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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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1,029 Reviews from our TripAdvisor Community

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There are newer reviews for Grand West Sands Resort & Villas Phuket
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Showing 706: English reviews
Reviewed 13 August 2016 via mobile

We had a great stay, staff where lovely, rooms spacious and well presented. Thai resturant onsite is amazing. Great pools. Water Park was a hit with kids but does need a little TLC, fresh lick of paint etc. Overall a great few days stay.

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Helpful?
Thank Carly F
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Carly, Thank you for taking the time to write a review about your recent stay. We're thrilled to learn that you enjoyed the service, facilities and Suan Bua Thai restaurant of the hotel! We are equally delighted to be able to serve you and we look forward to the opportunity to welcome you back. Thank you for choosing Centara...

Reviewed 13 August 2016 via mobile

We arrived with 2 kids and at the lobby as the taxi driver unloaded our bags , a hotel staff ( Russian , I guess ) just stood there and looked without trying to help. 1. The resort is full of Chinese Tourist that are not well behaved . Cutting cues during lunch and dinner and not observing rules ....

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Helpful?
Thank Ramesh R
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Ramesh, It’s a pity to know that you did not enjoy your experience and our service did not meet your expectations. We are looking into all of your points shared directly with me upon your check-out; sadly not much could be done to offer best possible options for your family before your departure. However, we thank you for your...

Dubai, United Arab Emirates
Reviewed 10 August 2016

Our third visit and it will not be our last, away from the hustle and bustle of Patong is our home away from home, Centara Grand West Sands, highly recommend the 2/3 bedroom villas with private pool. Splash Jungle water park is the resorts central attraction, keeps the kids busy from 10am until 6pm daily. Special thanks to Bastian, Li...

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Helpful?
Thank HappyInDubaisince04
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Richard, Who can argue with the simplicity of Just Wow! We love your feedback and thank you for letting us know that we continue to look after your visits each time. We thank you for your kind recognition of our team, particularly Max. It's good to know that he provided friendly and helpful service during your stay, taking care...

Ko Samui, Thailand
Reviewed 9 August 2016 via mobile

I don't like to complain and write reviews on bad experiences and generally let them slide, but this one annoyed me so much I felt I needed to share. I booked 1 night in a beach front villa so we could take the kids to the waterpark. As the park & the hotel are basically along way from the nice...

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Helpful?
3Thank pappahutch
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Pappahutch, Thank you for your feedback. We truly regret that our hotel did not meet your expectation. Our team should have been clearer in their communications to sort the situation promptly and for this we apologize. We hope that by now, all details have been cleared. Please rest assured that we have reviewed timeline of all correspondence and requests...

Trat, Thailand
Reviewed 9 August 2016

Check-in and Check-out was very quick. Erika, the reception staff who attended us was very polite and helpful. She really took care of us about everything. Thankyou Centara West Sands for making our stay so wonderful and unforgettable! It was our forth time in this hotel. My kids love to stay here. The kids club lady was very rude with...

Review collected in partnership with this hotel
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Helpful?
Thank BhattiMS
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear BhattiMS, We're so happy that you enjoyed your stay and that the service of the team was a highlight to that effect. While we're thrilled to learn that everyone took good care of you at each encounter, it sounds like Erika at the front desk went the extra step to look after you during your stay, beyond the arrival...

Abbotsford
Reviewed 9 August 2016

This hotel is very dirty and unloved nothing like the pictures you see on bookings.com very disappointing I would never stay at any one of these hotels chains again. Very expensive for Thailand standards and not worth the money. Hotel management really not helpful, the water park is very old nothing like the photos you see on the website.

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Helpful?
2Thank Q7972GVmariac
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Marie, Thank you for your review and constructive feedback regarding your stay last year in 2015. We are sad to hear that you were not too impressed with the property nor the Water Park and services. This is all being enhanced since your stay last year so hopefully, you will return to stay with us again with this in...

Reviewed 8 August 2016 via mobile

I just came back from this resort today. I can highly recommend it for everyone. My experience here has been fantastic. There's really spacious green area with plenty of entertainments. I'd like to say thanks for staff, all of them was absolutely courteous and friendly, all time they were greeting me and for certain giving me famous thai smiles. Special...

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Helpful?
1Thank Ivan H
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Ivan, Wow, what an incredible review. Thank you so much for taking the time to share your positive experience in such detail. While we're happy to learn that everyone took good care of you at each encounter, it sounds like Ilgiz and Looknam on our Front Desk team went the extra step to look after you during your stay,...

Winnipeg
Reviewed 7 August 2016 via mobile

The family (kids 4 & 7) arrived in early August. When we went to check in, the style of room we had booked (with kids bunk beds and a balcony) wasn't available. We had the option of a similar room without a balcony or to wait 2.5 hours. As the kids we travel weary we opted for the room without...

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Helpful?
Thank BKDpotato
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear BKDpotato, We are sorry that we have failed to provide you with a flawless stay experience and from the onset please accept our most sincere apologies for the disturbances you have experienced and the inconvenience caused. What you have stated is certainly not the Centara standards we commit to our guests. We value your observations, and it is constructive...

Singapore
Reviewed 7 August 2016 via mobile

Water supply was brown. Bad for young children. Running the tap does not help. Room change request was not possible. Difficult to get around, into or out of the resort. Food prices are too inflated. Would recommend to stay nearer town...... Only good thing is staff were nice and friendly.

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Helpful?
Thank garykY2706BF
Reviewed 6 August 2016

The staff was pleasant and professional. Bee was very helpful in checking us in. We upgraded to a penthouse since the original room had an odd smell. The penthouse had plenty of room for us. It was not well maintained and several things did not work. After three tries we got most of the lights (which were out) fixed. We...

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Helpful?
Thank Daniel H
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Daniel, We're sorry to learn that you had a disappointing stay with us. Your feedback is highly valued and gives us a chance to make improvements. We most certainly would not want you to be uncomfortable and apologize for any inconvenience caused. It seems you also were not impressed throughout other areas and encounters and regret that our team...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $94 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 558
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared to have a see through glass wall toilet/Shower room!”
799abdulkadirt, 13 Apr 2017 | Read review
“The south side is closer to the airport, so choose north if you could.”
ShelMelb, 6 Apr 2017 | Read review
“None appeared to have a sea view but you can look out over the lake which was really nice.”
59clairep, 26 Mar 2017 | Read review
“villa is really good”
siennao246, 2 Mar 2017 | Read review
“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
egow, 14 Feb 2017 | Read review
5 of 5