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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated between a long and sandy beach bordering the turquoise sea and the Parc Natural. Rooms: Heating/ air-conditioning. Sat-TV. Minibar. Balcony with garden or side seaviews. Suites: Lounge, 2nd TV & sofa-bed. New Spa & Wellness Center. Sport & Leisure: pool with additional children´s pool. Bicycle sports programs. Beach volleyball. Gym. Evening shows. Gastronomy: Splendid buffet. Restaurant a la carte. Services: Golf equipment storage. Discounts and reservations on green fees at several Golf Clubs.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Spanish, Catalan, German
Location
Ctra. Artà-Alcúdia, s/n, 07458 Playa de Muro, Majorca Spain
Name/address in local language
Grupotel Parc Natural & Spa
627 reviews
Getting there
Somewhat walkable
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Grupotel Parc Natural & Spa is frequently celebrated for its exceptional amenities, including a praised beachfront and pool area, alongside quality dining experiences, though the gym and sauna have room for improvement. The hotel's rooms garner compliments for their cleanliness, spaciousness, and modern touches, boasting noteworthy views. A welcoming, family-friendly atmosphere permeates the establishment, offering both elegance and comfort.
The staff's friendliness and professionalism contribute to the high marks in service, ensuring guests feel well taken care of. Cleanliness stands out as a particular strength, with well-maintained and spotless rooms and public areas. Situated in a prime location with serene beach access, travelers find the tranquil surroundings and competitive pricing add significant value to their stay.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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This is one of the most consistently good hotels we have ever visited (6 times in 14 years). The facilities are as good as the brochure and other publicity suggest, but give no idea how friendly and helpful all the management and staff are, nor how comfortable and well-equipped the large and well planned rooms are. Easy access to the vast beach is a plus, but the large, rambling pool is tempting enough to stay put! (No souless rectangle here). The food and catering are sufficiently imaginative to cater for almost any tastes and the recent addition of an open-air terrace for breakfast and dinner makes the whole holiday experience a real pleasure. But none of this describes the friendly atmosphere that can so easily vanish in a 5 star hotel. Key staff remain for years and the senior management are visible and active daily (including even table-clearing when needed!) Neither of us are disabled, so cannot comment from direct personal experience but what we have seen regularly and daily is spontaneous and pro-active thoughtfulness and active assistance for those who are.
Probably not a hotel for older, teenage children who might need a more active environment - the guests do tend to be slightly older - though the younger children seem very happy and are well=catered for both as regards food and activities.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Older children (10 +) might not find it stimulating enough!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Diaz, Guest Services / Front Office at Grupotel Parc Natural & Spa
Responded 11 Oct 2024
Dear Family, Thank you very much for your new visit to the Grupotel Parc Natural & SPA and for the trust you have placed in us. Your kind words are a great recognition for all of us, and have a special meaning, since surprising our regular guests every time they visit us is one of our main objectives. Thank you very much for sharing your experience on this website. We look forward to welcoming you back to our home. With best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel provided a perfect October retreat. The hotel was well maintained and spotless, the buffet food was plentiful and of a very high standard. The staff were extremely friendly and helpful and the location of the hotel was excellent - away from the noise of the main holiday strip and a nicely designed internal pool area with plenty of loungers and shade, the table service kept the parents happy. The beach was adjacent to the hotel and marked for swimmers - it remained chest height for about 150m with good water sport facilities provided by hotel to keep the children happy. In short the hotel provided a wonderful family break which we will revisit.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:The specials available at each dinner are worth ordering. Beach yoga and paddle boarding good...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The Grupotel Parc Natural & Spa is highly recommended for its friendly and helpful staff, the large and good selection of food on offer, the beach location and the treatments in the spa area. However, the "variety of amenities" described for the bathroom are very limited for this hotel standard and the location is bad in relation to the very noisy coastal road. A permanent disturbance, especially at night. Due to the location in a nature reserve, there will be no measures against this. If you want to sleep with the window open, you should use the units directly facing the sea. Otherwise, close the balcony door or it won't bother you. After we complained, we accepted the alternative offered to us. The management is very friendly and concerned about the well-being of the guests. Unfortunately, we remember the street noise more.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a lovely hotel - what makes this hotel special is its staff. They are very friendly and helpful, going out of their way to make our stay comfortable. I would say the general hotel staff in the restaurant and bars are much more accommodating that the reception staff, who seem to be a bit more standoffish, however all in all they are great. We had a room overlooking the pool which was lovely, and very clean with fresh water delivered daily and a nice turn down service. The hotel is in a great location on the beach with a lovely pool area with very comfortable beds and a great bed side service from the bar/restaurant (via QR code) Entertainment in the evening was good and caters for the majority of the guests, and if a bit chilly at night, there were heaters and blankets on offer. A good choice of food in the restaurant (limited vegetarian options) and the Al a carte menu offered a nice choice
Overall a great hotel and great staff
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Diaz, Guest Services / Front Office at Grupotel Parc Natural & Spa
Responded 30 May 2024
Dear Anniet, Thank you very much for having chosen Grupotel Parc Natural & SPA for your holidays in Mallorca. Your kind words are of great help for other travelers to get to know our recently renovated hotel on the first line of the famous Palya de Muro. Your comment is a great recognition to all our staff, who enthusiastically offer the best of our island to our guests, and helps us better understand the needs and expectations of our guests. Our kitchen offers a wide range of vegan and vegetarian dishes, but they have to be requested , we regret that we were not able to inform you of this when you were staying with us. We hope to see you again soon among us. With cordial greetings,
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Staff with little care and beautiful sea view room, lots of kindness on a daily basis. The Inn is quality and I imagine well above the neighboring offer. The buffets are well stocked with a marked orientation for German rather than French tastes (the vast majority of the Pension guests). However no private beach and therefore we must rent the deckchairs no service to the beach. At the pool many guests book their deckchair in the morning, it is not very elegant. In conclusion, the Inn is quite far from a 5-star standard and closer to the 4-star but the atmosphere is relaxed and family friendly.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Choisir les chambres vue mer qui sont refaites.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Grupotel Park Natural on the island of Mallorca is one of the nicest Hotels our family has ever stayed at. The quality of the property, the excellence of the food and service and the staff who truly care about your experience, during your stay, make this hotel one our family will continue to return to . MKB-Canada-June/24
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Diaz, Guest Services / Front Office at Grupotel Parc Natural & Spa
Responded 4 July 2024
Dear family, Thank you very much for your visit to the Grupotel Parc Natural & SPA. Your kind words are a great recognition to our way of understanding hospitality. We are delighted to have collaborated in making your holiday on our island unforgettable. Thank you very much for your review, it is a great help for other travellers to get to know our hotel. We look forward to welcoming you back to our home. With best regards.
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This is an excellent hotel. The staff were friendly and welcoming. The room was clean spacious with a comfortable bed and a generous balcony. Breakfast and the buffet dinner offer an extensive choice of great quality food. They have their own beach with large number of loungers and parasols as well as a large pool area with again quite a large number of sunbeds. No need to get up early morning with your towels here.
Our preference is to book B&B and eat out of the hotel at night and we are not really buffet people. We were surprised there was no A La Carte restaurant but we were persuaded to try the buffet one night by people we met. To our surprise the choice and quality was really good and the ambiance and the positive smiling staff made for an enjoyable experience. So much so we stayed in and went there on another two nights. It was a step up from many of the buffets we have experienced in other areas.
We are not Spa people so can only speculate that I would be surprised if it didn’t meet the standards set in the rest of the hotel. I very noticeable thing at the hotel is the way the management walk the job meeting guests and seeming to take a genuine interest in their well-being and opinions.
If I was to nit pick I think that the poor situation with taxis in this area and there expense is an issue the hotel could look at. On the two occasions we were looking for a taxi and we asked reception to get one for us they got the message back from the taxi company had no cabs available. Maybe they should consider a courtesy bus making regular trips from the hotel to Alcudia.
If that sound negative I want to finish on a positive. This hotel is so customer focused that it even has a process for those guests who stupidly leave things like mobile phones behind in the bedroom when they leave. Mine should be back with me in a couple of days. All part of the service.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Parc Natural, Innkeeper at Grupotel Parc Natural & Spa
Responded 27 Sept 2023
Dear Mr. Seebe. It was a real honor and great joy for us to host you under our roof. Thank you for taking your valuable time to share your opinion with us and other travelers. We would also like to thank you for your kind words, which gave us a lot of joy and gave us reasons for satisfaction, because it is you who evaluate our work. Without a doubt, it is thanks to our wonderful culinary offer and our friendly staff that we are the leading hotel in our part of Mallorca. Nothing is impossible for us and our secret is simple - because we care! We hope that we will have the joy of hosting you under our roof again and we also hope that your phone, after traveling alone, returns home safely. Meanwhile, from our sunny island we send warm greetings from the entire staff of Parc Natural & Spa.
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On arrival at the Hotel, we were greeted by Laura, who showed us around and to our room, which was lovely. We then had a late dinner, which was excellent. Throughout our stay, we did not venture out for dinner as the quality and choice of food on the a la carte and the buffet menu was excellent. We did have a slight issue with noise from the room above due to the chairs being moved about frequently. When this was mentioned to reception, they immediately offered us another room and we were provided with a free upgrade to a suite on the ground floor overlooking the pool. The additional space was fantastic. We found ALL the staff to be kind and helpful and also very good communicators, especially in the dining room at breakfast and dinner. We enjoyed the evenings in the bar with the entertainment and the choice of drinks was very good along with excellent service. The only thing that let the hotel down was the lack of heating in the outdoor pool. Not quite sure it wasn't heated but it meant that the indoor pool was usually used by adults with very small children and therefore very noisy and uncomfortable.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The outdoor pool is not heated, or at least not in April. Don't bother with eating out in the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Diaz, Guest Services / Front Office at Grupotel Parc Natural & Spa
Responded 1 May 2024
Dear Tumshie, First of all, thank you for choosing the Grupotel Parc Natural & SPA to spend a few days in the north of our wonderful island. Your kind review helps us understand the needs of our clients a little better, since our main objective is to provide a quality and personalized service to guarantee the rest of our guests, so we take the slightest incident very seriously. to be resolved on the spot. In reference to the outdoor pool, we inform you that the children's pool is heated as it complies with the environmental regulations in force in Mallorca. Unfortunately the large outdoor pool cannot be heated for the same reason. As for our indoor pool, it is heated. Please note that children are allowed until four in the afternoon as long as they are accompanied by an adult and respect the SPA rules, so next time we ask you to inform us of this inconvenience. to find the best solution for everyone. Thank you very much again for everything and we hope to see you again soon at our hotel. Sincerely,
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This was our second visit (first time with the kids) and we had such a wonderful time. The level of service is the best I have seen. The staff gets to know everyone there and anticipates what you would like. They are so helpful and really make the experience special.
My kids are 3 and 5 and we felt this hotel was perfect for their ages. The pool, beach, rooms, and restaurants were all moments away from each other which is a big plus with young kids. The pool was different and had areas that were great for my 3 year old learning to swim and also deeper areas that were nice for adults. The kids camp director kept checking in with us throughout the week on the daily activities which my kids participated in a couple. Both kids were crying when we had to leave today!
The food was great! The fish was so fresh and the dishes were creative in how they were prepared that we never got bored. They had someone cutting fresh fruit every morning at breakfast and there were so many options we didn’t know where to start!
This hotel was great when we went as a couple and as a family!! We are already planning our trip back for next year!
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Diaz, Guest Services / Front Office at Grupotel Parc Natural & Spa
Responded 30 Aug 2024
Dear family, Thank you very much for having trusted again in the Grupotel Parc Natural & SPA for your vacations in Mallorca. Your kind words will be transmitted to all the hotel team, and especially to the staff of the mini-club, who every day imagines and makes new activities with the children. Thank you very much for your reference to the activities we offer to all our guests, but with special attention to the activities for children. Our gastronomic offer is based on local and quality products, your words are a great help for other travelers to know the quality of our cuisine. We hope to have the opportunity to welcome you again soon in our home. Best regards,
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This is definitely a “trust the reviews” type of choice. I’ll admit I was a bit skeptical at first BECAUSE the reviews were overwhelmingly positive & we’ve been burned in the past by choices based on that. But I can confidently say that the 5 star rating is spot on.
The search for a beach resort that’s steps away from the beach proved to be more difficult than expected, but thankfully that’s exactly what this resort was. If you can get a room in building 3 you’ll have a view of the ocean and be a short walk away from the beach.
We’ve traveled all over the world and I can say that every staff member we encountered here was kind, courteous & extremely helpful. We’ve NEVER experienced service like we did here, everyone was great. (Special shoutout to Javi)
The only gripes we had with our stay was that the beds were horrible. I know in EU two twins are what classifies as a king, but they were just flat out uncomfortable & were made up as two completely separate beds. Also, when the AC was on full speed there was a loud annoying noise that made it difficult to sleep every night. In the grand scheme of things these were very minor and were made up for by everything else.
If you’re looking in this area don’t hesitate to book here. All around 5 stars!
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip:Building 3 has the ocean views and closest to the beach.
Chairs/Unbrellas are €14.25 on the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Diaz, Guest Services / Front Office at Grupotel Parc Natural & Spa
Responded 12 June 2024
Dear Señores, Thank you very much for choosing the Grupotel Parc Natural & SPA to spend a few days in Playa de Muro. We work offering a close and quality gastronomy, with a close and personalised service, and above all with a special attention to detail, and always ready to meet all the expectations of our customers, so your kind words have a special meaning and encourage us to continue working with the same enthusiasm. Muchas gracias We hope to see you again soon. Best regards
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There are more places to choose from in the Playa de Muro area.
PRICE RANGE
AU$277 - AU$663 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grupotel parc natural and spa, grupotel parc natural hotel playa de muro
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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