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The only hotel offering direct pool access from all rooms, where room services serve by boat.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Thai
Location
459 / 2-3 Patak Rd, Karon, Phuket 83100 Thailand
Name/address in local language
Access Resort & Villas
1,044 reviews
Getting there
Good for walkers
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Access Resort & Villas is lauded for its tranquil ambiance and proximity to Karon Beach, with guests frequently praising the hotel's attentive service and unique offerings like room service by boat. While the spacious rooms with pool access and comfortable beds are popular among travelers, there are some concerns about outdated decor and storage space.
The hotel's cleanliness and amenities generally receive commendations, though issues with maintenance and air conditioning are noted. Opinions on value for money vary, with some guests mentioning hidden charges.
Location
Convenient
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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We spent the third week of our TUI 3 week multi destination stay at this hotel in Phuket. We transferred from Khoalak and the journey took approx 3 hours. The traffic around Phuket can get extremely busy. We arrived at the hotel at 3pm to a warm welcome and a cold drink. The check in process was quick and efficent and we were escorted to our room 183.
The room was nice and spacious with a large comfortable bed, large safe, small refrigerator, excellent AC and good shower/water pressure. There is very little storage space despite the size of the room. Take a few of your own hangers. There are two loungers on the swim up terrace these are ok but not the most comfortable. Our room 183 was lovely and bedding and towels were nice and clean and changed daily. Shout out to our room attendant Som who was friendly and very efficient. One day when we returned from the beach we asked reception about getting fresh beach towels and by the time we reached our room Som was standing on the doorstep with new towels (what service). There is tea and coffee and two bottles of water daily in the room. The only downside to our room is that it faced out onto a plain white wall so not the best of views if we return we would prefer a room that looked out onto the pool. You would not say that the hotel had much kerb appeal but once you enter the reception and resort it is like a beautiful oasis which you would never expect from the street view. Breakfast was good with plenty of choice and all the staff at the hotel were friendly and helpful.
We received an invitation to a free buffet at the hotel restaurant and found the food to be very tasty. We did however have to pay for the drink which we thought was very expensive as it has an added 17% added for service and tax so we never ate there again.
There is a free shuttle bus to the beach which leaves at 10am and 2pm each day but does not bring you back to the hotel??. The walk to the beach takes about 20 minutes and the beach is nice and sandy with loungers and umbrellas. We paid 200 bht (£4.50) for two loungers and an umbrella for the day.
There are plenty of bars and restaurants around the area and down by the beach but we prefered the ones near the hotel.
Overall we throughly enjoyed our stay. Out of the three accomodations experienced this was the best and we would recommend this hotel and are likely to return in the future.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 2 Dec 2024
Dear Pwgreg, Thank you for your favorable rating and positive comments of our hotel and services. In particular, I see you mentioned how much you enjoyed your stay with us. Your observations and compliments remind us that we are focused on the right direction and achieving our number one goal of caring for each and every guests. Nothing make us happier! Such positive feedback supports our team and help us very much. Please be assured that your comment has been noted and communicated to all the members of our team. We thank you once again for your valuable comments and look forward to your continued visits and the pleasure of providing you the very best in service and hospitality at Access Resort&Villas hotel . With Kind regards, Sakarin Livakorn
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I read some of the reviews before going please ignore the bad reviews. WHY? Because this hotel and staff are absolutely fantastic, we had a very warm welcome when we arrived from all the staff, the rooms are excellent lovely comfy beds, air condition that is lovely and quiet. Dressing gowns & flips provided in the room and a mini fridge. Every day you received ed 2 bottles of water and tea & Coffee in your room compliments of the hotel. There were toiletries provided in the room and a hair dryer. Fresh towels each day and this also included pool/ beach towels. We were given 2 free meals in the restaurant and all you needed to do was pay for the drinks with the meal which were very reasonable. The breakfast there was quite a lot of choice for breakfast and an EGG station where you could have boiled, poached, scrambled, omelette could fresh The rooms were cleaned daily The people who work here are an asset to this hotel so friendly and knowledgeable We order room service and this was delivered by boat or by hand to your room the food was very good While we were there it was my birthday and when we got back from a trip that day they had make a birthday with candle out of our beach towels, later that evening I was given a birthday cake The service we received was so good Would stay at this hotel anytime as I could not find fault with any of it
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 7 Mar 2024
Dear Sherman, Thank you for your kind words and encouraging review about your recent stay at the Access Resort & Villas Hotel. We are happy to hear that you enjoyed your stay with us and left the hotel with a memorable experience. Making us your hotel of choice truly motivated us to continue to deliver an exceptional and memorable stay. Thank you again and can't wait to welcome you back! With Kind regards, Sakarin Livakorn
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Interesting hotel. Separate entrance to the room and access to the pool. A $100 deposit is required upon arrival. Cleaning daily, change of linen, towels, bathrobe. The room has a kettle, mugs, glasses, tea and coffee, drinking water, hairdryer, flip flops, bathrobe. Daily: shampoo, gel, body lotion, cotton swabs, needle and thread, shower cap. There is a spray against mosquitoes, but it is paid. Either take it with you, or you can buy it in a store for locals: it’s not far from the hotel if you go left. Also to the right there is a store-warehouse of alcoholic beverages, prices are cheaper. At 22:00 there is silence. Breakfast - you won’t go hungry, every day is the same: omelet, scrambled eggs, sausage, toast, tomatoes, cucumbers. There are baked goods and jams. Upon arrival, you are given a coupon for 500 Baht to order food at the restaurant. There is an excellent massage parlor when leaving the hotel. You can go to the beach from the hotel both to the right and to the left. Go left faster. At a calm pace for 20 minutes. They fly unnoticed and effortlessly.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 1 week of a 2 week stay in Thailand and the welcome we received was lovely all the staff were very friendly. We were taken to our room and the luggage was brought to us. Now there was 3 of us all women. TUI told us there were no single occupancy rooms at this hotel, but we saw that at least 2 rooms only had single occupants. The rooms are very nice for 2 but for 3 it was very cramped and the 3rd bed was so uncomfortable we had to complain, all that was done was they put a board under the mattress so as not to feel the springs. There was only room for 2 sun loungers outside, so we paid for 3 people but only got the facilities in the room for 2 people. The swim up pool was great but getting into it was a bit of bother if like me you have slight mobility issues, but it was spotlessly clean. Getting room service delivered by boat was pretty cool Th e air con was a bit hit and miss sometimes it was freezing others just barely keeping the heat at bay. The shower also was boiling hot one minute then tolerable the next so you were moving in and out to escape being scalded. The rooms in this hotel are only suitable for 2 people maximum it even says when booking max 2 people per room. So in essence we paid for 3 people but only got a room fit for 2 people.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Shower temperature is very temperamental.
Shuttle bus to beach is only one way
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 12 Oct 2024
We refer to your recent stay with us and very much appreciate your comments regarding your stay at Access Resort Villas Hotel. It is always a pleasure to receive overall positive feedback from you. Good to hear that you appreciate the warmth you felt from us with great intitial friendly staff, We will definitely share your comments with them and our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Kind regards, Sakarin Livakorn
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To some it may seem petty but I found so many things wrong with this hotel. On the positive side staff were all very friendly and generally helpful despite English being very poor in some. Rooms were large and kept spotless by the room staff but struggled to put any clothes away due to having not a single drawer or wardrobe in the room, only a small rail with a couple of hangers. The swim up pools were great but thankfully ours was in the sun most of the day, only half of the rooms got any sun so be careful were you are. The larger pool areas seemed very quiet which was just as well as the number of loungers was very limited, most having missing arms of requiring replacement. Breakfast I personally found dreadful, not a big fan of salad and stew although some did seem to find this adequate. constantly running out of cups which took 10 minutes before another 3 or 4 would come from the kitchen. poor selection of bread and pastries all of which generally kept open for the flies to feast on. Cant comment on the evening food as we ate out every night but did hear the complimentary meal to be very poor. The hotel did try to encourage residents to stay in the hotel at night with evening entertainment but very rarely seen anyone sat listening. Perhaps the silly prices for alcohol didn't help £25 for two small glasses of wine and £5 for a small bottle of local beer. Perhaps the worst thing about this hotel is the location, a good 20 minutes walk into the main area of Karon which I personally found to have nothing to offer other than overcrowded restaurants and the odd bar surrounded by weed shops. Twenty minutes of walking around motorbikes and badly parked cars just made the walk an ordeal several times a day ,and evening. .Not been to Phuket before and if I did return I would avoid Karon with Kata being much nicer. Finally on checkout yesterday morning staff were insistent we should pay £2.50 for a glass we broke in our room! never I have been asked to pay for a breakage in any hotel I have stayed in worldwide. Sorry but some major investment required in the rundown hotel with a management who seem to know how to run a hotel well.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms are very clean and comfortable. All the amenities you need are included. The pools are one of the highlights with most rooms having direct access to a pool. Each room has its own veranda too. Staff are very friendly and attentive, especially the reception staff who make an effort to get to know all their guests. Breakfast is decent but very similar each day so gets repetitive. Great places to eat nearby the hotel. Walk to the beach isn't too far , complementary shuttle bus to beach for drop off is a great service. I think offering pick up too would also benefit guests too. The beach is lovely and warm to swim in too but can get busy. Hotel also provides beach towels. Hotel is well maintained , a few areas around the pools that need maintaining e.g. broken tiles but nothing major. The hotel never seems to busy or noisy either so great for those who like to relax. Prices for food and drinks are more expensive than outside the hotel , just watch out for the extra VAT charges and taxes added on to the price. Overall the hotel is fantastic and close to everything that you need, shops, beach, restaurants, pharmacies and more. I would stay at Access resort again.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Mama Jins restaurant nearby does great Thai food at cheap prices . Just 2 mins walk.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 1 week ago
Dear C6146JXtomw, Thank you so much for taking the time to share your thoughts on TripAdvisor. It was a pleasure to have you here with us at The Access Resort & Villas Hotel and I am very happy to read that the team has contributed to making your stay so excellent! I have meanwhile shared your compliments with them as it serves as a great motivation to continue our ongoing pursuit for service excellence. Please do let us know when your travels bring you back this way as we look forward to the pleasure of your return in the hopefully not too distant future. With Kind regards, Sakarin Livakorn
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Unfortunately we were really disappointed with this hotel and feel completely misled by TUI and lodged a formal complaint.
The hotel is in desperate need of a clean and maintenance. The pool tiles are missing in places, paving slabs uneven, planters are crumbling. The sedan beds at the Blue pool side were just disgusting, hadn't been cleaned for months and had filthy mattresses on them.
The Aircon is centrally controlled and didn't go below 25°, you can't leave the Aircon on if you aren't in your room and the hotel expect you to leave your key at reception anytime you go out. The bed was like sleeping on a stone, and the blackout blinds do little to keep the light out from the bathroom. There are no drawers in the hotel rooms so your clothes will be all over the sofa as there is no storage at all. The rooms, however are spacious and it's nice that they are all swim up.
Breakfast was not great, very little choice and repetitive.
The resort is 1800km from the main strip (and beach), not 800m as advertised. The shuttle bus is twice daily, 10am and 2pm, to the beach, but it will not take you back, the bus will drive back to the hotel at 2pm empty.
All staff were pleasant, polite and helpful, but unfortunately couldn't change the "make-up" of the hotel, they can't magic up storage for your belongings or softer mattresses or miraculously upgrade the guest walkways within the grounds etc.
The area itself (Karon beach) is not great, it's a very long walk, in very high temperatures to the town, all down the main road without pavements.
It's very rare for me to not be able to find the good in a situation, especially when on holiday as relax-mode kicks in, but there wasn't anything that would make me want to return to this hotel or the area. We wanted to leave after 2 days, the experience was not enjoyable.
Sadly, I wouldn't recommend this hotel, even though the staff were lovely and kind, it doesn't make up for the let down in the overall accommodation.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip:Honestly, choose different accommodation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 23 June 2024
Dear Vickiedf, Thank you for sharing your experience at Access Resort & Villas hotel.We appreciate your feedback and sincerely apologize for the inconvenience you encoutered during your stay.Should you choose to give us another change in the future.We would welcome the opportunity to provide you at our hotel. With Kind regards, Sakarin Livakorn
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Don’t be worrying about coming here, we d read the bad reviews after booking and was worried what to expect. The grounds are pretty with sun beds dotted around. The swim up rooms are modern and a good size with a good terrace to chill on with comfy day beds, it’s peaceful listening to the water features. Staff friendly and helpful. Rooms clean and well stocked. Good shower and some movie channels. Location at the back of a busy rd but your well away from it and along it are plenty of good bars, restaurants and amenities. Few mins taxi ride to beach and town.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 2 Jan 2025
Thank you very much for taking the time to share your experience at Access Resort & Villas hotel and for your very kind comments on the hotel and services. It is much appreciated and I am delighted to hear that you had such an excellent stay most importantly by the team members you encountered throughout your time here. Thank you once again for your very kind feedback and recommendation and please do let us know if we can assist with any arrangement here. We look forward to welcoming you back to the hotel again in the not too distant future. With Kind regards, Sakarin Livakorn
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My review will share my personal experience at this hotel. So I'll start with the positive points, the rooms are spacious, and I find them OK. The staff is friendly and smiling. The breakfast is really good with a certain diversity (fruit, cereal, pancake, Thai savory dish, etc.) It is also very nice to have direct access to the swimming pool from your room but this was expected since we paid for it. I also appreciated the quick response from the staff when I had the slightest problem with my room. Concerning the negative points which are personal to me, I find that the prices are still high compared to the hotel in general. Some ant invasions in the bathroom, butterfly larvae scattered on the walls and floor of the room (around twenty) as well as a cockroach present in a cupboard. I put this in the negative because we are in a 4 star hotel with relatively expensive rooms, but it did not surprise me to find this kind of insect in my room because all you have to do is open the door for a cockroach infiltrates the room in less than 2. The swimming pool is very pleasant but it is true that you can find a lot of leaves and pollen scattered in the water which can give this impression of a "dirty" swimming pool (I would add that the water is hot which can be pleasant for some people but I didn't necessarily agree because it was very hot outside). Furthermore, I find it a shame because there is no evening entertainment apart from a small concert. Finally, I simply found it a shame not to make a “gesture” following all these little incidents, particularly when I asked if we could keep the room for a few extra hours on the day of our departure because our plane was at 9 p.m. (Check out a 12h obligatory). We had to pay 50€ to keep the room from 12 p.m. to 5 p.m. after spending more than 2200€ for the 2 weeks…
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at this Hotel as part of a Tui multi destination holiday having spent our first week in Krabi. Wish we had stayed in Krabi very disappointed with hotel, not up to the usual Tui standard of hotels we have stayed at in Thailand previously.
Pros - Staff 👍🏻 very friendly and accommodating
Cons - v dated rooms in need of modernisation - aircon - centrally controlled to a temp determined by the hotel - no storage in rooms ( 3 hangers and not one drawer / wardrobe in site) had to live out of the suitcase - pool area very grubby - pool needs a good clean - plates / cups left out side rooms all day - no pool / waiter service - 17% charge on top of food / drink bill
Overall - would scrape a 2* for me needs a good refurb and better cleaning / waiting staff & a new chef - food was just about edible one time we ate there..
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Access Resort, Other at Access Resort & Villas
Responded 5 Dec 2024
Dear Missiw, Thank you for your review for your constructive feedback.We regret to read of your disappointment experience and terribly sorry for any inconvenience caused.We will use your feedback on the matter to guide our products for future improvement. We will share your comments to our staffs. With Kind regards, Sakarin Livakorn
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There are more places to choose from in the Karon area.
PRICE RANGE
AU$129 - AU$319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
access resort & villas hotel karon, access resort and villas, access hotel karon, the access hotel
LOCATION
ThailandPhuketKaron
NUMBER OF ROOMS
139
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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