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Tasman Holiday Parks - Torquay Palms is one of Hervey Bay's leading destinations offering modern accommodation at an affordable price. We are a boutique park consisting of 12 villas and 25 powered sites. Our pet-friendly park is renowned for being a well-maintained, quiet place of relaxation. Our villas cater for individuals or couples, families and groups of people. All villas have a porch or verandah. Your pets are welcome in 5 of our villas and all of our powered sites. Only 400m to the beach and Charlton Esplanade - the hub of Hervey Bay's wide variety of restaurants, cafe's and shops, makes Tasman Holiday Parks - Torquay Palms perfectly located. The warm, clear waters of Hervey Bay offer safe swimming all year round. Or you can choose to swim in our inviting pool. Why not take a tour of Fraser Island, the Bay or go whale watching. Our friendly management and staff are happy to help make your holiday in Hervey Bay a wonderfully memorable experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
67 Truro St, Torquay, Hervey Bay, Queensland 4655 Australia
Tasman Holiday Parks - Torquay Palms
191 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This was one of the cleanest and best run caravan park I have ever been to. The facilities are super clean and comfortable. The sites are a great size and private. The camp kitchen had everything you need and very clean. I also had too stay in their pet friendly cabin because of the rain and the high standard was here also. BUT.... I was even more impressed with how this park is taking the COVID pandemic serious. They have gone all-out with following the rules and provide heaps of disinfectant everywhere. So not only will you have top facilities but you can feel safe there too. Well done to the team at The Palms.
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms Hervey Bay, Owner at Tasman Holiday Parks - Torquay Palms
Responded 1 Aug 2020
Reviews don't get much better than the one you have left Yvette. It is so nice to be acknowledged for the efforts we have put in, especially in trying to keep everyone safe. We look forward to next time you and your fur baby come up to Hervey Bay.
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Great park. Loved the help to get Parked in tight space but it was clearly something he does many times a day and it was no problem. Great help to suggest dog care to allow us explore places that don't allow dogs. Facilities and Park maintenance was outstanding.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip:Allow the Park staff help park you it's just they do it in seconds..save yourself the hassle.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms Hervey Bay, Owner at Tasman Holiday Parks - Torquay Palms
Responded 9 Feb 2022
Thank you David. You are right, Russell backs vans onto their sites every day. We want to make every stay in our park nice and relaxing, which starts with helping you on site. We are very pleased you enjoyed your stay and look forward to your return.
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I have recently started to book directly with motels/hotels versus using booking.com because from what I can gather it is better for the local business. The Palms proved how worthwhile this decision was as I was able to discuss my booking with them, versus attempting to do this through a third party. I booked a room for a single night prior to going diving the next day, so while i can't speak too much for the facilities, the room itself was neat and tidy and the park is central to Hervey Bay. The reason I have given it 5 star is that for the price, you can't look past it :)
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms H, Manager at Tasman Holiday Parks - Torquay Palms
Responded 18 Jan 2020
Thank you Emma. Yes, it is much better to book direct, rather than with a third party. In doing so, we also have more flexibility as was your case, in the event of needing to change dates, or alter your reservation. You have left a lovely review and it is greatly appreciated. See you next time.
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We were left with no where to stay after the host was straight up with attitude, they wanted us to pay for an extra person which is fine, when I questioned the booking the reception just pushed a refund, very unwelcoming feeling and inconvenient as we were out the room fee and had to find somewhere short notice. We have stayed at many parks in Hervey Bay, anything but The Palms is highly reccomendable and reliable. Aswell as basic decent friendliness.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms Hervey Bay, Owner at Tasman Holiday Parks - Torquay Palms
Responded 11 July 2020
Sorry you felt hard done by. As the manager I was present when you were given the option of paying the additional $20 per night for the extra guest, or alternatively we could offer you a refund. You chose the full refund. The refund was offered as you were obviously unhappy, even though this is not in alignment with our normal refund policy.
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The park is very well located, small and quiet, which was lovely. We were in cabin 7, which is directly next to the toilet block so a striplight shines into the bottom of the blind over the double bed all night. This stopped us sleeping on the first night so the lovely lady in reception did all she could to help. We needed up taping the blind to the window frame! Which worked until it came unstuck! Overall the cabin was spotlessly clean and had everything we needed for a short stay. There are enough beds for a family of 4 but a tiny table with two chairs both inside and outside - making it tricky for 4 people to eat. There is also a bit of a lack of storage to unpack into or onto. The bathroom for example is a good size and the shower was great, however there are no shelves or anywhere to put a wash bag. Overall it’s a nice quiet place to stay and the lady at reception was absolutely wonderful. She not only did her very best to sort our issue with the light she managed to stop my overtired kids from fighting and get them both to help!
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a small park with palms dividing up the area to give some privacy. Great modern clean amenities and the staff were very helpful and friendly. The park is pet friendly and our dog also enjoyed her stay. We will definitely go back.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms Hervey Bay, Owner at Tasman Holiday Parks - Torquay Palms
Responded 16 Mar 2022
Thank you for such a nice review. We are pleased to hear you appreciated our boutique park and we look forward to your return... hopefully soon!
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Very welcoming and friendly. We stayed with our Pug. Our Villa #7 was clean, tidy, with tea & coffee making facilities, air-conditioning, free Wi - Fi, and a little balcony. There is a huge camp kitchen for those wanting to cook their meals. It is walking distance to the beach and shops. We enjoyed our stay and would definitely stay there again.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Palms is in a great location in Hervey Bay. We were able to walk to the beach and to dine at Cafes and other eateries. It’s a nice quiet smaller caravan park. The hosts are very friendly and helpful and do a fantastic job of keeping the place clean and tidy. The villa we stayed in looked new, and was so neat and tidy with everything we needed. The amenities at the park are excellent and camp kitchen has all you need if you choose to dine in. Great that they are pet friendly and there are also beaches close by to take the dogs. Would definitely recommend The Palms.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms Hervey Bay, Owner at Tasman Holiday Parks - Torquay Palms
Responded 11 Dec 2020
Thank you for the amazing review, it is very appreciated. We look forward to next time you are able to visit Hervey Bay and stay at The Palms.
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We were greeted by a very friendly guy in reception who directed us to our dog friendly cabin. The cabin was spacious, clean and had everything we needed. It was lovely and private and very quiet. Bed was very comfortable and a the shower was great. Nothing like a decent shower. There was a lovely lake at the side where we walked the dogs. The Palms is very close to the beach and lots of restaurants. We would definitely stay again.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palms Hervey Bay, Owner at Tasman Holiday Parks - Torquay Palms
Responded 8 July 2021
thank you for the 5 star review and lovely comments Cheryl. We love hearing that you enjoyed our boutique park and look forward to your next visit to The Palms
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We had a fabulous stay to start our camper van journey off up the east coast. The receptionist could not be more helpful if she tried. We had a very warm welcome and nothing was too much to ask. The pool was we excellent, clean and quiet.. Location was good, an enjoyable longer walk to Urangan or a short drive. Would reccomend staying!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Lynch, Marketing at Tasman Holiday Parks - Torquay Palms
Responded 28 Dec 2023
We are so happy to hear you had a great experience at Tasman Holiday parks - Torquay Palms, Kerrie. Our team works very hard to provide exceptional service to ensure every guest has a memorable stay, we are so glad to hear we hit the mark! Thanks again and we do hope to see you back here soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello
5 of our 12 villas are pet-friendly. You dog is allowed inside these cabins, just not on the furniture. As you are also aware, all of our powered sites are pet-friendly.
Kind regards
Nicole
ph: 07 4125 1704
There are more places to choose from in the Torquay area.
PRICE RANGE
AU$146 - AU$193 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Palms Hervey Bay
LOCATION
AustraliaQueenslandFraser CoastHervey BayTorquay
NUMBER OF ROOMS
12
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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