Best Western Plus Apollo International Hotel
290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290 Australia
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Room & Suite (66)
Dining (16)
What is Travellers’ Choice?
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About
#1 of 7 hotels in Charlestown
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Apollo International Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Apollo International Hotel will stand out among other hotels in Charlestown,NSW. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Apollo International Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Children's television networks
Highchairs available
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Chinese, Afrikaans, Japanese and 1 more
Location
51Somewhat walkable
Grade: 51 out of 100
27Restaurantswithin 1 km
6Attractionswithin 1 km
290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290 Australia
Getting there
Rental CarsSee all Charlestown car hire
1311Reviews1Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 735
- 418
- 94
- 34
- 30
Time of year
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Popular mentions
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Most Recent
Ive stayed here a few times since 2019 and its always been good this time i noticed the upkeep hasnt remained the same i hate mouldy bathrooms i just cant and to see mould is always a bit eeek my room service food was cold my beverage was really flat i was also over charged on checkout but it took 3 days for the return funds to process just left me out in a tricky situation
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded yesterday
Dear Kritzay, We greatly value customer feedback and view it as a crucial tool for improvement. Thank you for bringing this matter to our attention. We encourage guests to communicate any concerns during their stay, providing us with the opportunity to promptly address and resolve issues, ensuring that we meet and exceed expectations. Regarding the matter you raised about the bathroom, we want to clarify that it wasn't mould but rather staining in the grout. Rest assured, we have taken proactive steps by professionally steaming and cleaning the affected areas since your visit. We sincerely apologise for any inconvenience you faced during the refund process at reception. We acknowledge that errors can occur, especially with new staff undergoing training. Your understanding is appreciated, and we are committed to refining our processes to minimise such occurrences in the future. We hope you will consider staying with us again, giving us the chance to provide you with an improved and more satisfactory experience. Warm regards - Maree, Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Comfortable hotel at a very reasonable price. Will try the restaurant next time. Great place for an overnight or weekend in Newcastle. Still close to everything without paying too much. They have several stations to charge electric cars .
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 11 Sept 2023
Hi Floyd and Indie, Thank you for your lovely feedback. We are thrilled to hear you enjoyed our central location and facilities. We look forward to welcoming you again. Kind regards Maree Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff were very good, the room was clean and tidy. Newcastle centre was just over a 5 minute drive away and we well worth a visit to the area around the port / Nobby’s Beach. Just a bit tricky getting back to the hotel when returning.
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Review collected in partnership with this hotel
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 1 week ago
Dear Mike, We're delighted to hear that you took advantage of our prime location and proximity to the stunning beaches of Newcastle! While accessing the property may pose a slight challenge depending on the direction travelled, we firmly believe that the breath-taking onsite views more than compensate for any inconvenience. We look forward to your next stay with us. Warm regards - Maree, Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean and tidy room. I can sleep well after long day of conference. Restaurant is great. Service and food are excellent with reasonable price. Walking distance to shopping mall and easy to get groceries.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 1 week ago
Dear Guest, We are delighted to learn that our central location added convenience to your stay, and we're glad you had a positive dining experience at our on-site restaurant. Ensuring guest comfort is our utmost priority, and we're thrilled to hear that your sleep quality was excellent. Thank you for taking the time to share your feedback with us.- We hope to welcome you again soon. Warm regards - Maree, Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Incredible value for money, excellent staff, great breakfast and very clean. Views from balconies and restaurant are lovely, you would have no idea you were staying in a city and the rooms are well sound proofed. Thankyou for our lovely stay once again.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 1 week ago
Dear Guest Thank you for your kind words! It's gratifying to know that you appreciated several aspects of our hotel and felt warmly welcomed by our staff. Your recognition of our efforts in soundproofing to ensure a comfortable stay is truly rewarding. We look forward to your next stay at The Apollo International! Warm regards - Maree, Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great accommodation in Charlestown. Room service for dinner was great and a good price. Staff friendly and helpful. Clean and spacious room with outside balcony overlooking green space. Very quite. Free parking is a plus.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 1 week ago
Dear Gaylene, We're grateful for your excellent review! It's truly satisfying to know that your time with us was not only comfortable and affordable but also characterised by welcoming and attentive staff. The picturesque bush surroundings add an extra layer of charm to our location, and we're thrilled that you made the most of this aspect during your stay. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I prefer to stay at Best Western whenever I am away from home because I know I shall always receive a worm welcome and a pleasant quiet room. The restaurant is a delight with a wonderful range of food and staff are always ready to assist. I look forward to many more stays with Best Western.
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Review collected in partnership with this hotel
Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 22 Oct 2023
Dear Guest, Your positive feedback has made our day! We are delighted that you had an enjoyable stay and appreciated our on-site restaurant. Your kind words about our staff are truly appreciated by our team. We are committed to creating memorable experiences for all our guests, and it's encouraging to know that we achieved that with you. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is great.! Hotel is close to major shopping centre, short drive into CBD and beaches. Hotel is reasonably close to Major Public and Private Hospitals. Staff were attentive, friendly and professional. Despite the continual traffic noise the 2 bedroom unit we stayed in was quiet, clean, had essential daily use equipment and very good hot water pressure for all our showers. We live in regional NSW and chose to stay at the the Apollo International Hotel as I was attending medical appointments near John Hunter Hospital and Specialists near Cardiff and Lambton. Overall the family were very satisfied with our entire trip to Newcastle and thank you to all staff at Apollo International Hotel.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 22 Oct 2023
Dear Guest, Thank you for taking the time to share your positive experience with us. We are thrilled that you had a fantastic stay and enjoyed our convenient location and amenities. Our team takes immense pride in ensuring our guests have a memorable and enjoyable stay. Your satisfaction is our greatest reward, and we cannot wait to welcome you back in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice room and well organised, staff very friendly and willing to help with any issues,.close to all amenities. Easy driving distance from Sydney. Close to Newcastle Harbour and tourist beaches. Our time spent there was enjoyable.
Read more
Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 22 Oct 2023
Dear Guest, Thank you for choosing our hotel and sharing your positive feedback. We are pleased that you had a fantastic stay, and it's wonderful to know that you appreciated our hospitable staff and proximity to the harbour and beautiful beaches in the area. Our team strives for excellence, and we are thrilled to have met your expectations. We look forward to having you with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean rooms, great amenities, just a long walk when you’re on crutches. Staff were lovely, friendly and welcoming. Rooms were comfortable with plenty of room to move and they do go above and beyond to help you! Thank you!
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 2 Oct 2023
Hi Bel, Thank you for your kind feedback about our rooms and friendly staff. We're sorry to hear your crutches made things challenging for you - please always feel free to ask the reception staff for assistance. If capacity allows, we can move you closer to the lift to accommodate mobility issues. We hope you will stay with us again. Warm regards Maree Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 94 - USD 149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn newcastle
FORMERLY KNOWN AS
Quality Hotel Apollo International
LOCATION
AustraliaNew South WalesGreater NewcastleLake MacquarieCharlestown
NUMBER OF ROOMS
94
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Claim Your ListingBEST WESTERN PLUS APOLLO INTERNATIONAL HOTEL (AU$141): 2023 Prices & Reviews (Charlestown) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Best Western Plus Apollo International Hotel
Which popular attractions are close to Best Western Plus Apollo International Hotel?
Nearby attractions include UnrealVR (0.7 km), Reading Cinemas Charlestown (1.1 km), and Hoyts (0.5 km).
What are some of the property amenities at Best Western Plus Apollo International Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Apollo International Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Apollo International Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Apollo International Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Apollo International Hotel?
Conveniently located restaurants include Babbingtons Bar & Grill, Vistana Malaysian Restaurant, and The Bavarian.
Are there opportunities to exercise at Best Western Plus Apollo International Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Apollo International Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Apollo International Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Apollo International Hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, Korean, and Afrikaans.