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Mercure Charlestown

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Traveller (51)
Room & Suite (29)
Dining (5)
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Overview
  • Excellent23%
  • Very good47%
  • Average22%
  • Poor6%
  • Terrible2%
Travellers talk about
“car park”(21 reviews)
“free wifi”(21 reviews)
“small hotel”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (441)
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Traveller rating
103
197
99
28
12
Traveller type
Time of year
LanguageEnglish
103
197
99
28
12
Show reviews that mention
All reviewscar parkfree wifismall hotelconvenient locationroom servicecontinental breakfastnice roombit datedrooms are cleanone night stayno hesitation in recommendingspa bathfamily roomeasy parkingbed was comfortableking roomhunter valley
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1 - 5 of 439 reviews
Reviewed 4 days ago

Staff were friendly and helpful. The restaurant food was good but we waited over 30 mins for our meal. The rooms are just a basic hotel style room, the bathroom are tired and in need of a uplift. For a one or two night stay...More

Review collected in partnership with Accorhotels.com
Thank Dazza-R53
Response from Grant V, Manager at Mercure CharlestownResponded 2 days ago

Thankyou for staying with us and I am pleased our clean and comfortable accommodation met your needs. Our newly refurbished restaurant, Madison Kitchen & Bar, is becoming increasingly popular so bookings are essential. We look forward to welcoming you back again soon. Kind regards, Grant

Reviewed 1 week ago via mobile

We were in Newcastle to visit our Grandson staying at the Mercure allowed to entertain him for a really quality breakfast. The location is central to just about everywhere in the Newcastle region. The only adverse comment is the there is no lift to the...More

Thank David F
Response from Grant V, Manager at Mercure CharlestownResponded 2 days ago

Thankyou for visiting us and its great to hear you enjoyed the buffet breakfast! Our great location on the hillside at Charlestown brings with it multiple stairs, while we unfortunately do not have any disabled access rooms, we do have rooms on the ground floor...More

Reviewed 3 weeks ago

Hello, We recently stayed in this hotel for a couple of nights in an Executive room. The staff are friendly and efficient, the hotel is located in a suburb of Newcastle, has an elevated position and is quite central for the greater Newcastle region. There...More

Thank belladonna01
Response from Grant V, Manager at Mercure CharlestownResponded 2 days ago

Thankyou for taking the time to write your informative review. Having some refurbished the main foyer, restaurant and hallways, we are certainly looking forward to sharing the nest stages of our refurbishment as works re completed. We look forward to welcoming you back again soon....More

Reviewed 4 weeks ago via mobile

Stayed one night for a work trip. Lobby is really nice however rooms are a bit old and outdated. Needs a good renovation in the rooms. Good for staying one night but probably wouldn’t want to stay longer. Plenty of nicer mecures out there

Thank Jorden M
Reviewed 4 weeks ago via mobile

Stayed there for two nights room was clean, the chairs provided in the room needed replacing one in particular was unstable bed was comfortable. The bathroom needed work the shower was in the bath very difficult for anyone with mobility issues to use, there was...More

Thank priceyden
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Laundry Service
Conference Facilities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 75 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 75 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (51)
Room & Suite (29)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Sheri D
18 February 2015|
AnswerShow all 3 answers
Response from Grant V | Property representative |
Most of our rooms have a bath with a shower over although some of the newly renovated rooms have just a shower. Currently there is no gym, sauna or spa on the premises. However our executive room does have a spa in the room.
0
Votes
Room Tips
"If you are after a larger or quieter room, please ring and ask them for their recommendation - yes a larger..."
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"Stay somewhere better. There are plenty of good choices nearby."
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"Ask for a room with views over the valley"
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"Go somewhere else"
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