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The Playa Garden Hotel & Spa stands out for being one of the most complete and welcoming hotels in Playa de Muro: an authentic spa hotel in Majorca ideal for combining rest, quietness and good gastronomy with sports, parties and activities for children. It is the most exclusive proposal of Garden Hotels for your holidays in Majorca: a hotel with 4-star services, personalised attention and the best quality price ratio. Our spa hotel in Playa de Muro is located at the seafront, in a privileged setting near S'Albufera Natural Park. It has incredible views to the Mediterranean, well-cared gardens and equipped terraces with design furniture. It is the ideal place for resting and getting away from it all admiring the natural beauty of the north of Majorca. It features the most varied accommodations: from double standard rooms to exclusive suites, including modern apartments with views to the sea or to the garden. All of them are perfectly equipped with services specially designed for your comfort and rest at the shores of the Mediterranean.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Modern
Languages Spoken
English, Catalan, German
Location
Carretera Alcúdia - Artá, Km 25,9, 07458 Playa de Muro, Majorca Spain
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The Playa Garden Selection Hotel & Spa is lauded for its cleanliness and prime location, just a short walk to the beach. Guests enjoy the lively atmosphere and family-friendly entertainment, although some find the music loud at night.
Service is generally praised for its attentiveness, while the well-appointed rooms with terraces and jacuzzis get special mentions. However, some guests believe the additional costs for amenities do not always equate to good value, and service can be slow at times.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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Lovely hotel and nicely set up about twenty seconds away from the shores of playa de muro beach. Rooms are very well presented and are set up for a typical self catering type of stay including kettle, toaster cups and plates. Beds are extremely comfortable and the sofa pullout is also very comfortable and easy to pop back within seconds, balconies are big and spacious. checking in was easy, reception is clean and spacious. Staff from the office to the bars and the animation teams are absolutely a credit to the hotel, they would go out their way for you at any time given they always had a workload on. pool bar was 7.5eu for a cocktail and 3.20eu for a San Miguel half pint which was the generic lager in this hotel. Smoothies were nice and tasty, however it was made from blending frozen cuunks not fresh which for us wasn't an issue. Main restaurant was big always full but the food was hit and miss alot of it was extremely bland, shout out to the omelette station which was the best thing for breakfast and the fish/steak grill of an evening, this could be as its end of season we stayed I don't know. Service was great staff worked very hard and we're very attentive so no faults in that respect and they also had prior to two days before end of season(31st oct) a kids 'bio' corner which was good and had good selection for kids, deserts very good and plentiful and tasted nice. Maids cleaned daily and we're brilliant, grounds clean, and had designated smoking areas by the block entrances and out front of the reception. Spar was a stones throw away from the front of the hotel attached to arcades and trampolines which was handy for the kids (advised to put mosquito and horsefly Repellent on as they congregate around the arcades). Animation was great from kids disco to adults entertainment, can't fault it, it is multi nationality so there's a few same liners to get through which is based on the clientele. Location wise, it's fairly isolated with another hotel and a few shops and eateries around but for everything else a taxi usually comes to about 13eu to port alcudia/ alcudia strip. All in all a good hotel with a stunning beach, friendly staff and nice spacious clean rooms. We did have one gripe however and that's potholes in the kids swimming/play area, my daughter got hurt twice leaving bruises and cuts due to a hole made by the turtle water slide jet spraying out, we did report this and it eventually after a few days got filled in but this is an issue and needs to be resolved as its dangerous.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip:Get own pop/food/beers and spirits from spar across the road at a 1/3 the hotel price.
Arcades...
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Response from Garden Hotels, Otros at Playa Garden Selection Hotel & Spa
Responded 7 Nov 2023
Dear guest, Thank you for taking the time to share your detailed review of your recent stay at Playa Garden Selection. We appreciate your positive feedback and are thrilled to hear that you enjoyed various aspects of your stay. We are delighted that you found our hotel lovely and well-presented. The close proximity to Playa de Muro beach and the well-equipped rooms for self-catering purposes were highlights for you. It's great to know that you found the beds comfortable and that the sofa bed was easy to use. Our team takes pride in ensuring our guests have a seamless experience, and your kind words about the reception and the staff are much appreciated. Your feedback on the pool bar and the pricing of drinks, as well as the offerings at the main restaurant, is valuable to us. We take your comments about the food into consideration and will work to enhance the dining experience. We're glad you enjoyed the omelette station and the fish/steak grill, and we appreciate the shout-out to the hardworking staff. It's fantastic to hear that our housekeeping team maintained a high standard of cleanliness throughout your stay, and that you found the grounds well-maintained. Your mention of the designated smoking areas is helpful for us to improve the guest experience. We're pleased that you found the animation program enjoyable, catering to both kids and adults. Playa Garden Selection is indeed a diverse and multi-nationality environment, offering a unique cultural experience. Regarding your safety concern with the potholes in the kids' swimming/play area, we take this matter seriously. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we addressed it. We will take steps to ensure such issues are promptly resolved in the future. We hope you had a memorable vacation, and we would be delighted to welcome you back for another stay in the future. Your feedback helps us continually improve our services, and we look forward to the opportunity to provide an even better experience. Best wishes, Joan Company and all the team at Playa Garden Selection Hotel & Spa.
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We have had some wonderful days. The spa is spotless and the Balinese beds offer breathtaking views with excellent service. The pool bar food is delicious, super recommended burrata salad, croquettes and burgers. The rooms are large and comfortable, with all needs covered, including water dispenser and coffee maker. A quiet and perfect place to relax. The pools of both rooms and common with a perfect temperature for these hot dates. Add that all the staff are very friendly and very attentive to all guests. Thank both Tomeu and Llorenç for their attention during our stay. There was no shortage of detail. 100% recommended!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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If you are looking for a Pension where all the staff are attentive to ensure that your holiday goes as well as possible and that you have everything you need, here is it. We were there in May last year and it was great but this year it was even better.
The animation was fantastic and varied every night, thanks to Patricia who made us laugh a lot. Thank you for the Things to do for the children and especially with the medal of merit at the end that made our son very proud and happy.
The meals are varied and delicious, there are also many healthy things like real fresh juices, nuts and lots of fruit. Thanks to Bocaline, who served us and who even 1 year later still knew what we were drinking.
Thanks to the manager and his colleague who looks after the well-being of each guest and asks every day if everything is going well, they are really close to their customers and very involved, I had never seen this in another Pension apparently. For us it makes this Pension exceptional and this holiday extraordinary.
The sea and the beach are beautiful, ideal with small children because not deep, you have to go far to not have its bottom, the water is completely transparent, beautiful and even in October you can still so swim.
Other pluses of the Pension: - water machines filter at the entrance of each building - Rooms with Jacuzzi ideal in October - The sea of unparalleled beauty - The indoor pool if it is too cold - Large rooms with kitchen - Nespresso machine in certain room category - The private garden of our room - The beautiful and large pool
We recommend this Pension 100%
Thanks to the Pension playa Garden and all the staff for a wonderful holiday 💕
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located on a perfect sandy beach, flat, large, great for kids. The pool is also fine.
The complex itself has come of age, especially the rooms are in need of renovation. There are loose sockets, rusted stovetops and loose covers in the shower.
Rooms advertised with "lateral sea view" sometimes have no sea view at all.
All four of us had our stomachs spoiled at dinner and threw up. M.E. there are hygiene deficiencies in the food preparation and storage at the buffet. At the beach restaurant, for example, ice cream is offered for self-preparation, but is not cooled to freezing temperature, with the result that at some point only one ice cream lamp sloshes away.
The food choices are "okay," nothing more, nothing less. Everything is little seasoned, good for children, boring for adults.
The children's entertainment is good, especially the children's disco loved our children on the three nights they did not vomit.
The cleaners are routine but listless. After the first of our children threw up in the bathroom, we asked for Help center. The two cleaners picked up the coarsest chunks via shower towel and quickly left without wiping. Delicious. On the last day before departure, cleaning was not done. We had two days visit of silverfish in the room.
In summary, we spent four days of six nights with stomach problems and consequently unpleasant children ("Daddy, I never want to go to Mallorca again", our three-year-old). Unfortunately, I cannot make a Recommendation.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from a weeks stay, whilst I agree with the majority that this is a lovely looking hotel that is where the positives unfortunately end. Check in was around 9pm, the staff member who greeted us seemed uninterested in us, no welcome drink or directions to our room (we observed all others arriving throughout the week being treated to drinks on arrival and assistance with luggage). We were kindly told there was food available as we arrived late- the food was lukewarm, unsure how long it had been sat there and as we arrived the staff turned out the lights and left us!! Our room situated in block 5 was somewhat clean however the kitchenette was very dated with minimal cooking utensils, no bowls (discovered after buying cereal) and no frying pan (discovered after buying items to fry)! The bathroom was mouldy, limescale and the toilet cistern made an awful loud hissing noise whilst refilling, this noise lasted 1-2 hours whilst slowly refilling. We reported it everyday and everyday maintenance came to “fix” it, it wasn’t until our 5th day of a weeks holiday that it was finally fixed! Ants were an issue in our room, it became a nightly ritual cleaning the bathroom, emptying my make up bag, shaking off the towels to get rid of the critters, management gave us “lunch on them” to use on our final day as a way of apology, acknowledging and rectifying the issues sooner than allowing them to continue for 5 days would have sufficed. I can’t help but wonder if our nationality played a part in the staffs blasé attitude towards us as others appeared to have been treated with courtesy! The beach was beautiful and the pools were great and clean. Location wise: The hotel is situated a short bus journey to can picafort and Alcudia where you will be spoilt for choice for good food and a break from the rude staff at the hotel. There is a spar directly opposite the hotel and a much larger one to the right of the hotel. Unfortunately I would have to say that I won’t be returning to this hotel, I believe there to be much friendlier and nicer hotels in the area that warrant a 4 star rating.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Garden Hotels, Other at Playa Garden Selection Hotel & Spa
Responded 27 May 2022
Dear Guest, Thank you for choosing our hotel for your recent vacation and for taking the time to share your opinion about your stay with us. We are very grateful for your comments and the fact that you have shared them with other travellers. We are glad to know that our location has been pleasant and convenient for you. As you indicate, we are very close to the magnificent Playa de Muro and our location allows us to reach Alcudia and Can Picafort in a short time. We are surprised by the fact that our staff have not been hospitable enough to you. For us, it is very important to offer our clients a great welcome that makes them feel welcome from the moment they enter. We are sorry that you did not receive a drink upon arrival, since it is something that we always offer our guests and that, in addition, our reception is open 24 hours a day. We have a table where our clients can serve themselves a drink if they need it. We are sorry that the temperature of your dinner on the first day was not as expected. The truth is that, in these types of situations, we have no problem saving a cold dinner for guests who arrive late at our hotel and can no longer enjoy our buffet dinner. It is very disappointing to see that you were not happy with the room you were allocated. We are sorry that it was difficult for you to find the kitchenware available in the cupboards of your apartment. Our staff are always willing to answer all the questions of our guests to help you have a pleasant stay. We are saddened to learn that the problems related to the bathroom in your room have proven to be very inconvenient for you. On the two occasions in which you sent us your complaints about it, we sent technical personnel to solve the inconveniences as soon as possible. Similarly, we contacted the cleaning staff to take care of the ants in your apartment. We always recommend our guests not leave open food in the room to avoid this type of situation. We are sorry that these problems arose in the middle of your vacation and did not allow you to enjoy it 100%. Finally, we would like to emphasize that in our hotel we welcome clients and staff from different countries and nationalities, and our main objective has always been that everyone feels comfortable with us. We can assure you that at no time did we intend to make you feel otherwise. We sincerely regret that your vacation was not what you wanted and that the compensation received by you and your friends was not enough to improve your stay with us. Sincerely, Vicenç Fuster and the entire team at Playa Garden Selection Hotel & Spa.
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Very nice place for families pleasant . Great location , service and staff excellent . Food recommended. The water dispensers in the houses are also recommended for other hotels . Quality from reception very good and friendly. Rooms are clean
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Morgens beim Frühstück muss man in der Saison etwas Zeit mitbringen aber ab 10 kann man am Pool...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved this hotel as soon as we walked through the doors. Reception staff couldn’t be more helpful, food was lovely and lots of choice, great to have direct access to the beach and gardens were beautiful. There was an issue with not being enough sun beds though. We obeyed the rules on the first morning but unfortunately nobody else did! The second morning, after speaking to reception, a member of staff came down to the pool and removed towels from some beds for us. The people who had reserved those beds returned and were not happy so the staff member went to some other beds to do the same thing for them. The guest who had reserved those beds returned and got into quite an argument with the staff member and the whole thing made us feel very uncomfortable so we spent the rest of the week paying for beds in the sky lounge or on the beach. The only other thing we were not happy with was that there are no proper doors on the bathrooms and that’s the only thing preventing us from returning, which we would love to do.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
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Response from Garden Hotels, Other at Playa Garden Selection Hotel & Spa
Responded 29 Sept 2022
Dear guest, We appreciate you taking the time to post a review on Trip Advisor. Our staff is grateful for your kind words towards them. They carry themselves in a nice friendly manner no matter how busy we are here at the hotel. They know that being polite and friendly is important for our guests to feel at home. We were more than happy to make sure you got to the airport on time. It is great to know that the food we offer in our buffet has exceeded your expectations. Our kitchen staff work really hard to offer a range of tasty local and international dishes for everyone to enjoy. It is on the other hand really delightful to see that you enjoyed the beauty of our hotel and its surroundings. We are so happy to hear you enjoyed our beautiful on-site gardens and the lovely beach just a short walk away. We are very disappointed to hear that not everyone in the hotel respected the rule of not reserving a sun lounger. This rule is in place at our hotel and we enforce it. As you see we are in a difficult situation with enforcing this rule and keeping everyone happy. We are so sorry that this made you feel uncomfortable. We are also sorry to hear about any possible inconvenience you experienced with the room. Please, next time do not hesitate to approach our friendly staff for any issue you may have, and they will be delighted to resolve it for you, depending on availability. We are glad you were able to enjoy your vacation with us and hope you will soon find the time for more unforgettable moments on our beautiful island. Best wishes, Vicenç Fuster and all the team at Playa Garden Selection Hotel & Spa.
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We celebrated a friend’s 40th birthday at the Playa Garden Hotel and the experience was simply unbeatable. From the beginning, the treatment and service of the spa were exceptional. We enjoyed the sauna, jacuzzi and Turkish bath, all facilities were spotless.
Then, we went up to the Balinese beds where the waiters were always attentive to our needs, providing excellent service without invading our tranquility. The views from the beds were spectacular, and the pool with indoor stone hammock was perfect to cool us down.
The pool bar food exceeded our expectations, especially the delicious buffalo salad! Finally, we continued the celebration in a room with an amazing infinity pool, which was the golden snap to an unforgettable day.
I highly recommend Hotel Playa Garden, both for its first-rate facilities and for the exceptional treatment of its staff. A perfect place to relax and celebrate special occasions!
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and it’s garden is beautiful. The nearby public beach and facilities are great. The rooms, pools and hotel facilities are standard but the service is very bad at the bar and restaurant. We had paid for all inclusive, which meant some selected basic drinks were for free at the bar but the waiting time and queue was often over 10 minutes. We had the impression that everything was made for financial gain, even exchanging beach towels costs 4eur. If you want a smoothie at the bar it’s extra even with all inclusive, same as other wine or beer than the sandard in the « all inclusive » offer. Yes this might be the same in other hotels, but not having served water on the breakfast, waiting for, or not even getting drinks in the main restaurant just leaves the impression of an understuffed hotel that tries to make you pay for everything. The food and buffets are basic to standard. So read the conditions very carefully.
As the waiting line was so long I went and bought my drinks in the opposite supermarket (even with all inclusive) and I was told to drink this on the public terrace was forbidden by the stuff. Also do not ask for an (paid for) Aperol Spritz other then in a long drink glass. Music is verly loud until 22:30 near the reception but entertainment for kids and kids club are good.
As we complained at the reception about the waiting times we got our « late checkout » (value 70eur) for free, which was a nice gesture, but we hope the owners/mangers will change the mentality
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Garden Hotels, Owner at Playa Garden Selection Hotel & Spa
Responded 15 July 2024
Dear Hervé, Thank you for taking the time to share your feedback about your stay at Playa Garden. We are glad to hear that you found the hotel and its garden beautiful, and appreciated the nearby public beach and facilities. However, we are sorry to learn about your dissatisfaction with the service at the bar and restaurant. Your experience with the waiting times is certainly not the standard we strive to achieve. We are sorry to hear that you found that it wasn’t clear what was and wasn’t included in our all-inclusive package. This information can be found online, but we will strive to make it clearer to checking-in guests. We appreciate your mention of the good entertainment for kids. We hope you might consider giving us another chance to provide you with a more enjoyable stay in the future. Best wishes, Joan Company and all the team at Playa Garden Selection Hotel & Spa.
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Nice hotel, good food, lovely kids club with nice activities and the entire staff was very kind. I can recommend that hotel and if you want to have a very calm room, try to reserve a room on the opposite of pool side in building 5-8. Outside Pool was a little bit too cold for kids to stay longer, but October is on the other side not that hot, which is great. The positive thing is the indoor pool where you can warm up and be able to train swimming with smaller kids
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Garden Hotels, Owner at Playa Garden Selection Hotel & Spa
Responded 29 Oct 2024
Dear Ronny, It’s fantastic to know you and your family had a lovely holiday at Playa Garden! We’re delighted to hear that our kids’ club, food options, and friendly staff made your stay memorable. Creating a welcoming and engaging environment for families is a priority for us, so it’s wonderful to know our team helped make your time here special. We’re glad that the indoor pool provided a cozy option for your little ones when the outdoor pool was a bit chilly in October. The cooler weather can indeed be refreshing, and we’re glad you found it enjoyable for this time of year. Thank you for the warm recommendation, and we hope to welcome you back for another relaxing family holiday soon! Best wishes, Joan Company and all the team at Playa Garden Selection Hotel & Spa.
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There are more places to choose from in the Playa de Muro area.
PRICE RANGE
AU$261 - AU$664 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aparthotel & spa playa garden hotel playa de muro, aparthotel and spa playa garden, aparthotel hotel playa garden, aparthotel hotel playa de muro, playa garden
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
225
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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