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An idyllic destination for a truly unforgettable beach getaway. Connect with the natural beauty of Phuket amidst 75 acres of tropical gardens and absolute Andaman Sea views. Pullman Phuket Karon Beach Resort offers a breath of fresh air in the peaceful precinct of Karon Beach – a less crowded stretch of sandy beach with crystal clear waters and warm weather all year round. This Phuket resort is sprawled across lush landscaped gardens, immersing guests in the local flora and fauna of southern Thailand. With views across Karon Beach, 8 restaurants & bars, Pullman Spa, and plenty of exciting fitness concepts and a range of kid’s activities to choose from, you can stay on track and stay inspired while away from home. The Karon Beach resort boasts 662 contemporary rooms and suites, each designed to provide guests with beach bliss. Choose from a diverse selection of rooms to suit family travel, a romantic escape, or an extended getaway in Phuket. Starting from a spacious 44 sqm Superior Room with garden or sea views to a luxurious 170sqm Presidential Suite.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Pullman Phuket Karon Beach Resort is celebrated for its serene atmosphere, extensive grounds with multiple pools, and direct beach access, making it a haven for relaxation. Guests have called out the spacious and comfortable rooms, with some pointing out the need for modernization. While opinions on value vary, with some finding it pricey, the resort's cleanliness and service generally earn high marks.
The prime location is a hit, though a few guests mention additional transport costs. Despite occasional service hiccups, many visitors find their stay delightful.
Location
Convenient
Atmosphere
Serene
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Abundant
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We stayed as a couple for two weeks in January. Room in Andaman building 652, renovated, partial sea view. Advice to choose a room to the left of the elevator and above, the view will be much better. The room has a laconic interior, a huge bed (2.45!!!), good cosmetics for the body and hair, everything worked, cleaning and replacement of towels every day. Additional dishes in the room are provided for an additional fee. Overall, we are very pleased with the hotel. Breakfast is good: meat, side dishes, eggs, quality cheeses, cereals, fruits, freshly squeezed juice. There are many locations and pools, we loved to hide from the sun by the pool with a waterfall, in the coolness. You can also snack on fruits, desserts and ice cream at “CAFÉ KARON” - it’s something incredible, incredibly tasty! Excellent gym and spa center, good equipment and cleanliness. In the evening, after a walk, you can relax in the lobby, where there is always live music for several hours, a Thai band with an excellent repertoire of songs to which both couples and children dance, while sports matches are broadcast on the big screen. Very tasty cocktails and high-quality alcohol in a beautiful presentation. The staff is very polite and smiling, the girls are just great. More than once we saw how guests warmly said goodbye to them when leaving) In general, the atmosphere is very pleasant, conducive to a quality rest. Among the nuances: the hotel is large, the territory is huge, green, roosters, hens, peacocks, squirrels, many reservoirs, ponds with fish, waterfalls , as in living nature, accordingly, there may be leaves and branches in the pool, a dead fish somewhere, which may not be cleaned for half a day, corners in which renovation is underway, but this is not critical, considering all the advantages of the hotel, its location and quality service . We definitely recommend the hotel
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Pullman resort has everything you need for a great holiday. It’s clean & the staff are very friendly. There are 3 great swimming pools to choose from & it’s right at the beach. The rooms are kept beautifully cleaned by the lovely Dee Die. I’ve never smelt sheets that smell sooo good. We also Di a great cooking class in the Thai restaurant.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Sampige, General Manager at Pullman Phuket Karon Beach Resort
Responded 21 Aug 2023
Dear VANESSAB838, Thank you for taking a moment to share your experience after your stay at the Pullman Phuket Arcadia Karon Beach Resort. I was delighted to note that you enjoyed your overall experience while staying with us. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to the Pullman Phuket Arcadia Karon Beach Resort in the nearest future. Best regards, Ajay Sampige General Manager Pullman Phuket Arcadia Karon Beach Resort.
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If ten was the best rating you could give a hotel then this amazing place earns a 15. The location is without rival right on the beach and midway between Karon and Kata, both within walking distance. The rooms are spacious and comfortable with fabulous swimming pools. The greatest strength of this hotel is the staff - from the hotel manager to room attendants everyone is warm, smiling and attentive. There are some utterly wonderful ideas here - the joy we experienced many mornings at breakfast watching the faces of little kids as they returned to their tables with a stick of cotton candy or with a balloon from the kids corner - it made breakfast extra extra special on top,of the excellent buffet. There’s an afternoon sundae with great choices of ice cream served at the cafe each afternoon, a hot dog offering and Mexican food served at separate stations around the hotel. The best thing that saved our holiday was the diligence the staff paid in relation to my friends considerable dietary complications and demands - the floor staff in the breakfast room and dining room were constantly solicitous and the brilliant and gifted chefs made sure all was well. We were quite worried travelling into a situation where we had no control over cooking and food preparation but we were quickly relaxed in the knowledge that hotel staff were as careful as we would be at home. When we arrived there was a lovely floral arrangement on the bed spelling out, ‘ welcome home’ as we were returning guests - yes, it was actually better than being home because someone else washed up. We have left feeling restored, refreshed and relaxed. Do yourself a favour and spend a week at this truly marvellous hotel - enjoy the food, the pools and other activities but above all enjoy the truly great staff.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Sampige, General Manager at Pullman Phuket Karon Beach Resort
Responded 3 Dec 2024
Dear Guest, Thank you so much for your incredible review! We are beyond thrilled to hear that your stay at our hotel was so memorable. Your kind words truly mean a lot to us, and we are delighted that you enjoyed the location, spacious rooms, fabulous pools, and the special touches we offer, such as the kids' corner, cotton candy, and sundae service. We are especially pleased that our team, from the floor staff to the chefs, was able to accommodate your friend's dietary needs and make sure everything went smoothly. Our staff takes great pride in providing personalized care, and we are so happy that you felt well looked after. It was an absolute pleasure to have you back with us as returning guests, and we’re glad we could make your holiday so special. We can’t wait to welcome you again for another relaxing and memorable stay. Best regards, Ajay Sampige General Manager
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Former Hilton, now Pullman. The hotel has not lost any of its former chic. We were there in June 2023. The cleanliness is sterile. Friendly, caring, attentive staff. During the low season, we were accommodated in a room with a sea view free of charge. The maid, seeing our pile of shoes with her friend, brought us a bench for shoes into our room and carefully laid everything out 🙏🏽 We brought mangoes to the room, left, and returned with plates, knife and forks 🥹 During our visit, they brought us a clothes dryer on the balcony and still carefully allowed us to use clothespins and hangers 🙏🏽
Breakfast is delicious! The coffee is great.
We miss you and will definitely come back!
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Words cannot explain how amazing everything at this resort has been from the moment of checking in to checking out. Firstly the hotel manager, Christian Carminati who went above and beyond for us, making sure every person in the hotel was having a good time and making sure everything was running to perfection every single day. He does such an incredible job. We booked in for the festive buffets, the Christmas day buffet and New Years eve buffet were both outstanding! The buffet breakfasts every morning were consistently fantastic also.The organisation that went into it all was something to be seen. We are serious foodies and could not fault anything. Cannot wait for next year. I would like to give a few shout outs to some of the amazing staff that looked after us during our stay. August, from reception was incredibly helpful, from the moment I booked to the 2 weeks we spent there she was always there to help out with any questions or and give the best advice…amazing customer service, beautiful nature, immaculately presented and always with a smile. Special mention to Earn also at reception who was never without a smile and would always make you feel welcome. Rainy who was always ever so helpful with any issues or questions would always jump to make sure everything was under control. Fern also was another great staff member too. From the team at Sails restaurant, I’d like to give my thanks to Pim, Punch, Justin and Long (the chef) who never walked past us without a good morning, and always making sure if there were any special requests we needed for breakfast. All the staff were always beautifully dressed and presented well which is so important in hospitality, in particular chef Long. The staff at the club lounge, Hong & May (there was also one other special lady whose name I can’t remember) who always went out of their way for us. They were always so happy to see us and make sure we were well looked after with food and drinks. The guys at recreation khung pai, Lift and Ploy were unreal when it came to activities, so professional and so much fun each activity was. A big thank you to Khao from seafarer pool who made sure we didn’t lift a finger or a foot without him being at our service. The house keepers who were responsible for room 458 during our stay that kept our rooms impeccably clean every single day. The attention to detail such as leaving a bookmark in my novel I was reading by my bedside table was just so sweet. It was really hard to leave such a beautiful place with such incredible people who I feel are like family. Thank you so much for an incredible stay team, I cant recommend the Pullman enough for anyone wanting to relax and experience pure bliss with exceptional service. Can’t wait for my return next year.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Sampige, General Manager at Pullman Phuket Karon Beach Resort
Responded 5 Jan 2025
Dear Guest, Thank you so much for taking the time to share such a thoughtful and detailed review. We are absolutely delighted to hear that your experience with us was exceptional from start to finish. I am so proud of our team, and I will personally ensure that your kind words are shared with Christian, August, Earn, Rainy, Fern, Pim, Punch, Justin, Long, Hong, May, Khung Pai, Lift, Ploy, Khao, and all our housekeeping staff. They truly go above and beyond to create memorable experiences, and it's heartwarming to know their efforts made your stay so special. I’m also glad to hear that the festive buffets and the service at our restaurants met your expectations, as we strive to offer the best experience possible for our guests. Your feedback reinforces the commitment we have to providing not just a stay, but a memorable experience that feels like home, and we are truly grateful for your kind words. We cannot wait to welcome you back next year for another unforgettable stay. Best regards, Ajay Sampige General Manager
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Pullman Phuket Karon Beach Resort left a great impression, despite the fact that I usually don’t stay at this level of hotel near the beach. I especially want to highlight the hotel manager, Christian. During our conversation, it became clear that he is a true professional with extensive experience in Accor and Pullman hotels, which is crucial for a region that requires a deep understanding of guest service nuances. Christian emphasized that he directs his team but doesn’t interfere in their work unless necessary, which I consider to be a smart approach. The ability to delegate is a hallmark of true professionalism. His approach to staff selection is impressive. Christian’s main goal is to find true professionals who make guests feel comfortable. Nuch and Moon are excellent examples of this approach. I was pleasantly surprised by the elegant mix of professionalism and unobtrusive service they provided. Everything was done on time without unnecessary interference, creating a cozy and comfortable atmosphere. The Executive Lounge is a perfect place for both work and relaxation, which is rarely seen in beach hotels. Once again, the high level of organization and attention to detail was evident. Additionally, the hotel offers a wide range of activities, which can easily be found in the app. The beach is clean and well-maintained, and although the effects of the recent landslide at Karon were still being cleaned up, I was pleasantly surprised that by the time I arrived, it was difficult to notice any traces of the event. I have already shared my suggestions with the manager, so I don’t see a need to repeat them here. Overall, Pullman Karon impressed me with its high level of service, and I can confidently recommend this hotel for both work and leisure.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Sampige, General Manager at Pullman Phuket Karon Beach Resort
Responded 20 Oct 2024
Dear Guest, Thank you for your detailed and thoughtful review! I’m delighted to hear that your stay at Pullman Phuket Karon Beach Resort left such a positive impression. I appreciate your kind words about our hotel manager, Christian, and I’m glad you recognized his approach to leadership and staff selection. It’s wonderful to know that Nuch and Moon contributed to your experience with their professionalism and attentive service. I’m also pleased that you enjoyed our Executive Lounge and found it to be a great space for both work and relaxation. Your feedback on our activities and the beach conditions is invaluable, and I’m glad to hear that the recent events did not detract from your enjoyment. Thank you for recommending us for both work and leisure. We look forward to welcoming you back for another exceptional stay! Warm regards, Ajay Sampige General Manager
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I tried the spa. It was a very relaxing space, and I was able to spend a relaxing and pleasant time. I was massaged with salt, wrapped in plastic wrap, and had my body carefully cared for, and I was able to spend a blissful time. Bee Pueng and her team were in charge, and they created a very relaxing time for me. I was able to spend a very fulfilling and healing time. If I have the opportunity, I would like to use their services again. Thank you!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there in December for 2 days. The trip was short and completely leisure just to celebrate my spouse’s birthday. The entire team Pullman is very co-operative , well behaved. They didn’t leave any space to complaint about.
We were allowed to do early check in that too around 9 am with a room upgrade to sea view. We were overwhelmed with the stunning view of Karon beach. Property is huge and there are many things to do. Especially, if you are travelling with kids for a leisure trip then you may try staying at Pullman. They have Kids Paradise with lots of activities for kids with a baby sitter on paid basis. Liked the Fire show just after the happy hours at Ocean Beach Club and a terrific view of Sunset while you take a sip of your favourite drinks.
They have both veg (vegetarian and Vegan) and non veg food options which is a must to go place for a vegetarian people like me … They had arranged cake to celebrate birthday.
Pros: 1. Early check in and late check out options 2. Availability of Both Veg and non veg foods. 3. Stunning view of Karon beach from the sea view rooms and balcony. 4. Just couple of steps from Ocean beach club exits and about 2 to 5 mins from hotel rooms to access the great Karon beach. 5. Fire shows 6. Terrific Sunset view from Ocean Beach Club 7. Kids Paradise. 8. Complimentary photo shoot
I would like to appreciate few names among all awesome staffs of Pullman whom we had an opportunity to contact with - Firn from Reception who tried to fulfil all our requests. Aaoy from Ocean Beach Club who was so nice to us and especially, to our kid.
TAM from Housekeeping who used to come to our room with a smile and positive gesture.
NIT (Food & Beverage, Manager) and few staffs of the Sails restaurants who were there during dinner buffet on 13/12 & 14/12 at our table. Especially, the intern guy from Nepal and the Lady from Thailand who used to cheer up my 4 years old daughter to eat (as she also has a daughter like mine). My apology as I am unable to recall their names. Please feel free to share your names so I can thank you properly. Aryaman, who took good care of our luggage post check out until we left the premises. And the person who drove us to the Phuket International Airport.
Hence, we are looking forward to stay at Pullman again.
Overall, we are very much satisfied. 👍 Thank you!
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajay Sampige, General Manager at Pullman Phuket Karon Beach Resort
Responded 23 Dec 2024
Dear Guest, Thank you for sharing such a wonderful review of your stay at Pullman Karon Beach Resort! We're delighted to hear that you had a memorable experience, especially celebrating your spouse's birthday with us. It’s fantastic that you enjoyed the stunning views, the Kids Paradise, the fire show, and the variety of food options. We truly appreciate your kind words about our team members, and we will be sure to pass along your compliments to Firn, Aaoy, Tam, Nit, Aryaman, and the rest of the staff who made your stay special. We look forward to welcoming you and your family back to Pullman for another great stay. Thank you once again for choosing us! Best regards, Ajay Sampige General Manager
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My wife and I have been vacationing here for several days now. A hotel with a huge territory and interesting architectural design. The entire area is very green and well-groomed - lawns, swimming pools, flower gardens, etc., the staff is constantly improving things. The beach is across the road, within walking distance. The hotel is not new, it is clear that the furniture and decoration are shabby in places, but it is maintained in good condition. Disadvantages: - we ordered a room with a single bed, but upon arrival they were only in an upgraded category, we had to pay extra, but we got a sea view and a good room. - the toilet/bathroom in the room has sliding doors with slits-blinds, in short - you won’t be able to have privacy, audibility is 100%))) Well, overall, we really like it. We definitely recommend!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 points is a stretch. We booked a deluxe room with direct sea view. The hotel area is very large, there are several buildings. The hotel is focused on mice events (companies organize conferences for their employees at the hotel with reservations of rooms and conference rooms), while everyone is at breakfast... finding a place and food is sometimes very difficult. Now on + and - Pros: 1. the hotel area is green and large 2. The location of the hotel is an excellent uncrowded beach across the road, 5 minutes in one direction or the other to shops and cafes 3. When booking a deluxe room with sea view and on a high floor - excellent view and beautiful sunsets 4. Freshly squeezed juices for breakfast, which you can make yourself, and a variety of coffee (cold cappuccino, latte, hot, etc.) 5. Unlimited beach towels
Minuses 1. The hotel is designed for a flow of tourists, there will be no individual approach 2. The room has a cold and sticky floor and “tired” furniture 3. The Internet does not work well, especially when conferences are taking place (it feels like it is completely turned off) 4. Cold water in the pools, 5. The beach does not have its own closed area with sun loungers and umbrellas. You can take towel at the hotel and lie on the sand.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Telford, United Kingdom135 contributions37 helpful votes
Hi I booked a junior suite but in the ocean view part I think the garden view rooms are attached to the main complex from what I could see the building looks directly over the garden
There are more places to choose from in the Karon area.
PRICE RANGE
AU$225 - AU$426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton phuket arcadia hotel karon, hilton phuket arcadia resort and spa, phuket hilton
FORMERLY KNOWN AS
Hilton Phuket Arcadia Resort & Spa
LOCATION
ThailandPhuketKaron
NUMBER OF ROOMS
662
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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