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Mercure Charlestown

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109 Madison Drive, Charlestown, Lake Macquarie, New South Wales 2290 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
USD 106
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Free cancellation until 08/12/21
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Booking.com
USD 106
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Free cancellation until 07/12/21
Trip.com
USD 105
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Free cancellation until 08/12/21
PricelineUSD 106
Hotels.comUSD 106
eDreamsUSD 106
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (85)
Room & Suite (39)
Dining (5)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Charlestown
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 3 hotels in Charlestown
Location
Cleanliness
Service
Value
Mercure Charlestown, is a boutique hotel situated on the peak of Madison Drive, in the convenient and central, ever expanding suburb of Charlestown. Located in the tree tops and away from busy roads, Mercure Charlestown is the perfect place to relax for business travellers, family visits or holiday makers alike. Enjoy the comfort of the 53 rooms, take in the view of Stockton beach and the serene tree top outlook from the restaurant deck, or unwind with a swim in the outdoor pool before enjoying a drink in the sunlit bar. Mercure Charlestown strives to provide you with a home away from home. Always a friendly service with a smile, clean and tidy rooms, great food, and all within a short drive from everything that Newcastle has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Highchairs available
Airport transportation
Conference facilities
Meeting rooms
Parking
Wifi
Outdoor pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Taxi service
Baggage storage
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Room service
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
534Reviews2Q+A82Room tips
Traveller rating
  • 125
  • 233
  • 115
  • 41
  • 20
Time of year
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Popular mentions
john n' thel wrote a review Nov 2021
Shellharbour, Australia300 contributions127 helpful votes
Stayed here one night on the way up North. This motel is in a central location and offers various room types. We asked for a ground floor room due to problem with stairs. Got the room requested but with a shower in bath. We persevered but if we can't do stairs we can't climb into a bath. The bed was unfortunately uncomfortable and rickety. Dined in the restaurant and enjoyed both dinner and breakfast. Reasonable priced accommodation just out of town.
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Date of stay: November 2021
Location
Cleanliness
Service
1 Helpful vote
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FrequentFlier796940 wrote a review Nov 2021
Bathurst, Australia2 contributions1 helpful vote
Have stayed at the Mecure Charlestown several times. It is a modern clean and well located hotel. Well priced and free parking. I have always found the staff to be friendly and professional to your needs. I just hope they are able to bring back their beautiful Breakfast in their restaurant as soon as possible. That will happen as soon as Politicians get out of our lives. The beautiful pool area is to enjoyed.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Krichelle wrote a review Jun 2021
Sydney, Australia9 contributions4 helpful votes
We were staying purely to be close to John Hunter Hospital. And being only 10 minutes from the hospital, with take away restaurants close by, and the reliable Mercure was our first pick. We definitely did not regret our decision. After a drive up from Sydney and a long 14 hour wait at the hospital, we were greeted by a friendly young lady - who I wish I remembered her name - she was incredibly helpful, and kind. Although our trip was short stayed, I just had to leave a review. The rooms were clean, comfortable & had all your essentials. The beds were comfortable, and despite being the middle of winter - hot water was still scorching at 5am the next morning ! :) Would definitely recommend staying here, and should we need to stay here again we certainly will.
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Date of stay: June 2021
Location
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Sally M wrote a review Jun 2021
3 contributions
What a disappointment.!! Not Accor standard!! As an Accor member for many years. I am now questioning of ever renewing as the Accor standard not guaranteed and would be reluctant to recommend when standard was so low. I was extremely disappointed to stay here. Checked in… 19/6 reception lady was not friendly, very process driven and didn’t make eye contact at all. Didnt seem to want to be there. Went to room, to find it freezing (it was cold wet weather) but there was a draft under door which the small heating system couldn’t compete against. I had to use the spare blanket to block the draft under door- or I would of frozen. (Photos attached). I then had to get a blanket from my car to put on my bed to keep warm. Then to find the shower head being held together by a washer (very concerning) and no hot water (photos attached). I rang the reception to ask if there was any tricks to make it hot, the same reception lady answered and said would call me back. No return call ever came. Upon check out I explained to the receptionist that it was disappointing and the reasons of no hot water, shower head and the draft.. he also couldn’t make eye contact and just said I’ll pass it on. Overall wouldn’t recommend this place to stay.
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Date of stay: June 2021Trip type: Travelled as a couple
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Kathy S wrote a review Jun 2021
Knights Hill, Australia7 contributions
We have stayed here many times... the hotel staff are always friendly and happy to help anything.. The restaurant has amazing food and is the absolute highlight of this hotel... The rooms have always been clean and we will continue to stay here.. We highly recommend this hotel..
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Date of stay: June 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 70 - USD 101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
newcastle best western, best western newcastle
LOCATION
AustraliaNew South WalesGreater NewcastleLake MacquarieCharlestown
NUMBER OF ROOMS
53
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Frequently Asked Questions about Mercure Charlestown
Which popular attractions are close to Mercure Charlestown?
Nearby attractions include UnrealVR (1.1 km), Hoyts (1.0 km), and Charlestown Swim Centre (0.9 km).
What are some of the property amenities at Mercure Charlestown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Charlestown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Charlestown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Charlestown?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Charlestown?
Conveniently located restaurants include Babbingtons Bar & Grill, Momos and more, and Mattara Hotel.
Are there opportunities to exercise at Mercure Charlestown?
Yes, guests have access to a pool during their stay.
Does Mercure Charlestown have airport transportation?
Yes, Mercure Charlestown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Charlestown?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Charlestown offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.