Best Western Plus Apollo International Hotel
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290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 193
Free cancellation until 24/09/21
USD 193
Free cancellation until 24/09/21
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Booking.comUSD 193
eDreamsUSD 193
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
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Room & Suite (39)
Pool & Beach (10)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Plus Apollo International Hotel
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 3 hotels in Charlestown
Location
Cleanliness
Service
Value
Travellers' Choice
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Children's television networks
Highchairs available
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Afrikaans, Japanese and 1 more
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
24Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290 Australia
Getting there
See all nearby hotels
1,128Reviews1Q+A100Room tips
Reviews
Traveller rating
- 602
- 391
- 88
- 26
- 21
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Popular mentions
I booked 3 rooms,the bathrooms & showers in all 3 were not clean plus there is a $200 bond for each room that I was not told about until check in.The 2 ladies at the front desk were very abrupt & rude.
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Review collected in partnership with Best Western
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 2 days ago
Dear Kylie Bruce, Thank you for taking the time to provide feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. The $200 bond that we take is a common practice employed in almost every hotel and is taken to cover any incidental charges or damage to the room, which I am sure was explained to you on check-in. This bond is then immediately cancelled on departure. I will certainly be having a serious conversation with the front desk team in regards to their attitude and, specifically that they, apparently, did not inform you of the requirement of the bond prior to arrival. That is certainly not our standard, and I will not accept rudeness from any staff member. We pride ourselves on the cleanliness of our rooms and bathrooms, and this is attested to by many reviews. We can assure you that the bathrooms were certainly not dirty. The floor tiles in the bathrooms are a mosaic beige tiles and water tends to etch the tiles over time, sometimes giving the impression that that tiles are stained. We have a tile cleaning regimen in place, and I can assure you that these bathrooms are scheduled to be attended to this week. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, for which we are known. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Richard Christie General Manager Best Western Plus Apollo International Hotel
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We stay at this Hotel quite frequently. The service is good and the amenities great. Lovely outdoor area as well. Top restaurant. We are always made to feel very welcome here. Plenty of parking including some under cover.
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Review collected in partnership with this hotel
Date of stay: March 2021
Helpful
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded yesterday
Hi John & Anne, Thankyou so much for your wonderful feedback, our team are delighted you are always made to feel welcome and continuously enjoy your stays with us. We look forward to having you back to stay and dine with us again soon. Kind regards Cassie Beatty Sales and Marketing
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We had a delightful stay here. The room was newish, spotless and large with a lovely bush view. We really enjoyed our meals in the restaurant - top marks to the ladies working there and the chef who provides really delicious meals. A return visit is on the cards!
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Date of stay: April 2021
Helpful
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 1 week ago
Thankyou so much for taking the time to review us it is greatly appreciated. Our team are so pleased you enjoyed your stay, the bushland view is quite breath-taking. The restaurant staff aim to please and are thrilled we hit the mark on every aspect of your trip! We look forward to having you stay and dine with us again soon. kind regards Cassie Beatty Sales & Marketing
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The staff were bright and friendly and the room I stayed in was clean and tidy. I was expecting it to be damp due to flooding but it was all aired and smelt lovely. Everything was easy and accessible and I would stay again.
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Review collected in partnership with Best Western
Date of stay: March 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 1 week ago
Dear Claudia, Thankyou for taking the time to review us. Our housekeeping and maintenance staff worked tirelessly to make sure even though the whole state was flooded our rooms and facilities were up to the standard that we are so highly rated for and our guest could still enjoy their time away. We are thrilled you enjoyed your stay and look forward to having you stay with again soon. Kind regards Cassie Beatty Sales and Marketing
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Fantastic customer service, nice rooms and gym facility and excellent food. We had been driving all day and needed a place to stay for the night and the service and friendliness we received was just perfect.
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Review collected in partnership with this hotel
Date of stay: April 2021
Helpful
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 1 week ago
Dear Darren, Thankyou for taking the time to review us, we are so glad that after a long drive you received the wonderful service we are so highly rated for. We hope to have you stay with us again soon. Kind regards Cassie Beatty Sales and Marketing
Read more
PRICE RANGE
USD 75 - USD 134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn newcastle
FORMERLY KNOWN AS
Quality Hotel Apollo International
LOCATION
AustraliaNew South WalesGreater NewcastleLake MacquarieCharlestown
NUMBER OF ROOMS
94
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Claim Your Listing Frequently Asked Questions about Best Western Plus Apollo International Hotel
Which popular attractions are close to Best Western Plus Apollo International Hotel?
Nearby attractions include UnrealVR (0.7 km), Reading Cinemas Charlestown (1.1 km), and Hoyts (0.5 km).
What are some of the property amenities at Best Western Plus Apollo International Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Apollo International Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Apollo International Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Apollo International Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Apollo International Hotel?
Conveniently located restaurants include Babbingtons Bar & Grill, Vistana Malaysian Restaurant, and Bao Brothers.
Are there opportunities to exercise at Best Western Plus Apollo International Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Apollo International Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Apollo International Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Apollo International Hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, Korean, and Afrikaans.