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Jw Marriott Phuket Resort & Spa

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Traveller (9974)
Pool & Beach (1408)
Videos (3)
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About

#1 of 5 resorts in Mai Khao
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Rest easy at JW Marriott Phuket Resort & Spa. Our resort in Phuket, Thailand is located near lush tropical gardens, with 17 kms of natural oceanfront, and steps from Mai Khao Beach. After a busy day, unwind at one of our eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service THE SPA, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. Our fitness center includes two tennis courts, yoga sala and Golf is available nearby.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Patio
Table tennis
Waterslide
Video game console
Babysitting
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Open-air bath
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Bidet
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Ocean View
Green
Languages Spoken
English, Russian, Chinese, Filipino and 3 more

Location

231, Moo 3, Mai Khao, Phuket 83110 Thailand
Name/address in local language
Jw Marriott Phuket Resort & Spa
7,220Reviews409Q+A100Room tips

Reviews
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Traveller rating
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Katerina Welton wrote a review Today
Abu Dhabi, United Arab Emirates13 contributions7 helpful votes
3 weeks later after this terrible holiday in JW Marriot Phuket, still can’t get back from shock and can’t believe that this is 5 star hotel. Absolutely terrible hotel, with 0 service and bad hospitality! Our nightmare started from the first minute we entered the lobby. The reception staff are badly trained, very unprofessional and don’t know how to communicate with the guests. Duty manager, relationship manager, and all duty staff were extremely bad and super unprofessional! As soon as we came from the airport we got our room straight but the room was with broken AC ! Based on our complaint, the workers came and began to repair the air conditioner, but they were unable to do so. The air conditioner was not regulated and blew very cold air. To all my requests to change our room, they convinced us that the air conditioning was working and confused us for 4 hours. after a big row and threats that we would take our suitcases and move to another hotel, they found us a room with a properly working air conditioner. and all this after a 7 hour flight and we were with a small child !! What about territory and everything else .. The hotel in general is very very tired, all of 3 pools were without cooling and water in pools were extremely hot and in day time we could not swim at all as it very hot inside the pool ! We came in April and it was extremely hot and humid weather and the hotel even didn’t manage to switch on AC in the toilets !!! So reality is there no AC in the hotel apart of your room and inside the restaurants . The hotel was overcrowded and the staff of the hotel couldn’t manage to serve their guests properly. Every morning there was 15 min queue to come in . Breakfast were not good , every day the same food and nothing really to eat for kids. The most of the staff didn’t speak propel English and was badly trained! In this is in 5 star hotel !!! Kids club was terrible! This is first time ever my daughter didn’t want to spend any time in kids club. They had very big program on the list but in reality, the staff of kids room didn’t spend any time with the kids ! So most of our holiday we spent out of this hotels that to avoid disaster service, crazy hot and not cooling pool and absolutely bad trained staff ! This is far away from 5 star hotel, definitely overrated ! Hospitality is terrible and Front deck team so bad ! Only thank you to the cleaning service! It was really super good, our room was always very clean and always with fresh towels! Please avoid this hotel if you don’t want to ruin your holiday !
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Date of stay: April 2024
Value
Rooms
Location
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amy K wrote a review Today
Huddersfield, United Kingdom51 contributions43 helpful votes
+1
My husband, son and I travelled here at the end of March for 9 nights. We had a wonderful holiday at this beautiful resort. The grounds are stunning with plenty of plants and greenery. We loved the quiet pool( north Pool) and the staff there were so attentive, bringing water regularly. Breakfast was amazing and I would like to thank the wonderful Indian chefs Taleish, Abdul and Gau rav who took such good care of me. They were so polite and friendly and could not do enough for us. I would come back just for them. I loved the paratha they made for me. Thank you much. We would also like to thank our lovely server Cloud, he was amazing and took such good care of us. The French toast is so yummy. The gym was very well equipped. Thank you to the ladies at the Sawadi bar for looking after us, and keeping our drinks replenished. We really enjoyed listening to the house band in the evenings. The fire show was amazing, don’t miss it. Our room did smell damp and I think this needs looking at. The resort restaurants are also very expensive.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anne L wrote a review Yesterday
Wilton, Connecticut2 contributions4 helpful votes
A beautiful, luxury experience from start to finish. Attentive, friendly, knowledgeable staff and many amenities that simply make life easier. The setting, amid lush gardens, right on the beach is both peaceful and serene and energizing at the same time. It has a very special vibe. The breakfast cafe is extraordinary and I enjoyed one dinner at the GinjaTaste, as well as several meals at local eateries. I enjoyed my stay immensely - all “pro”, can’t think of a single “con”.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Khushboo P wrote a review Yesterday
1 contribution
Exceptional hotel with exceptional staff and their services. I have been to J w Marriott Phuket for 3 times in 2 years and I can vouch that its the best resort to stay with your family. All the staff takes care of you like a family and makes your vacation special and unforgettable. Special mention for Oy the lovely concierge that is there when we enter the resort. She is so knowledgable and sweet. She guided us very well to go around Phuket and is a lovely person. I was not feeling well one day.. due to health issues. She was the first one to ask on a personal level that “Khushboo are you okay? Should I get you something?” And went out of her way to make me feel better.. Which wasnt even her job.. thats how good she makes you feel. Thank you Oy for your friendly, prompt and exceptional services. The food- Being Indian Jain Vegetarian person.. and travelling with a toddler.. we were very sceptical about the food when we travelled first in 2022. But Chef Sunil and Chef Atul made our trip so so comfortable and amazing that I have no words left to thank them. They are so accomodating to our needs and make superb parathas for my baby.. without even reminding them again. They just remember. And thats how good these chefs are. Once our kid is sorted the trip automaticlly becomes much much easy. They are the reason we chose to visit this property for the 3rd time in row. Even in breakfast, all the staff are so nice and kind. I also had chance to stay at Anantara Phuket in this trip.. and honestly had a terrible experience there. I mean I literally cried once because the staff is terrible. They make you feel unheard all the time. And having stayed at J w Marriott, we were not ready for that. And staying there made us realise that J W marriott is so much.. like soooo much more better that any other property there specially anantara, mai khao. The beach, the kids play area, the staff, the food, the breakfast, the buggy that comes in shortest time.. all of these things make J W marriott, mai khao.. the most amazing resort to stay with your family.. specially if you have kids❤️ I am surely returning again for a good stay.
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Date of stay: April 2024
Value
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Trip type: Travelled with family
Room Tip: Dont miss on the ice lollies from 12:30 at the pool.. its only for half n hrs. And the movie...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sherpa26962921978 wrote a review Yesterday
2 contributions1 helpful vote
Baithung at front desk is the best. Acf in the bar in lobby a really great guy and makes a good drink. Jihie was the best for room daily service.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Miracles24 wrote a review Yesterday
4 contributions2 helpful votes
Be a part of wedding organizer during the wedding group. Mr.Ani from Front office was very helpful and did his good job during check in the big batch of the guest who had early morning flight. He did try his best for accommodate all the guest. Very appreciated his good work.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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donja d wrote a review 19 Apr
3 contributions
What an amazing Property!! Something for everyone!! The property is older but very well maintained!! The staff is ther best and most attentive we've ever had! "JIKIE" who serviced our room everyday and "Serah" at the concierge desk were more like family during our stay!! So much so we're already considering making the "22" hour flight agIn soon!! Thanks for the awesome experience!!!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Breakfast is great!! Get there early. It gets crowded!! The "Quiet Pool" is awesome for relaxing!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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L F wrote a review 19 Apr
2 contributions
We have a perfect stay at JW Marriott Mai Khao Beach Resort. The whole staff is very friendly. We would like say specially Thank You to Mr. Jai, Mr. Zen and Mr. Lert. They always offer an excellent service at Main Pool area. Our daughter was very happy to have fun all the time during stay at the pool. Thank you.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Be aware that after middle of April the ocean is very rough and you can‘t bathing only in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Angie_YW wrote a review 18 Apr
Singapore, Singapore577 contributions104 helpful votes
+1
Booked this resort for our family holiday after reading all the great reviews on Tripadvisor. By far, no disappointment and one of the best resort we have stayed. Service is great right from arrival and throughout the stay. We booked the limo pickup from the airport and upon arrival at the resort, check in was easy and smooth. Love it that the resort has so many activities that we can just stay and relax in it. Room is clean and nice. We booked a double bed with garden view and had the level 2 room which was great because it was walking distance from the lobby. Spoilt for choice on the restaurants. We booked Benihana on the first night and tried Ginja which serves Thai cuisine. Both restaurants were superb - food and service. For breakfast, we wanted something light instead of buffet so went to Siam Deli throughout our stay. The spa in the resort is highly recommended. Massage was so relaxing and the room is spacious. I actually fell asleep during my massage session. Thankfully we managed to catch the fire show that the resort had on Mondays and Thursdays. The only disappointment was not able to visit the turtle shelter because we arrived on saturday which we missed the Songkran turtle release timing and it was closed on sundays and mondays. On tuesday morning before we departed was hoping to visit but was not opened yet. Another thing to note this resort does not provide free airport transfer. We will definitely be back again and strongly recommend trying this hotel. Our frd and family is visiting Phuket in July and booked this resort after seeing our posts.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Level 2 rooms are good as it is lobby level
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vadim B wrote a review 14 Apr
1 contribution
We had a lovely family vacation , having 3 rooms in the resort and spending our Easter holidays with my parents and our kids. The level of service in the hotel is outstanding and we are truly impressed by the kindness and the personal touch of the staff. Especially I would like to thank to Yeen who was helping us a lot during the stay , taking our experience to a different level – she is amazing! Hope to visit JW Phuket soon and appreciate your efforts!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Petchari Pootapetch, Other at Jw Marriott Phuket Resort & Spa
Responded 5 days ago
Dear vadimb816, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the JW Marriott Phuket Resort & Spa. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Your compliment will be also passed onto Yeen, from our Front Office team. Thank you for staying at the JW Marriott Phuket Resort & Spa and we hope to welcome you and your family again whenever your travel brings you back to Phuket. With our best regards, JW Marriott Phuket Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$259 - AU$492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott phuket hotel mai khao, jw marriott phuket resort and spa, jw marriott mai khao, marriott phuket, phuket marriott
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
262
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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JW MARRIOTT PHUKET RESORT & SPA (AU$259) 2024 Prices & Reviews

Frequently Asked Questions about Jw Marriott Phuket Resort & Spa
Which popular attractions are close to Jw Marriott Phuket Resort & Spa?
Nearby attractions include Turtle Village Shops & Cuisine (0.3 km).
What are some of the property amenities at Jw Marriott Phuket Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Jw Marriott Phuket Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jw Marriott Phuket Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Jw Marriott Phuket Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Jw Marriott Phuket Resort & Spa?
Conveniently located restaurants include Rim Nam Pool Bar, Ginja Taste, and La Sala - Anantara Mai Khao Phuket Villas.
Are there opportunities to exercise at Jw Marriott Phuket Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Jw Marriott Phuket Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Jw Marriott Phuket Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jw Marriott Phuket Resort & Spa?
The staff speaks multiple languages, including English, Russian, Chinese, Japanese, Thai, Korean, and Filipino.
Are there any historical sites close to Jw Marriott Phuket Resort & Spa?
Many travellers enjoy visiting Wat Phra Thong (15.4 km).