Carnarvon Gorge Wilderness Lodge
4034 Obriens Road, Carnarvon National Park, Queensland 4702 Australia
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Room & Suite (30)
Dining (14)
About
#1 of 1 lodge in Carnarvon National Park
Location
Cleanliness
Service
Value
Spread out in a beautiful parkland setting, the Lodge offers 28 large safari style cabins. Each with en-suite bathrooms, tea preparation, fridge, air conditioning/heating and spacious balconies to relax and take in the wonderful natural ambience of this stunning location, resting at the base of the magnificent Carnarvon Gorge mountain range.
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Property amenities
Free parking
Public wifi
Pool
Outdoor pool
Baggage storage
Non-smoking hotel
Outdoor furniture
Room features
Housekeeping
Private balcony
Seating area
Private bathrooms
Refrigerator
Electric kettle
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Location
40Car recommended
Grade: 40 out of 100
0Restaurantswithin 10 km
13Attractionswithin 10 km
4034 Obriens Road, Carnarvon National Park, Queensland 4702 Australia
See all nearby hotels220Reviews3Q+A46Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Rudest customer service ever. Waste of time and money. Got cancelled after a 1000k drive due to wildfire. No prior warning, and no notice given, though they were aware of the situation two days beforehand. No apologies, just rudeness.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 17 Oct 2023
Dear Leona, I am sorry to hear that you are not happy with our customer service. As the manager of the property, I can guarantee, that our Receptionist started calling everyone who had upcoming bookings as soon as we were informed about park closure on the 6th of October 2023. The park was expected to be closed for a week only but unfortunately the wildfire progressed very quick and reached the Gorge, all walks and tracks are affected. Being in a remote area means that telephone and internet service is not the best and even non existent at times . We had lots of guests in the same situation like you, where we called and emailed but due to no service, the message did not reach them in time. As, I am sure you are aware of, wildfires and warnings can change very quickly depending on weather conditions. The Wilderness Lodge team is doing their best to keep everyone informed, however some things are out of our control. QPWS, QFES and all parties involved are doing their best to keep us and the public up to date, but their main focus is, on keeping all lives and infrastructure safe in the affected area. All our bookings had to be cancelled and guests who opted not to reschedule, received a full refund. I apologise for the inconvenience and wish you all the best. Stay Safe!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Lodge is located very close to the starting point of the main gorge trails. The cabins are well spaced out across the property. There is one central guest car park - you transport your luggage to the cabin using a trolley. It lacks the convenience of parking next to your accommodation. The cabins were very comfortable and well equipped. There is a common outdoor kitchen which helped us to meet and chat with other guests. The bed was comfortable, there was plenty of hot water for showering. 4G coverage was minimal and patchy. The Wi-Fi reception was ok in the common areas near reception.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 16 Aug 2023
Dear Lindsay, We really appreciate you taking the time to share your feedback. We are happy to read that you had a good time at the Lodge and hope to welcome you again. Kind regards, Hanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fully booked for 2 of 3 nights we stayed. With 28 cabins spread around beautiful grounds in National Park it's peaceful - with no pets allowed & cars not allowed in grounds (not enough car spaces when fully booked). There's 5pm video of local information which is good, but wine is sold per bottle only & costly. Bar fridge in cabin smaller than in most hotels & holds very little. Dishes & cutlery supplied in tub that you have to take to outdoor kitchen to clean! Disappointing that reception was unattended twice when I went within opening times.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Be aware it's fully self catering with no restaurants or shops with 2 hours drive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 16 Aug 2023
Dear Anne, We really appreciate you taking the time to share your feedback. I am really sorry to read that not all aspects of your stay were good. Unfortunately, due to severe qualified staff shortages we had to close our Restaurant at the end of 2021. We built the two outdoor kitchens for guests to be able to visit and have a place to self cater. We acknowledge that there is a lot of room for improvement and Management is working hard to upgrade facilities and make guests experience great. We apologise, that Reception was unattended. There are days when Reception staff has to step in and help housekeeping on the grounds, however the issue was communicated with the team and we will work on a solution to make sure that guests get the assistance they need at all times. Wish you all the best and we hope to welcome you again in the near future. Kind regards, Hanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in staff member was very pleasant. Had a problem within the first 5 mins of entering our cabin with a blocked sink in the bathroom. The staff member on duty did not hesitate to relocate us into another cabin. Great customer service! The cabin was as described on their website. Good bedding and towels. Cutlery and plates provided in your cabin for use in the outdoor kitchen. However, we ate a cold breakfast in our cabin and cooked our main meal in the outdoor kitchen. Thankfully we had perfect weather for using the outdoor kitchen (would be difficult in the wet). Overall, our experience was fantastic and would highly recommend (although costly). Don’t forget to bring all of your food (although you can purchase frozen foods). A small bar fridge is in the cabin and also full sized fridges and freezers on site. …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 1 June 2023
We really appreciate you taking the time to share your feedback. We are glad you had a wonderful stay and hope you’ll come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location and not bad for a glamping experience. We quite enjoyed our stay. However, at $930 for 3 nights, our family rooms was very small (no larger than a twin cabin that our other family members stayed at). Bathroom was a bath tub with shower and shower curtain, sink and toilet was dated and not so attractive. Pool was good, but spa seemed to be out of order. Note that website states "sit by the fire while mingling with other guests", so we brought marshmallows for the kids to enjoy, but there was no fire. When we booked last year, the website also mentioned restaurant was not open for the 2022 season. We were expecting it to be open in 2023 upon booking, however, it appears to be closed indefinitely. Outdoor kitchens and grounds were well maintained. Although it was a comfortable and relaxing stay, it was not the 5 star experience we were expecting for the price we paid. …
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 17 Apr 2023
We really appreciate you taking the time to share your feedback. Unfortunately the owner and management had to make the hard decision of closing down the Restaurant indefinitely. The lack of qualified kitchen and Restaurant staff made it impossible to guarantee a constant service for the season. Due to strict fire safety rules, outdoor open fires are not allowed on the property, however there is a fireplace in the AFrame communal building for guests to use. Wood and kindling provided by us. We are glad you had a nice stay and hope you’ll come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You expect a few hiccups in the wilderness. On the first night we had cold showers. There was NO hot water. I wrote an email and left a note in the post box and a maintenance chap came out first thing in the morning to rectify it. That was good. Cold showers and no apology from management was not. Wonky cabin floors- I still can not work out how or why, but anyway, just be prepared for a stumble in the middle of the night. The communal kitchen... far too small for so many cabins. Ran out of dishwashing liquid, gas cooker knob was jammed and (wonky) table space was prime real estate. Despite all of this, it was actually nice to chat to other travelers and share tales and stories. Expect ants in your cabin/ bathroom- they chase any morsel of goodness. Overall it was a good stay. You are all there for the same reason; to hike and get sore legs. Take the good with the hiccups and don't over think it.…
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Date of stay: March 2023
Room Tip: PS- There is no camp fire, so don't bother packing marshmallows.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 17 Apr 2023
Hi GordonsSister, We really appreciate you taking the time to share your feedback. I apologies for the hiccup's and I can assure you that they were addressed with the maintenance and housekeeping team. We are glad that overall you had a nice stay and hope you’ll come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just 9 hours from Brisbane and 3 hours from the nearest emergency accommodation should you wish to travel there. We did….to find a “Road Closed” sign at the only entrance road. Lovely!!! Not!!!! And the new owners of the property who have managed the Lodge for the last 2 years, knowing full well before we even left for the trip that the road was flooded and rising, and impassable, will give no warning ….no email, text or phone call, to unsuspecting guests. And will not answer their phone despite repeated attempts by us to contact them for two days. Then when you are unable to access the property, refuse to give a refund. Only a credit was offered but if it isn’t used within 12 months ( the Lodge is only open 8 months of the year) it is forfeited. Finally got our money back but had to take legal action which took 4 months. Make sure you double check all government websites, which can be difficult to find, before heading there, as management don’t care one little bit about their guests and will make no effort whatsoever to contact you if their access road is closed. It was closed 3 times in 2022. And once you get there you will have to drive 3 hours to find alternative accommodation or sleep by the side of the road. Care for guests and their welfare…..nil!!!! Would give zero stars if I could.…
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Wilderness Lodge, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 20 Mar 2023
Hi Sally, I was waiting for this review. Let me just clarify a few things really quickly. The storm and flood was unexpected and all the roads were accessible in the morning of your arrival. So, no, the road was not flooded when you left Brisbane, it started to rise after 9am and the creek at Rewan (the only creek monitored by government and with data available online) was under flood levels by 3pm the same day. We tried to call every guest as soon as we were made aware of the road closure but as I am sure you noticed yourself, there is barely any telephone service after you leave Roma, therefore all guests due in that day were in the same situation. The road was closed by Rolleston council at 1pm due to fallen trees (caused by damaging wind) and unsafe crossing just before the highway turn off without any warning to businesses in the Gorge or to the National Park. The road was reopened the next day at 9am after trees were cleared and crossing was safe. I was made aware of several telephone conversations you had with Alison our receptionist on the day of your arrival, so saying that we did not pick up the phone for two days is false. Also we have a long trail of email exchanges with you. Traveling to the outback and remote areas requires careful planning as unexpected events can happen. The Wilderness Lodge is located in a 'semi' remote area and we try our best to keep our guests updated with travel conditions at all time, however unexpected weather events can happen. Being away from the city, communication and emergency reply is slower (we rely on satellite internet which drops off during a severe storm and telephone lines are also affected). As weather events are out of everyone's control, the Wilderness Lodge offers a full credit to all guests affected and they have 12 months to rebook their stay and 18 months to travel. Yes, the access road was closed several times in 2022 due to weather events and all our guests were offered a full credit and where happy with it as they understood that this is out of human control. The Wilderness Lodge team is doing their best to keep all guests safe and updated, however it is everyone's personal responsibility to do their research and keep up to date on weather and road conditions before traveling to a remote area. Regards, Hanna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a long drive to get there I wasn't impressed with the help at the front desk. The directions to our cabin 19, were not very good and there was little signage. However the cabin was nice and clean. It certainly wasn't as big as the pictures made it look, almost a little cramped. I am glad there were were only 2 of us, myself and my adult son in a cabin with a double bed and a single. Our view was wonderful, we looked out over a gully and saw several Wallaby's each day. There were a number of larger gray kangaroos on the grounds. The linen & beds were FANTASTIC, top rate . The bath/shower were nice an large. All in all it is an experience and the most I have paid for a cabin & then had to do all my own cooking and cleaning. Please make sure you take what you need when going up there, you can buy some things like wine at the front desk but expect to pay a large premium for the convenience. All the guest I meet were very friendly and had a wonderful timme. I wish we were able to stay an additional day, but had other commitments. I could have used a hot spa after all the walking rather than a cold pool.…
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Date of stay: October 2022Trip type: Travelled with friends
Value
Location
Service
Room Tip: If you want to see the Platypus you need to get up early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hanna Vig, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 6 Dec 2022
Hi Nicka, We really appreciate you taking the time to share your feedback. We are glad you had a nice stay and hope you’ll come and see us again soon! I apologise that the directions given to you at Reception were not very good. The issue was raised with the team and we will make sure to communicate more clearly in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great relaxing weekend away, cabins were comfortable and spacious. Even though the restaurant wasn’t open, camp kitchen had everything you needed. Just plan your meals and bring all your food and drinks with you . Just sit back and relax in this beautiful setting.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hanna Vig, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 26 Oct 2022
We really appreciate you taking the time to share your feedback. We are glad you had a wonderful stay and hope you’ll come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had two wonderful nights at the wilderness lodge last week. Our cabin was comfortable, clean and cosy even on the cold nights. I have just read a one star review and can’t believe that someone would complain about walking their bags to their cabin ( you are actually provided with a wheely trolley!) Obviously the whole point of visiting the region is to experience the environment- to enjoy the outdoors, the wildlife and the out of this world scenery. Please don’t complain about walking to and from the reception area! We enjoyed the evening preparing our meals in the outdoor camp kitchen area, where we found at most, 5 other couples also making their meals- not 60-100 scrambling to cook! It was great to share stories with fellow holiday makers. Everyone was most courteous and kept the area spotlessly clean. While we were staying there was a brief power outage, but being so far off the beaten track it was not a concern as the generator soon kicked in. Our bed was comfortable, and yes, the bathroom is a little old but perfectly adequate. For us, it was a bucket list trip to visit and we were not disappointed. Alison in reception gave us some handy tips on the trails to visit. We even saw two platypus in the creek while doing the Nature trail walk. The long day hike was just spectacular- with the Amphitheatre and Boowinda gorge being standouts. Don’t forget to look up at the night skies! What a beautiful country we live in.…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hanna Vig, General Manager at Carnarvon Gorge Wilderness Lodge
Responded 28 Aug 2022
Dear Gayle, We really appreciate you taking the time to share your feedback. We are glad you had a wonderful stay and hope you’ll come and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
carnarvon gorge wilderness hotel springsure
LOCATION
AustraliaQueenslandCarnarvon National Park
NUMBER OF ROOMS
30
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Claim Your ListingCARNARVON GORGE WILDERNESS LODGE: 2023 Reviews (Carnarvon National Park) - Photos of Lodge - Tripadvisor
Frequently Asked Questions about Carnarvon Gorge Wilderness Lodge
Which popular attractions are close to Carnarvon Gorge Wilderness Lodge?
Nearby attractions include Carnarvon Gorge (0.1 km), Moss Garden (4.6 km), and Amphitheatre Walk (5.6 km).
What are some of the property amenities at Carnarvon Gorge Wilderness Lodge?
Some of the more popular amenities offered include a pool, free parking, and baggage storage.
Is parking available at Carnarvon Gorge Wilderness Lodge?
Yes, free parking is available to guests.
Are there opportunities to exercise at Carnarvon Gorge Wilderness Lodge?
Yes, guests have access to a pool during their stay.