Just spent 3 nights at snowy gums chalet at Smiggin Holes and can I just say wow. What a great place to stay. Great location, amazing food (and plenty of it) and a staff that is truly committed to making sure that they are completely COVID safe. Thank you to Leah, Hank and all the staff for making our stay so enjoyable. We will definitely be back, if not this season next year for sure!
We came here during beginning of the season this year. Due to covid the management needed to put in a lot more restrictions such as two rounds of dinner serving groups, food & beverage only handled by staff. The serving staff became very busy. But they were very helpful in meeting our needs. Manager Lea was super friendly and welcoming. We were late first night and she called to checked if we are dining and saved us dinner. Conversations after dinner at the bar was also very fun. Our son said top 5 enjoyment of the trip includes friendly staff service of this place. We recommend it.
Our stay was the best ever you only have to walk about 120m to the ski lifts. you don't have to worry about the food the view and the staff were very nice would come again. If your going skiing in perished come to smiggin holes and book a room at snowy gums. 5/5
There was a lot of things wrong with the hotel. Firstly there was no bath mat in the room. Having a bath mat is a bare essential for a hotel. Secondly, there were only two powerpoints in the whole room, despite the fact that the room was for four people. This is unreasonable. Thirdly the walls are extremely thin and the room next door was playing loud music at 8pm. Finally, the shower was dirty, there was hair on the floor and in the drain. There was also hair in the sink.
We stayed during one of the heaviest snowfalls they’d ever seen. We had a bumpy start as we arrived while the staff were still trying to check people out and we’d clearly caught them on an off day. We also weren’t able to keep our car on the snow as it would have been snowed in by the time we left due to heavy snow storms that weekend, which made for an expenisve trip by the time we caught the snow tube back up. The accomodation was very close to the chairlifts and ski hire places. Having breakfast and dinner included was a nice touch and a convenient option. The food was good and the staff were nice. The room had all the basic ammenities, towels, simple toiletries and a tv. The walls were very thin and we could hear every person that went pass and even people talking in he bathroom next door. The common area was a nice touch, especially if you have kids or want to chat to other families. It did get a bit noisy at times though. There is a bar open in the evenings which is nice. We also had a bus full of highschool students stay while we were there which made it a little noisy, especially in the morning when everyone was in the foyer tryin to get out the door with their snow gear at the same time. Staff did stagger their meal times though so that the families and non-student guests could have their meals without being bombarded by students, so that was managed well. I think this place is great for families and young people. Not so much if you’re a light sleeper or a couple looking for a romantic getaway. We fetl it was a bit expensive for what it was, but you are obviously paying for the convience of staying on the snow, a few minutes walk from the chair lifts and if that’s what you want then that is what you will get from Snowygums.…