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Myself, my Mother and my Neice stayed here for 2 weeks in August 2016 on All Inclusive.
If I had known that paying for All Inclusive would get us treated as 2nd class customers I wouldn't have booked this hotel.
You would need to take...More
Response from Management_CFH, Assistant Manager at The Palms HotelResponded 3 September 2016
Thank you for your review of The Palms, Beruwala.
We are extremely sorry to hear about your experience; please accept our sincere apologies for the inconveniences you had faced.
Please rest assured that we highly value the feedback from our guests'; whether positive or negative,...More
Went for family vacation. Kids lived the pool area and beach very much. Food is good and many options. Rooms looks ok. However limited channels on TV. Also the welcoming staff is not very efficient and friendly.More
Response from Management_CFH, Assistant Manager at The Palms HotelResponded 28 August 2016
Thank you for leaving such pleasant comments from your experience at The Palms, Beruwala. We are so pleased that you enjoyed all aspects of your stay with us and do hope to see you in the near future. With regards to your comments on our...More
My guests from Dubai Mr. Rizwan and his family and friends were put up at this hotel.
I was shocked to hear the various complains. Nobody at the reception attended to them, they had to find their own room. They were told the hotel was...More
1 Thank Pearl C
Response from Management_CFH, Assistant Manager at The Palms HotelResponded 26 August 2016
We sincerely appreciate you taking the time to give us your feedback through Tripadvisor.
It is with sincere regret that we note your guests dissatisfaction with our service and facilities. Your comments are well taken and we do appreciate you giving us another opportunity to...More
Palms Beruwala is one of the most naturally stunning Beach Hotels in Sri Lanka.Surrounded by palm trees and overlooking the Laccadive Sea, this stylish beachfront hotel is 3 km from both Kande Viharaya Temple and the historic Barberry Lighthouse.More
2 Thank fhanifdeen
Response from Management_CFH, Assistant Manager at The Palms HotelResponded 24 August 2016
Thank you ever so much for choosing The Palms, Beruwala, it was a pleasure to have you stay with us. We truly value the delightfully detailed comments you given us which was a pleasure to read and hope to see you back in the near...More
I checked in The palms right now. Well come was not attractive. They didn't offer any welcome drink to us. But we have seen they were offering soft drinks to others next to us. The lady at the lobby mislead us to the room. Rooms...More
4 Thank Ranga I
Response from Management_CFH, Assistant Manager at The Palms HotelResponded 19 August 2016
Thank you for reviewing The Palms, Beruwala and for bringing these issues to our attention. We are extremely concerned to note your dissatisfaction and apologize for the inconvenience that this has caused you.
Your comments will help us serve you and all our guest better...More