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The Cross Hands Hotel

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265 Reviews from our TripAdvisor Community

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There are newer reviews for The Cross Hands Hotel
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Showing 262: English reviews
Chichester, United Kingdom
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 October 2016

We stayed for two nights in October. The room was very small - difficult for two people to walk round the bed at the same time. Good clean bathroom but the room and the public areas needed some TLC. It is an old coaching inn so be prepared for lots of corridors and little stair cases as well as noisy... More 

Helpful?
Thank John B
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We do have superior rooms at the hotel, which are larger in size and only are only small supplement. George, Colette and the team. More 

Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 September 2016

We stayed here fri 16th sept, room 9, I have never seen anything so grubby, when we opened the room door it smelt musty, there was damp patches with mould above the bed over our heads, there was damp patches on the walls, there was long hanging cobwebs which had loads of dust on it just above our heads, which... More 

Helpful?
Thank Ruby678
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We appreciate you taking the time to post your comments. Your complaint has been logged and a response has been sent, which we hope you are happy with. George, Colette and the team. More 

Travellers are raving about these Old Sodbury hotels

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2016 via mobile

We were here because of our travelling tour in South England. The staff was really friendly! We had room number 9 and it was okay. We had a lot of mold in the bathroom and also the living room! We decided to eat here at lunch and it was a very good decision. Never a ate such a good burger!!!... More 

Helpful?
Thank Kathi B
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your comments. We're glad to hear you enjoyed your meals with us. If you do wish to discuss anything further, please contact us directly. George, Colette and the team. More 

Gloucestershire, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 September 2016 via mobile

Loved the interior of dining areas- interesting and ambient. Good service at bar and for our table service. The seafood risotto was creamy and tasty and i enjoyed the good wine. Can't wait to return! :-)

Helpful?
Thank MrsSKPumford
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. It's great to hear that you had such a lovely visit! We do hope that you return again soon! George, Colette and the team. More 

uk
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 September 2016

just a one night visit with my mother and my partner on route to a family celebration in Bristol. staff all very pleasant, food great especially breakfast. room a little tired but nice and clean really comfy bed.

Helpful?
Thank wennywooUk
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. Glad you had a pleasant stay and enjoyed your meals at the hotel. We hope you'll come back for another visit again! George, Colette and the team. More 

Cleethorpes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2016

Checked in ok evening meal only warm had to send back onion rings they were cold. One sauce didn't arrive. Retired to our small superior room (18) nothing superior about it I'm glad I didn't book a standard room. Leak in bathroom around toilet, bed fell apart when I got up in morning. Room could do with refurbishment. Couldn't get... More 

Helpful?
Thank Nick D
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your comments, we're sorry to hear about your disappointing stay. If you would like to discuss these issues further, please contact us and we can investigate further for you. George, Colette and the team. More 

Southend-on-Sea, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 August 2016

Stayed here for the night after visiting Highgrove Gardens, which is only a short drive away. Management and staff were really friendly and helpful. Both rooms (our party had a double and a single) were very clean and beds comfy. This is a historic old building and the layout and rooms reflects this but that's the charm of the place.... More 

Helpful?
Thank paul n
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your lovely review. It's great to hear you had such an enjoyable stay. We do hope we can welcome you back again very soon! George, Colette and the team. More 

Powys, United Kingdom
2 reviews
Reviewed 25 August 2016

Room 18 very smelly not clean. Room 17 we had filthy towels, and no fan in this stilfeling hot room, don't open the window as it sounds like ground pre, don't complain Manager rude. Cully lovely. Breakfast server. Did have other pleasant staff, but on the Whole not a happy bunch. Would not stay again.

Helpful?
Thank ktgit
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your review. We always endeavour to meet the expectations of our guests but we apologise that on this occasion, your expectations were not met. Please contact us if you would like us to discuss this further. George, Colette and the team. More 

Sheerness, United Kingdom
Level Contributor
115 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 15 August 2016

Found the Cross Hands one Saturday evening on the way home. Staff were helpful and well mannered. Food and drink were good value for money and of good quality, although the ripple part of my sister's ice cream was missing.

Helpful?
Thank paddlearse
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for your comments, we're glad you found us on your route home, and are happy you enjoyed your visit. Please do come back again soon, now you know where we are! George, Colette and the team. More 

Malmesbury, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 August 2016

Really enjoyed dinner at the hotel on Friday evening. Good, variable menu, portion size just right, friendly service. Veg a little crunchy for my wife but just right for me! 2 glasses of Prosciutto for £5~Friday night offer! Lovely!

Helpful?
Thank timothy12016
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review

Thank you for posting. We're happy to hear you enjoyed your dinner with us, and really hope you'll come back and sample some more of our dishes. Our new menu will be available in the next few weeks. George, Colette and the team. More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms

Additional Information about The Cross Hands Hotel

Address: Tetbury Road, Old Sodbury BS37 6RJ, England
Region: United Kingdom > England > Gloucestershire > Old Sodbury
Price Range: $99 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cross Hands Hotel 3*
Number of rooms: 21
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Also Known As:
Cross Hands Hotel
Cross Hands Old Sodbury
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Questions & Answers

Here's what travellers have asked, with answers from The Cross Hands Hotel staff and other travellers.
4 questions
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Bristol, United Kingdom
4 months ago
Richmond, United Kingdom

See all questions (4)

Questions? Get answers from The Cross Hands Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only ate in restaurant”
 of 5 bubbles royaloak2015, 1 Nov 2016 | Read review
“Rooms at the back are quieter”
 of 5 bubbles Maggie200, 30 Oct 2016 | Read review
“Only ate here did not stay”
 of 5 bubbles johnjO341BC, 23 Oct 2016 | Read review
“Quietest rooms are at the back.”
 of 5 bubbles johnbP6244UG, 12 Oct 2016 | Read review
“Don't use rm18”
 of 5 bubbles nickd400, 31 Aug 2016 | Read review
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