with Thai style design, a marble pool quite big connected with a sala lounge, makes the villa a perfect oriental dream of luxury! The privacy is another important complement, makes you feel like your own resort paradise! The rooms are practical enough even for a couple celebration or a family staying vacation. The area of restaurant and bar lounge are beachfront and pool front, making you don't miss any breeze of the beach. Every night of our weekend there were some night attractions like DJ, singer at lounge, cinema and others, who made the atmosphere still more special. Food attractions, such as, ribs set menu night also made our staying so delicious. All the cares with COVID19, including use of masks , social distancing, availability of alcohol gel were perfectly clear and aligned with best practices. Other important point is the hospitality of the all the staff team, of the chef Tony, Basil and the Anthony the manager of the hotel, all concerned with our wellness, what reinforced the high level of professionalism and care of the team.
Thanks for everyone! We are looking forward to back soon SALA!
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip:all the rooms have the tranquility with a beach holidays deserves
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When I visit there was not many tourists as it was in COVID 19 period, so it was quiet private. I stayed one night at Deluxe room and another at Garden pool villa. Both rooms are well design with lots of space, I love the balcony in the room where you can relax and enjoy the breezy wind.
The staffs are very friendly and ready to service with full service mind.
However, I was disappointed with the main pool as it was in cleaning process which took 2 days to finished. In addition, the bar service was also didn't meet standard, even though it was a happy hour period, as they served sparkling wine that dead, no bubble at all.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The photos online are very deceiving. The room was very gloomy with huge dirty brown curtains held together by sticky tape. At night there are only two electric lights in the room and you can’t see anything.
It’s annoying to have the lavatory and basin outside. To wash your hands or go to the loo in the night is a major operation going through the endless heavy curtains.
Everything is painted battleship grey or dark brown, and the architecture is hideous. The “Portuguese” tiles in the outside area are all stained, dirty and patchy from the weather.
All the building work and carpentry has been done really cheaply, and everything is wobbly and sagging, including the floor in the restaurant. All the ugly concrete is cracking and the garden furniture is falling to bits.
The entrance to the compound and the surrounding walls feel like a prison camp. At night the reception area is completely black.
There are not enough sun beds and there is a smell of drains.
It is very overpriced at £313 per night, and the cheapest wine on the menu was £40.
The famous scented soap that other reviewers talk about didn’t smell of anything.
The owners seem to have given up on this place, and it’s hard to see how it can be saved.
The property needs a complete rebuild using proper materials, teakwood etc.
The staff are lovely.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony van Sleeuwen, General Manager at SALA Phuket Mai Khao Beach Resort
Responded 22 Mar 2023
Dear Mr. Guinness and Ms. Eadie, Whilst disappointing to read your negative review following your recent stay with us, we do value all constructive feedback so we may have the opportunity to improve on our services and facilities where possible. Of course, we would always prefer to address these comments in person during your stay and it does come as some surprise that you chose not to raise these points with our Executive Assistant Manager and Duty Manager during your interactions with them. As I understand, in your discussions with both Khun Mon and Khun Oum you expressed your overall satisfaction with your stay. Had we been aware of your concerns earlier we may have been able to find a more suitable villa type which better met with your requirements. As an example, you may have prefered our Garden Pool Villas which are lighter in tone and feature a bathroom directly connected to the bedroom for more convenient access. Of course, whilst there is little we can do to change your impression of our overall deisgn such as our lobby design and colour tones, allow me to address some of the other concerns raised. I do apologise for the unsightly temporary repair of the villa curtains. Unfortunately a team member has taken it upon themselves to "patch" the issue as opposed to reporting the matter so that we could replace the curtain, which we have of course immediately done following your departure. The interior of the SALA Pool Villas features two ceiling down lights, two direction bed side lights, a room length wardrobe light which illuminates the bar counter, a desk top table lamp and an ambient downlight above the floor to ceiling windows. We are now in the process of adjusting the wattage of the downligths to improve the strentgh and coverage of the villa lights. Further, plans are now underway to completely refurbish all of the SALA Pool Villas by quarter four of 2023 to lighter tones to increase the overall brightness of the villa. Our outdoor bathrooms are an extremely well documented feature of our villas. I am sure as a regular Trip Advisor contributor and I assume having read reviews of our resort prior to your stay this would have been apparent, as almost every review comments on their like or dislike of this feature. As above however, had we been made aware of your discomfort during your stay we may have been able to assign an alternative villa with a move convenient access to the bathroom. The outdoor tiles for the most part are not stained, they in fact are deisgned with the discolouration for an antiquated look inspired by the historical sino-portguguese shophouses scattered througout Phuket, a remnant of the island's rich tin mining history. This is however a common misconception. Overall maintenance at a beachfront resort is of course an ongoing issue and certainly not helped by a two year global pandemic impacting resources. However, our team are working dilgently to repair facilties and replace furniture as a priority. The villa gate door with indications of rust and the beachfront side table with the broken leg have been added to the priority list accordingly. Thailand imposes a considerable import tax on wine and as such prices are significantly higher than those you will find in other countries. We do of course offer several wine promotions throughout the week with wine bottles starting at apprxoimately 28 GBP which would not be unreasonable in a similar establishment on other countries. I can assure you that our owners have far from "given up on the place" and in fact are in the process of significant reinvestment for renvoations and refurbishments now that global travel has resumed. Of course, the overall modern and minimalist design will remain a core element of the resort and we understand that design is not for everyone, as in this case. It was of course pleasing to read that you did find the service from our team members to genuine and warm and I do hope your 6 night stay with us wasnt as complete a loss as your one star review implies. Should you wish to discuss any of the above points I remain available at your convenience. Kind regards, Anthony General Manager
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Just returned from a very enjoyable 10 day stay at Sala Phuket. We stayed in a Sala Pool Villa (villa 51) which we would definitely recommend having seen a balcony room which was given to us for a few hours when we arrived whilst our villa was being prepared - it’s definitely worth paying the extra. The outside space of the Sala Pool Villa is excellent and the pool is big enough for laps. The outside bathroom does take a little getting used to but the villas are designed so you can’t be overlooked at all and you do quickly get used to it. The inside of the villa is a good size with everything you need and is kept spotlessly clean by the housekeeping staff including a thorough turndown service in the evening. The resort has 2 pools within very well kept grounds which lead down to the beach. The staff at the pools are excellent, keeping you well topped up with water and making sure the area is kept very tidy. There are no problems with securing sun loungers even though some people will always insist on securing them early - there’s really no need!! The food quality at the Sala Restaurant is very good. There’s a really good choice at breakfast with a buffet and a la carte menu, good lunch menu and a varied dinner menu. We also used room service on a few occasions as this gives you more options for dinner and it’s really nice to be able to have dinner in the garden of your own villa. An unexpected surprise was the benefits for stays of 10 days or longer which included 15% off all food and drink, 20% Spa discount and complimentary daily tapas and cocktail at the Beach Bar.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip:Pay the extra for a Sala Pool Villa.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Mai Khao area.
PRICE RANGE
AU$398 - AU$787 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sala phuket resort and spa, sala phuket mai khao, sala phuket hotel mai khao
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
79
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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